Salt + Marrow Kitchen
My Wife and I went to Salt + Marrow on the Saturday that the Nation was declared a state of National Emergency. The restaurant was mostly empty when we arrived but it took us almost two hours to get our food and when we did get it it wasn't exactly what we ordered. Our server was very kind and even gave us extra alcoholic beverages to ease our wait time. That does help. overall I would give them another chance but I would wait a while before I do that.
Great food and service
Great experience and nice location. My wife and I enjoyed the food and the atmosphere. Would definitely go again.
This place has a small menu but the items we ordered were delicious. My only complaint is that the portions are small for the price but it’s the perfect size for a date night.
I was seated quickly the hostess was very Pleasant and my server Paeton was very prompt and attentive.
Great food and service .............................
Thank you MikeD!
The food was very good. The service was totally inappropriate for a restaurant of this level. She either had no training or simply didn’t care. And every time we needed something, she was on her phone.
Hello, we would like to extend to you our most sincere apologies regarding the recent issues with your visit at the Salt & Marrow Kitchen Restaurant. We have a high standard of quality customer service and your experience should never have been an exception. We would greatly appreciate the opportunity to discuss this further with you. If you would be willing to talk further please call Food & Beverage Director, Dani Kraemer at 803-349-8401. Thank you and have a wonderful day.
The best PRIME sirloin I have ever had. You’re going to think it a filet. Great food, great experience.
RussA- Thank you for the five stars! We're thrilled to hear both food and service were on point during your recent visit to the Salt we look forward to seeing you back again soon.
Beautiful atmosphere and wonderful food. We had a great time eating dinner. Can't wait to return for another great dinner.
DavidH, Thank you for your feedback! We look forward to your return!
Excellent service and very friendly. The Manager made sure to stop by everyone’s table and make sure their food was prepared to their liking. Definitely going back
We really appreciate the time you took out of your day to leave us your feedback. We look forward to your next visit! Thank you!
It was absolutely amazing! My boyfriend and I are steak fanatics and when I tell you..it melts in your mouth like butter!
We will definitely let our Chef and culinary team know about your feedback! The Salt & Marrow team utilizes on the only Wood-Fire Grillworks system found in the CSRA. Ultimately creating steaks cooked to perfection. Thank you so much! Please come again!
Dining experience was not as good as all the hype about the food and service. Service was slow our table was spinning and wobbly we had to ask for another table and was wobbly as well. The food was just ok not worth the $119.00 for two
RayB- Thank you for bringing this situation to our attention. First and foremost, we would like to apologize for any inconvenience we may have caused you during your dining experience. We are discouraged to hear of your negative experience. Above all else, providing excellent customer service is our main goal. Given the opportunity, we to be able to make things right. Please contact us at 803-349-8401 and ask to speak with Dani Kraemer, F&B Director.
Valentine’s Day w/ my husband and my best friend and her husband. Great night!
Thank you so much for the 5-star review! Please keep us in mind when celebrating your future special occasions. We hope to see you all again!
Well, honestly, it's a hotel restaurant that seems to be arriving for luxury dining. I dunno. Maybe it was an off night. But they weren't very busy but food took nearly an hour. We sat at the table for at least 10 min before a server came. They got my drink order wrong the first round and when it did come, my bloody Mary tasted like the base was made from cocktail sauce. Not good. BUT the server did swap it out for an Amaretto sour at no charge. So that was nice. Frankly, it did not FEEL like high end dining for date night but it cost like high end dining. I feel we can blame SRP Park for that and it's proximity to Hammond's Ferry... those poor people in their, now, very crowded neighborhood.
But hey, the roof top bar was nice. Just go there instead.
We appreciate you giving us your feedback, but we're sorry if your meals didn't live up to your expectations. We pride ourselves on our attentive service, and it's disappointing if it seemed like we dropped the ball when you stopped by. We'd like to look into things more. Please give us a call at your earliest convenience at 803-349-8401 and ask to speak with our Food & Beverage Director, Dani Kraemer. Thank you and we hope to hear from you very soon.
Overall, I truly enjoy the experience. Great atmosphere with even greater service. Meals were appropriately priced. I had the pork tomahawk, which was cooked beautifully. My only complaint is that the sweet potatoes, I felt, were over whipped and the kale could’ve been slightly cooked instead of being served raw. I would definitely recommend this restaurant to others.
We appreciate your feedback! We will definitely let the Chef and culinary team know. Thank you for your recommendation and we look forward to your next visit to the Salt & Marrow Kitchen.
Service was good
Thank you for leaving us your review! We are so glad to hear that the service was good, it is our priority to present exceptional service to elevate all of our guests' experiences. We hope that you decided to stop by again soon.
They seemed a bit shorthanded in the front of house, but the service was friendly and everything was paced out well.
Hello Reid, Thank you for taking the time to leave us your feedback. We apologize for being short staffed that evening and any inconvenience this may have caused you during your dining experience. We will also be reviewing our processes to make sure this does not happen to anyone else. Thank you.
The fish and grits is very good. The service was outstanding! Overall a little pricey but good.
Hello, we're so happy that we could provide you with outstanding service. The Fish and Grits is one of our popular dishes and we are glad to hear you thought they were very good too. Thank you for dining at the Salt and Marrow Kitchen. We really appreciate the support!
First Time and Last Time. We went to Salt and Marrow for lunch on Sunday. The only other party in the place should have been the clue. They sat us out in the lobby and not the restaurant even though no one was inside. The shrimp and grits were sent back as they were not as advertised just grits with gravy and shrimp thrown in, not tasso!. One server with a dirty shirt and attitude and mediocre service. This should be better considering it is in a nice hotel and North Augusta!
Anita-- Sorry to hear you had a less than amazing experience with us. Please give us a call at 803-349-8401 in order for us to get your contact information and someone will be in contact with you shortly to discuss our error. We normally do seat guests in our Parlor Bar area for lunch service. We strive to do our best at the Salt and Marrow Kitchen and we'd like to have the opportunity to make it up to you as soon as possible.
Staff were friendly, not well trained or informed about menu or the availability of menu items.
ebvinga-- we are so sorry for your unsatisfactory experience here. We would love to make it up to you and show you that we maintain a much higher level of service than you received. Please contact our Food and Beverage Director, Dani Kraemer at 803-349-8401.
Service, as I read about in other reviews, was a bit slow from our waitress (seemed new). But other members of the staff ensured that our water glasses were filled and that we were satisfied. The pork meatballs were started with had a kick of spice but were excel. My steak and potatoes entree was amazing; steak cooked perfectly. My husband's salmon and grits was also very tasty. Overall great food; if they can get the kinks worked out with the service it will be a 5 star experience.
AGent-- We would like to extend to you our most sincere apologies regarding the recent issue with your visit at the Salt & Marrow Kitchen. We have a high standard of quality customer service and your experience should never have been an exception. We would greatly appreciate the opportunity to discuss this further with you. If you would be willing to talk further please call Food & Beverage Director, Dani Kraemer, at (803) 349-8401. Thank you and have a wonderful day.
Great birthday experience at Salt and Marrow! Food was delectable. A little pricier than restaurants we frequent, but worth it for a special occasion. Included complimentary champagne and dessert for the birthday boy! I was confused about the establishment not allowing members of our party to be seated as soon as they arrived because there were plenty of empty tables. The idea was to have our guests seated so that my husband would be surprised when we arrived to our table—this did end up playing out as I had planned, but my first guest had to buy a drink from the outside bar prior to being seated because they wanted more of the party present before he was seated. Minute detail that definitely did not put a damper on the night. Will be back for more special occasions, I’m sure!
Hello! We are so glad you had a great birthday experience with us at the Salt & Marrow Kitchen. We seat everyone together at one time in order to ensure the party may receive a steady flow of service. If we were to seat an incomplete party, we would be worried the service and pace of food may become disjointed. However, we do apologize if this may have caused any inconvenience. Thank you so much for giving us an opportunity to celebrate this special occasions with us! Hope to see you again soon.
Second time to eat here. Very cool place with great food. They fixed my only complaint from last time and hired better service staff. Thank you!
Joern- Thank you for the 5 stars! Glad to hear our improvements have been noticed. We hope to see you again soon!
Had a great burger at the bar with my daughter. Roberta the bartender recommended an excellent glass of champagne. Laurent perrier minis are life! Everything was excellent. Thank you, Roberta, for taking such great care of us!
ElizabethG- Thank you so much for taking the time to leave us your 5-star review! We are so glad to hear that you and your daughter enjoyed your meal at the Salt & Marrow Parlor Bar. We will definitely acknowledge Roberta's excellent bartending and customer service skills. We hope to see you again. Have a happy new year!
It was my birthday. Horrible service. Had to ask to have dirty plates clears. Nothing special for my birthday. Didn’t even know it was when I put that it was on my reservation. No manager on. Asked for no horseradish sauce and they put it on there. Then when I asked the waitress what sauce was on my plate she lied and said broccoli sauce when it was clear as day horseradish. Never coming back.
A great addition to North Augusta. My husband and I had an amazing time. And Adrian was a great server! We will be back!
Thank you for the 5-star review! We will definitely make sure to acknowledge Adrian's wonderful service skills. We are so glad to hear that you and your husband had an amazing time with us. Have a fantastic new year!
Service was extremely slow and it was clear that they were understaffed and not prepared for the New Year's Eve Crowd. After sitting down for 20 minutes, I found a manager and requested a server. The oysters were not shucked very well at all and we had try to get them out of the shell with our knife and fork. I asked for my steak to be cooked medium and it was served rare. After waiting 10 minutes for the server to return, so that they could put it back on the grill for a little while I gave up and just didn't eat. They were nice enough to remove the charge from my bill and sincerely apologize. Despite this experience I would try it again under different circumstances.
Made reservations to go to this restaurant because a friend said it was a great place to hang out. We pre-booked for a New Year’s eve event. We sat for nearly 2 1/2 hours before we were even served food. When we did receive our meals, several items were missing from the plates.
For example, ordered entree, with broccoli, it only came out with a meat. My brother ordered a steak and potatoes the plate came out with no potatoes. Tried several times to speak with management, finally got their attention and explained to them that service was poor and we were not going to pay for our meal. They wanted give us half off of the meal.
Mind you we were a party of 6. Two of six did not even eat the food because it was not fit to eat. Out of the two steak entree’s one was raw and the second steak was overcooked.We had to keep going back-and-forth with management about service the food and the fact that were ignored for almost 1 1/2 hour and only got to get a couple of glasses of water. Not very accommodating in making things right. After much discussion with management, they decided to completely write off the bill seeing how dissatisfied we were with the whole experience. It is highly unlikely that I would recommend this restaurant to anyone.
Dear RandallT, Thank you for taking the time to share such a detailed review about your recent experience at Salt & Marrow Kitchen. We are disheartened to hear that many elements of your stay were disappointing to say the least. We would like to take the opportunity to speak with you further to discuss your visit in depth. Please give us a call at 803-349-8401 and ask to speak with the Food & Beverage Director, Dani Kraemer. We look forward to hearing from you soon.
food was good, but waited 4 dinner 45 min & 4 dessert 35 min!Asked 4 warm cake & ice cream as displayed in menu, cake was cold waitress stated that they don't serve the cake warm
Great steaks. Slow service. We waited 15 minutes to be greeted by our server and there were only three other tables with guests at the time. The drinks were weak. The charcuterie board was bad. The steaks were awesome! Once we got a server, things were good. Again, great steak. We will try you again.
We didn't find out until we were seated that that the restaurant had left the "booking" on on-line when they actually had no availability left. Therefore when we arrived we were seated in the bar area which was very noisy. Our waitress was already working behind the bar so our service was sparatic. The food was ok but not worth the price and definitely not worth the atmosphere.
Hello- Happy New Year! We are very sorry for any inconvenience our over-booking may have caused you. We did use the Parlor Bar dining area to seat our overflow that night. We hope that you may give us another chance to possibly make this right. Please give us a call at 803-349-8401 and ask to speak with our Food & Beverage Manager, Dani Kraemer. We really hope we can hear from you soon. Thank you.
This is our second time eating at Salt + Marrow and it did not disappoint. Once again one had the Fish and Grits, but this time the other had the Grouper on Red Rice special. Both were excellent. Both fish dishes cooked to perfection and the tomato garnish on top added a nice refreshing taste. I also had a bowl of the Sweet Potato soup which I enjoyed. The portions are just right, although many might say they are too small for the price, we do not think so. The service was excellent, but that was to be expected since there were very few people in the restaurant at the time.
Hello- Thank you so much for leaving us a 5-star review! Have a happy new year!
MichaelP, Thank you so much for leaving us 5-stars! Hope you have a wonderful new year!
Made Christmas dinner reservations but at no point via email, phone or website were we informed the single menu option was their Christmas dinner. It was good, not stellar but we would have appreciated the opportunity to know this ahead of time.
SLF2014, We are sorry to hear that you were not informed of the Special Christmas Lunch/Dinner Menu. On special holidays our Chef designs an unique menu to help celebrate the special occasion. If given the opportunity we would like to possibly try to make it up to you. At your earliest convenience, please give us a call at 803-349-8401 and ask to speak with our Food & Beverage Manager, Dani Kraemer. We hope to hear from you soon. Thank you.
Over cooked! Over spiced! Especially, over priced!
To operate at that price level - and hoping for any degree of sophistication - please don’t ask diners to reuse silverware, don’t pile food on the table, at least keep water glasses filled, and don’t bring the check in mid-bite before everyone is even finished eating!
A complete fail Salt + Marrow Kitchen for Christmas dinner.
LloydB, We are very sorry to hear that your experience with us did not meet your expectations. We would love the opportunity to learn more about your dining experience. Please give us a call at your earliest convenience at 803-349-8401 and ask to speak with Dani Kraemer, Food & Beverage Manager.
Food Superb! Very nice and quiet place for lunch. Was looking forward to the Christmas meal but not serving until the next day. My son and his wife returned the next day - Christmas for the meal. They said it was wonderful!
KayW, Thank you so much for taking the time to leave us a 5-star review! Please keep us in mind for other special holiday menus. We really appreciate the feedback and hope you have a wonderful New Years.
Blech. That about sums it up
Hello- We would like to learn more about your experience and ask for the possible opportunity to try to make this up to you. Please give us a call at 803-349-8401 and ask to speak with our Food & Beverage Manager, Dani Kraemer. Thank you. We hope to hear from you soon. Happy New Year!
This was very disappointing. Our meal took forever to come out, 45mins. We tried to get our small glasses of water refilled several times, but to no avail. Our drinks and wine were delicious and would have ordered more but, couldn't ever find someone to take our order. Food was decent but not for the PRICE$$$.
Hello- We would like to extend to you our most sincere apologies regarding the recent issue with your visit to the Salt & Marrow Kitchen. We have a high standard of quality customer service and your experience should never have been an exception. We would greatly appreciate the opportunity to discuss this further with you. If you would be willing to talk further please call Food & Beverage Director, Dani Kraemer at (803) 349-8401. Thank you and have a wonderful new year.
Salmon and grits is a must try! Absolutely delish!
Thank you so much for leaving us 5-stars! We are so glad to hear you enjoyed our Fish & Grits! Have a happy new year!
The menu is very interesting and creative. We ordered the Fish & Grits and the Angus Short Rib. The salmon on the grits was done just right and the grits and toppings made this meal the favorite of the two. Although the flavor of the short ribs was excellent. Both meals were good and we will be returning.
Thank you so much for leaving us a 5-star review! We do hope you decide to try us again once our new menus are released to the public!