Sugar Factory - Minnesota
The service was great and the waitress they needed a cleaner mop to come out it stink really bad when we spilled some water
Very expensive and not very kid friendly. They don’t offer soda and even the non alcoholic drinks are very over priced for the small glass you get.
Even if I had appointments, they still made me wait 15 extra minutes.
Second time bringing my young daughter here. She loves the aesthetic. The food this time was really bad. Sliders had stale bread. Club sandwich felt like it had been pre made and stashed in a fridge for a long time.
Amazing food and drinks!
For my daughter's birthday, it was a great experience. The kids loved it!!
Our waiter was amazing and it was such a fun 1st experience. I highly recommend anyone to go! You can get the drink bowls as non-alcoholic, it was perfect for the kids to get to experience those cool drinks also.
Food very overpriced. Drinks really fun - kids love that. Malts also very fun. We made reservations a few days in advance for 7. We were packed like sardines at a table more suitable for 4-5. We couldn’t move our feet at all and barely our arms. Server was very nice.
No kids menu, no bathroom, poor service, should be advertised as more of an adult only venue. Seem to cater to a ‘party’ atmosphere only. Loud hip hop music. Thought we were taking the kids to a family friendly restaurant with fun desserts. Not so much.
Our server(Jacob) was very nice. It took awhile for our food to come though.
Service was awesome! Food was fun and tasty! There is an odd smell though that was hard to ignore throughout the restaurant.
We had gone one time before and both ordered fettuccine Alfredo w shrimp and asparagus. We decided to try again. This time for me it was awful. My mom got the penne marinara with chicken, which she said was spicy but good (mouth on fire spicy). I decided to get the Alfredo with shrimp again. It was gross. Cost is $25. When it came out, the sauce was pure liquid like a thin soup. It was separated. Like oil and butter was not properly cooked w the cream. I was nervous I’d get sick as no Alfredo sauce ever looked like that. Server took it back and came out w the same plate refusing to remake saying it would look like this - I explained we got it there before and it was good so why would it be like this. Again she said chef said recipe changed and this is it. I wasn’t comfortable eating it so was told to order a new item (again they REFUSED to remake). Got a grilled cheese and basil tomato soup. Soup was good. Grilled cheese was low quality and wouldn’t order ever again. Fries took longer and were good, but cam after I was half way done w the meal. No was done before I got my meal. With got I think the choclate overboard (brownie ice cream for two). It was massive but good - I’d have 3 to 4 people for it. As we are having dessert, the table next to us have Alfredo w chicken come out and guess what?sauce is perfect. So I complain to the server, who first acts like she doesn’t understand then says oh, well chef said. Asked if I wanted to talk to the chef and I say yes. He apparently is in a basement and can’t talk so the manager comes over - he says well if the chef said and I say you refused to remake saying it was correct yet the table n3xt to me has it right. You wouldn’t remake it-we are talking less than 30 minutes apart are you saying the recipe changed? He was like well there are two chefs. And offed to let me take it home. I said why would I want to have it cold later on. I wanted for my lunch. They covered the meal but doesn’t fix the issue.
Everything was great except the extra gratuity we caught on our bills and had to get that removed.
It was my daughter Sweet 16th birthday and it was an amazing, incredibly awesome experience! First time celebrating here and will do it again for sure. Highly recommended to everyone. Kudos to all staff, all amazing people and really makes this special occasion very memorable! My daughter Alex really enjoyed and we all had so much fun. I want to thank "Bree", our server tonight, I must say she is absolutely a gem, very nice and professional. Truly a great customer service right there. This surprise birthday dinner was a SUCCESS! Thank you Bree for making this day a moment to remember. Salute and I cannot thank you enough for making her feel so special. Thank you all and you guys ROCK! - Alona
It is a fun place, I'll give it that. The mirrors were very dirty, our table wobbled and I found a hair in my burger. Service was a bit slow and we were there at 11:00am so not a busy time. Got the sliders and they would have been amazing minus the long hair in them. Fun drinks and malts for the kids but the drink was a little over priced for no alcohol - $25?! I'd go back for my daughter to experience the fun malt but it wouldn't be a place I'd go after. Needs some major cleaning!
For a restaurant that charges upscale prices, the service was abominable. The server checked back after we had three people waiving their arms at a busser to get the extra plates we requested at ordering. We did it again to get a refill on a glass of water. Food was good. I've had as good a burger for $4 less. The bright spot was the candy store with a handicapped gentleman behind the counter who dealt patiently with two grandkids. Hooray for the candy store guy!
Great experience, good awesome as are the servers ! Well worth the money !
Food was cheap and quite frankly terrible. The fries taste like back alley McDonald’s fries with random herbs on them to look better, but they taste worse and weren’t even hot. All the fried food tasted the same. Pretty unimpressed with the service too. The drinks and desserts here are fun, so if you’re coming; I’d just stick with that.
The drinks are delicious and worth every penny. Really enjoyed the atmosphere, but the tables are a little too close.
Bree made my kids birthday so special, we were able to celebrate both my son and daughter today. Thank you 💕
They were out of a lot of items
Food was just okay. They didn’t acknowledge my daughter’s birthday. The service was terrible, our waitress seemed to avoid us. They only care about the larger tables or the ones that order the $99 sundae. If you have been to any other sugar factory, this location is a let down.
We went for our sons 5th birthday! Nice atmosphere and fun birthday dessert :) we shared the sample platter which included wings, onion rings, sliders and chicken tenders. A little something for everyone and a good price to boot!
The server was amazing
It was a smaller space than expected but the service was great and the food was perfectly prepared.
food and drinks were awesome.
service was average, nothing really exceptional being it was the sugar factory
All of the staff was very friendly and helpful! The food came out quickly and everything tasted great! The food was moderately priced and everything appeared to be appetizing. The only thing that could've used some work were some of the decorations and fixtures such as the furniture and mirrors which appeared to be a little outdated and worn. Other than that, eating here was a wonderful experience.
Made reservations online for a birthday party of 14 people. The host was really great and efficient with accommodating our large group. The place was super busy so it took a while for us to get our meals but it’s understandable. Food and drinks are a bit pricy but the atmosphere was fun. Highly recommend checking out this place for fun outings or birthdays. Do reserve ahead as the place gets busy in the weekends.
Overpriced. Sesame ginger chicken salad disgusting. Left skin on chicken and it was rubbery and inedible. Large foreign object found in salad too.
Not the most bang for your buck but food was good, service was friendly although slightly slow due to being busy dinner hour, we enjoyed ourselves and will come back
It was a good place to experience once. Food was good but very overpriced. Service was terrible. Barely checked back with us and added her own gratuity to our bill.
This place was horrendous. Service was non existent. Food was horrible. Do not eat here. It’s a very small dining room and you are shoulder to shoulder with people. Would never come back or recommend.
The food was fantastic. A great place to eat.
Good food, drinks and milkshakes! Fun for kids and teens!
Drinks a bit expensive.
Our server seemed very rushed, even though the restaurant was not very full. The manager noticed and was then very accommodating. The food was not worth the price. The drinks were okay, but again, not worth the price.
Good food, lousy service
Celebration of birthday’s—-it was such great fun for teenagers & adults to have a milkshake like that!!! And delicious burger & fries too:)
The staff really makes it amazing. It's low key, colorful and flavorful.
Food and drinks are absolutely Amazing here. The restaurant is pretty small compared to the larger location in my state where I live. But overall, not too bad on a weekday around 1pm, it wasn't too crowded and didn't have to wait but I had made prior reservations.
The food was not very good and expensive. They forgot my daughters food and did not bring it until everyone was already done eating. Server did not seem to care. Desserts were fun and good.
OpenTable ダイナー591名によるSugar Factory - Minnesotaの評価は4☆です。