The Rooftop at The Light Brigade Hotel
Experience was not very good as we booked a table on the rooftop but some tables are directly in the sun with zero percent shade. We had to drink our drinks as quickly as possible and left after five mins. Customers should be notified in advance of this or be offered an option to book a table with cover when booking, if all tables aren’t provided with some sort of cover.
Thank you for your valued feedback re shaded areas. It helps us to continue improve and we will be sure to discuss with our management team.
Fabulous small bar ..ideal for meeting a friend for an after work sundowner...pizzas are good ...best to book !
Thank you for choosing the Brigade Rooftop Jill! We hope to see you again soon!
Some of the staff were lovely but the more senior staff were incredibly rude and unhelpful speaking to all of our group in an incredibly condescending tone of voice.
Further to that, my friend and I both ordered a rare steak. We were given well done steak. We kindly asked for this to be redone and the waiter sorted this quickly however the second steak we were given was also well done. Not even medium, it was well done.
I appreciate the mistake the first time but how can the mistake be made a second time? We ate it so as not to waste more food but I was not impressed with this and the service over all which is a shame as it is a lovely venue which I had been looking forward to going to for a long time.
Hi Leona. We are upset to read about your experience. It is important to us to to deliver you a wonderful experience and it disappoints us that we have let you down. We will be sure to address with our management team and revisit our customer service training.
First of all there was an error with our booking and the staff did not try to accommodate us and got our backs up straight away as they did not deal with myself and my friends in the best way. I understand there was an error with the booking but there was no middle ground or they weren’t that bothered about helping us out. We then ordered food and the steak was over cooked and after waiting nearly an hour for some food, the gnocchi was burnt. The staff did assist and refunded this meal but it’s not what you want when you go out for a meal with friends.
We are so disappointed to read about your experience Nicola and that we have let you down. We will be sure to discuss with our management team and revisit our customer service training to ensure that this doesn't happen again.
Nice spot, lack of music is noticeable.
Thank you for your valued feedback. Unfortunately our license doesn't allow for music on the rooftop.
Lack of music gave bit of a weird vibe. But good service
Hi Max. Thanks for your valued feedback. Unfortunately, our license doesn't allow for music to be played on the Brigade Rooftop.
Great ambience on sunset. Beautiful fresh salads. When it got a little cold they turned on portable heaters
Thanks Rebecca for your great feedback regarding your visit to the Brigade Rooptop!
I'm always opting for well ventilated venues during Covid and the rooftop was perfect. The staff were friendly and Covid Safe aware. Overall a good choice
We are so pleased to read that you enjoyed your visit to Brigade Rooftop!
always great on the rooftop! food was delicious!
We are so happy to hear that you love the Brigade Rooftop! Thanks from all of the team for your great feedback.
For a group of 12 people to be eating dinner around a very small coffee table which would have only just accommodated 4 people, it was quite an intimate affair and included a lot of lap eating = awkward. The view from the rooftop is/was spectacular but not viewable from where we sat on low chairs. The different seating options were insane actually - we had a combination of super tall bar stools, low couches, very low metal chairs, medium height stools. It was all very mad hatter Alice in Wonderland. Overall it was an enjoyable night but next time I'd prefer a dinner table with normal chairs and out of the way of big noisy groups. The chicken snitty was excellent. The happy hour drinks were great value but having to go down to the ground floor each time was a bit much for many in our elderly group.
Thank you for your valued feedback which we will be sure to discuss with our management team. It helps us to continually improve.
We were looking forward to an evening out at the pub yet when we arrived were told our table had been given up. Which left us without a booking for the evening.
We are very sorry that this was your experience and apologise profusely.
I loved the look and service of this bar, but no music was played which made it very awkward.
I highly suggest that some background music should be played.
It was awkward hearing other groups conversations
Hi Alyssa. Thanks for your valued feedback. We wish that we could be unfortunately our license prohibits playing music at the rooftop.
Really enjoyed the rooftop, good value and a very nice venue
We are so pleased that you enjoyed your time at Brigade Rooftop Jen!
Such an amazing view and ambience up there. Food was so delicious too!
We are so happy to read that you enjoyed the view and experience at Brigade Rooftop!
The rooftop at The Light Brigade hotel is spectacular.
Thank you for your wonderful feedback! We will be sure to pass a well done onto our team who we are very proud of.
Meal was excellent and the service was wonderful to
We are so pleased to read that you enjoyed your meal and service at the Light Brigade Sharon!
The rooftop was a wonderful location to celebrate, with lovely views, great food and wonderful service! Will be returning!
We are so pleased to hear that you enjoyed your visit to Brigade Rooftop Hannah!
Great venue for a sunny evening, 1.5 hrs is too short to enjoy yourselves properly
Thank you for your great feedback Bill. We hope that Covid restrictions ease soon so that you can enjoy more time at the Brigade Rooftop.
Reservation was not fulfilled. We were turned away as there is a “flaw” in the system that overbooks the space...so the booking system is pointless. I could book a table for 2 weeks time and show up for this to happen again. Hope you resolve this
Great rooftop area and good value for money food.
Thank you for your great feedback Jeremy! We appreciate it.
I know that you’re probably not allowed music on the roof top but it would make a nice addition if you were allowed to have it.
I also love that you’re open on Monday’s!!! So thank you
Hi Karina. Yes, unfortunately music is not permissable on the rooftop. We hope to see you again sometime soon!
There was No background music Playing which made it feel ever more empty and not as great ambience.
Hi Leah. Thank you for your feedback. Our liquor license has strict rules regarding noise levels on the rooftop which we must adhere to.
Booked online & received confirmation but when arrived was told no availability.
We are sorry to hear that this has occurred and will thoroughly investigate.
No wifi for customers
Waitress was cold and rude on the rooftop
everything else was good
Thank you for your valued feedback which we will discuss with our management team.
A great spot, meals were great value as we went on a Tuesday and there was a 2 for 1 offer- I had the chicken salad and it was great!
Thank you for your wonderful review of the The Light Brigade Hotel Paula! We hope to see you again soon!
Absolutely no service
Thank you for your valued feedback which we would like to learn more about.
Always a great feed and nice to be back, safely social distanced so I didn’t feel uncomfortable.
Thank you for such great feedback Leanne! We hope to see you again soon at the Light Brigade Hotel.
Terrible service, booked rooftop which was then closed which is understandable due to weather, however bar manager was extremely rude and even when the rooftop opened told us we would be the last to go up there even tho we had a booking. Nothing like the experiences I’ve had before here
Thank you for your valued feedback which we will discuss with our management team to ensure that it does not happen again.
What a spot! Stunning rooftop to enjoy beers in the sunshine. The staff were incredible and the food was delicious. Couldn’t fault our visit. Highly recommend!
That is so wonderful to hear! Thank you Anna. I'll be sure to pass a well done onto our team.
The restaurant did not have my reservation. It was lucky that they had availability when I got there.
Thank you for your understanding Sarah. We hope that you enjoyed your visit!
I requested to book a table on the rooftop about 10 days before my reservation with a large group and was told that I had no choice when I arrived but to be seated in the downstairs Bistro. This was disappointing considering the significant advance of the booking. I then went up to the rooftop a few hours later only to see a few small groups and be told we could stay for half an hour as there was another reservation arriving. All in all, frustrating and we would have gone elsewhere on a sunny day.
We are sorry that this has occurred Maddi. We are doing our very best to adhere to changing government regulations during Covid.
Great value, great food and cosy atmosphere on a Wednesday night
We are so happy to hear that you enjoyed your meals at The Light Brigade Hotel!
Would definitely recommend - rated lower on food only because my burger wasn't done very well (thats what you get when you order the dinner special, they'd be churning them out!) Other people's food was very good though. Good vibe, nice staff, good sporting pub!
Thank you for your valued feedback regarding the Light Brigade Hotel. We hope to see you again soon!
Great food and great views on the rooftop :) really friendly service
Thank you Monika! We appreciate your great feedback regarding the Light Brigade Hotel.
Excellent night. Friendly professional service. Highly recommend
Thank you for your recommendation of the Light Brigade Hotel! We appreciate it!
The venue and the service was great. The burgers were just average and we were glad that they were on special that night- otherwise would have been disappointed with the price. Overall, reasonable pub grub in a nice venue.
Thank you for your valued feedback. We appreciate it as it helps us to continually improve.
Great service around Safety for social distancing
Thank you for your five star review and great feedback of the Light Brigade Hotel!
After receiving confirmation of booking I clicked on Menu which showed 4 or 5 entrees and main courses + a Pizza Menu. When we arrived there was only a Pizza menu. Disappointing! Service was not great, had to ask a few times.
We apologise that this was your experience.
Great food, love the pizzas and focaccia! Great wine selection of any variety. Friendly and very welcoming waiters and manager. Will definitely becoming back
We are so happy to hear that you loved our pizza and focaccia Joel! Thanks for your great feedback.
Excellent staff were lovely friendly food awesome. Wish the kitchen stayed open longer though
Great venue. Brilliant service
Thank you for your great feedback regarding your visit to the Light Brigade Camila! We appreciate it and look forward to seeing you again.
OpenTable ダイナー54名によるThe Rooftop at The Light Brigade Hotelの評価は4.1☆です。