Viva Vegas Diner, Bar & Grill
Despite having a reservation it was closed when we arrived without any notice to us
Absolutely appalling, arrived for my daughters 7th birthday with little people and a birthday cake, to discover the restaurant closed for refurbishment until the 19th February. We had booked weeks before and CONFIRMED the night before, spoke to management who tried to fob us of with high winds forced closure, they clearly hadn't read their own sign. Doesn't matter why they were closed there was no attempt to contact us to let us know. NO APOLOGY, NO FOLLOW UP. Disgusted. Huge thanks to Pizza Hut nearby who took us in and made sure my daughters birthday was fab!
We was able to book a table on the 15th feb 2020 and guess what the place was shut. We walked 20mins in the pouring rain along the front in storm Denis for it to be shut and all near by restaurants fully booked due to a convention taking place in Blackpool and it being really busy very disappointed that we was allowed to book a table when it was a closed restaurant
Booked a table online for valentines before the show the website let me book it. Got a text message to confirm it. Got there and it was closed.
Fantastic Time we had food was excellent the lady who served us was most helpful and polite she even brought out our birthday cake and stored it in the kitchen until we were ready for it. excellent service in restraint just need to work on calling customers back when checking reservations. it was my daughters 21st birthday and everyone had a fantastic time 10/10 for food and customer service in restraint thank you it made the 50 mile round trip perfect thank you Viva Vegas bar and grill.
Poor - walked in then walked out. Unattentive staff, poor menu choice and a dirty establishment overall.
Thanks for your review, but we really cast doubt on our extablishment being classed as 'dirty'. We think you may have reviewed the wrong venue?
Friendly and warm welcome xx wonderful food nd drinks xx all round a brilliant visit x
Judging by the food we’d ordered we are of the opinion they had ran out of BBQ sauce but failed to tell us therefore food was bland and unpleasant so we didn’t eat it.
Decent looking resaurant, nice inside, Staff where fine and easy to deal with.
Food is Awful unfortunately.
Don’t like the fact u have to join a queue at the bar to order your meals and also having to pay your bill up front is not normal in a restaurant
Our food took ages to arrive, when it did it come it was only lukewarm and there seemed to be no staff around to complain to & if we hadn’t paid the bill upfront we would have probably got up & left
Overall we were not very impressed and will not be returning AGAIN !!!!
Despite booking well in advance and it being quite, our food took 55 minutes to arrive. It was an overpriced McDonald’s at best. We booked here because it promised an experience but the atmosphere was no existent. Very disappointed and won’t be going again.
This could be an excellent venue however food is average and over priced. Would benefit from a deep clean as well, witnessed staff brushing the floor changing a bin then straight to serving food with no hand cleaning at all?!
We were a party of nine and had pre-booked a table for 26 oct. We were soon seated and didn't have too long to wait for our order. We were all happy with our meals and found the place to be clean with a good atmosphere. Will definitely visit again.
A fantastic place to take the kids. The food was lovely and it had a great atmosphere. I will definitely book this place again.
Pre booked table on line. Waited 45 mins for simple order of hot dog and chicken burger.
Food arrived cold....staff were not very forgiving and treated us as if it was our fault! Refunded for food only....not refreshments.....the restaurant was not busy.
The food was good, the atmosphere was nice and the staff were friendly. However we had to wait a very very long time for our food. With little to no explanation or apology. When you are eating with small children with you, you really notice when the service is slow. It wasn’t clear why as other people’s food was arriving who had ordered after us. When it eventually came it was delicious and thankfully worth the wait.
We had booked a table which was definately needed as they were turning people who hadnt away. We were greeted and seated by a lovely member of staff. Food was ordered with ease but it did take an hour and a half from ordering to have starters and mains. Table wasnt cleared very quickly and we waited another 30mins for our desserts. Lovely food but not enough staff when really busy. Also our order was wrong, the server had told the chef but his reply was just take it anyway.
We waited 40 minutes for our food and the place wasn't that busy. I mentioned it to the waiter and received no apology. The food was OK, not great. Decor was nice but the benches could use a wipe down.
wish I could give more than 5 star , the manager stepen was fabulous and the rest of the staff was so friendly, food was great , portions though were too big and there was a bit of waste , a thourougly enjoyable experience
Made a booking for my 40th birthday and even advised the restaurant of this. Sent my details to join their birthday club and didn't hear a think back. When we arrived my reservation was not checked and we were told to sit anywhere. When I ordered food at the bar I was told by the waitress she didn't know anything about the birthday club and on presenting my meerkat Meals membership number didn't know how to process it. The manager was more interested in something else than helping her. I paid the bill then realised my discount had not been processed correctly but I felt I couldn't approach the staff as they all didn't seem to have any idea what they were doing. Food was good thankfully but not overly hot. It's advertised on the internet the servers are in 50s costumes etc which attracted us to this restaurant however this was not the case.
Overall a shockingly disappointing experience for my 40th birthday meal and I will never recommend it or go back.
Lovely people lovely food great service and value for money and your made to feel welcome.
Food was warm and not hot. Drinks were long arriving.
The food was essentially like something that had been taken out of the freezer and heated up. We were excited by the selection of vegan and vegetarian options on the menu but the food was average at best and not good value for money. The staff were helpful and friendly though. The worst thing was a large group of people in the restaurant who were extremely loud making it quite a stressful dining experience!
It was the worst service I have had in restaurant for years.
Long awaited diner and show package,
Show was very good,
Meal was not.
Booked meal for 6pm, with the show starting at 7.30 pm,
Only just made show.
Long wait for food.
Staff seemed not to care about anything.
Food wasn't as good as our lady visit won't be going back
Food was amazing. Restaurant was clean and staff were very friendly and helpful.
Nice place,went twice & enjoyed both visits,would reccomend the place to others,boths sons loved the milkshakes
Waited 40 minutes for food, not high quality, bread was stale, nachos were dry, overpriced for what we got
Staff welcomed us as soon as we arrived, informed us of the specialty drinks/milkshakes they did. Food was lovely, will definitely go again when next in Blackpool.
Went there as we had got tickets for the Viva high jinx and it was ok. The first 2 drinks I requested they did not have - bubblegum milkshake and a cream soda - and my friends corn on the cobs were cold. Staff seemed friendly enough. Food was over priced for what it was.
We booked for 7pm, as a hen party, it was not table service so all our food came out at different times, I was last to get any food which took almost an hour, but before I actually got my food they came over with at least 4 different meals which was not what I ordered, I have been before about a year ago and it was amazing this experience was awful, will not return which is a shame because the food is really good
Great food and service, grabber machines for the kids
The staff were pleasant enough but not overly attentive. The food was slightly dry and the chocolate cake tasted burnt.
Would prefer table service....
Some of the party's food was OK ribs and burger were dry and brunt the ambiant between staff especially the manager was terrible the wait time for meal was long
The service waa shocking as the aitress seemed all to be aged around 16 years old. Only the manager doing any real work.
Had pre booked after a previous visit in October. Arrived and had changed to ordering food at the bar instead of waitress service. Ordered food, couldn’t get chocolate swirl milkshakes. Got main course which was fine. Went to bar to order desserts. They left all dishes from main course on table and brought desserts. Then told us we would have to hold desserts while she cleared table two plates at a time! The desserts should have come with ice cream and all were delivered without it. When they brought ice cream it had been defrosted and refrozen as full of bits of ice. The warm chocolate fudge cake was served stone cold and had to ask for it to be heat up (had double checked when ordering that it would be warm) The loaded vanilla ice cream arrived covered with cream so couldn’t see the ice cream and when my daughter got to the ice cream it was one scoop of vanilla, one of chocolate and 2 of strawberry ice cream which she doesn’t like. Despite place being almost empty service was very slow.
Great food welcoming staff who made sure my children had a fun experience could not fault the staff or food
staff and service were good, but food was quite bland and really not worth the money
Appeared short staffed, was given the wrong drink, nachos were a disappointment, cheese was just on top of s handful of chips underneath that was no cheese. Portions were massive but tasted good. Was sat in the window and it was roasting and mega sunny, had to sit with sunglasses on
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OpenTable ダイナー53名によるViva Vegas Diner, Bar & Grillの評価は2.9☆です。