Spencer’s for Steak and Chops – DoubleTree by Hilton Spokane City Center
Horrible service. Cynthia L was the worst server. After ordering drinks and food we waited over 45 mins and we still had gotten no drinks and she hadn’t even come up to our table, yet she had time to go to her one other table over 5 times and have full on conversations with them. We had to get another waitresses attention and ask where our drinks were and told her how long we had been waiting. She(same girl not Cynthia) walked to the back and we waited another 5 minutes before she came out with a coke running to the bar to start to pour my wine. Cynthia came out and went and grabbed wine to go to the other table that had ordered her wine 20 minutes AFTER we had initially ordered our drinks and food. She tried to walk past our table without speaking to us to which we asked her what the problem was/what happened with our drinks/ why someone is getting their wine before the customer who ordered hers before. Cynthia had nothing to say. Those were her words too”I have nothing to say ummm”
So we just told her to cancel our whole order and we were never coming back. We used to come here regularly but I can’t positively say I will never return to Spencer’s ever again and I will tell everyone the same thing I said here.
Wagyu steak was phenomenal!
They doubled billed me and I called to complain and they assured me it would be corrected. I hasn't
Great food and service.
Absolutely Amazing. I was proposing that night and both the host and the server were outstanding!
Conner thank you for choosing us for your speacial night, we were honored!
Since I was there last they’ve gone downhill. The service was very spotty. The so-called 14 ounce ribeye could not weighed more than 8 to 9 ounces and was cooked very poorly. Not good for the price.
We were a party of 9 people. Our drinks and food were never delayed even when there was a party of many girls in a private room that were eating and drinking also.
My wife was planning on having the halibut but they were out because of Mother’s Day. They were also out of the wine she wanted and it took a long time to find that out. The food we had was excellent.
Food was very expensive, which I expected for a hotel steakhouse restaurant, but I didn't feel that the quality stood up to the prices being charged. I ordered the parmesan crusted halibut. The fish was very tender and tasty, but it was served over a bed of raw spinach that looked like it had been dumped right out of the bag. I had higher expectations for a $40 entree. My fiance ordered the New York Strip steak, which was visibly overcooked. I wouldn't mind paying these prices for well thought out and executed dishes, but in the end we felt overcharged and underwhelmed by the quality of the entrées.
The server was outstanding....overall, everything was very good, but the steaks didn’t seem to be quite the quality that we have had in the past....and the prices have gone up. A filet was $52.....very good, and cooked jus
Very Good food service and wait staff, if you want a excellent meal make a reservation
Great Wagu steak but the martini's are disappointing. Small glasses, bad quality olives.
Good: Filet and ceasar salad.
Bad: Ribeye (gristley/ poor quality) Hasbrowns (bacon fat and greasey) broccolini (slightly underdone/greasy) Please, if you are going to put 'candied' bacon in the brulee, note that on the menu.
Paying $180 + tip was a bummer for mediocre food. Our server was very nice.
It has been a number of years since I have eaten at Spencer's and remember it fondly. I was not impressed with my recent meal, however. The menu has shrunk to just a couple of undistinguished steaks, none of the bone-in specials that I recall. The meat quality was mediocre, cooked ok but not with the crispy sear that distinguishes a great steak, and one of our steaks was cold! The sides were mediocre to poor, and one was very late. This was a Friday night so one would think that the A-team was on board in the kitchen, apparently not so. I will not return.
Our Spencer's experience was outstanding. Probably the best ribeye we've ever had! Ambience was great (and quiet)! Service was exceptional. We will be back!
Steak was cooked exactly to specifications. The shareables were exactly that, enough for two people and a good deal. Good service without hovering. Atmosphere is what you expect out of a higher end steakhouse. All around great dining experience.
We go to Spencer’s for special occasions, and the food is usually excellent. In this case it was my wife’s 65th birthday. We started by ordering a bottle of wine & the crab cakes appetizer. The crab cakes were great but they were out of the $40 bottle of wine we ordered so the waitress recommended a local cab instead, which was $52.00. OK, it was a special occasion. We then ordered a Caesar salad, a side of garlic mashed potatoes & their signature rib-eye steak to split. The salad was fine, but when they brought the steak & asked us to cut it in half, I knew I was in trouble when I had a hard time getting my steak knife to cut thru my steak. About 3/4 of the way thru I could see it was on the rare side of rare rather than the medium we had requested. I also noticed several strands of gristle & tendons, which was why it wasn’t cutting easily. I sent my piece back & my wife decided to keep hers - even though it was not the medium cook we’d requested. The garlic mashed potatoes were good, but by the time my steak came back they were getting cold. I spent the rest of the meal cutting the fat & gristle from the edible portions of the steak, which was close to half the volume. I know that rib-eye is highly marbled, which is what gives it all the flavor. This was not marbling, but rather large hunks of fat & strips of leather-like gristle. In my opinion, not edible. When our waitress came by to see how our meal was, I told her it was not great, and pointed out all the fat & gristle. She offered to replace the steak but by this time the potatoes were cold & I just wanted to finish the meal, so I told her I would work around it. A little while later the manager came by to check on us & I showed her the pile of fat & gristle (which she agreed was inedible). She offered to comp our dessert, which we appreciated, but overall I was disappointed with the experience. We paid over $190.00 with tip, and split most of what we ordered. A $50+ steak should be a quality piece of meat.
I have been dinning at Spokane Spencer for many years. I am alway satisfied with the food and service. There are other restaurants in the area that feature Steaks & Chops, Spencers is by far my favorite. If want to try a unique steak Spencers features the Zabuton cut from Snake River Farms in Idaho. Snake River Farms is known for their quality beed, especially their American Wagyu. I had three guests from out of town try the Zabuton's.... they all said it was the BEST steak they had ever eaten. That says a lot for three guys who travel the world on a regular basis.
Always great! French onion soup is amazing. Iceberg wedge is amazing. Steak sandwichesl is pretty good
Service was slow totally over priced will not go back there are several other fine dining restaurants in the Spokane area that are worth the money this place was not. Completely disappointing
My apologies for slow service, the night you dined with us was our second night being open to the public since we closed down in March. We did get busy, and with a team that has not worked in 8 months we did have a few kinks to work out. Please be patient with us as we work though our kinks in making sure service is great and we are making all standards per the state to keep everyone safe.
We celebrated my birthday with my mom in from Los Angeles. The service from start to finish was exceptional! The food and drinks were perfect!
Alisha was great. Steak a bit tough for a prime fillet. Cook as requested. $25 for the steak not a great value. $20 would be more appropriate.
The gluten free dessert options and drink pairings for restaurant were a bore. Every restaurant has a flourless chocolate cake and a creme brulee. I expected to be wowed. However, the entrees were outstanding.
Our go to dinner venue before shows at the Performing Arts Theatre. Never disappoints!
Portions exceedingly small for the cost. Very disappointed.
Sorry to hear you thought our portions were small. If you came in for restaurant week our menu does have smaller than our normal cuts of steak. This is because we serve high quality prime grade steaks, it gets very costly, so we do slightly smaller portions for the 3 course restaurant week menu. We have lots of different cost effective options and a great happy hour as well. Hope you will give us another try.
Food is fantastic. Service was very good. Restaurant is an old fashion steak house feel, but appropriate for the cuisine. Wine list is extensive.
We go and dine at Spencer’s regularly and we have never been disappointed! The staff is always courteous friendly and efficient. Josh was our server ! He was great !
Our first time at Spencer’s and the food and service were amazing!
Only during restaurant week. Very expensive otherwise.
Prices were more than I expected BUT the steak was over the top- outstanding!!!
Great experience last visit. Recently stopped taking reservations. I’m not happy about that. I prefer to dine in restaurants that take reservations to minimize COVID exposure in common areas waiting for a table
Thanks for the review. We currently have our reservations shut down due to COVID and the seating being very limited (5 bar booths). We are only open part of the week with very limited hours and menus, mostly for our hotel guests at this point as we start to reopen more of our services. We have taken every precaution for COVID including waiting areas in our hotel lobby, since reservations are not being accepted at this time its on a first come first serve basis. Thank you for understanding.
Nice place, but extremely loud. We both had Ribeye steak, one was good, the other was tough and over cooked
Great food,Great service!! I would highly recommend Spencers for a romantic dinner.
My husband and I both agree, one of the best meals we’ve ever had and the service was exceptional!
The food could have been better but the overall experience was good.
It had been years since we had been to Spencer’s.. While there have been some big changes in presentation of menu, appearance of staff, Carrie (GM) seems to have a good staff. Ryan did a nice job as our server.. it was busy due to Valentines Day, we still had a wonderful meal.
The Valentine's Day menu was so good! Crystal's service could not have been better! Will be back!
Excellent evening however, our server went out and smoked and when they came back to the table you could smell it.
Thank you for your review, you are correct this is something we do address. Thank you for letting us know, we will correct this issue. Hope to see you back soon.
Always a good experience. Service was great. Ribeye was awesome!
We were sadly disappointed not just this visit but also the visit prior. The steaks used to be fantastic and worth the drive over from our small town. I couldn't say that dinner was worth the drive let alone the $200.00 price tag that didn't include drinks or dessert for two. Next time we get to go to town, I'm going to choose to go to dinner somewhere else.
Michelle, I'm sorry to hear our steaks were not satisfactory this visit or last. We have not changed the prime grade of our steaks or our preparation of them. I'm not sure where our problem lies. We will fix any issues that arise during service our servers are empowered to Make it Right. If you decided to come back we will make sure its satisfactory for you.
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OpenTable ダイナー517名によるSpencer’s for Steak and Chops – DoubleTree by Hilton Spokane City Centerの評価は4.2☆です。