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Sugar Factory American Brasserie - Theatre Box
Mon〜Fri 12:00 PM〜4:00 PM50% off all alcoholic drinks ( Beer, wine, cocktails, liquor ) 50% off appetizers (excluding the sampler and rainbow sliders)
We had reservations and are from a county in california where outdoor dining is available to people who want it. my reservation was confirmed the night before by opentable, so we made the drive. upon arrival, there were two people working there braiding each others hair. they did not get up from their seats and shamed us for not knowing their outdoor seating was closed when we sat down at the outdoor bar to order. i told them about my reservation and they were extremely rude. i was very disappointed in their attitude as a potential paying customer. it was unprofessional and extremely elitist.
The service in the restaurant was excellent, the only bad part was the hostess stand who were there 3 different people just talking, on their phones and were not helpful at all. When I asked them question one of the with his back turned just pointed to where I should stand and never even turned to look at me, the other 2 ladies apparently thought it was funny. When we were brought in to be seated again the hostess was rude and minimally answered some questions, placed the menus on the table and sped away (I'm guessing the conversation at the hostess stand was too good to be missed). Our server was amazing and the food was good, so that made up for some of the bad service in the beginning.
I visited over this past weekend for my birthday and it was awesome! Great food; good environment and fun experience!
Yum yum yum food and service and overall atmosphere
Our server was amazing. Definitely made our daughters birthday a special one considering covid.
don’t show up 2 hours before they are gonna close service is horrible!
First of all I didn’t mind the patio seating because I already know that’s how it was going to be due to Covid. What did bother me what exactly were they see that me I was right next to the host desk. There was two young ladies and eat manager there at the desk attending to the customers. The guy manager was very egotistic and careless about how he talked to the customers he had no customer service skills whatsoever. I went for my three year anniversary. Since they said is here all I was hearing was people arguing with him begging him crying so please let them in especially because they did not make a reservation but yet there was so many empty tables available. This isn’t something I would’ve loved to experience on this special day so for me to be seeing all of this and hearing it right on top of my ear not such a good thing. Dan I had also requested to get a heater close to me because I was freezing. One manager said yes he was trying to move it over but then the manager that was in the hostess station did not want to move it over because it seemed like he wanted the heater for himself and then the third manager wanted to move it over but since he wouldn’t budge on it I was cold the whole time I was there. Isn’t the customer always supposed to be right. Then when it came to my special drink as they have so many if I’m correct I ordered a rose diamond. My waiter brought me a different drink out I told her I think you bought the wrong drink out she said oh I’m sorry we just ran out of all the decorations for you to drink I hope you wouldn’t know list but this is what we have available right now I said OK that’s OK I took a sip of the drink and I told her this isn’t the right drink so she tried fooling me with a different drink. Now To the food I didn’t think it was that expensive since I’ve been to more expensive restaurants before but the food quality was extremely poor. I asked for a medium steak and I got a medium more to the wellness side of steaks it was so dry
Overall our experience was good
Will definitely return
I would love a chance to review this when covid is over. The food was fantastic and the staff were great. However we missed out on the whole ambiance of the experience.
My husband characterized this place as a Chuck E. Cheese for adults. The drinks are fun but insanely expensive & had no alcohol in them. The food was poor… expensive bar food. The ambience and setting outside was fun amid Covid. Felt safe. But if they are going to charge these prices they need to put some alcohol in their cocktails and not just make them full of gummy’s and other candy. And they need to up their food game.
Great food. Great vibes. Can't wait until covid is over and we can go back to sitting inside.
Celebrated my sons 13th bday and was excellent service, food was amazing thank you for making his day extra special. :)
Beautiful rooftop ambiance and views. Highly recommend for celebrations.
Fun, clean, and friendly.
It was our anniversary and they sat us on the rooftop! Bartender was great. 10/10 recommend. DRINKS WERE AWESOME.
I wanted the open air ambience of the rooftop and I got nothing of the sort. Sitting in a dimly lit tent on the street is ridiculous. I honestly would love money back for this terrible setting I had for "date night". It is not just because of the regulations at the moment. Someone was working on the outside of the tent and it really was not anything I would ever recommend to someone wanting a nice dinner/dessert. We did NOT stay for dessert even because it was so bad. A few lanterns does not change the fact that it was trashy.
Horrible customer service experience would recommend training employees
As far as sanitary wise the sugar factory has no sanetizer the menu was sticky and they didn’t reserve my table for 8 so they separated us I would go to a different sugar factory this one one is not so clean
Daughter’s 14th birthday, had a fun time, food and drinks were good but specialty drinks are way overrated and overpriced!
To whom it may concern,
I was actually waiting to write this review, everything the seating was pretty good the food was good, the one out of two big things that bothered us was the fact that the waiter kept messing up our order (steak), the last BIG issue was that he messed up all our amounts, he ended up charging the $49 plate when we specified the $29 we noticed on the checks (we had 3 different checks) every single one of them was off. We where really looking forward to this reservation because our kids LOVE sugar factory and the exotic drinks, but we kinda ended up regretting going when the issues started occurring. I really had high hopes for Sunday 11/15 evening reservation. :/
Food and shakes were yum!
Loved it...... Would visit again. Mimosas hit. We got drunk, took some to go.
I really enjoyed myself. I I caint wait to take the rest of my family. Mmy husband and son, his girl friend really enjoyed ourselves.
All drinks were not received at the same time, had to keep reminding our server about it, also same with the food! We were almost done by the time my son got his dinner! Prices are outrageous!!! My brother got a Cesar salad for $12.00, it was very small!
Other than having to sit outside it was awesome !!
Celebrated my sons 13th birthday. Service was not good. Pancakes were amazing. Other food was okay. And we forgot the duck.
The service was slow. The waitress appear uncomfortable serving a party of 7. The fries were cold and they didn't bring out condiments for the food. I had to request it and that took forever.
Fun... it’s lots of fun so go early cause u for sure will have left overs
Server could care less about the birthday at our table.
We didn’t receive any help when we were first seated. Megan who was a bartender ended up assisting us, she is absolutely amazing and her outstanding customer service will be the reason our group will come back. It was our first time here and definitely will be back because of Megan! Thank you Megan you’re the best!!!
Family friendly, adult friendly...all the above. Food was awesome. Scenery wss beautiful.
Absolutely NO social distancing. Every table was full, we were sat about 2 feet away from other tables. Made a reservation and were sat 15 minutes after. Server didn’t come to the table for over 10 minutes after we sat. Felt extremely unsafe and ending up leaving without anyone approaching the table. Horrible experience.
Wouldn’t recommend. Was so loud you couldn’t hear in there. Took us to the second floor where we had about the only table and we were directly in front of the bar. Would never go here again.
Lots of food. Fun atmosphere. Go for desserts so many yummies.
We went for my daughters 13th an she loved it. Service was my only complaint. For example we did not get out drinks until we were DONE with our dinner. No comps or even apologizes were offered. We barely saw our waiter as he was doing multiple birthdays. Food was great and the ambiance was fun. We will try it again but definitely not with that waiter.
The customer service and dessert was great! However, we spent over $200 and the quality of the food was not good at all 🙁
I would probably only visit to take my kids for candy and dessert
bad service nasty food and cold
milk shake not good
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OpenTable ダイナー1353名によるSugar Factory American Brasserie - Theatre Boxの評価は3.7☆です。