Southern Roots - Grand Hotel
Best food and service I can remember. My wife and I will be back for sure.
Hello JamesH, Thank you for your exceptionally kind words regarding Southern Roots. Our associates and culinary team work hard to ensure our guests satisfaction. It was an honor to share your thoughts with them and we will continue to strive to improve upon our offerings daily. Please visit again when possible, we look forward to seeing you!
The ambience was lovely and the food was just perfect! Attentive service. If you are looking for a special meal this is it! Pricey but worth it for a special occasion!
Hello JulieT, We truly appreciate your kind words regarding your dining experience in Southern Roots. Our teams genuinely take pleasure in working to exceed our guests expectations. We have shared with our service and culinary teams and they are pleased you had a memorable evening. We look forward to your return and hope this message finds you well!
It has been a number of years since our last visit to your restaurant. This has always been a special place to go for fine dining. Pricing of the menu items is not a problem. What surprised us was how plain the meals were prepared. My wife had the flounder and I had the grouper. Two plates with a couple of pieces of fish over vegetables. That's it. No sauces or enhancements. The grouper was not worth the price to me. The wait staff was excellent, and the hotel beautiful! We will try again.
P.S. The tomato pie and gumbo were excellent!
Hello Mike, We wished to thank you for providing your thoughts on your meal at Southern Roots. First and foremost please allow us to apologize for any underwhelming aspects of your evening. We are always working to improve upon all that we do and this information will certainly go a long way towards that. Currently we are reviewing those dishes and looking for ways to ensure they exceed our guest expectations. We look forward to your return!
The Tomato pie is out of this world. I highly recommend it.
Hello Cochise, Thank you for your kinds words regarding the Tomato Pie in Southern Roots. We have shared with our Culinary Team and they are thrilled you enjoyed it. We will continue to work towards exceeding our guests expectations and hope to see you one day soon!
We had such an amazing meal. We were surprised when we arrived that there was a special menu since it was Valentines Day weekend but we were not disappointed. The service was excellent and can't wait to come back.
Hello LauraH, Truly we are overjoyed that you had such a wonderful time. We are blessed with some of the most gracious guests one could imagine. Our service staff and culinary team are both excited you enjoyed yourself so. Please visit us again soon, we very much enjoy taking great care of our guests!
The Southern Roots room needs noise cancelling! We couldn’t hear each talk due to loud voices from across the room.
Hello RosellenB, We appreciate your thoughts on your Southern Roots dining experience and wish to apologize for the noise that evening. Unfortunately Valentines Day is an exceptionally popular day for us. We have discussed with our teams and are working towards a solution for our busier days. We do hope you will visit again perhaps on a more timid evening. We look forward to the chance to serve you again!
Celebrating family with aunt an cousins - the crab cakes, grouper, and tenderloin were excellent. The Tomato Pie we shared but could have easily eaten one on my own as it was amazing. The vegetarian entree was disappointing. Presentation was nice but in ended there. Vegetables were not quite cooked enough for me, not super flavorful or interesting - we ended with Bananas Foster Cake! Try it for sure.
One of the most beautiful spaces with a view out of this world. Try to be there for sunset-simply amazing!
Hello Anonymous, Thank you for sharing your experience in Southern Roots! We have shared with our team and they are excited that you and you family enjoyed yourselves. We will be reviewing our vegetarian option as our intent is that it is a dish that stands on its own. We certainly appreciate your patronage and do hope you will visit us again in the future.
Food was fantastic. Our server Natalie was super sweet and very bubbly. We hope to come back some day.
Hello NatashaH, Thank your for taking the time to review Southern Roots! We are pleased you enjoyed your food and service. Please feel free to visit again soon and rest assured we will make sure Natalia is recognized for her efforts!
Everything was amazing. The service, food, and ambiance. Our waiter was super professional, helpful, and was on point with everything. I will definitely be back the next time I am in town.
Hello HilaryG, We wished to reach out and thank you for your gracious review of Southern Roots. Your kind words and pleasant demeanor go a long way towards motivating our team to always be their best. They are excited to know how you've enjoyed yourself and we all look forward to your return!
This was a birthday dinner for my husband. Really looking forward to this evening. The ambiance and the staff at the Grand Hotel are some of the best!! Very friendly, welcoming and attentive!!
The last time we came was when they had their steakhouse and is was wonderful!! Was very disappointed when then closed the restaurant. I had the same food expectations for this new restaurant. The steak was not cooked as ordered and it really was flavorless. Very disappointing since the price was high. My spouse had the Grouper and it was way too salty with the sesame seed coating. When he removed that it was bland. There are so many restaurant choices in this area that they really need to bring the food quality up to fine dining standards.
Hello SusanB, Thank you for sharing your thoughts on Southern Roots. Please allow us to apologize for the shortcomings in your experience. We have reviewed with our culinary team and service staff and will absolutely address the issues you brought forth. Certainly our aim is to exceed our guests expectations and in your case we appeared to have fallen short. As a neighbor and friend of the hotel we hope you will try us again so we can give you the experience you deserve.
Staff was awesome. They made us feel at home. Food was awesome especially the Grouper, Tomato Pie and Banana's Jubilee Cake.
Hello DavidR, Thank you for your sincere review of Southern Roots! We have shared with our staff and they are pleased you had such a wonderful time. Please visit again soon, we take great pride in making sure our guests feel at home!
Southern roots was very impressive. The farm to table menu was very fresh and creative. We ordered the crab cake, grouper, and banana foster. The salad dressing (vingerette) was especially great. We enjoyed meeting James, the chef, he has a great passion as well as our server Aaron who was indeed wonderful.
Hello TreyO, Thank you for your kind review of Southern Roots! Both Aaron and James were pleased to see they were recognized for their efforts. We truly appreciate having the opportunity to take great care of some of the finest guests. We look forward to your return and hope this message finds you well!
Christmas Eve...packed but service went well and food was excellent, especially the arugula salad and the prime rib. Dessert was a little over the top as we were limited (set menu for Christmas Eve) between a chocolate mousse "bomb" and a peppermint cheesecake. I would have preferred being offered a lighter choice. Drinks were average.
Hello Jump, Thank you for your honest review of Southern Roots. We have shared with our team and see areas we certainly can improve upon. We are delighted you enjoyed your evening overall and we look forward to seeing you again in the future!
Hello Anonymous, Thank you for joining us in Southern Roots for your Date Night! We certainly hope you enjoyed yourself. Never hesitate to let us know how we can make your evenings special and memorable. We look forward to seeing you again in the near future!
The staff was great and very attentive. The food came out in a very timely matter and it was very delicious.
Hello SopheapN, Thank you for taking the time to share your experience in Southern Roots with others. We have shared with our team and they are pleased you enjoyed yourself so. We look forward to finding ways to improve upon ourselves and make each visit a memorable one. Certainly we hope to see you again in the near future!
The service is impeccable. The food is delicious - truly a menu with Southern Roots. The smoked shortrib with mac and cheese was incredible and the fried flounder with pole bean and potato salad a real treat. Highly recommend this gem.
Hello SouthernRoots, Thank you for taking the time to share your experience in Southern Roots. We have shared with our service and culinary staff and they are overjoyed that had such a wonderful experience. We assure you we will continue to work to always improve and exceed our guests expectations. We look forward to seeing you in the future!
This restaurant has elegant contemporary decor. The sunset over the water is stunning. My husband and I ordered the Benne Crusted Grouper and the Beef Tenderloin and Braised Short Rib Debris. We were pleased because the meal was delicious and the serves was excellent. We live in this area and will revisit this
Hello Mstinebaugh, Thank you for your gracious review of the Southern Roots restaurant. We are elated that you and your husband enjoyed yourselves. We are so proud and pleased to have the best guests and our staff is excited to learn how their efforts translate into memorable experiences. We look forward to your next visit and hope this message finds you well!
Always fresh and amazing food here. Wonderful staff will spoil you and know what they are selling in terms of dishes, flavors, wines etc. Plus not much better view and location than the spectacular bay front Grand Hotel. One of my favorites.
Hello ElliottJ, We are thrilled you enjoyed your time with us in Southern Roots! Your kind review has been shared with our team and they are elated to know you felt well attended to. We look forward to your return and please let us know if ever we can be of assistance.
The restaurant is beautifully decorated and its the perfect place for an intimate dinner or celebrator. Our service by Lamar was outstanding!!! The bartender also made me a delicious jalapeño infused margarita!
Hello MoeThom, Thank you for your gracious review of Southern Roots. We are pleased you enjoyed yourself and happy to pass along to our team your kind words. We look forward to seeing you again and hope this message finds you well.
Nice menu. Beautiful drinks. Excellent views. Looking forward to going again.
Hello KellyC, Thank you kindly for sharing your experience in Southern Roots! We are pleased you enjoyed yourself and take great pride in always doing our best to ensure our guests have the best possible experiences. We look forward to taking great care of you again in the near future!
Excellent choice! Calm, relaxed atmosphere with sociable, smart wait staff. Recommend the Smokey old-fashioned, it’s an absolute game changer. Excellent view and perfectly spaced for balance and feel.
Hello zreason, Thank you for your kind words regarding your dining experience in Southern Roots. We have shared with our staff and they are elated to know how you enjoyed yourself. We will continue to work on always ensuring our guests have similar experiences to yours and certainly hope you will join us again in the future!
Very good excellent food and service
Hello Gary, Thank you for your gracious review of our Southern Roots outlet! We have shared with our teams and they are thrilled you enjoyed your dining experience. We certainly hope to take great care of you again in the future.
We had a wonderful dining experience on Labor Day at Southern Roots. The food was delicious and the sunset was spectacular!
Hello SharonL, Thank you for your kind words regarding your Southern Roots dining experience. We have shared with our associates and can say we are delighted you and your guests enjoyed your time with us. We certainly hope you join us again someday soon!
Birthday but no acknowledgement. Service was not up to acceptable standards for a high end restaurant.
Hello Anonymous, We certainly appreciate your insights and having taken the time to share with us your experience in Southern Roots. We have addressed with our associates and will continue to work towards improving upon our communication and service standards. Please accept our apology for the missed opportunity to make your special day a little more special. We will strive to get a little better every day, giving all of our guests the exceptional experiences they have come to expect.
Great table looking out on Bay! Service could have been better. I ordered glass of wine, and server did not ask my husband if he wanted anything. Barely checked on us, including water refills. Seemed rushed/distracted. Food was great, however.
Hello Cindi, Thank you for taking the time to share your experience in Southern Roots. Please allow us to apologize for the shortcomings in service you received during your visit. We will certainly address and continue to train the staff to deliver the experiences our guests deserve. We certainly hope you will join us again one day so we can properly attend to you and your guests. We have also shared your thoughts on the food with our culinary team!
We were excited about trying the renovated dinning room at the Grand Hotel on the occasion of my mother’s 89th birthday. We left somewhat disappointed.
First, the location of the fine dinning area (Southern Roots) is a bit hidden and the signage is inadequate to direct one to it. In fact, while the bar and grill that share the common area are well identified, Southern Roots is not. It did not help that there was no host at the entrance to check our reservation and greet guests. Thankfully, the host at the grill noted our bewilderment and assisted us.
As for the food, it was good but not exceptional. The gumbo and oyster stew were lukewarm - at best. The crab cake was good but the catch of the day was dry. The steak special was, however, very good and well prepared.
The service was marginal - not terrible but nothing to write home about. We felt more like we were merely customers to be tended to than guests to be served. Perhaps those days of service have gone by the wayside and are distance memories associated with the Grand Hotel of the past.
We will certainly return. But next time with lower expectations.
Hello JW1805, Thank you for your honest review of Southern Roots. First off please allow me to apologize for any shortcomings you received during your meal. Certainly it is our aim to exceed our guests expectations and we apparently did not meet that mark with you and your guests. I assure you we will work diligently with our staff to ensure our food and service are always of the highest caliber and quality. Please let us know when you return so we can deliver the experience you deserve.
We went for my birthday got a table near the window where we watched a beautiful sunset our service was impeccable our meal was delicious the noise level was basically nonexistent in the restaurant it was wonderful. I’ve been one other time for our anniversary I will definitely go back again! And I love the fact that it is locally grown farm to table style. Not the usual things you would find on a menu!
Hello RhondaB, Thank you for your favorable review of our Southern Roots outlet. We have shared your kind words with our staff and they are elated to know you enjoyed yourself. We look forward to your return visit and can't wait to take great care of you again!
The Smokey Old fashioned cocktail is a must, scallop entree was perfect!
Hello ReneL, Thank you for your kinds words regarding our Southern Roots Restaurant. Our culinary and beverage teams are delighted you enjoyed your smoked old fashioned and scallops. Amazing guests such as yourself are what allows for us to do what we enjoy best, take great care of great people. We certainly hope you will visit us again soon!
Our waiter was not very professional for a nice restaurant. He dropped our wine lid on the floor and proceeded to put it back on our wine bottle. My wife’s meal came out wrong and the waiter said to just eat around the mashed potatoes which she despises. Overall not a great experience.
Hello Anonymous, Thank you for taking the time to share your experience in Southern Roots. Please accept our apologies for the shortcomings in service which you received. We will certainly take your insights and ensure our team is better trained and equipped to help mitigate situations such as yours. We certainly hope you will give us another try as we are certain we can deliver on the experience you deserve.
It was our anniversary, no one ever mentioned it.
We were seated at a really nice table by the window.
The cocktail was inedible. It burned really bad on one sip.
Our waiter said it was that bartenders first time ever making one 😳 I asked for a substitute, it was terrible as well. The waiter could see that I was not happy with it, he never offered to exchange or take off our bill. I must have ordered the only two drinks the bartender had never made before .
The crab cake was excellent.
The sunset was beautiful
Hello Sammy, Thank your for your honest feedback regarding your experience in Southern Roots and please allow us to apologize for the shortcomings you experienced. We hold ourselves to a high standard and failed to meet those standards with you. We have shared your experience with our staff and are making an effort to better train/educate our staff on both the cocktail service and empowering them to make amends for our guests issues. I certainly hope you will give us another try one day.
This was an incredible meal for my wife’s birthday. We had a seat right by the window with a perfect view of the sunset over the bay. Our waiter had the perfect amount of attentiveness without being a nuisance and our drinks never went empty. The steaks were perfectly cooked and tasted incredible with the 60 day dry age. We had a crab cake appetizer that was very good and fresh too. The bonbon dessert was to die for as well. We will definitely be back for other special occasions.
Hello CFay, We greatly appreciate your sincere review of our Southern Roots. We have taken the time to acknowledge the service staff as well as the culinary team regarding your meal. We are always looking for ways to improve upon ourselves and your insights will go a long way towards motivating our staff to grow even better. We certainly hope you will find yourself in our care again!
Great dinner, drinks and dessert. Highly recommend!
Hello Mnorris1984, Thank you for your kind words regarding your Southern Roots dining experience. We have shared with our service staff and culinary team and we look forward to taking care of you again!
Food was average for the price paid
Hello JesseG, Thank you for sharing your experience about Southern Roots. We have discussed with our culinary team and are reviewing ways to ensure our guests get the best of what we have to offer. We certainly hope you will try us again at some point so we can provide you with the exceptional experience you deserve.
Very nice restaurant and excellwnt food in a nice ambiance. Good service and the personal is very friendly. I would recommande it at every time to my friends!!
Hello ElisabethS, We wish to thank you for sharing such kind words regarding your dining experience in Southern Roots. Our service staff and culinary team take great pride in ensuring our guests receive the best of what we have to offer. We hope you will visit us again sometime in the near future and hope this message finds you well!
Vacation -wonderful food!
Hello Anonymous, Thank you for your kind words regarding your dining experience in our Southern Roots restaurant. We have shared with our service staff as well as our culinary team! We certainly look forward to seeing you again and hope you enjoyed your time with us.
It was very good!
Hello LizK, We are pleased you enjoyed yourself in Southern Roots! It is because of great guests such as yourself that we able to continue to work hard to take great care of our guests. We hope to see you again in the near future!
So disappointed! I planned a nice meal with my mother and ended up with raw fish and a steak that was like leather. I have been coming to the Grand for over 25 years and this is not what I expect from this hotel.
Hello GinaS, Please accept our sincerest apologies for your dining experience in Southern Roots. Our Executive Chef took some great insights from the conversation with you and your mother. I assure you we will work ardently to prevent situations such as yours from happening again in the future. We do hope you will join us again and experience the restaurant the way it was intended.
Excellent service and food!
I would highly recommend this restaurant.
Hello Bettyannboop63, We appreciate you taking the time to share your experience with others regarding your Southern Roots dining experience. Our staff always loves to hear when our guests have enjoyed themselves. We are happy you had such a wonderful time and we look forward to taking great care of you in the future!
Great food! Attentive staff! Nice surroundings! Great view of Mobile Bay!
Hello JoeD, Thank you for your kind review of Southern Roots! It is always a pleasure to take great care of our guests and we have shared your insights with our staff. We certainly hope you join us again soon!
OpenTable ダイナー125名によるSouthern Roots - Grand Hotelの評価は4.6☆です。