Sortino's - Pocono Manor
Had a good family dinner here but I wish they had some alternative to pasta and didn’t like how thick the bread for the table was.. very busy from the time they open at 5pm get there early and definitely make reservations in advance.
We had a fried calamari, kids pizza, Shrimp scampi, four cheese manicotti,1 glass of beer, and two desserts (tiramisu and 1 scoop of gelato) Food was amazing and beyond perfect!! Our server was attentive and friendly, however they forgot to remember my reservation request that birthday candle with dessert. If you are going there with a celebration, I recommend you should remind the hostess about requesting before you enter the restaurant. However, they gave us another free dessert with birthday candle. (Sorry, we could not eat all) We had such a great time. Thank you!
I think this restaurant is a good option for families. The food was good but not over the top. It is definitely overpriced.
Horrible! Ordered the manicotti and the cheese was spoiled, the chicken parmigiana sauce was definitely from a jar, and the pasta had absolutely no taste. Took away our appetizer when we were not done with it, and the service was terrible. PLEASE find somewhere else to eat
Amazing. Food. Service. Everything. Outstanding.
We waited almost 30 minutes at our table without even water. When a waitress told a waiter to take our table, he said “really” with a nasty look. After seeing that, we went to the bar to order dinner to go. The manager was very nice and addressed us professionally and gave us a glass of wine. We still didn’t want to stay after such a poor experience.
food was delicious! not to bad price wise for a resort compared to the other restaurants. decent size plates of food.
Good atmosphere, good food and good service. My family had a great time celebrating my son's birthday while on vacation.
Went to Sortinos on Wednesday. Lawrence was our waiter and even my grandchildren enjoyed his assistance and excellent customer service. Truly made our dinner an awesome experience. All fine details of our meal were thought of by Lawrence. Went back on Friday and had a totally different experience. Bread cold, pasta dry and hard like it had been sitting out for a while and the waitress forgot park of our order. My goodness! What impressed me on Wednesday (that Larry didn’t even write our order down, he remembered it) was a total fiasco on Friday. Loved Sortinos, but I think it’s Larry’s excellent customer service that made our Wednesday night dinner excellent and less so on Friday. Thanks! Overall great restaurant. Would do again
Great service. Good food.
Worst food I have ever eaten in my life. We ordered the spaghetti carbonara and it was spaghetti on onion soup instead. We couldn’t eat it that bad it was. They insisted that was carbonara and made it seem that I didn’t know what I was talking about, but for some one that have made and eaten this kind of pasta before definitely that was far far far far from a spaghetti carbonara. I understand that we were pass through clients but their attitude towards me complaining that what we got wasn’t what we expected was unacceptable. We ended paying for both unattached pastas and we definitely are not going back again during our stay at the resort. Very disappointed experience
The food was delicious, and Mia was a wonderful server! Will definitely be back!
Wait staff was not attentive which stank because of the 20% mandatory tip!!! Manicotti was also burned.
Juliana our server was fantastic food had no flavor what do ever pasta was cooked without salt and was very bland pizza was ok be prepared to pay 20% gratuity plus 20% service charge , yup they get you with 40% up charge for bland food
Horrible! We had reservations for 6:15- and it was my birthday! We got there and checked in with manager at front desk. People came in after us and were seated but we giving them the benefit of the doubt that they also had reservations! Finally at 6:50- 35 minutes later, two other front desk reps came up to us to ask our names for check in! Finally I asked to speak to manager because that’s who asked me my name when we first walked in! Manager was RUDE whispering to front desk to tell me that reservations are guidelines! That’s fine but the problem was you never checked us in- you dropped that ball and was rude and unapologetic!
Great dining experience. Our waiter Justin went above and beyond to make it an outstanding night. Food was great!
Overall the food tastes great. The staff was very nice and friendly. The portions are a bit small for the price.
Over priced for what you will get.
Very expensive considering Food was not cooked and had to reorder, drink was very light, and seemed normal practice to the waitress. Tourist trap
Server was very nice and attentive. Restaurant was beautiful. Food was okay - more chain-quality than authentic Italian.
This trip was planned by my kids Nana who suddenly passed away 6/17/21. The server was amazing, but food was just okay. I asked for my food to be mild, It wasn’t. My kids split a pizza that had so much grease that It was barely edible! My kids ordered gelato and hated It . It wasnt the experience we were hoping It was or that It was marketed as.
I had reservations for Dinner had to wait even though we had reservations for 8:30, I food was great and service was great. Will return.
We've eaten at Sortino's before. We had the eggplant parmesan. It was horrible. The eggplant was burnt and had way too much breading. The service was good.
Absolutely terrible!! Had to wait 45 minutes to be seated with a reservation. Then finally got seated and had to wait over an hour for our food. We were so disappointed. The food was disgusting. Ordered the steak dinner for it to come back with the pasta bland with not a single sauce added to it. Almost felt like they took it directly from the pot to the dish and sprinkled parsley on it. On top of that, we were there to celebrate our daughter’s birthday which ruined our plans for the evening because all together we had wait from start to finish over two hours. We left very disappointed and will NEVER go there again!!
Started out awful but the manager Erin came over to take our order and get things underway. If Erin did not pitch in to help the staff we were about to leave due to the excessive wait after being seated. The manager went above and beyond, the service staff struggled all around otherwise. We have dined here on several occasions in the past with no issues and are willing to give them another shot in the future.
This restaurant has gone down hill considerably. Had a great experience in years past. This time, the food was horrid. Simple dishes like chicken and eggplant Parm were very poorly prepared. Burnt and inedible. Their signature house wines were all out of stock. Had to wait 45 mins for a table when I had a confirmed reservation. Kitchen forgot our food. Took over an hour to get our entrees. The waiter was very nice, attentive and apologetic, however it is very clear that this restaurant is not being managed properly. In addition the prices are astronomical, and there is a now a mandatory service charge. I’ve eaten here at many times in the past when I stay at kalahari , however I will not be returning. It seemed many of the other tables around us were dealing with a similar situation.
Wish the food was as good as the service.
our server Justin was great.
chicken was burnt pasta was overcooked and cold.
definitely would not go back
We had a reservation. Had to wait about 15 min for table which was ok but there appeared to be many empty tables. We were then seated in the bar area which was fine but then waited 20 minutes and no server came. Tried to get drinks at bar but bartender ignored us. Finally we went to the hostess who said she would send our server. Then the hostess came over brought water and bread and took our drink order. Our server did come after that and apologized.
Our server, Justin was amazing. The food was great. We had an awesome dinner!
First time at this restaurant and at the resort. Food was definitely good and service was nice. We had a birthday dinner and they came out to all sing and give a birthday cannoli on the house. The house bread was a pleasant surprise with a side of olive oil and parm.
Wonderful service, and Great Food. Will definitely come again.
Excellent service. Our server was very attentive and met all of our requests
The Fettuccine Alfredo was fabulous and even though they were overwhelmed the staff and manager were most helpful.
Overall, it’s a nice dimly lit and quiet restaurant with very good italian food. Nice place for a date, but we took our two kids. What i love most is the ambience and the beautiful lights all over the ceiling. This time we went the receptionist seemed to be confused, maybe she was new because someone else was helping her. We had to wait a but even though we had reservations for 5:30 and the restaurant was totally empty. I also saw someone else complaining they had 5pm reservations. The waiter was friendly enough but i could tell he didn’t want to be there. Aside from that, i will definitely be back again
Food was ok. Very salty. Chicken left off salad not given till salad was almost finished. Was not impressed.
Food was decent overprice for what got. The quality wasn’t 100% some of the spaghetti noodles came all hard and stuff together.
Server was wonderful! Service was extremely slow for a light crowd. Took forever the kitchen to get food out. Food was mediocre for all of the hype in the tv commercial. Not the best…
The food was very good and I would recommend the garlic bread as entree
The service was very efficient and food was cooked throughly and their cocktails are amazing especially the espresso martini. Overall Sortino’s is a great Italian restaurant for dining out
Very nice experience. The service was excelente our waitress Crhistina and the new server Alejandra they are adorable. the only thing was the chicken Fettuccine Alfredo was Salty, But rest of the food was good , My favorite was the Tender fry calamari. .
Very good service and good food. The ambience is nice and a very convenient location.
Food is not as good as expected… chicken Marsala had no taste!
OpenTable ダイナー1011名によるSortino's - Pocono Manorの評価は3.9☆です。