The Palm Orlando
Family vacation. Meals was terrible
Average food. Great service. Better options at Portofino (Mama Della's or Bice) or City Walk (Cowfish or Big Fire). Landry's definitely has lowered the quality of The Palm.
The food was underwhelming for the price we paid for the meal. My filet was totally bland. The hash browns were burned and the green beans were spicy. It was not worth the money that we spent at all. You can skip this restaurant if you're visiting Universal. There are lots of good restaurants at Citywalk that had better food than The Palm.
loved it! Will definitely eat there again if we are ever at Hard Rock!
Great food great ambience
Lovely restaurant with a relaxing experience
Julian was an amazing server! Food was outstanding! Great food, service and experience!
Fantastic meal. I will come to universal often and will definitely be coming to the Palm again
Paul and the entire crew weeee outstanding!
Incredible experience! Recommend if you want a good steak and special night!
An amazing anniversary evening! 12 ounce filet was cooked to perfection, the lobster bisque was out of this world, delicious cocktails and the service from our waiter Michael was impeccable. We brought our own champagne to celebrate (corkage fee applies) but were given a complimentary toast which was a very nice touch! We will be back again and again. Thank you!
Used to love The Palm. Since taken over by Landry’s it’s gone downhill….smaller portions, lesser quality.
Poor value for portions
1 cup of child pasta $24
Unfortunately our experience was not worth the price. I’m the lucky one in the group, my food was good. But as for the others in my group, their steaks were over cooked. When our waiter asked, my friend told him it was way over done. He agreed and proceeded to wander to another table. Usually a waiter will ask how it can be fixed… he did not. So then the manager comes over and asks, how is it? My husband told him it tasted great but is definitely over cooked. The manager said as long as your happy and left. In fact we all got the impression we were bothering them and that we should just feel privileged to be there, weird. First time I’ve truly felt that at a 5 star high scale restaurant. Needless to say we did not get dessert ( it took almost 20 minutes for my espresso! ) Save your money and go to The Kitchen, their food is way better!
Tony the manager was a great host from start to finish. He and the server gave us a free dessert for our wedding anniversary! Very personable, and kind. When I mentioned I was from NY originally, and he talked about the cheesecake being from juniors.. he also gave a piece to go! What customer service! Truly an asset to the Palm. Food was great too. Cooked perfectly snd well seasoned. Definitely will return.
Poor waiter, over cooked meat
Excellent food. Megan, our server, was wonderful. Very attentive and knowledgeable.
The Palm never disappoints! From the moment walking in, it is an exception dining experience. Service was prompt and excellent, filet was amazing and the Seafood Posillipo was a flavorful burst on the tastebuds. The only disappointment was that post pandemic they did not bring back the fresh mini donuts, but the peanut butter chocolate pie was a nice finish to the dining adventure. As a prior Palm 837 club member I was concerned about what the relationship with the Landry group would bring, fortunately they allowed The Palm to maintain their original culture and ambience.
Fantastic meal! Amazing service !
Great experience. Good food and drinks. Wait staff were excellent! Food is good. Portions were small for price but overall great dining experience.
I ignored the reviews and chose this place for convenience (we are staying at Hard Rock). I regretted that! The host was excellent and the waiter tried his best, but the food was simply subpar, especially the steak (48oz porterhouse, $135). We spent $400 for 2 adults and 3 kids…which is ok at a top tier steakhouse, but this was definitely not the food experience we were looking for. Also, we felt a little “rushed”. Place and atmosphere were adequate. Clams Casino appetizer was good. Take an Uber if you are looking for a steakhouse and are staying at Universal.
Awesome steaks and service! A dining experience worth the expense.
We ate here about 9 years ago when it was privately owned and came back on our recent trip because we remembered it being so good. We had a large group-8 -and they were very accommodating for reservations. The serving staff was so nice! The restaurant was clean and has fun caricatures of famous people all over the walls which is fun to look at. Apparently it has been purchased by a large restaurant conglomerate since we were last there and we were quite disappointed with the changes.
The food was ridiculously expensive for mediocre quality. The steaks were quite average. One of our group is diabetic- they had NO diet drinks in the restaurant, our server had to go somewhere else in the hotel to get one. Crazy! The steaks were nothing special, one of us had chicken which was "good" and the sea bass that was okay also but certainly not worth the price changed.
We also have 2 people with celiac in our group. There was no gluten free bread option- a nice restaurant in this day and age should certainly have that!
Over all, we were very disappointed, For a LOT less money, we could have gone to Outback and gotten tastier steaks.
Really enjoyed the palms! I think it was pretty expensive but it was the Hardrock Orlando. The staff were amazing and food was good.
We had a wonderful time at the Palm in Orlando. So much so we went back two nights later for another wonderful dinner. We were greeted by Paul who remembered us. Our servers on each night John and Mike clearly enjoy their work. Such a fun and upbeat place. We go back every time we are in Orlando.
Highly recommend the Palm at the Hard Rock Hotel.
We originally chose this place due to the price indication...two $$.
The actual price should have been $$$$, however, it was a great ending to our vacation.
Great experience for my parents 50th anniversary! Thank you Palm Orlando!
Each staff member was pleasant, personable, helpful and the food was outstanding!
SIMPLY AMAZING! We recently celebrated our 13th wedding anniversary at The Palm and THOROUGHLY ENJOYED our first experience!!! We will definitely be returning SOON!!!
They sold , tasted different. Good, just different.
We were sat pretty quickly for our reservation. Got valet validation right away. However once at the table we were greeted by one of our servers that we never saw again. We are pretty polite people and asked how his night was going. He was not personable and said “very busy night, what can I get you to drink” just felt very rushed. For the amount of money, service wasn’t up to par. We had the lobster and that was good. All in all not sure if I’d go back.
First time there and I can’t wait to visit again! The food was delicious and the service was a 5+ star
Our expectations were delightfully exceeded by the staff and chef! Heather was an excellent server for our 50th birthday celebration. The food was outstanding, (sea bass, filtet mignon, au gratin potatoes, green beans). Thank you for a thoroughly lovely evening. We will continue to enjoy the experience every time we visit Hard Rock Orlando.
Excellent evening. The kitchen was self-admittedly a little slow but we didn’t mind because we were just enjoying the evening. When the steaks came out, one was cooked perfectly; the other overdone. Our waitress recognized the issue and took it upon herself to order , bring and exchange the steak. This was done all behind the scenes. What great service.!!!
Steak was not tender.
My sons bday
Food was excellent
The Palm has always been one of our favorite spots in Central Florida, but this visit was particularly special because we were celebrating my parents’ 54th wedding anniversary. The food was incredible as always, and our server, Corey, went above and beyond to make our experience even more special. Great job, once again, to the entire staff! Thank you very much!
Julian was an amazing server for my parents 40th anniversary! The Palm service from booking to the night of was amazing. Thank you everyone!
The staff is great and has not changed for a while, however, the new owner Landry’s is inattentive and failing. While the food we received was good they took off many items that were staples. They were out of a new wine that was on the menu, did not have Lobster bisque and local favorite. Didn’t have have tarragon to make bearnaise that’s been on the menu since day one and important for a proper steakhouse. The little disappointments add up!
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OpenTable ダイナー3358名によるThe Palm Orlandoの評価は4.6☆です。