UP on the ROOF

4.3
評価・口コミ(284)
~30 USドル
ハンバーガー

人気のタグ:

景色・眺めが良い
テラス席
デートにピッタリ

安全対策

清掃と消毒
  • 座席間の表面を消毒します
  • 共有エリアは毎日徹底して清掃します
  • デジタル、使い捨て、または消毒済みのメニューをご提供します
  • お客様に消毒剤またはウェットティッシュをご提供します
Physical Distancing
  • 一度にご来店可能なお客様の人数を制限します
  • 共有エリアでの距離を確保します
  • テーブル間の距離を通常より広く取ります
Protective Equipment
  • 接客担当者はマスクを着用します
  • お客様の食事中以外のマスクの着用を義務付けます
Screening
  • 病気のスタッフの職場への出入りを禁止します
ダイナー284人による総合評価
総合評価
評価・口コミを投稿できるのは、このレストランでお食事をされたダイナーのみです。
4.3最近の評価をもとに集計
4.3
お料理
4.2
サービス
4.5
雰囲気
4.0
コストパフォーマンス
騒音レベル · 普通
88%の人 がオススメすると言っています
並べ替え
絞込み
N
Nessasaturday
評価・口コミ(1)
3日前にご来店
総合3お料理4サービス2雰囲気2

Creative plates and very tasty . However , quite noisy and service super slow .

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k
kimosabe
ラスベガス
評価・口コミ(4)
4日前にご来店
総合3お料理2サービス5雰囲気4

Our server was very pleasant and attentive. We sat outside and enjoyed the ambiance although I must note that the tables were closer together than I would have expected in a pandemic situation. My daughter said the brussels sprouts were very good. My wreckfish was good although I didn't like the acidity of the chutney with it, but that is personal preference. We both also got the maple glazed roasted root vegetables which were a disappointment as they were cold, overly sweet and undercooked.

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OT
vipOpenTable ダイナー
サウスカロライナ州
評価・口コミ(2)
2020年11月14日にご来店
総合5お料理5サービス5雰囲気5

We came for a celebratory dinner after Clemson graduation! All our entrees & desserts were delicious. Love that you use local ingredients when possible!

UP on the ROOF
返信日 2020年11月17日

Thank you so much for your 5-star review! We aim to treat our guests to an amazing dining experience and it sounds like you enjoyed every aspect of your visit. We appreciate your feedback and hope to treat you to another experience again very soon! Best wishes, Kirk Watkins – General Manager

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CS
vipChiSoxBabe
シカゴ・イリノイ州
評価・口コミ(37)
2020年11月13日にご来店
総合4お料理5サービス3雰囲気3

It was good-ish but the service was really not good

UP on the ROOF
返信日 2020年11月17日

Thank you for your review! We appreciate your patronage and would love to earn that 5th star from you. Please give us a call if you have any additional feedback on how we may improve in the future. We hope to serve you again soon! Warm Regards, Kirk Watkins - General Manager (864) 242-4000

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OT
OpenTable ダイナー
サウスカロライナ州
評価・口コミ(1)
2020年11月13日にご来店
総合5お料理5サービス5雰囲気5

Unique menu, great food and service and the view is amazing. Love coming here!

UP on the ROOF
返信日 2020年11月17日

Thank you so much for your 5-star review! We aim to treat our guests to an amazing dining experience and it sounds like you enjoyed every aspect of your visit. We appreciate your feedback and hope to treat you to another experience again very soon! Best wishes, Kirk Watkins – General Manager

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AB
AlbertB
サウスカロライナ州
評価・口コミ(3)
2020年11月12日にご来店
総合4お料理4サービス5雰囲気2

We requested outdoor eating. I wish we had been forewarned that there was a private party in the outdoor dining area and we ended in the outdoor bar area with a younger crowd, loud music and a view of Academy Street rather than downtown.

UP on the ROOF
返信日 2020年11月17日

Thank you for your review! We appreciate your patronage and would love to earn that 5th star from you. Please give us a call if you have any additional feedback on how we may improve in the future. We hope to serve you again soon! Warm Regards, Kirk Watkins - General Manager (864) 242-4000

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C
Cduckett
評価・口コミ(1)
2020年11月7日にご来店
総合5お料理5サービス5雰囲気5

Amazing food and atmosphere. The vibe was great!!

UP on the ROOF
返信日 2020年11月17日

Thank you so much for your 5-star review! We aim to treat our guests to an amazing dining experience and it sounds like you enjoyed every aspect of your visit. We appreciate your feedback and hope to treat you to another experience again very soon! Best wishes, Kirk Watkins – General Manager

通報する
OT
OpenTable ダイナー
シャーロット
評価・口コミ(2)
2020年11月7日にご来店
総合5お料理5サービス5雰囲気5

Date night for my wife and I.

UP on the ROOF
返信日 2020年11月17日

Thank you so much for your 5-star review! We are glad you enjoyed your visit with us and hope you will join us again soon! Best wishes, Kirk Watkins - General Manager

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B
Barbara
サウスカロライナ州
評価・口コミ(1)
2020年11月7日にご来店
総合5お料理5サービス5雰囲気5

Very nice location. Was very happy with the food and service. Would go back again.

UP on the ROOF
返信日 2020年11月17日

Thank you so much for your 5-star review! We aim to treat our guests to an amazing dining experience and it sounds like you enjoyed every aspect of your visit. We appreciate your feedback and hope to treat you to another experience again very soon! Best wishes, Kirk Watkins – General Manager

通報する
AJ
AprilJay
サンフランシスコ・ベイ周辺
評価・口コミ(1)
2020年11月7日にご来店
総合4お料理3サービス4雰囲気5

The food was just so-so for the price. Thr views are great and the service was fine.

UP on the ROOF
返信日 2020年11月17日

Thank you for your review! We appreciate your patronage and would love to earn that 5th star from you. Please give us a call if you have any additional feedback on how we may improve in the future. We hope to serve you again soon! Warm Regards, Kirk Watkins - General Manager (864) 242-4000

通報する
AL
AlexLira
評価・口コミ(1)
2020年11月6日にご来店
総合3お料理3サービス2雰囲気4

At first, I can say that it is frustrating to make a reservation for a time, you arrive on time and the desired table does not exist (outside area). After more than 30 minutes, after insisting a lot we got the reserved table. Bad service because the waitress simply disappeared to the point of getting up so she could look for her to take the desired orders (this person asked the waitress to take our orders - that's how she appeared). Worse, I wanted a certain cocktail (over - sir), if you asked for 2 more bites and the answer was the same (over - sir). I had to drink ipa beer (which was good). my wife ordered a risotto that did not please (the last time we went to this establishment - 10 months ago - the menu was different and the food was better. Finally, I can say that the place is still very beautiful, the price is a bit high due to the experience offered and regrettable the bad standard of service, the lack of innumerable menu items and the lack of respect for not respecting the table reservation made. I am not encouraged to return!

UP on the ROOF
返信日 2020年11月17日

Thank you for your review! We appreciate your patronage and would love to earn that 5th star from you. Please give us a call if you have any additional feedback on how we may improve in the future. We hope to serve you again soon! Warm Regards, Kirk Watkins - General Manager (864) 242-4000

通報する
OT
vipOpenTable ダイナー
評価・口コミ(1)
2020年11月6日にご来店
総合1お料理1サービス1雰囲気1

Horrible place! Staff very unfriendly! Had to wait for 1 hour for the waitress to finally come to our table! Definitely do not recommend it!

UP on the ROOF
返信日 2020年11月7日

Thank you for the feedback! I am disappointed to hear where we faltered in our service. Timeliness of our service is something that we try to encourage, so I will be sure to discuss this point with our staff. Please don't hesitate to reach out if we can do anything else for you, and we look forward to having you visit again in the future! Kirk Watkins - General Manager (864) 242-4000

通報する
MM
MollieM
サウスカロライナ州
評価・口コミ(1)
2020年11月6日にご来店
総合2お料理2サービス2雰囲気4

While our waitress and the ambiance were great there were several aspects of the restaurant that left much to be desired. First, there was little compliance with website and Facebook postings that clearly state this restaurant requires face masks when not seated or eating. Second, we went secured a reservation so as to avoid waiting in crowded spaces and yet when we arrived we were told by hostesses that our reservation was not secure. The explanation given was that any "patio seating was a first come first serve basis." However, the OpenTable reservations clearly differentiate patio or inside as options. This was terribly disappointing especially as we ended up waiting over 30 minutes for a table. Had it not already been so late we would have gone somewhere else and from now on plan to do so.

UP on the ROOF
返信日 2020年11月17日

Thank you for your candid feedback. Outstanding food, service, and value are things that we normally accomplish with ease; I apologize that your experience lived up to neither you nor our standards. If you would be willing to spare a moment, I would love to personally apologize and discuss your visit in further detail. Please give me a call at your convenience. Warm Regards, Kirk Watkins - General Manager (864) 242-4000

通報する
CJ
CJBull
サウスカロライナ州
評価・口コミ(14)
2020年11月6日にご来店
総合3お料理4サービス4雰囲気3

Friday may not be the night to go here—very busy & noisy. We had 6pm reservations for outside & had to wait 15 to 20 mins to be seated.

UP on the ROOF
返信日 2020年11月7日

Thank you for your review! We appreciate your patronage and would love to earn that 5th star from you. Please give us a call if you have any additional feedback on how we may improve in the future. We hope to serve you again soon! Warm Regards, Kirk Watkins - General Manager (864) 242-4000

通報する
JB
JayB
評価・口コミ(1)
2020年11月1日にご来店
総合5お料理5サービス5雰囲気5

It was fantastic! Server was great. I forgot the young man’s name but he was one of the best servers I’ve had in my lifetime.

UP on the ROOF
返信日 2020年11月7日

Thank you so much for your 5-star review! We aim to treat our guests to an amazing dining experience and it sounds like you enjoyed every aspect of your visit. We appreciate your feedback and hope to treat you to another experience again very soon! Best wishes, Kirk Watkins – General Manager

通報する
AG
AbanoubG
評価・口コミ(1)
2020年10月31日にご来店
総合3お料理3サービス3雰囲気3

The menu is too short and nothing really attracts me to go there again. We need the old menu back befor3 covid and the more food to be added to the menu

UP on the ROOF
返信日 2020年11月3日

Thank you for your feedback! We are very happy to announce that we have a new menu coming out this week! I will relay your concerns regarding the menu to our chefs to be corrected in the future. Thank you for joining us and we hope to see you again soon! Warm Regards, Kirk Watkins - General Manager

通報する
OT
OpenTable ダイナー
評価・口コミ(1)
2020年10月31日にご来店
総合2お料理3サービス1雰囲気4

The staff was very inconsiderate. I was highly disappointed in the customer service. Perhaps we just got an off night. The manager was extremely friendly and the food was ok. I definitely wouldn’t recommend this place for families with young kids even if you go for an early dinner

UP on the ROOF
返信日 2020年11月3日

Thank you for your feedback! I'm very sorry to hear that our service fell short during your visit. We will certainly address the disorganization and service issues with our team and management. I would love to personally discuss your visit and apologize. Please reach out at your convenience! Warm Regards, Kirk Watkins - General Manager (864) 242-4000

通報する
r
raelovely
サウスカロライナ州
評価・口コミ(4)
2020年10月31日にご来店
総合5お料理5サービス5雰囲気5

Leah was our waitress, and she was absolutely lovely! The view was stunning, the food was delicious and the drinks were amazing!! We will be back!

UP on the ROOF
返信日 2020年11月3日

Thank you for your feedback and review! Leah can certainly always be relied upon to go above and beyond. I'm thrilled to know that your night was so memorable and I will pass along your gratitude to Leah and the team. We hope to see you again soon! Warm Regards, Kirk Watkins - General Manager

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N
Noahv
評価・口コミ(1)
2020年10月31日にご来店
総合1お料理1サービス1雰囲気1

Had no heads up that as international you need your passport and not just your id. Poorly managed and unfairly treated. Wouldn’t recommend for anyone who is international looking for a drink. Very upset with my visit

UP on the ROOF
返信日 2020年11月3日

Thank you for your feedback! I am very disappointed to hear that your recent visit fell short of our standards as well as your expectations. I would love to discuss your visit further to apologize and learn how we can improve in the future. Your feedback is invaluable so please don't hesitate to reach out to me at any time. Warm regards, Kirk Watkins - General Manager (864) 242-4000

通報する
OT
OpenTable ダイナー
評価・口コミ(1)
2020年10月30日にご来店
総合2お料理2サービス4雰囲気4

Weird menu options, small portions, and over-priced.

UP on the ROOF
返信日 2020年11月3日

Thank you for your feedback! We are very happy to announce that we have a new menu coming out this week! I will relay your concerns regarding the menu to our chefs to be corrected in the future. Thank you for joining us and we hope to see you again soon! Warm Regards, Kirk Watkins - General Manager

通報する
HM
HarryM
評価・口コミ(1)
2020年10月27日にご来店
総合4お料理4サービス5雰囲気5

Great view of the city and beyond!
Food portions were on the small side but the service was excellent.

UP on the ROOF
返信日 2020年11月3日

Thank you for your review! We appreciate your patronage and would love to earn that 5th star from you. Please give us a call if you have any additional feedback on how we may improve in the future. We hope to serve you again soon! Warm Regards, Kirk Watkins - General Manager (864) 242-4000

通報する
PM
PeteM
評価・口コミ(1)
2020年10月26日にご来店
総合2お料理1サービス3雰囲気5

The view is awesome, but the food was horrible. The charcuterie plate is $28 and i would've been happier with a lunchables box from 7 eleven. Then i had the smoked octopus souffle, tasted like lukewarm grits mixed with mustard with 2 rubbery strips of cold octopus. My wife got the crab cake, it was cold and flavorless. It's ashame to have such a beautiful location but have such poor quality food.

UP on the ROOF
返信日 2020年11月3日

Thank you for your candid review. While I am glad to hear that you enjoyed the view, I am disappointed to hear that the food has not lived up to your expectations. Our food is what we're known best for, & I do apologize that we didn't deliver on that reputation. I would value the opportunity to speak with you further about your reservation and personally apologize. Please feel free to give me a call at your convenience. Kirk Watkins - General Manager (864) 412-7845

通報する
OT
OpenTable ダイナー
評価・口コミ(1)
2020年10月24日にご来店
総合2お料理3サービス1雰囲気2

Unfortunately we weren’t very happy with this experience. After booking

UP on the ROOF
返信日 2020年10月28日

Thank you for your feedback! I am very disappointed to hear that your recent visit fell short of our standards as well as your expectations. I would love to discuss your visit further to apologize and learn how we can improve in the future. Your feedback is invaluable so please don't hesitate to reach out to me at any time. Warm regards, Kirk Watkins - General Manager (864) 242-4000

通報する
EB
ErikaB
評価・口コミ(1)
2020年10月24日にご来店
総合5お料理5サービス5雰囲気5

Sarah took care of my daughter’s table of 5 that was a group celebrating friends 16th birthday. She treated them kindly and with respect. Thank you, Sarah!!

UP on the ROOF
返信日 2020年10月28日

Thank you for your feedback and review! Sarah can certainly always be relied upon to go above and beyond. I'm thrilled to know that your night was so memorable and I will pass along your gratitude to Sarah and the team. We hope to see you again soon! Warm Regards, Kirk Watkins - General Manager

通報する
DS
DayzhanaS
評価・口コミ(1)
2020年10月24日にご来店
総合5お料理5サービス5雰囲気5

Great place to eat! Reserved a table outside the vibes were amazing, the Restaurant Manager was great. He took pictures for us and even gave us an discount.

UP on the ROOF
返信日 2020年10月28日

Thank you so much for your 5-star review! We aim to treat our guests to an amazing dining experience and it sounds like you enjoyed every aspect of your visit. We appreciate your feedback and hope to treat you to another experience again very soon! Best wishes, Kirk Watkins – General Manager

通報する
RR
RikkiR
評価・口コミ(1)
2020年10月24日にご来店
総合5お料理5サービス4雰囲気5

Excellent food! Drinks were a bit overpriced, but that's probably just because you're paying for the atmosphere!

UP on the ROOF
返信日 2020年10月28日

Thank you so much for your 5-star review! We aim to treat our guests to an amazing dining experience and it sounds like you enjoyed every aspect of your visit. We appreciate your feedback and hope to treat you to another experience again very soon! Best wishes, Kirk Watkins – General Manager

通報する
GB
GaryB
評価・口コミ(1)
2020年10月24日にご来店
総合3お料理3サービス3雰囲気3

Nice views, but very limited wine menu, limited food menu. Probably a great meeting spot for the younger crowd.

UP on the ROOF
返信日 2020年10月28日

Thank you for your candid feedback. Outstanding food, service, and value are things that we normally accomplish with ease; I apologize that your experience didn't lived up to your standards. Warm Regards, Kirk Watkins - General Manager

通報する
ST
SheilaT
シャーロット
評価・口コミ(6)
2020年10月24日にご来店
総合3お料理4サービス1雰囲気4

We went to celebrate my mother’s 86th birthday and what a disappointment. While the food was good the horrible service we received put a huge damper on the day. We would ask for refills or a specific item and either they would arrive 30 minutes later or we would never receive them. Once our food finally arrived part of it was incorrect and we had to wait another 10 minutes for silverware and condiments.

UP on the ROOF
返信日 2020年10月28日

Thank you for your feedback! I am very disappointed to hear that your recent visit fell short of our standards as well as your expectations. Your feedback is invaluable so please don't hesitate to reach out to me at any time. Warm regards, Kirk Watkins - General Manager (864) 242-4000

通報する
TG
ThreeGoodFriends
評価・口コミ(1)
2020年10月23日にご来店
総合3お料理5サービス3雰囲気3

Food was great but patio was wayyyy more crowded than past visits.
Music was horrendously loud and MULTIPLE tables complained. Music would be turned to down for a few minutes and then cranked even louder. Could not hear my table guest when yelling in their ear. We asked to speak to the manager and he/she would not come by.
Service was very slow and waitress was sweet but forgot things. Wrong food kept being brought to our table. Seems possibly too many tables for the staff to handle or keep straight.
Have loved this place in the past. Not so this time.

UP on the ROOF
返信日 2020年10月28日

Thank you for your candid review. I'm definitely disappointed to know that your recent visit to our restaurant fell short of our standards. Regardless of business levels, you should still receive the service & meal that you have come to expect from previous visits. Warm Regards, Kirk Watkins - General Manager (864) 242-4000

通報する
SE
vipSomeoneElseCook
ボルチモア・メリーランド州
評価・口コミ(36)
2020年10月23日にご来店
総合1お料理3サービス3雰囲気3

Of all of the reviews I have done, I have never given a POOR review. The first problem I had was with the reservation. I requested outdoor (via OpenTable) and as soon as we checked in, I was told no outdoor dinning. I explained that we have confirmation from OpenTable that we requested outdoor and the hostess stated that we did not and they had no record of it. I showed the OpenTable email (that stated outdoor dinning) and I just got a blank stare from the hostess. While we sat inside I saw many groups head for outdoor dinning. For the entrees they all did not come out the same time. Server was not the fault but we only received 4 of the 8 entrees than 15/20 minutes later the other 4. Just a mess. I figure this place has poor and/or inexperienced management that works the seating however they want, even if OpenTable has you reserved for outdoor dinning. The kitchen has no quality control oversite. So if you want to take a risk and maybe be the one out of 100 that this happens to than go there. If not, there are other outstanding places in Greenville that have more dedication that this place.

UP on the ROOF
返信日 2020年11月3日

I am so sorry to hear about your experience, but thank you for taking time to send your feedback. Attention to detail is one aspect of our service that separates from others, & I'm disappointed that you weren't left with this impression. Please give me a call at your convenience to discuss further. I value guest feedback & look forward to correcting the issues you encountered in order to offer you the dining experience you expect from UP on the Roof. Kirk Watkins (864) 412-7845

通報する
KM
KatyM
サウスカロライナ州
評価・口コミ(2)
2020年10月23日にご来店
総合5お料理5サービス5雰囲気5

Food is excellent-just small portions for the price.

UP on the ROOF
返信日 2020年10月28日

Thank you so much for your 5-star review! We are glad you enjoyed your visit with us and hope you will join us again soon! Best wishes, Kirk Watkins - General Manager

通報する
JF
JeremyF
アトランタ・ジョージア
評価・口コミ(2)
2020年10月23日にご来店
総合2お料理4サービス1雰囲気3

While the food was above average, the service was poor at best. We went most of our meal without a refill of our water or our beers. The manager noticed and said he would personally see to it the rest of our meal went well. He then proceeded to disappear and not be seen again for the final 45 minutes we were at the restaurant.

UP on the ROOF
返信日 2020年10月28日

Thank you for your candid feedback. Outstanding food, service, and value are things that we normally accomplish with ease; I apologize that your experience lived up to neither you nor our standards. If you would be willing to spare a moment, I would love to personally apologize and discuss your visit in further detail. Please give me a call at your convenience. Warm Regards, Kirk Watkins - General Manager (864) 242-4000

通報する
BA
BARBARAR
サウスカロライナ州
評価・口コミ(4)
2020年10月22日にご来店
総合5お料理4サービス5雰囲気5

Great place for rooftop outdoor drinks! The view is amazing!

UP on the ROOF
返信日 2020年10月28日

Thank you so much for your 5-star review! We aim to treat our guests to an amazing dining experience and it sounds like you enjoyed every aspect of your visit. We appreciate your feedback and hope to treat you to another experience again very soon! Best wishes, Kirk Watkins – General Manager

通報する
CS
vipCoachSee
ハワイ
評価・口コミ(7)
2020年10月22日にご来店
総合5お料理5サービス5雰囲気5

Great service, excellent food, perfect evening.

UP on the ROOF
返信日 2020年10月28日

Thank you so much for your 5-star review! We aim to treat our guests to an amazing dining experience and it sounds like you enjoyed every aspect of your visit. We appreciate your feedback and hope to treat you to another experience again very soon! Best wishes, Kirk Watkins – General Manager

通報する
J
Jack
評価・口コミ(1)
2020年10月22日にご来店
総合3お料理3サービス3雰囲気4

There was little choice on te menu and unfortenately there was nog decaf espresso/ cappuccino.

UP on the ROOF
返信日 2020年10月28日

Thank you for your candid rating. I'm disappointed that your dining experience fell below your expectations, and I encourage you to reach out to me directly at (864) 242-4000 if you'd like to share more details. I want to be sure your concerns are fully heard so we can improve moving forward. Hope to hear from you! Kirk Watkins - General Manager

通報する
L
Lydia
サウスカロライナ州
評価・口コミ(2)
2020年10月21日にご来店
総合5お料理5サービス5雰囲気5

Perfect spot for after dinner drinks! The rooftop and weather and view were amazing!

UP on the ROOF
返信日 2020年11月3日

Thank you so much for your 5-star review! We are glad you enjoyed your visit with us and hope you will join us again soon! Best wishes, Kirk Watkins - General Manager

通報する
PB
PatrickB
評価・口コミ(1)
2020年10月21日にご来店
総合4お料理4サービス4雰囲気4

My wife and I had dinner and drinks here and we really enjoyed our time together. The scenic views were very nice and the service was very accommodating, in addition to the food being very good. We will return as well as invite friends and family to come share the experience. A great opportunity for you and your significant other to get away and enjoy.

UP on the ROOF
返信日 2020年10月28日

Thank you for your review! We appreciate your patronage and would love to earn that 5th star from you. Please give us a call if you have any additional feedback on how we may improve in the future. We hope to serve you again soon! Warm Regards, Kirk Watkins - General Manager (864) 242-4000

通報する
j
juliejulie
ボルチモア・メリーランド州
評価・口コミ(2)
2020年10月19日にご来店
総合5お料理4サービス4雰囲気5

Great views- great drinks-great food-and great service. Indoor dining or two areas of outdoor. One more bar like, one quieter. Heat lamps overhead if it got chilly. Great ambiance and the best views around!

UP on the ROOF
返信日 2020年10月28日

Thank you so much for your 5-star review! We aim to treat our guests to an amazing dining experience and it sounds like you enjoyed every aspect of your visit. We appreciate your feedback and hope to treat you to another experience again very soon! Best wishes, Kirk Watkins – General Manager

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TE
TES1
サウスカロライナ州
評価・口コミ(5)
2020年10月17日にご来店
総合1お料理2サービス2雰囲気4

Such a disappointing experience!! The only 2 positives of the evening first:
1) View was pretty nice
2) our “charcuterie block” came out quickly.

And the rest of this review, sadly, will only be negative issues because that’s all we had:
1) When making our reservation we noted it was for our anniversary. The hostess told my husband “happy birthday”
2) The $28 charcuterie block was a joke. 2 tiny pieces of cheese and 3 slices of store bought equivalent of salami. No bread on the plate, only 1 small pickled okra.
3) We had to return my drink the Up in the Air because it had some jalapeño flavor in it and was very spicy...even though it wasn’t supposed to be like that AT ALL. I then asked our server what the daily special frozen cocktail was from the sign I’d seen walking in and she responded she wasn’t sure she had meant to look but forgot. She never came back and told me what it was.
4) I ordered the burger and my husband the steak quesadilla. We saw the food runner try to drop it off at 2 different tables (even placing it on front of someone at one) until coming over to us and asking “what did y’all order” she then dropped the food and didn’t even ask if we needed anything with it. I’d wanted French fries so paid the $3 up charge for them, only to receive them cold and with no condiments. After 6 minutes our server went to the table next to ours and still hadn’t checked on us. I had to call her over as she left since she hadn’t checked on us to ask for ketchup for my now cold fries and my husband asked for sour cream. 5 minutes later she drops them at the table, again not asking if we needed anything else, and we find out she’d brought horseradish instead of sour cream for my husband.
5) the check is dropped without even asking if we’d like dessert, even though we’d made a point on our reservation it was our anniversary.
6) This who experience cost us $98.78 for mediocre bar food AT BEST and extremely subpar service.

UP on the ROOF
返信日 2020年10月19日

Thank you for your candid feedback. Outstanding food, service, and value are things that we normally accomplish with ease. There are simply no excuses for all that went wrong…at every turn. I can only say how terribly sorry I am that your experience here was such a disappointment. I would love to personally apologize and discuss your visit in further detail. Please feel free to give me a call at your convenience. Warm Regards, Kirk Watkins - General Manager 864-412-7845

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OT
OpenTable ダイナー
サウスカロライナ州
評価・口コミ(2)
2020年10月17日にご来店
総合4お料理4サービス5雰囲気5

Lobster ravioli was delicious but should have been marked as an appetizer as it was like 4 pieces. The view was great and the atmosphere was nice. The heaters in the ceiling were nice on a cooler evening. The service was good outside the staff delivering our plates to the wrong table then having to have the kitchen make the plates again. Parking is valet only. Plan for a walk of avoiding $10 fees.

UP on the ROOF
返信日 2020年10月28日

Thank you for your review! We appreciate your patronage and would love to earn that 5th star from you. Please give us a call if you have any additional feedback on how we may improve in the future. We hope to serve you again soon! Warm Regards, Kirk Watkins - General Manager (864) 242-4000

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よくある質問

UP on the ROOFは Postmates と提携してデリバリーを行っています。UP on the ROOFはテイクアウトにも対応しています。テイクアウトはお電話((864) 242-4000)でご注文ください。

OpenTable ダイナー284名によるUP on the ROOFの評価は4.3☆です。

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