The Lobby Lounge & The Reading Room
Lovely location in the courtyard, the food was very tasty, and they had vegan options. The staff was discrete and attentive.
Great spot… plenty of space around each table and a lovely atmosphere.
Cold reception when we arrived and poor table service. When I raised this with management when leaving, they were totally indifferent. Not worth the price !
Amazing dining experience. Wonderful service, great food.
We had such a lovely lunch! And our waiter Michael was really helpful and funny
Premium service, premium food, really hard to think of anything that wasn't perfect. Highly recommend
Great ambience, delicious food and excellent service.
Best outdoor dining experience in Dublin. Top class.
The seating in the courtyard was amazing. The service was well timed and we were not rushed. The food was of superior quality and the mocktails were superb. A fantastic afternoon x
Lovely spot for outdoor dining, food was nice only marked down for limited menu and lack of choice especially starters. Staff really nice too. Would definitely recommend.
Great location on
rainy Dublin day. Staff were fantastic, breakfast was gorgeous albeit very small portion (eggs benedict).
Looking forward to our next visit.
The garden is lovely, but it took an hour and a few requests for our food order to be taken and the food was decidedly bland when it eventually arrived.
It’s always a disappointment when you can make better food at home yourself, but one highlight was the lovely, efficient young French waiter we had towards the end of service. It’s still lovely to get out for a family meal again, but there’s only so long diners will make allowances for poor service and sub par food.
Rooting for them to do better!
Had a lovely lunch with some friends to celebrate one of their birthdays. Staff were lovely and the food was very nice. I have given only 4 stars as I asked for a piece of cake with a candle in to be brought out to the birthday girl and confirmed this with the maitre d’ on arrival. This unfortunately was not done, which was very disappointing. The food was very nice but it was a bit over priced for what you got. I would still recommend it to others as the atmosphere was fabulous and I will come back again myself.
Ambiance excellent. Service very good. Let down by food. The starter portion of Parmesan Churros was poor - less than we got previously. The battered fish was very soggy. Would expect better considering the high-end pricing.
Great atmosphere! Safe outdoor dining during COVID restrictions. Perfect timing with the weather.
Overall we had a very pleasant evening rhe the lobby lounge dining outdoors. We had superb service from the get go when we were brought to our table and then throughout service. The outdoor area is lovely and the atmosphere was so relaxed. The only thing I would change is more heaters as its gets cooler in the evening. Overall top marks for thr team and we will be back.
Needed a sudden wind down after extremely stressful day of events beyond our control - I.e another day in everyone’s life right now - & the Intercontinental’s outdoor choice was beautifully presented, like being on holidays for 2 hours. The cod, cold meat & cheese plate & truffle chips were simply the salve and salvation of the day. 2 glasses of rose, 2 people, 2 hours r & r. Worth €50 a head incl tip.
Everything is always great, the steak was slightly over but the flavour great.
Love it out in the garden
Afternoon tea for 2 adults and 2 children to celebrate Fathers Day - sublime experience. Staff service was excellent. Food was delicious. The hotel have put plenty of safety guidelines in place.
If you’re looking for a stylish and quiet place, with excellent service, head over to the Intercontinental! You won’t be disappointed
When we initially arrived the person greeting us was great as was the front of house staff.Outdoor seating area was beautiful; unfortunately the service was poor we had requested bread with the soup which never arrived and then it was difficult to get anyone’s attention to pay for the meal. Appreciate it must be difficult to co ordinate with reopening but wish the experience was better. I would come back to see if the service was any different but unfortunately as a first time visitor here I definitely expected more
Food was good. But I ordered a side dish that never came. Service was good at first then very poor once food arrived. Waited ages for desert menu. Told duty manager who apologised and explained they were using a satellite kitchen therefore service was affected. Asked for a drink on the house, not granted.
Firstly, the table was not set correctly, cutlery was dirty. One of our party ordered a salad without meat to start (she explained, she was a vegetarian) but it arrived with bacon. Another ordered a steak, medium to well-done but when it arrived it was rare, when the mistake was pointed out and she got her steak correctly cooked she had it finished by the time her side orders arrived. We ordered a second bottle of wine, but we had our meal finished and our coffee arrived at the same time as the wine.
Staff had no clue what they were doing except for the girl with the red hair and eyeliner – she was extremely professional and courteous and did not charge us for the steak.
Overall a very disappointing experience as it was a special occasion and one member of the party had travelled up from Tipperary especially for the occasion
Really great service, went with 2 children and it was very enjoyable. The food was excellent also.
fabulous food and service. will definitely return to eat there again.
Hotel looked beautiful, with amazing Christmas decor. Went for Afternoon Tea. The setting and food were very nice. However, the experience was let down by the service. It was very hard to get the attention of serving staff once the initial order had been taken (e.g. for drinks, water, tea/coffee). No milk brought to the table - eventually had to walk around looking for someone to get some. Had to ask a few times for the same thing, as first requests weren't actioned (took 20 mins to get a glass of water). Setting is beautiful, so hopefully this was just an off-day ... :-(
Very disappointing experience going for Afternoon tea at the lobby lounge. The staff were very kind, but all over the place. We were moved table twice. Three different people asked us the same questions about drinks and offering to go through the menu. When the afternoon tea was brought out, one person told us that there was a second tray to come so we waited a few minutes before enquiring about the other one. Another member of staff came over and told us that there were no other elements, just what we had.
It was presented beautifully, and the sandwiches & scones were lovely. However, the butter for the scones (piped into little rosettes) was rancid. We mentioned this to a staff member, who brought us out one from the fridge. It must have been from the same batch as it was also sour.
The desserts were not good. They were presented well, but were congealed and stodgy. The flavours didn’t match the description. I’m a big fan of Afternoon tea and have never had such a poor experience. It was meant to be a Christmas treat and we left feeling very deflated. We paid €90 for the experience which was embarrassing & we gave our feedback to the m’aitre d as we left.
On arrival we were placed in the overflow bar- We requested a table in the main lobby area but know available although we had booked several weeks in advance - Only people in bar area eating - In truth i could have done this at home
Mix up on main courses and when our meals finally arrived they were cold
Saving grace was the bar staff were excellent
Excellent service lovely warm greeting and we had a wonderful afternoon with excellent food and atmosphere .no sense of being rushed The silver cutlery ; linen napkins and beautiful tableware create a lovely sense of occasion.
Top class Afternoon Tea in the lobby lounge of the beautiful Intercontinental Hotel. We had a lovely festive experience in the capable hands of Nicky and his team. Christmas decorations are amazing!
Nothing like other intercontinental restaurants around the world. Best thing about it was the pianist:) No attention to my husband's birthday. The service was slow and inattentive. We had to struggle for finding them all the time. The food wasn't good - dry steak, came with old potato and I spitted it out. When reported nothing was done and nobody came to talk to us. Expensive restaurant so we expect some normal food quality. Ordered double expresso's in the end of the meal and got a small drop of coffee in a big cup. Lower your expectations. I have a reservation to Seasons restaurant in the same hotel but I will cancel it now Hotel staff and doorman was lovely. Comfortable parking. Lovely Christmas décor.
Was expecting a lot more from a 5 Star establishment. Quality levels are not up to par with European standards. We were given a sad table by the entrance with no view (even though the restaurant was basically empty) and right on the air conditioning flow. The menu is quite sad as well, featuring burgers and fries as if it were a run of the mill McDonalds. Very underwhelming overall.
Always enjoy the food, service, ambience and wine choices. Would highly recommend for a relaxing afternoon or evening with family or friends.
An oasis of peace and luxury. I'm usually guest of the Intercontinental hotel during my work travels and the Reading Room is really a place where I restore from the efforts of the job to have a light mean, to read, to study, to think. I appreciate the fact there are tableware of tables, the porcelains and the silver cutlery are magnificent. I love to have the high tea here. Everything is excellent, but I praise the champagne rose at the perfect temperature, the Lapsang Souchong tea is one of the best I tasted, the scones with the raspberry jam - once more - among the best I experienced.
A lovely evening ,,great food, service, it needs candles and flowers, especially candles when the evening comes for ambiance.
Perfect place for lunch, especially for the older generation
Yes lovely afternoon tea and the service from all the staff was top quality. They couldn't do enough for us. The ambience wasn't really there. I don't know was it because it wasn't that busy in the room we were in or the lay out. But we can't complain because the food and staff were amazing. Thanks for having us.
I was very disappointed. The server did not tell me I could order from a menu. She just pointed to the buffet when I enquired. I had to ask several times for coffee which was cold and very weak. Nobody asked was everything ok and it took a long time to get the bill. I was on my way out the door having paid the bill when another server ran after me asking very loudly me to pay.
Nothing special. Crowded, kids running around.
The service in the Reading Room this evening was very poor. We had to walk into the lounge several times to look for a waiter or waitress to order drinks and food.
I was told there would be a set menu available when I enquired with the hotel before I made the reservation, but we were not offered one on arrival. I asked to speak to someone in charge (very discreetly) and they eventually offered us the set Festive menu, but in a way that made us feel like we were a major inconvenience. To me, this is totally unacceptable.
Finally, having spent more than €400 on dinner, we asked if they would validate our parking ticket and were told no. It’s not the money, more so the principle of it and on the back of a poor customer experience it was the final straw.
Beautiful decor, beautiful ambience, so much potential but completely let down by staff and management.
Very enjoyable, lovely atmosphere, I have gone for afternoon tea every year for the past 20 years, it would be up there with the best, the only thing I would say is the pastries were quite sweet
OpenTable ダイナー46名によるThe Lobby Lounge & The Reading Roomの評価は4.3☆です。