Topgolf® Swing Suite at Potawatomi Hotel & Casino
I was actually disappointed. There was no music or TV noise and our waitress was not helpful at all.
My friends and I were spending a weekend to celebrate an engagement and a birthday so we were excited to try what the casino all had to offer. We checked out the TopGolf Swing suite. I DO NOT RECOMMEND GOING THERE! I made a reservation a month prior to our trip. We arrived and there were no signs or directions on how to check in. I went to the bar to ask one of the 2 bartenders there what to do. She simply said "you check in with us" and then walked away without taking any information from me. The one bartender was busy and was not friendly at all. The other bartender must have been getting ready to leave as he paid no attention to anyone standing near the bar. My friends and I waited a little while longer. Finally at 6:30 when our reserved time was supposed to start I went back to the bar to ask how we were to start our session. I waited 10 minutes for the bartender to acknowledge me. She finally went to the golf bay that was open and started the game. Again, not friendly. It was as if we were bothering her by coming in to play! We finally started to play and after EVERY game the computer froze up however the timer just kept going! Nobody was there to help up us or offer assistance. Of the 60 minutes we paid for we really only got maybe 30 minutes of actual play time! We NEVER got a server to come take care of drinks or food. We had to continue to go to the bar which was busy and still only 1 bartender! Very understaffed for a Saturday night! We got to order 2 apps from the bar which arrived right before our timer ran out. We wanted to order more food but we were told we could not order food to go and had to go to the other bar (Fireside) which was on the other side. We went there and were told we could not order from there since we were customers of TopGolf! So we never got to order more food. Still had to pay full price even though we only got to play half the time due to computer issues. They need a refresher on customer service there.
The service was terrible. I had to go up to the bar twice to get some one to come over and get our food and drink orders. There are were several times where there wasn’t anyone behind the bar at all. People would be looking around wondering where the staff was. There was only one person behind the bar most of the time. After our game was done we sat at the tables to finish our food. When we tried to get another round of drinks we stood at the bar for 10 min waiting. The female bartender had a terrible attitude.
Everyone there was blacked out drunk- it was super loud, people were reaching behind the bar to grab their own beers. Complete chaos- was hoping it would be like other top golfs so I could take my team there for an outing but I wouldn’t bring my worst enemy to this location
Need to have 2 employees working. It was all of our first time playing and had to figure it out as we went do to that the 1 person working didn't have time to inform us how to play and had to serve drinks to the other patrons. We will be back for round 2 now that we know how to play.
Experience with Top Golf and ambiance is excellent. Food menu is limited and not all that exciting. A more extensive food menu would greatly improve the overall experience.
We had no server! Got to the sweet 10min early nobody's there. Our time was 5pm to 6pm. Two ladies walked in started the machine, told us someone would come back in a few minute's to take care of us. Not one person came back during our hour spot!! I had to purchase our drink's at the bar next to it, which I had to wait 10min for and that took time off of my golfing. Was going to order food but never had a server? I was so looking forward to it after all of the email's I was getting about being taken care of and looking at the menu I was going to have a great time. I was very disappointed. Not planning on booking again!
OpenTable ダイナー7名によるTopgolf® Swing Suite at Potawatomi Hotel & Casinoの評価は3.2☆です。