Rusty Bucket - Northville Park Place
Usually service is pretty on point at this location but it was not good tonight. We sat for some time before our drink order was taken. It was the hostess that took it because they were “busy”. We barely even got to decide what we wanted before she determined she would just get us waters for the table and walked away. Same when she came back and asked if we were ready to order. We had an appetizers picked out but she walked away without taking it. The waiter seemed distracted and never came back once our meal came out to check on refills or if we needed anything else.
Dinner was delicious and server totally wowed us...great time!!
The place was casual and relaxing. The only thing is the chicken blue plate special I ordered was salty.
Always have a great experience at rusty bucket ! Good food and service . Good selection of beer and wine .
Totally enjoyable end of work week. Our server was charming, polite and efficient.
Great service and food. Never disappointed.
If I did I would tell them it’s so so at best and not expect to much
I am very sorry to hear that you had a negative dining experience with us. Please give me a call if you wouldn't mind to discuss the details of your experience as I would love to know what we could do better and would appreciate the opportunity to formally apologize. My name is Steve and I am our General Manager. 248.349.1399
Great food & great sevice. Highly recommend
Our server seemed a bit annoyed with some of the items we were ordering. Otherwise, everything was great.
Party of 7 on a Saturday afternoon. Our reserved table was ready when we arrived. Everyone liked their food. At the end, our server thanked us and told us it was his 3rd day on the job. We couldn’t tell because he did a great job.
My client ordered Cuban Beans and Rice; asked if it was authentic Cuban. Waiter said yes, but it contained jalapeños and client was allergic. It was removed and fruit cup provided in lieu of the rice and beans.
The bartender and waitress were great. Friendly and engaged with their customer. The bartender was on TV that morning and he was telling
Greeter not pleasant when we said we were had res with open table. Said she knew nothing about it and was not pleasant. Still waiting for pounts to be given. Will think twice b4 going back. What happened to to nice people.
I am very sorry to hear about this! Our host stand is supposed to be the spark that sets off a great experience at our restaurant and this clearly was not the case. Please reach out to me asap so I can find out more about this experience and follow up with my staff and formally apologize. My number is 248.349.1399 and my name is Steve.
Women's bathroom smelled awful. Some servers looked like they slept in the tshirt provided as a uniform. Hostess had no personality for that role. Taco Salad a joke
It was my birthday. Server seemed like she had never done this before and my Rueben sandwich was not great. Ive had it here before and it was delicious. There was barely any corned beef on there and it was chewy. Not the best birthday experience:(
I am so sorry to hear about this experience and on your birthday of all days! Please reach out to me so I can send you a formal letter of apology and a complimentary gift card to make up for your poor experience.
We always have a great experience here. Burgers and wings are awesome!!
the menu descriptions of the food were far more palatable pleasing than the food was unfortunately. We ordered the Mac and Cheese - which sounded delicious; it wasn't anything more then boxed mac and cheese. The "cheese" was just soupy cheese sauce. We also ordered the nachos - again a huge disappointment. They were mildly pleasing taste wise, and the "cheese blanket"....where was that?????
Rusty Bucket isn’t what is used to be,, menu is so minimal now and the food not that great.. will not be dinning there anytime soon again. Definitely needs an overhaul.
Hello, I am so sorry that you did not have a good experience with us the other day. I am excited to tell you that we will be undergoing a massive menu revamp this fall. I also would like to speak to you personally if you don't mind reaching out. I would like the opportunity to apologize for your bad experience and would be happy to send you a complimentary gift card for any inconvenience. Thanks, Steve Slack General Manager 248-349-1399
We went in Father’s Day to celebrate that and 2 birthdays. Our table for 8 was waiting when we got there and we all enjoyed our food. I’m a fan of the chili at Rusty Bucket and it didn’t disappoint, my mom got the 3 way (chili over spaghetti) which is good also.
Took my dad here for Father’s Day and he had an great time. It was his first time being there. Also Austin was a great waiter!
Took a while to get service but after that it was ok. Food was ok. Not sure if we’ll go back.
Great burger! Had a reservation but wasn't needed.
Service was a little slow. Wasn’t super busy, but we made a reservation anyway for my MIL bday. Food was pretty good but wasn’t anything crazy, sandwiches and burgers. Husband hated his drink, mine were good. Appetizer was good. We ate here once before and it was great, this time just ok. Will give it another try.
Disappointing menu; steak was tasteless. It was ok but certainly nothing special. If we never go back that will be alright.
Easter Brunch was great !
Thank you for choosing to spend your holiday with us. We are glad to hear you enjoyed yourself.
Poor management. Server was not trained how to serve food at the table. Reached across the table and across people and handed food to customer. Food was average. I've been to other Rusty Bucket locations and had much better experience. Probably wont go back to this location.
Rezz, we are sorry to hear that your recent visit was not up to your expectations of our standards. Please give us a call to discuss further at your earliest convenience. 248.349.1399 ask for Steve
Server was outstanding. She split our order on two plates when she overheard that my sister and I wanted to share. A wow moment. Thank you!
Lunch time with friends. Perfect. Waitperson, Chris was SUPERB.
Rusty Bucket has always worked out as a good place to meet up with friends and family. Food is good. Service is good. The atmosphere and noise level allows for conversation.
Anonymous, we would like to thank you in person but we do not who you are. Thank you for the 5 stars and the great review.
My first experience was good, friendly and prompt service. However on my second visit the service was bad. Our order was taken in a timely manor but then it took nearly an hour for our dinners to arrive. Five meals, one was a salad, 3 meals were barely warm and one was okay.
Kathleen, I sincerely apologize that your most recent visit was not up to the standard you expect when dining out. I would appreciate it if you would call me at your convenience at 248.349.1399 ask for Pam or Steve. Thank you, Pam
The Food was bland and tasteless and honestly felt it was a waste of money- upon stating that to waiter he just kinda blew it off . Will not return to another Rusty Bucket - name really does match the rusty tasting food.
made advance reservations for six, was put in a corner of the bar area at a pub table. We needed to drag a bar stool over for additional seating. No service for at least twenty minutes.
The food was great! Had the daily special and it was delicious and an ample portion. The server was very attentive and helpful when ordering. Definitely will go back
Raindancer, We appreciate the awesome review and the 5 star rating. Hope to see you soon!
Terrible experience. Waiting over a half hour beyond the reservation time to be seated. We were told that they only had 9 chairs available for our reservation of 10. We were sat in the summertime patio which was covered in plastic (no windows). It was freezing in there. Overhead heat lamps were broken and fireplace wouldn't work. Food was terrible. One persons food was delivered after almost everyone else was finished - it was just a taco salad, so we have no idea why it took so long. My 7 yr old nephew waited for fries for over 20 minutes. The manager apologized but didn't offer to do anything. I only ate about 4 bites of my food as did my cousin - we were still charged for it. We complained politely to the waiter and manager yet nothing was done. Very disappointed. My aunt comes to visit once a year and it was our yearly family gathering - we rushed and got done as quickly as we could so we could leave. Horrible experience.
Birthday. Had to remind server twice re: bday desserts. She never offered others dessert. She was pleasant enough but not at all attentive. Food was fine, usual bar food which is what we wanted.
Good food - had the steak, plus the hummus. Bread pudding was the best we've had. Service was excellent.
Food was good, service was good, wine was way over priced compared to similar restaurants.
The food was very under stated the meatloaf was just a hamburger paddie, the salmon salad was very small and the shrimp scampi was very small and only a few pieces of shrimp.
Took forever for anyone to greet at the table during happy hour on Friday night. Not enough help. Took longer to get our drinks after ordering. Not a good first impression