The Melting Pot - Schaumburg
Food was amazing, we had a geat time. Our server Nate was awesome as well. Will definitely be asking for him next time we come in!
The staff were very friendly. The food was good. I wish there was more ability to get gluten free options that are also vegetarian without just removing bread. The dessert was delicious. We did not get an entree, just salads and a cheese app and we were full!
Great variety of cheese and dessert options. It's an interactive dining experience so it's fun do with kids. I recommend the vegetable broth too if you choose to do the main meal. It really adds a lot of flavor to your meat and veggies. We didn't love the side dipping sauces. That would be my sole request for update. Otherwise, we will be back for sure!
It was a really good experience, our waiter was very patient with us and all the quesitons we had. It was a lot of food. The cheese was exellent. The chocolate was fabulous.
The 4 course is a great choice. Especially pleased with the beef selection and sauces. Really enjoyed the Cajun and Thai beef. We look forward to the next time.
Really enjoyed our first time visiting the Melting Pot. Our waiter Fonte was excellent and really helped us with ordering and understating everything.
Everyone that worked there were incredibly helpful and polite. The food was incredible as were the fondues.
Our server (Matthew) was excellent! He carefully explained the menu to us and made us feel like we were the only people in the restaurant. The food was delicious as well. We will definitely be dining here again in the future!
We always have a great experience at the Melting Pot. Friendly and warm staff and a fun meal.
Our waitress really made our experience wonderful!
A great place to celebrate your special dinner with a fondue meal.
It was my first try on fondue and I am not disappointed at all. I will come back to try more.
Even with a GREAT experience, I have a few points the restaurant may consider to elevate the customer experience (especially the first-timers like me):
01. Improve the menu card so the desserts can be seen in the first place. (Good to account for)
02. The servers should be able to explain 'what to expect' in every course coming.
03. The server should be able to explain the different cooking options. [I was lucky that my guess worked well.]
04. Kids meal... Can we have a couple of easy options?
food was great. Desert was amazing, drinks were fantastic.
Food was super underwhelming. Was craving fondue and wish there was an acceptable place to go around here besides this place. It’s basically $50 a person without drinks and left much to be desired. The cheese fondue was the best part and that’s not saying much... served with some veggies but mostly cold bordering on stale bread. The chocolate fondue at the end was literally like Hershey’s sauce dumped in a pot. The ambiance needs upgrades, smelled kinda like cleaning solution when walking in. Also our waitress was nice, but super slow.
Husband and I enjoyed ourselves at dinner. Good was good, service was great. Everything was just fantastic.
Amazing place. Great food. Great staff. Recommend to all. Even the management staff was welcoming
Cheese is gooey, I would prefer to have the meat cooked on the flat top grill next time instead of broth. But broth was still good itself.
It was our first time to Melting Pot. Our server Carlo was very polite and explained the menu wonderfully. He learned it was my birthday, and he brought me a little birthday surprise when it came to the dessert course. Overall, we had a great time!
It’s fondue. What more do you have to say. Love the new menu, makes it really easy to get what you want. The new boats are really nice. Just overall fun night.
Very unique experience, just be ready for a decently sized bill as well.
I would prefer to not be rushed to place my order because there is only one cook working.
Our server was fantastic, the food is always great. Love the experience, we were celebrating a 60th birthday!
There was one customer who was rather loud, but she was not sitting across from us. haha
Celebrated my daughters 17th birthday tonight. The Melting Pot exceeded my expectations. The atmosphere when you walked was warm and inviting and decorated beautifully for the holidays. The staff was very friendly and accommodating. And the food was pretty darn good as well !! Two thumbs up and definitely will be going back!
Our favorite spot! We’ve come here three times in a now for an anniversary dinner and this place never disappoints
Honestly, a great place to go for a date or even with family. It's definitely something different and certainly fills you up. With a course meal, you'll be leaving satisfied and maybe a little sad that you didn't have enough room for one more bite.
Fun experience. Expect to spend some time and enjoy the experience. We were there about 2 1/2 hours with our two children (ages 7 & 9) and the time went by quickly. Children asked to go back. Server was very friendly. Food was very good.
Food was ok. Good service.
Outstanding as always!! One of my favorite restaurants!! Quality food and amazing service!!
It took a family of four over two hours to eat dinner.
Food - The cheese fondue was good. Our salads were very bitter and not fresh tasting. We did the Schaumburg special, which came with a selection of steak, pork, shrimp, ect. All was pretty good. We saw our waiter maybe 3 times during the whole experience. Had other people bringing drinks, clearing plates, bringing our food, ect. I am not a huge fan of that. I want to see my waiter and for them to bring me my food and drinks. You can also tell who the manager is and that he's very stressed out. Attitude in the staff reflects his leadership. You can see it and we won't be back, sadly.
Our service was outstanding. Everything was timed perfectly. We were there for about two and a half hours. This was a good amount of time to sit and enjoy our four course dinner. There have been a lot of complaints here about how a meal took too long, but it's fondue, it's supposed to be slower paced and relaxed.
Our complaint was the quality of the meat was not that good. We found the chicken and steak to be poor quality.
Our server Timothy was delightful and treated us like royalty. He checked on us several times through out our meal. We were very pleased. If you go give yourself enough time to sit, relax and enjoy your meal. This is not designed to be fast paced.
It was our 4th year in a row celebrating our anniversary at the melting pot! Great tradition, great food!
Food was great as always, service was okay but it was a busy time
Very slow service
The staff made this birthday me orable
Server was very good but could have explained more on options on ordering. We ordered a couple of a la carte dinners but would have been much better off one four course and splitting it.
We love his suggestion about remembering how long to cook the food...if is walks 2 minutes, everything else 1-1/2 minutes
My daughter who’s 5 loves it there! We do the cheese fondue while she has her chocolate fondue. Melting Pot has been accommodating with the double burners so that we can have our cheese and chocolate simultaneously.
We’ve been patrons for quite some time so we have our nights where the server is excellent and other nights where they’re just ok as far as their demeanor, ability to answer questions and their overall service which is a big part of our experience.
In all, took us over 3 hours to sit, eat, and pay. That’s absurd for a 7:15pm reservation when the restaurant wasn’t even that busy.
Excellent food and service as always