The Keg Steakhouse + Bar - Fallsview - Embassy Suites Hotel
Reserved quite some time ago for my birthday, upon arrival they did not have my reservation but I had confirmed it prior to arrival so that makes no sense. Had to wait an hour for a table due to an error on that end. Was very annoying and inexcusable seeing I had confirmed it through open table.
The food is good but a bit expensive for what you get. Our waiter, Manuel was great, very friendly and informative. I was disappointed that I made a 6 pm reservation and requested a window seat and got neither. We had to wait 30 minutes for the table and were not seated at a window. That is one of the reasons I went to the Keg
Overall had a great experience. Food was delicious and wait staff was very attentive. I made a reservation and still had to wait about 30 minutes to be seated. That’s the only reason it wasn’t a full 5/5.
We waited 45 min for our table... even after making a reservation. We asked for a Fallsview table and were instead put way at the back of the restaurant. 3 of the 4 steaks were over cooked and the mashed potatoes were cold and had a crust on top meaning they had been sitting out and were not fresh. My asparagus was undercooked and cold. Our server never came back to ask if we wanted another round of drinks, instead we sat there with empty drinks and empty water glasses waiting for someone to come over to us. Our bill was over $400 and for the service and quality we got, we would have been better off to go to Applebee’s. We will not be going back!
At arrival, with a reservation, was asked to wait 10 minutes, no big deal or inconvenience. However, after watching others, of the same party size, arrive and be seated, including those in the next reservation window, and having 20 minutes pass it became a big deal. Upon approaching the station to inquire, we learned they “lost” our reservation and then lost track of us waiting. What type of establishment does that!
My sister’s wallet was stolen and credit card used while dining and we are confident it was an inside job. The restaurant did nothing and offered a gift card to come again.
Although my Filet mignon was great $54 entree, it was upcharge for salad ( which looked like half head small lettuce on plate).
My dates prime rib came out very undercooked.
Overall, service was terrible, almost an hour to get salad. Plus another 25 for dinner. Manager did remove cocktails from bill. 16.50 for old fashioned.
My go-to steak restaurant every time I'm in Niagara. Love the view as well as the great food and service. My steak is always done exactly as ordered. There is also a great selection of wines to choose from and the waiters are knowledgeable in recommending something for everyone's taste.
Good food and service, but it was the view of Niagara Falls which made our decision. Otherwise a good predictable no surprises Keg experience like any other location.
Beautiful restaurant and great service ! The food is amazing and if you’re lucky you can get a window seat to view Niagara Falls out the window ! Highly recommend
Had an reservation for 7pm. Received a buzzer that never went off. At 8pm we went to the front counter. They said just go up. No apologies. Upstairs the hostess were rude. Telling us to step aside, I heard them saying it’s everyone’s birthday. It was my birthday. They are rude and most are under 18.
Our server was amazing. He made drink suggestions to pair perfectly with our meals. Food was absolutely delicious. We were sat near the Fallsview windows and therefore got to watch the fireworks display while we ate and it was magical. They even brought us out a free delicious dessert because we were there for our 11th anniversary. A wonderful time.
Excellent service from our waiter.
The restaurant was short staffed that evening. Which really is not the customers concern. We had booked our table of 8 over 24 hours ahead. There was some big events on that weekend in the falls so that is the restaurants obligation is to anticipate that. We waited over 15 minutes for a server. We finally had to track someone down that looked like they were an employee that might be more managerial level. We waived our hand to get their attention. First words out of her mouth were "You better not be snapping your fingers at me" We were NOT, we were waving for her attention, and we clarified that. We told her we don't have a server. We then got a server (who was great) but we did wait 40 minutes for our first set of beverages. Our appetizers actually came ahead of our beverages. When the appetizers arrived and we asked for our drinks, we were again reminded they were short staffed (Which again, is not our fault). Found the restaurant busy and unorganized. Not worth the price we paid for our meal and seemed to be lots of excuses rather than results. Again, as a customer, it is not my concern that your are not prepared.
This place is horrible. Dated. Low quality and overpriced. View is so so at best. Complained to waitress about chewy, tough and flavorless prime rib. She said sorry, we get that a lot......nice. Mgr took it off the bill. Points for that. Everything else was Ponderosa quality. Stay away
Overbooked and had to wait half hour for our reserved table to be sat in a side cheap room. Waited a half hour for another table.
It took quite a bit, more than half an hour to get our food. But after the long wait it’s was very good
You need a reservation. The wait for non reserved people looked quite long. However we just waited a moment for the hostess to return and bring us to our table. We had a pretty good view of the falls. The service, food and atmosphere were all excellent
I was able to book a last-minute reservation for three at 10 o’clock our waitress was absolutely amazing providing outstanding service to me and my guests. The food was absolutely delicious as well as the drinks! Always one of my favourite places to come whenever I’m in the Niagara area. Will definitely be back!
Excellent view. Good service. Extermely crowded and not really a good steak.
Our table was very small and we were placed by very loud children. Other than that, the food was excellent and the server was great.
Such an amazing dinner with a great view of the falls i had the filet minon and my hubby had the ahi tuna both were perfect! The service was amazing our waiter was Jason and he was so helpful and on top of everything!
Very noisy with patchy service and expensive although the view of Niagara Falls was amazing.
Our experience upon arrival was not great because they advised us there would be a 30 minute wait even with a reservation( however we were seated at a window table after being told a window would be a wait if an hour. Once seated Cory our waiter was excellent. The food was also very good.
Food came out a bit cold. The waiter was really nice though.
We ordered the Keg Classic Terri Sirloin meal, which is what we have all the time at the Keg. At the London Keg we always sub the French Onion Soup for the salad at a nominal fee but were told that we could not do that. Also we asked for our steak to be med-well and it was charred black on the outside and there was no pink on the inside as we usually have it. Also the vegetables were cold and there was NO terri. flavouring to either the steak or the mushrooms. We definitely will not be back to this Keg again.
Thanks for great steak and lobster. We will be back soon.
Typical Keg food and service. Very loud ambiance though. Extremely over-priced menu.
Everything was amazing
Amazing experience at the keg to celebrate my 5 year anniversary. The view was spectacular I couldn’t have asked for a better dinner. Followed by this dinner I actually got engaged!! Definitely an unforgettable experience. Thank you all so much!!
There was not a problem getting reservations on short notice as we were there off season. There must be a lot of walk-ins because the place was fairly crowded but we were seated immediately since we did reserve on line about an hour earlier . Our waitress was great. Explained everything well and was very attentive, checking frequently to see of we needed anything. She even gave us a large complimentary dessert when I mentioned it was our 47th anniversary. If you are seated by the windows, the view of the falls is amazing! The noise level was higher than I would have preferred and the tables are placed close together. The service and the food were excellent.
I waited 45 minutes so I could not see fireworks from my room.
Trip to the falls.
The main issue is that you can't see the falls except if you are on the windows seats, so we are disapointed of our experience there.
We were on our honeymoon and I must say it was the an amazing experience to dine in your restaurant. Thank you so much.
Our meal was quite good and the view was amazing. Our waitress was very good. Thought the prices might be a bit high but I guess this is Niagara Falls.
It was a great experience! As usual the Keg came through!
Service was excellent. The view next to the window, of Horse Shoe Falls, was spectacular. King crab legs and lobster was very good. Be aware that the steak and lobster is a sirloin, not filet. Forgot the name, but the huge piece of ice cream pie with cookie crust was amazing too.
Excellente nourriture et ambiance fantastique. Lw service est très bon.