Village Grill - Village Hotel Swansea
Stayed on half board basis with friends.
Breakfast was excellent with great service. Food was good quality served hot and plentiful.
Evening menu was limited we tried all meals and would recommend you stick to this menu as the bar food we tried was disappointing,the curry had four small pieces of meat and was watery.
The fish and chips was excellent and could not have been improved upon.
The bar area is very busy with football on all 6 tvs the staff kindly offered to serve us in the reception area which was fine.
Lovely food, great staff, all made us feel welcome, definately recommend.
Stunning deco fab experience well worth a visit x Food lovely. Highly recommend a visit especially for any sporting event x
The restaurant was fairly busy with some groups. The staff worked hard and dealt well with some difficult customers who were complaining over something and nothing in a very rude tone and manner. This was unnecessary but the staff were apologetic and tried to resolve this in a calm and professional manner nonetheless. This did not impact our evening and the prepaid meal was outstanding. Overall a lovely evening with delicious food and attentive staff.
We booked under a deal which included two course and a glass of prosecco each. This was really good value and generally the food was good. However, the service was very poor. Initially they refused to give us the prosecco even though I had my booking confirmation on my phone which showed it included prosecco. They were very rude and unhelpful and I ended up having to leave my table to go to the reception for help. The reception staff were great and sorted the problem straight away. Even on my return when we were served the prosecco the staff were still very rude and did not apologise for the mistake.
Lovely food ,,
Food was awesome and the service was excellent
We had a fantastic anniversary thank you
Starters not good soup in a mug and only enough for 1 of us my father is 84 and would like a dish no bread rolls was told they would be 20 minutes lovely dinner but going back for second helpings was a Nono no mash or meat desert was the worst iv had there lumpy custard and the apple crumble was as not to good at all
Very disappointing to find that i was not able to use my membership discount card.
The food, once again, didn't disappoint, alltho portions with soup/dessert -have got smaller.
But the service was absolutely lacking. There was a very very miserable looking young lady who came to our table once, for drinks order. After that we didn't saw anyone. The dirty plates stayed on the table , untill I called someone over who then took the plate i pointed out not the rest of dirty plates which the table was covered.
Waited AGES to find someone to ask for soup/dessert
there was a birthday party next to us and when they left the girls cleaned up the area, instead of making sure we was ok..As we was still there but the birthday party had left.
I booked it for mothers day but after having that non existing service level, we are going somewhere else.
Sad really. We use to love that place.
Stayed over for the Sunday deal, thoroughly enjoyed food and stay over.
Amazing food, staff wonderful, can't say enough good things about it
Excellent food and terrific service. Staff were really helpful and courteous. Food portions were really good and the quality of the food and attention to detail were the best we've experienced in any Village hotel.
Food was excellent, best steak ever tasted. Place was lovely and so were the staff but were a bit slow when delivering drinks etc. Would defiantly go there again.
Food was cold (Steak) and sent back twice. Waited 40 minutes for the third appearance and it hadn’t come so we left.
I advise everyone to avoid
stayed at the village hotel swansea for a treat for my husband. Booked in for the satisfaction saturday deal so booked a table in the village grill. The deal is good value for money. The food was very tasty and i would book again in the future. Had the duck tacos to start followed by the chicken skewers.
we were very very cold next to the windows, the Béarnaise sauce was very runny...
We asked for a corner table but they placed us in area that had loud people next to us!
Really enjoyed my visit. The service you couldn't fault and the food was excellent. Tasty and presented beautifully. I was surprised how good the food was, especially as we had such a great deal for the hotel with dinner. Excellent value.
Lovely tasty enjoyable meal, excellent service, staff very attentive and friendly, value for money will certainly go back
Its a very good sunday lunch with friendly helpful staff. Would come again.
We had a set menu which was very basic. Could not pay extra to eat off main menu. Don't think I would bother again.
Nice place but if on a meal deal , needs changing more often, been a few times very bored now.
Food was completely overpriced and very average. Would not visit the restaurant again.
We booked the Sunday lunch buffet to celebrate my in laws 40th wedding anniversary . The starters were very limited for children , the carvery was beautiful and desserts were lovely too the kids and adults enjoyed the ice cream machine equally
Nice room good food friendly staff good value for money have recommended to friends.
A good place for a family get-together. Good starters and deserts. Main course good meat, shame about the vegetables. Dried up, overcooked sprouts, and potatoes should be crispy!
Our waitress was so friendly and helpful made our evening
It was very bright and very noisy, felt more like eating in a canteen than a restaurant, we were disappointed as we were really looking forward to our date night following a really stressful week.
Enjoyed a lovely weekend at the Village Hotel - all good - comfort/service and good value.
The one point I would make is the décor - it was drab - colour-less - grey everywhere.
The pub area had black walls - black seats and grey mostly everywhere - certainly not somewhere I would not want to spend any time - quite dismal.
The corridors on the landings were again a dark greenish colour and again very dismal and dark and made it feel like the walls were closing in, especially as the corridors were without windows and there was little natural light.
While I appreciate grey is a very modern and contemporary colour I think there are a lot of areas which could do with an alternative colour choice and just use the grey as an accent colour.
2 medium rare steaks overcooked on outside raw inside made for 2 very chewy tough steaks and at £26 each ruined the meal. Our waitress asked our opinion of the steaks after we'd eaten and said she didn't think they were cooked properly, very observant and she wasn't afraid to comment. I liked that. We said they were edible and left it at that. 1 of our 4 deserts arrived 20 mins later than the other 3. The rest of the food, drinks and service was lovely.
Nice place for Sunday lunch and decent value but the beef on the carvery ruined it. So much garlic infused into the beef you'd think the chef was seeing off a herd of vampires.
Excellent service and fantastic food!
The staff were really helpful and friendly.
It is a very good value for money on Sunday particularly but for the roast it would be nice to have a bigger choice of greens as it is mainly potato.
Happy Hour bottle of wine for £10 - very reasonably priced meal - fair choice on the set menu - very good service from pleasant staff and no long waits. Enjoyed the evening out with my sister.
All just a bit bland and over priced. I’m a member of Village CARDIFF so expected similar environment- sadly disappointed. Doesn’t appear that this hotel has received any investment recently? We were really bothered by flys during our meal to the extent that we moved tables. Flys were still present at breakfast time. Slightly worrying from a hygiene perspective. Breakfast was very basic and fell well below range I’ve experienced at other village hotels.
We had a fab evening for our anniversary thank you very much
This was my 5th visit in the last 3 mths and my wife and I really enjoy our stay The hotel is modern and spotless Friendly staff who could want for more See you soon
Great food and staff but the room had lots of little flys in ,,,not good when your eating food
When we arrived at the Village, Swansea there was a slight mix up with our room and so the service we received at the restaurant really made our stay! The two ladies that served our table with food and drink were outstanding! We had our 5 year old with us and they brought him colouring pencils and activity sheets, they also made sure that his food arrived with our starters which we really appreciated. To add to this, our food was fabulous and the lady at the till also noticed that we had overpaid online for the meal deal and refunded us immediately (we would have missed this completely and like only noticed when we returned home!). This level of customer service is rarely seen these days and both ladies should be highly commended.