Sugar Factory - Century City
Overall ambience was good but the service was horrible. We had to wait 30 minutes past our reservation time to get a table. After we were seated no one approached our table until I flagged down a waiter so we could place an order. Our waiter did not show up until 30 minutes after we were seated. The food was ok nothing to rave about. The only good thing were the drinks and the music. Definitely not worth the hype.
Took 30 minutes to get served. Then once we were served took another 25 mins to tell me the drink I want is not available. Then took another 30 mins to get ranch for my fries. The server was nice and got us new fries without asking. But overall horrible service. Horrible horrible service. Our waiter was super nice. Just understaffed I’m assuming. The girls in the front have a horrible attitude. The ones that are seating. Horrible horrible attitudes. Looks like they hate life. Not a good image for the restaurant.
I really enjoyed myself today the staff was wonderful shout-out to Garrett,Shawn,Thomas and Tyler they really took care of us thanks for re-doing my birthday today was great.
I saw a lot of bad reviews on the customer service and the food but personally they always checked up on our table and the food was nice!
I knew that due to COVID-19 things would be a little different! However we actually had a nice time, the DJ was good, and my food was actually good. I think it would’ve been a little better if they had small seating on the inside, just for the fact that we had late reservations. Our food got cold kind of quick because the temperature dropped during our wait. I have to give the service 5 ⭐️ because Marques made sure that we enjoyed our experience! He was funny and helpful We didn’t have much contact with anyone else. Overall, if I’m in the area I’d try it again.
Food was gross, server was slow, took 2 hours just to get our food and it was wrong.
Sat us down pretty late. The food was mediocre. The waiter took a long time to give us utensils and water, not once did he ever come up to us to ask if we needed anything else. Overall the experience was disappointing, not worth the money. I will not be comi g back here.
We Are Newlyweds And Wanted To Come Here Months Ago For A Date With Each Other ( We’re First Time Parents ) ! Our Server Was Nice And Very Attentive . We Enjoyed Our Food && Drinks !! This Something We Will Definitely Be Doing More Often .
It was my Daughters 13th birthday and Informed the hostess that it was my Daughters bday and she stated to inform my waiter, so I informed our waiter that it was my Daughter’s bday.
She did not get a happy birthday song or anything. For the amount of money I spent I was very disappointed and so was
my Daughter. 😔
I really loved it
First experience was great. Menu selection was great. Staff presentation was okay but if they can all wear the same uniform or iron their garments would be best.
I spent my #45th Birthday here and what a time we had. Very Very nice. Food was excellent
The service needs to be better. By the time they brought the small plates for the appetizer the spinach dip was no cold.
Food was below average. The milkshakes were worth every penny. I spent $200 for 4 people, no alcohol; I’m not impressed.
Very slow service that night. Constant bday songs are a bit much. Not a good date spot.
Service was quite terrible. Extremely slow and forgot to bring some ordered items. Drinks are ridiculously priced and was not good. Food was okay. Received good way before drinks.
AMAZING PLACE 👏
AMAZING SERVICE 👏
EXCELLENT PLACE YO CELEBRATE ANY OCCASION SPECIALLY
MY DAUGHTER'S BIRTHDAY 🎂
Service extremely slow. Server forgot what was ordered. When asked, common response was I will bring it next
Slow service. Satisfactory food in large quantities.
They canceled my reservations bc I didn’t respond to a gmail a day before !?! Who does that , ruined my birthday plans
Our server was un attentive and dismissive. Management did step in to smooth things out, they were very helpful but we did leave feeling pretty underwhelmed.
Food is a waste of money. Seats are dirty. Feels very unsanitary. No one changes gloves. Seems like they use their same gloves the entire shift
The drinks were too sugary and disgusting the service was amazing the server that helped us was amazing but unfortunately the food was mediocre and the drinks were even worse
On my one concern the seats in the booths are ver dirty.
First time and awesome service and food. My 12 year old son really had a great time
The server was not that great, I asked for water numerous times and he never refilled it. He disappeared at the end and we had to ask other servers for are check
The food was delicious and serving was good amount. Drinks are a must they are full of flavor.
Took 45 minutes to get a water absolutely unacceptable.
Congrats on our new baby
The wait time was 10 minutes and that was with a reservation....Our waiter Adrian was absolutely the best Very friendly pleasant and accommodating I enjoyed his service If you’re there on a Saturday please ask for Adrian (I know I will )
Now with regards of COVID-19 I did not like the seating arrangements we were seated along the walkway I was disappointed with that no one should be seated along the walkway . I was pleased with my drink I ordered the Virginia Strawberry lemonade I’m not my meal was cooked perfectly I ordered streak well done and it was still juicy (warmed it back up this morning for breakfast still juicy )
There was live trending hip hop music which I really enjoyed
Overall it was good experience, the food was good and the setting was nice. The drinks could have been better. Still we enjoyed it and I would come back again.
Had a great visit with our kids. The food was amazing, but have to warn you, you have to share those desserts, including the shakes. Side note, my daughters water bottle was stolen, left it at the table, returned 10 minutes later and it was gone!.
Our server was super nice and we got everything super quick . I enjoyed myself
The food was good. The service was great. The manager checked in on is and was helping the servers also.
Great experience overall.
The second time was very great. The experience was awesome. My server Thomas was great. I would have him again. One of the managers, Jared, was awesome as well. The food and overall drinks and customer service was just amazing just like the first time I visited the establishment happy century city has its own Sugar Factory located at my favorite outside mall.
It was all just very average and honesty a little dirty. It was a fun tourist experience but I won’t go back
Love this place!!
Bathrooms were not serviced. Service was poor. Ice cream was great but would not come back. Do not recommend. Was looking forward to it but extremely disappointed.
This location is terrible our server didn’t ask us if we needed anything until after 30 minutes of waiting my order was incorrect missing some food they did not sing happy birthday to my niece after I told the hosts and waiter I don’t recommend this location the service is terrible
OpenTable ダイナー319名によるSugar Factory - Century Cityの評価は3.6☆です。