TGI FRIDAYS - Herndon
They completely disregarded our reservation and told us that we would have to wait behind all of the walk-in customers. When I asked the point of making the reservation, the individual had no answer, wrote my name on the walk-in list and told me that “all these people came in first”. Once I knew that he had no concept of previously making a reservation to avoid that, my date and I just ended up leaving. The kids were very young that were working there and seemed like they were flustered. This is no doh t the fault of restaurant management which is obviously extremely poor. I would not in any way recommend that restaurant.
Will I recommend-Maybe. Service was very slow. Took over 30 min to get our order. Asked for a 2nd drink which also took over half hour so we canceled and asked for the check. Staff was courteous but seemed busy and overwhelmed
There were 20 of us and we only had 1 Server. It took forever and our food was cold. Don’t recommend for a large group
Service was great despite restaurant being busy. NY strips were tasty.
When we got there it was busy (big parties) who had made previous reservations. The hostess kept disappearing. When she finally got around to other customers and us she said they didnt have our reservation, which we had done with open table. The table was not cleaned, asked our waiter if it could be cleaned and he said he would take care of it. He didn’t so I asked another waiter to please clean the table. Won’t be going there again.
Very good service, but the food was sub-par. Fish and chips were fried to the point of being burned. Noticeably little fish under the breading. Not expecting British quality, but did expect something better than what we received.
Horrible, just horrible. While I made a reservation, the person greeting us had no record. There were 3 other tables in the restaurant and the service was beyond poor. The Whiskey Chicken was over cooked and dry. 6 people, 2.5 hours later...wow, just wow.
The bruschetta chicken pasta used to be served with angel hair but they changed to fettuccine. Not a good swap in my opinion. But they left off the balsamic glaze and the chicken was fatty. I didn’t even eat half of my lunch portion. Very disappointed in this visit.
Being the first and basically only customers in the restaurant, the service was substandard. We had to continually ask for refills, the food took forever (24 minutes for an appetizer) to come out.
Overall, the food was great. The group I was with would have liked to have seen at least accommodating service.
Good happy hour deals. Lots of microbrews to choose from. Tasty food options. Great wait staff.
Our server made the birthday celebration perfect!!!
Had 11 am reservation made weeks in advance for 12 people. Hostess had no idea, table wasn't set up. Put us in the walkway.
SERVICE WAS SLOW BUT THE MEALS WE'RE GOOD. THE RIB SPECIAL IS A GREAT VALUE.
Had no issues getting a table for ten. The service was great and staff was accommodating to various weird food allergies which was nice. I do like the Worldgate location as it isn't too crowded and the theater next to it is fantastic. A good meal before or after a movie keeps the the whole party atmosphere going.
Our reservation was right on the requested time. Waitress excellent with personality and service
Food was good, service was very good. The broccoli was over cooked for my taste, I like it crispy.
If you're a fan of the Jack Daniels ribs then by all means that is reason enough to go. Ours were great and always are very consistent. Service was good so no complaints
Good Food and was glad they were open. Service was Quick and drinks were yummy