Sugar Factory - Chicago River North
We were celebrating my daughters 14th birthday. We brought in our own cake and was charged a $25 dollar cutting fee and an additional $35 for them to bring it out with sparklers and a song. It was a good experiencejust a bit pricey. The milkshakes are good but the drinks and food are mediocre. Our waitress was nice the only issue we had was the wrong food being brought to us.
This is a fun place to visit ... once. The drinks and desserts are so unique and delicious. The food was good - not outstanding. The prices are crazy expensive. $8 for a cup of black coffee. The service was just okay. It’s a fun place to make a one-time visit.
Food was amazing nice host good vibes drinks was awesome
We will be retuning again. The staff and food were excellent!!!
I really felt like the birthday boy it was really cool
Wait staff was horrible, food was even worse and management was no where to be found
The host was amazing and so was the rest of the staff
The service was not great for the price of the food. Had to ask for silverware twice and our dessert order was not correct. The food was good and the desserts were very good. They run a loop of celebrities visiting different Sugar Factory locations on TVs in the restaurant. It gets annoying after a while
Lots to chose from with generous portions. Highly recommend milkshakes.
It was very much over hyped. The food was pretty good but overpriced. I would only come here for drinks.
Good location. Wasn’t too busy for a Sunday. Great staff and the drinks are great!
Wasnt very pleased. My daughter is highly Allergic to dairy. She had ordered a club sandwich with no cheese. When our food came out, my daughter started double checking her food before eating and noticed there was in fact cheese on the very top bread. We told our waitress and then she started to argue with us that it wasn't cheese she told the chief, she kept telling us it was mayo... im sorry but mayo isn't stringy and doesn't pull apart. I then told her again my daughter is highly allergic to dairy and she insured us it was good. Well after she walked away I doubled checked again and pulled the whole top part off... it was in fact swiss cheese. I was very upset and so thankful my daughter didnt eat it. We got ahold of our waitress again and showed her. all she said at that point was "ohh that is cheese, im sorry". she then took the plate and had a new one made. when she came back with the new Sandwich all she said was "i made the chief look stupid". i was very unsatisfied and after that we were just ready to leave. the service was not that great and it was all of our 1st time going, with 4 kids, 2 adults and $400 later im pretty positive that will be our last time as well.
This is a fun spot for celebrations and when you want to post photos of your crazy drinks and desserts on social media. The food was only average, though, and the goblets are mostly ice. For the price you pay, it's fun to do once, but I don't think I'll be returning. Make sure to get a reservation - if you walk-in, the wait can be up to several hours long for a table.
No birthday song as I requested and waiter was a lil rude
Girls night with niece. The concept is cool, and environment is fun!
But unfortunately how much money I paid for how bad the food was, and the service. Really not worth it.
We actually skipped out on dessert and an amazing dessert experience somewhere else because of how mediocre the experience was for us.
It was a nice atmosphere, and I can see why kids love it, but it is a one and done place for me. The service by April was the best part of the experience in my opinion. The food was just ok, but not special. The desserts are clever in presentation and tasted good, but nothing was so exceptional I feel that I have to go back to have again. Yes ...it's downtown Chicago with downtown Chicago prices, but when you compare what you get for what you pay, it is not a good value.
The actual restaurant is bomb! However my food was terrible! My waffles were cold and instead of replacing or comping the waffles they repeatedly tried to give me more waffles, the chicken fingers had no taste. Sugar Factory is extremely overrated
Our experience was amazing! We loved the restaurant. Awesome service and friendly servers thank you for making my sons 7th Birthday so memorable !
Went for my birthday and had a great time. The food is unique and delicious
Took my niece. We were the first people there. Salad was wilted. Her drink was awesome. But our fondue was cold. Took forever to pay and leave. Cost $80. For three things.
The smell of weed from one of your waiters with bleached hair tips and nose ring was enough to knock a person out. He didn’t serve my table but the computer was behind our booth and it reeked everytime he rang someone up. Which is a bit weird for my sons 4th bday celebration
The bathrooms had no paper towel of any description and was dirty with lots of blocked toilets which was really gross.
Disappointing and doesn’t add up to all the hype and celebrity backing.
Wouldn’t recommend it.