Romano's Macaroni Grill - Retama
Granted it was Valentine's Day, but even with our reservation we were going to have to wait 30-45 minutes. We opted to sit at the bar area (open seating). They had one server running between 6-8 tables. Service was fair, but it wasn't her fault - she was just overloaded. Our food took a lot of time to come out. Think we would have done better to wait the 30-45 minutes for a regular table. The quality of food was good. It used to be one of our favorite places to go, but it seems like they have slipped a little. They've gone from great / excellent to just good. Overall value is "eh". With the cost of eating out going up everywhere, I think I have higher expectations and am a little more critical.
When we arrived, we were told that there was some kind of error in communication, that they were overbooked, and would have to wait 40 minutes. Not sure how any of that happens on Valentine’s Day. There were at least 4 open tables where we were seated to wait. After ridiculously having to wait after having a reservation, our waitress was great. I could tell she was having a rough time with a lot of angry customers, and was handling it well. However, I ordered steak and potatoes, and didn’t get potatoes. So, while we had a good time, they need to get things together.
Had a reservation and still had to wait 45 mins to be seated. The bartender was awesome. Finally got seated and the took 45 mins for food even though people who ordered and sat down after us were eating. Once food finally came the macaroni bites were cold... didn’t even get our second appetizer until I told them to cancel it. Once our food finally came out my noodles weren’t cooked and my husbands was ice cold. Never got a refill of water. Just a horrible experience.
I thought the food could be better. It was cold when I got my plate. Plus they ran out of stuffed mushrooms which was one of the reasons I made the reservation at Macaroni Grill so that stunk as well. I didn't have a refill for awhile which is understandable because it was a busy night but it just stunk not having a beverage for awhile.
Restaurant overbooked reservations on valentine’s day. 50+ people waiting hours for tables. Very bad business practice and really just heartless of them to ruin this holiday celebration for so many couples. I assume that they are going out of business like the other two branches recently did in San Antonio and are just trying to cash in as much as possible before that happens, customers be damned.
We expected the same service as the year before. Even with a reservation we waited 45 minutes to be seated. They seemed very disorganized! They ran out of mushrooms and wine glasss.! Otherwise our waitperson was great!
The whole evening was just ok. Their kitchen was behind by at least 45 mins. The couple next to us had their meal comped by the manager because it took so long. We had a good time anyway, but they definitely had a problem in the kitchen. Our server was a good guy and did his best, but his hands were tied. The food was ok, too. Not great, but ok. You could tell they were struggle to make good food and still get it out quickly. My steak had good flavor, but was a little tough and dry. My wife's dish had good flavor, but was way over the top on spicy seasoning for the pasta. It should have gone smoother than that for a Valentine's day date for which we had reservations. Our reservation was for 645pm and we were seated at 715. We got our food at nearly 8pm.
Spent 3 hours there. It was valentines so we gave more grace than normal however still was horribly managed. Reservation at 6:15, was seated at 7:05. Was not greeted to even be acknowledged for 15-20 mins. Had to end up being taken care of by the host because our supposed waitress ignored us. Sat for 45 mins for food. Sat for another 20 after finishing for dessert. Left at 9:00. Was so distracted by the management and wait staff being angry and fighting and complaining to even enjoy the atmosphere. Was just a bad experience.
My wife and I both had pasta dishes and they were both overcooked where the pasta had started to break down and was very gummy. We didn't say anything and were just glad to leave as service was also slow. We had reservations and it still took almost 15 minutes past our reservation to be seated even though we arrived a little early. Having looked at the menu ahead of time, we ordered as soon as our server appeared, about 10 minutes after being seated. We then waited almost 45 minutes for our meal and they brought the wrong dish to my wife, apologized and I handed my back, so our food would come out together. They apologized and brought our food out shortly after and explained they grabbed someone else's dish to get ours to us as we ordered first. That would explain why we were just glad to leave and happier yet to not return.
We have been going to this restaurant for years. They used to be able to handle crowds.
Friday night - we had an early reservation. We got our appetizer quickly and waited for an hour for our food. I had to wave at our waitress because she didn't come by to give us status updates. When she came by she told us that the kitchen was 45 minutes behind. We would have appreciated it if she came by to see how we were and told us what was going on.
Food- my salmon was excellent but my husband's steak was under seasoned and cool.
We probably won't go back again.
We had a wonderful Valentine's dinner. The staff was great, and the food was excellent as always. Even though you were so busy for the holiday, everything was done to perfection. Thank you for always being consistent.
Good food and while there were many delays in being assigned someone to wait on us, once there was she did an amazing job taking care of us. Seems like they missed assigning an entire section so not sure what happened. Great date night.
We have been coming to this Romano's location for more than 12 years, always enjoyed it - that's why we were willing to drive more than 30 minutes each way to get there. We will not be coming back. The servers were stressed, short in their answers, having a reservation through OpenTable didn't mean anything, the food was barely warm, not hot. I often have the Penne Rustica and they butchered it this time - it was mostly just pasta with some sauce thrown on it. Also, the place was freezing - we had to get our coats from the car and wrap it around our legs during dinner. From the looks of things, this location is going out of business.
Felt like I wasn’t even here. Definitely a forgettable experience
We will try Romano's again during the week. Seated immediately but took nearly an hour to get the entree.
We have been here twice on holidays. This location was not as ready for us. We had three different staff wait on us. Appears that waitress assigned arrived late and was not aware what we had ordered. Food was great like the Plano location. They did seat us right away.
Food took a long time and it was not busy
The turkey dinner was superb, not dried out. The dressing was very tasty. Had a great time and didn't have to cook or do dishes.
Sky did a great job. Was was delicious & cheesecake was the Bomb.!!
My food was lukewarm, my wife's was hot. Overall, it was a good experience
The food & service was great. I had the Mama's trio & it was great. The Lobster Bisque was outstanding.
I love that it is all you can eat for only 2.50. My husband had the Sausage rigatoni & he loved it. We took half home. our server was very good & was attentive.
It's been a while since I've been there. It was very empty for a Friday evening, which should have been a sign. The restaurant itself was freezing (likely because they had the AC set for a full house). There were more servers than people and they were clearly bored, yet our server failed to check up on us (one of her two tables) often. Food overall was meh at best. Tomato basil soup had the consistency of spaghetti sauce. The chicken dish we ordered had very little chicken or mushrooms. I won't return, which is clearly the decision many others have made as well.
We were served great food as always. Our group had varied tastes but everyone found something to enjoy. The waitstaff needs to step up their game and get more organized.
Now I remember why this restaurant fell out of my rotation. Overpriced average food.
I have been to Macaroni Grill before however not this location. We went for their special mother's Day brunch and had a reservation. It didn't seem like they were really ready to serve anyone as things were still being arranged and bathrooms still being cleaned, etc. Our server was extremely unfamiliar with the menu and service was lacking. We ended up being charged an adult portion for my three year olds meal (which we ordered the kids portion of - literally off the limited menu of about four items) which was sort of the feather in the cap for an already disappointing experience. Everything was just very sub par. Aside from not being hot, the food was good but I would not return just for that. Bathroom floors were still drying when we arrived and my daughter slipped and fell twice. There are too many great places to eat in San Antonio where they have great food and great service to spend money at a place lacking in even good service. The one thing I will say is that the manager did visit our table twice and we didn't really vocalize our disappointment. I sort of felt there was nothing that could really make it better - we just wanted to pay and get on with our day.