Verdugo Terrace at Castaway
The Terrace was lovely and the service was warm, friendly, attentive and knowledgeable. The charcuterie board was great, but the short rib was outstanding!
It was not as advertised. We are basically sitting in the parking lot surrounded by smoke.
Food was cold service was horrible and we were sat 1hr 20 mins after our reservation time when we were told we would get our table in less than 20mins
It had a beautiful view but seemed like they where under staffed, also told us we only had 90 minute table time
Thw worst dining experience ever! The Castaways was great so we decided to try the Verdugo Terrace. We had the polar opposite of the experience we had at the Castaways.
Service was awful and they were not that busy.
We were given 90 minutes to eat and the clock started running when we were seated. We waited 20 minutes for drinks and another 30 minutes for dinner. Seriously
ridiculous. The food was terrible .
It’s too bad because the view is beautiful.
Only saving grace.
The view is always amazing.
Delicious food. Great service. Our waiter awesome, we really liked him We will go back.
The view was amazing! I enjoyed having a cocktail drink while having such an amazing view. Along with the view the food was very delicious.
I don’t liked because is in the parking lot except for the view
Same great service as sitting indoors at Castaway. Spacious, Fresh breeze while still enjoying the great view,
The food wasn’t good and it wasn’t worthy the cost
The place start off well with romantic setting with a view and music. Service was also good and attentive at the start of the dinner around 6 pm. However after 30 minutes the site was hectic with more reservations being honored then there was staff to accommodate the influx of guests with limited staff. The food was also took a long time and was not good at all. It is such a shame since brunch during covid was great a weekend prior to going to the terrace for dinner. Overall would not recommend this outdoor terrace as the food and service is horrible. I waited over 30 minutes to get a water refill and no one asked us if our food was good or if we needed condiments or the like. Save your date night and go elsewhere.
Beautiful view in parking lot Terrance. Staff was very pleasant. Never felt rushed.
The sandwich was a little salty. Everything else was perfect!
The experience was much better than expected as Verdugo Terrace at Castaway is a dinning area in the parking lot. For my surprise the sitting area has a great view nicely decorated, excellent service and the “limited menu” is just a summary of very tasty entrees and main plates ( my giant prawns were delicious). The waiter was very nice and attentive. Everyone in the party enjoyed every minute.
Food was amazing! Customer service can be improved but overall we enjoyed the experience.
Always great experience at Castway. Derrick (the GM)
It was amazing!’ The view was incredible, the staff were very nice, friendly and help with the menu giving great recommendations! It was a great 1st time experience. I would recommend this place to everyone and will be coming back.
My over all experience was Amazing form the veiw along with the music chose, I will definitely be back
The menu was limited, the food just ok and the service was slow and horrible. At one point they delivered everyone's dinner except the Birthday boy's dinner , which was exactly the same as two other orders. He had to wait a good 20 minutes before he could get his!
Very nice experience. We felt totally safe and socially distant. The view was amazing at sunset. We shared the charcuterie board and the chicken sandwich, which were more than enough for us bother. The service was fast and friendly. Would dine here again.
LOVED this terrace action!! the view and the service were stellar. Highly recommend. The food was AMAZING.
Bad bad bad bad bad bad bad bad bad bad bad bad bad bad
Open space for quiet and intimate dinner.
Ordered a cocktail that we didn't like and they switched it out with no questions
Beautiful view, delicious food and drinks. The staff is accommodating and friendly and my waiter Kyle was amazing. It was my birthday and I felt so special. I will definitely be returning.
New Terrace was very nice. Check in people a tad up tight. Got there 10 minutes early on an early Tuesday evening. No one in Terrace. 2 in our group forgot mask and would be 19 minutes late. Check in said if we sit now, our 2 hour clock would start. For a pricey restaurant, they should have sat us and let us linger with a drink until our whole group (6) arrived. My shock (You've got to be kidding) at not being able to be seated in an empty terrace ended I them them to seating us. The place was built for social distancing, do could be filled. We were alone for first hour or so and then only 4 more tables filled before we left. The restaurant is pricey, the food was good, the set up and atmosphere was very nice. The check in people were not realizing that pricey places should bend a bit and the waiter, I believe was new. He did a good job. All in all, I would go again, but certainty not weekly.
Food was prepared well with a good presentation, the martini made well and tasty but the wine was a little short on the pore, specially for the price your paying. The service could have been a little better but i don't blame that on the servers they just didn't have enough people for the amount of tables. The view was the best part of the atmosphere and the free self parking was nice. Overall a good experience, although a little overpriced, and would go back for an occasion but not for a regular meal.
We ordered the caesar gem salad, mushroom flatbread, giant prawns, & key lime pie. The salad and flatbread were delicious, as was the complimentary chips & harisa sauce. The giant prawns were overcooked and the key lime pie was extremely sour. We complained about the prawns and it was taken off our tab. We didn't have the heart to complain twice regarding the key lime pie. I think the whole venue is just really short staffed. The waiter was great, very kind and accommodated us as best as he could. The bathroom is also a ways away in the main building, just something to consider.
Great customer service
I was seated immediately upon arrival. Service was great. Our server was attentive and professional. Drinks were good. View was amazing.
Food was delicious but took way too long. We had 4 different servers. The first server was rude and never came back after we asked for 5 more minutes to decide. The rest of the servers were okay. The last server made up somewhat for the bad and long service wait. Food was good but I would contemplate if I would return.
Castaway outside dining was a pleasant experience in the middle of quarantine. Employees and restaurant did great following all guidelines for masks and sanitized areas. To get 5 Stars on food, all they need to do is finesse the bar menu as they were light on anything but mixed drinks. Hopefully with time this will get fixed. But overall, a very pleasant dining experience.
I’ve been here many times before so me and my friends decided to do brunch ... it was a total disaster they took over hour and half to bring food so we started with drinks which they arrive to our table after getting food so we sat there for over an hour with no drinks or water , other people got food and drinks before us and we go there before them .. the waitress apologized and give us free drinks but honestly we were really upset and starving at that point .
We ate outdoor cooking in a parking lot....totally not worth the $300
OpenTable ダイナー35名によるVerdugo Terrace at Castawayの評価は4.1☆です。