Steampunk - Surfers Paradise
The vibe was great, as was the food. The service is friendly and food/drinks ordered by your phone which is both great and not so great.
It’s great because you can order & pay without leaving your seat. It’s not so great, because if you have questions or requests, you have to flag down a passing server (that are already on another mission), and you can’t make request by the online system. Also, it’s quite antisocial for one person to have their face in their phone, doing the order, meanwhile everyone also around you does the socializing.
The booth seating was also quite hot and stuffy, especially considering that it is full of diners. Some fans/ventilation would be a good addition.
Overall, it is a fun modern place, with great food. I’d go again, but I’d avoid the booths. The ordering system is what it is... it’s ok if there’s just a couple of you, but with a bigger group, it’s not the best.
Great party / social venue. Not ideal for families. Food was really nice and fresh. Music was great but a bit too loud to talk over. Security guy at entrance was unwelcoming and super official. We almost didn’t want to stay because of this. Felt like we were being herded and roped off like animals. All other Steampunk staff were pleasant and efficient.
Service was amazing with friendly staff ensuring that everything was ok and our drinks were flowing. Great atmosphere. Food was great and drinks reasonably priced. A place to go whilst in Surfers
Really great food and atmosphere as per usual. The live singer was brilliant too!
Good food, good drink, reasonably priced. A great spot to go before you’re out on the town
Quick service, discount deal on Thursday for locals. Good steak ! Thank you
Service was great and fast, food was eh. Group of 5, 2 got the chicken schnitzel to which it was still a little pink in the middle in spots, beef burger was average, and calamari was ok. All felt a little sick a few hours after however.
Hi Sjas, I'm sorry you didn't enjoy your lunch here at Steampunk. Our lunch parmi's often contain thigh meat which has a more pinkish tinge but I can assure you all our food is cooked and prepared to the highest possible standard. Please notify our team if you're ever unhappy with your meal as we will always do our best to remedy the situation. Glad you enjoyed the service and thanks for the review.
Absolutely love steampunk! $10 espressos, always a great atmosphere and an awesome range of food and cocktails. Will definitely be back again
Hi BrownieB, Thanks for this awesome review!
Fantastic service and meals very big in size, great value for money. Drinks were spectacular
Was a nice meal with good music. Service was quick but it was very quiet at the time. Lots of staff standing around with not a lot to do until someone ordered something.
We booked the table on the mistaken idea that this was going to be a cool steampunk bar. This was not the case. Yes, there was a scattering of steampunk accoutrements inside. Unfortunately what ruined it were the TV's with sport playing. So, we had found ourselves in a sports bar in reality being promoted as something else. Very disappointed.
In saying that, the cocktails were fun and the haloumi fries were also nice. The cheese pizza was bland and would not recommend ordering it.
Hi DottyJ, We definitely ARE a Steampunk themed bar from our décor & styling to our steamy themed cocktails. That being said we are also a functioning venue that host's numerous events and caters to many different groups. Our TV screens often play steampunk themed multi media displays but we also cater to sports fans, run slide shows for events and much more. We're always more than happy to seat diners away from the screens upon request. Thanks for the review.
Great food , fun atmosphere, staff were good once you got their attention. Will defintely return and recommend this place.
Really friendly service and the fishbowls were delicious! Incredible value on a Friday. The shooters were also yum and really fun to choose.
Hi Anonymous, Thanks and glad to hear you enjoys our Fishbowls! See you next Friday?
The food was fantastic, we had chicken wings and the butter chicken pizza. Staff were very friendly and the atmosphere was lovely. Will definitely be back
Hi ChereenA Thanks for the great review! Looking forward to seeing you back in the venue soon :)
Unfortunately we had a long wait for drinks and food as it was a busy night. Staff should have come to our table to let us know of the wait rather than us have to ask. Due to the contactless way of ordering and paying for food their really isn't any service now. We like to go out to have a chat we staff and be looked after and have the full experience and unfortunately that was lost
Hi MeganT, I'm sorry to hear staff were not as attentive as you'd like. I'll definitely pass this feedback on to our team. I can assure you we love chatting to our customers too and love to have a yarn when it isn't too busy.
Delicious food and amazing service. Love this place!
My first time experience at Steampunk was not good compared to other dinning experience around the area.
Meals , Cajun Chicken Breast was dry, BBQ Pork Ribs nothing to write home about, Smokey BBQ Beef Burger wasn't very Smokey and under cooked chips, when I asked the waitress for tomato source for my fries and was told it would be $3 extra I said your kidding me.(didn't get the source) Now the drinks 1 glass gold beer and 1 jug of coke 1.25lt all $22 HWY robbery in my books. Never going back thanks and I am a surfer paradise local with many interstate visitors.
Hi WayneF, I'm sorry the hear you didn't enjoy your experience here at Steampunk. We'll definitely take your feedback on board and appreciate your honest review.
Music/Live act was too loud.
Food is good. Easy to order. Nice service. Great drinks
Hi VigithaM, We're sorry to hear you didn't enjoy our live music. Our staff are always happy to move customers who find the music too loud. Glad to see you enjoyed the food service and drinks :)
Ribs, calamari & loaded fries were incredible and drinks were delicious but definitely order two drinks each to start with as it took about 30 mins for our drinks
Hi JazmynM, Thanks for this lovely review. Sorry about your wait on drinks, sometimes during the busy period and due to the elaborate nature of our cocktails it can occasionally slow down service in this area. Hope to see you back in the venue soon.
This is the second time we have eaten here and it was amazing both times
Hi Nickya, Thanks for this amazing review!
Food was not as delicious as before.
Drinks as well, my friend order a coke but it tasted like water. Asked the waiter to change one to us but still the same.
Overall the food quality was a disappointment. But service is good even though it’s very busy.
Hi Mary, I'm sorry our food was not as delicious as your previous visit. New Years Eve is extremely busy for us and I believe the post mix syrup may of run out leading to your coke tasting watery. Hopefully you give us another shot as we really appreciate your support. Happy New Year!
Food was dry && cold. Milk shake was nice, service was poor too.
Hi LanaW, I'm sorry to hear you didn't enjoy your visit to our venue. Obviously New Years Eve is the busiest night of the year for us which can sometimes lead to longer than usual wait times. I'd love for you to contact us directly so we can hear more about your experience.
Hi Lanz, Thanks for the lovely review :)
Sitting in a booth was crowded which dampened the atmosphere. It would have been good for a couple but not a group. Staff were great.
Hi KristinT, Thanks for the review and I'm sorry you didn't enjoy your booth seating. We are more than happy for guests to swap to different seating options upon request. We appreciate your support.
Had to use an online app to order be prepared to pay a hidden venue charge of 2% as well as a credit card charge and then 50c a container if you want to take your left over food. Food was good.
Hi NikkiC, Yes we provide an online app for ordering but are also more than happy to take orders over the bar or through a waitress. We try and provide many different ordering options to suit everybody.
Best food on the coast! Monster Nachos are just that! They are Huge!
Loved the service from all the staff and the cocktails were amazing
Hi PeterGriff, Thanks for the amazing review! We really appreciate your support :)
The exterior promises much with pyrotechnics and steampunk inspirations, but inside... the steampunk and service was minimal, the stools uncomfortable, the Cajun Chicken was flavourless
Hi TonyB, I'm sorry you didn't enjoy your visit and our stool's weren't comfortable, we're always happy to seat guest in a both or padded stool with back rest upon request. We've had lot's of great feedback on our Cajun Chicken Breast but are always happy to up the flavour with one of our tasty toppers.
So fun food took a little long but worth the wait
Awesome setting and ambience. The cocktails were super cool, and we used the phone app table ordering - which was really easy.
Most meals looked and tasted great however mine was much too salty - almost inedible- with a thick salt crust on the salmon in addition to a large amount of salted capers in the potato salad - it was way too much.
We were sat in a roped off area upstairs which was great at the time, it was just us up there. An 18th birthday had apparently booked out the area and we were made to feel super uncomfortable as we were approached by the birthday girls mother and told to move. We were sat there by the host, we didn’t seat ourselves. All staff were amazing but we felt so u comfortable that we didn’t get to finish our meal, just downed our drinks and left :(.
Hi Sarah, I'm really sorry to hear about your experience here at Steampunk. We had no private events scheduled for that night just a regular group who booked a table for dinner and definitely overstepped by asking you to move. Please inform our friendly waitstaff next time something like this happens as we would be more than happy to move you. Hope to see you back in the venue soon.
The wine portion was inadequate for $9.50 . The glas was barely half full.
Hi RachelleJ, I'm sorry to hear you didn't receive your full portion of wine. All are glasses are marked with lines to indicate exactly where to fill the wine glass too in keeping with QLD law of 1 standard drink. If you ever come across a mistake like this again please inform our friendly staff who would be more than happy to pour you a new glass.
Food was amazing, great for groups as there are quite a few share options and fish bowls.
Great place, good value and food, ambience is great. I would give service 5 star however we had to wait 40 minutes for a cocktail only slight mistake otherwise great stuff!
Hi MarleyE, Thanks for the lovely review. My apologies on the wait for your cocktail, due to the popularity and elaborate nature of some of our cocktails, during our busy times it can take a bit longer than normal to create them. We thank you for your support and patience over this busy period :)
Super impressed with the entire experience at STEAMPUNK & it was Saturday night! Arrived and seated within minutes ordered at 6.44pm & we had already been served our food and drinks & almost finished eating by 7.30pm! The staff were attentive & on the ball with clearing plates & checking on us.We are a family of 6- 4 kids aged between 8-14yrs , 2 adults the kids said it was the best night & they definitely want to go back again.
Hi Anonymous. Wow thanks for the amazing feedback! Hope to see you back in the venue soon.
Local and absolute favourite place to go!! Staff are amazing and prices are good
Hi Britney, Thanks for the lovely review! Can't wait to see you back at Steampunk soon :)
Staff were very friendly and helpful. Food was ok. Disappointed that ordering via the app cost us more (surcharges).
Hi Barbara, Thank you for the feedback and I'm sorry you were disappointed about the app surcharge. May I suggest in future you set up a tab and order via your waiter in order to avoid this fee. We also offer extra discounts & specials via the app which help compensate for the small transaction fee.
It was good just very busy but staff were great would definitely come back
While the cocktails were absolutely delightful, the service the night we went was not. Understandably that it was a Saturday night and it was busy, the wait on our meals were very inconsistent. Some came out within reasonable time (10-20 minutes), the majority of the main meals took over an hour to arrive. This ruined our mood as it was our last night down the coast for our holiday. By the end of it, we had to get our food to takeaway because we spent too much time waiting and getting more irritated with the wait and hunger, we just wanted to go home. A solid aesthetic place for sure, but the need to work on the service and hospitality especially on busy weekend nights are a need.
Hi Nadiah, I'm glad you enjoyed the cocktails and my apologies about the wait on some of your main meals. Saturday nights can get very busy for us which can lead to delay's on some items from the kitchen. We appreciate your feedback and will continue to use it to improve our customers experience.
I had a reservation that I made two weeks prior for eight people only to turn up and get seated at a table they would only comfortably fit six people . We understand that use were busy however the reservation was made long ago and when we asked to be moved to a bigger table staff would ignore us and mumble under their breath and walk away however one gentleman did help us and he was lovely we appreciate his service but unfortunately doesn’t fix how horrible the service was yes again I understand that use were busy however that is still not an excuse for the staff to be rude and ignorant towards our requests
Dear Anonymous, I'm sorry to hear about your experience at our venue. We'd love for you to contact us on 5538 1650 and hopefully we can resolve this issue further.
Steampunk - Surfers Paradiseは Deliveroo と提携してデリバリーを行っています。
OpenTable ダイナー148名によるSteampunk - Surfers Paradiseの評価は4.3☆です。