Uncle Julio's - Kildeer
Sat forever, finally waitress comes over and is like is anyone helping you? She’s like well you’re not in my section but you’re stuck with me. No frozen drinks from bar, computer crashed she had to come back to table to verify order. They forgot our small guacamole, my sides, and had to ask for my tortilla shells. Food was good at least.
Hello, Thank you for spending your time with us and we do apologize for the experience had this visit. We are very sorry we didn't meet your expectations and your concerns will be addressed by our teams. We look forward to the opportunity to serve you again with a much better outcome. Thank you, Uncle Julio's
Everyone loved their food - however two of our orders were incorrect. Being the first time we were there, we were unsure until we reviewed the menu at home. One of our group. One of our group ordered the Steak and Enchilada dinner. This was to include two cheese and onion enchiladas - it included a single chicken enchilada.
Great location, fabulous food and excellent atmosphere!
They were backed up and couldn’t get us in for our reservation time. We waiting and ended up having to sit at the bar which worked out.
Hello GraceR, Thank you for providing this feedback regarding your reservation experience. We apologize to hear that we did not provide you with an outstanding visit and your review has been sent to our teams to further address. We do hope we will get the chance to serve you again in the future for an overall improved experience. Thank you, Uncle Julio's
After waiting about 20 minutes for table side Guacamole, I got the server’s attention and suggested that entrees not be served as soon as the guacamole arrived. But, that’s exactly what happened. Maybe the server was overwhelmed but it should have been avoided.
Hello GarryB, Thank you for your review and we apologize to hear that we missed the mark on providing you with exceptional service during your recent visit. We thank you for providing this feedback and have forwarded this to our teams to address. We look forward to the opportunity to serve you again for a 5-star experience in the future. Thank you, Uncle Julio's
It is OK bordering good. Nothing great here. Just know what to expect and you should not be disappointed.
Hello John, We apologize we didn't meet all your expectations this visit. Your concerns have been forwarded to the appropriate teams at this time. We do hope for the chance to serve you again in the future for an improved experience. Thank you, Uncle Julio's
We arrived a bit early for our 11:30 lunch and were seated right away. Miguel, our wonderful server, got us started with iced tea, and we had table side guacamole prepared just the way we wanted it. It was some of the best we’ve ever had! Our entree’s were delicious and beautifully presented. My friend had the Guadalajara combination fajitas, and I had the Honey Chipotle Salmon. My friend had never been to Uncle Julio’s, and stated several times that her meal was one of her all-time favorites. Uncle Julio’s has great ambiance, warm, friendly service, and incredibly delicious from-scratch food. It is a great choice for a memorable meal!
I felt that since we were a larger party they would put us away from others but they always seat everyone up front. I did notice that one larger group was hidden away which gave them more privacy. It didn't look like it was a "business" lunch either. I honestly felt that the other tables were on top of each other.
This is our favorite Location. Our service was fantastic on this last visit!
We went on a Sunday evening. We were seated quickly. Our Server's name was Sonja and she was AWESOME! She was very friendly and attentive to us, even though she was handling other tables including a party of 10 people. Food was great and overall was a very good experience.
Waitress was friendly. Food was good. Great happy hour prices on margaritas!
Went for our anniversary. After 20 minutes past our reservation we grabbed a table in the bar area. Waited another 15 minutes before approached by a server. Drinks came timely. Food came timely - except for the tortillas for my fajitas. After another 10 minutes of waiting my husband went back near the kitchen to request the tortillas... didn’t bother with anything else. Paid the bill and left.
This is the first time we’ve had a bad experience but it will keep us away for a while I’m afraid...
Hello, We apologize to hear about your experience as this is not the service standards expected. Our team appreciates the opportunity to improve with the feedback you have provided, your review has been sent to the appropriate teams to further address and correct. We do hope for the chance to serve you again in the future for a much-improved experience. Thank you, Uncle Julio's
Had 7:15 reservation, not seated til 7:40. Our open table notes clearly state ‘table only, no booth’. Guess where we were seated?? A booth. Told hostess, she disappears back to stand. I go over there and she turns me over to manager. Manager states no tables available, yet I see at least 4 empty set ups of tables grouped together that could have been broken down to individual tables to alleviate the crowd awaiting seating. Manager would rather leave those empty for large reservations in future than to accommodate waiting customers. We took it upon ourselves to move reluctantly to find a larger booth that would accommodate us.
30 minutes past our reservation and our table wasn’t ready. It took 20 minutes of sitting at the bar and we had to ask to be served margaritas Our steak was a bit overcooked
Hello, We appreciate your time spent with us and apologize to hear that your experience this visit was less than outstanding. Your feedback has been sent to the appropriate parties who will further address the concerns mentioned. We hope we will get the chance to serve you again in the future for an overall improved experience. Thank you, Uncle Julio's
One of our favorite family spots but second time in a row we have had a miserable experience. The young girls at the hostess stand seem to really struggle with running a hostess stand. We had a reservation. We were seated after repeatedly asking for an update 40+ minutes later. We were then seated in a corner, which was fine until halfway through our dinner the next table was set for 16. In came 16 tween girls and their mom. Except there were 18 of them. So two more seats were crammed at our end of the table. I swear the girls were essentially sitting on my 4 year olds lap. They asked to be moved to be accommodated and were told they didn’t have another big table (understandable) but as soon as we were done they could convert our table. Talk about being made to feel like we needed to finish our meal to accommodate them. Was an awful experience and feeling. We were rushed through the rest of our meal as fast as possible. I know we weren’t a big table but we are frequent customers and were treated pretty poorly.
Hello ClaireM, We apologize to hear that you did not have an exceptional experience this visit. Your feedback has been forwarded to our team who will ensure that the proper seating processes are followed through to create a seamless experience for our guests. We do hope for the chance to serve you again in the future for a much-improved outcome. Thank you, Uncle Julio's
My wife’s birthday weekend.
Was surprised when the bill arrived that our margaritas were just under twelve dollars a piece especially since we had dined during “happy hour.” We did not realized that the margarita of the day was SO expensive! We will never make that mistake again!!
Prompt service, great food- awesome margaritas !
Excellent service, but music too loud! Difficult to hold conversations in group of 6 adults.
Food was good, though, I think a little overpriced compared to other area restaurants. The service, however, was incredibly slow. Didn't see our server for 30 minutes towards the end. Just waiting for our check and a box. I'm willing to try again. Maybe it was a fluke.
Hello DW34, We apologize to hear about your experience as this is not the service standards expected. Our team appreciates the opportunity to improve with the feedback you have provided, your review has been sent to the appropriate teams to further address and correct. We do hope for the chance to serve you again in the future for a much-improved experience. Thank you, Uncle Julio's
Everything about our experience was incredible! The food was delicious especially the skirt steak fajitas and the chocolate lovers piñata was absolutely perfect!
This was our second time there,. We brought my daughter, her husband and their 3 year old. Our food was wonderful. We each ordered something different. We got the chocolate pinata to celebrate my daughter's birthday. We would go back again. The only downfall is the noise level is very loud and hard to have a conversation.
My husband and kids and I took my mom & aunt to celebrate the end of busy season in our household. We got the table-side guacamole (recommend!) a drink and dinner. We surprised my daughter and son with the chocolate piñata. Amy, our server was wonderful & attentive to us.
The food was great the waitress was great . it was are first time there waitress answered all of are Questions and her service was spot on
Our waitress, Carrie, was awesome!! She is prompt and even anticipates our needs and wants...
Server was great! Had fun spending my 23rd birthday with you guys!:) Also, the chocolate pinata was fantastic!
Miguel is a wonderful server. Fast, attentive, FUN!
The hostess Heather is fantastic, she remembers us by name and knows where we like to sit. She has a great personality. We have a lot of laughs together. We always look forward to seeing Heather when we go to Uncle Julio’s,
Our server was Carrie, She was outgoing and took fantastic care of us.
We have only had great experiences at Uncle Julio’s in Deer Park. Kudos to the staff
Great service and food was amazing. Glad we made a reservation since the wait was long . It’s a little loud in there but overall a great night
Our waitress was fabulous...food very good. We had reservation but did have to wait a bit. I would come back but not on a weekend. Service was the best. Best guacamole ever.
Had reservations well in advance and showed up and hostess want to stick in the bar because she said there was nothing else available We said no and a different hostess immediately found us a table. Food is good but service was slow. Overall good experience.
The only complaint I have is that our reserved table want ready until 10 min after our time slot. Our waiter was wonderful, very nice and attentive even though he was very busy with other tables.
It was an amazing dinner and the atmosphere was perfect for my boyfriend and I.
We had an amazing service the waiter continued to check on us and continued to bring us chips!! The food was amazing best steak fajitas!!!
Service was a bit off. We felt rushed. Our appetizer came only a couple of minutes before our dinner. Our cocktails also came after dinner was served. Our server did comp our appetizer but I would just really prefer a meal served as it should be. The noise level was rather loud and the lighting was so low at our booth we had to turn on the flashlight on our phone to read the menu. We will still return because the food is always good but I am beginning to think this is just the level of service to expect at this location. We have had better service at other locations.
Everything was great!!
We brought our family for an outing and one group of them had never been to Uncle Julios. They loved the food and enjoyed the PIÑATA with sweet treats. I am sure they will visit again just as we
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OpenTable ダイナー861名によるUncle Julio's - Kildeerの評価は4.2☆です。