- 総合評価 1
- 料理 1
- サービス 1
- 雰囲気 3
Unfortunately, a really disappointing experience. This was our second visit, and while we had a much better experience the first time, this time almost everything went wrong.
Despite having a reservation, we had to wait 30 minutes for our table, which had apparently been given to other guests. The restaurant did offer us complimentary champagne to apologise for the wait, which we appreciated.
However, once seated, the food was consistently disappointing, dish after dish. When our waiter asked how everything was, we were honest and told him that the dishes weren’t good. He simply apologised for hearing that but made no effort to address the issue or follow up in any way.
To make matters worse, the service was generally poor. Our waiter was unfriendly and inattentive, and towards the end of the evening brought us the bill without us asking, making us feel very unwelcome and clearly rushed out of the restaurant.
The restaurant itself is beautiful, with a lovely setting and atmosphere, which makes the experience all the more disappointing. Sadly, neither the food nor the service matched the surroundings.
I would also like to credit an older gentleman at the restaurant who was genuinely warm, welcoming, and lovely. He was a real positive during the evening, and I hope the management recognises that.
I don’t usually take the time to write reviews like this, but I felt it was important to share this experience because I genuinely believe the restaurant has the potential to offer something much better. I hope this feedback is taken constructively.