The Western Door Steakhouse -Seneca Niagara Resort & Casino
We had dinner at the Western Door during one last nights before they had to shut down, due to the State's restaurant ban... It was a great dinner and I can't wait until they're able to reopen. Here are the details:
When we arrived, we were greeted, immediately, at the podium and were seated at a nice booth. We were presented with a very good steakhouse menu, with many cuts of steak and some excellent seafood selections. We liked the iPad that let us scan through the extensive Wine/Cocktail list (we picked a French, white wine that was excellent).
The food was great (more on that later), but the true excellence at this restaurant is the service. We were visited by both the manager and assistant manager who wanted to make sure that everything was perfect... and it was. The server "team" was terrific. It ensured that there was always someone paying attention to us. Even though there were many other diners at the restaurant (seating was limited due to the State directives about occupancy during the health crisis), they made us feel welcome and important. Shortly after one team member delivered something, the other member would stop by to make sure the preparation was as ordered.
For this meal, both of us ordered the Filet... they arrived at the correct temperature, as ordered. One of the side dishes we ordered was the sauteed mushrooms. We recommend it. The French Onion Soup is also excellent, but beware... it's a large portion and very filling.
Overall, it was an excellent experience and we will surely return as soon as we can.
Always friendly staff and excellent quality and quantity of food
Always excellent and this occasion didn’t disappoint. Special kudos to the staff and management who made us feel very comfortable by explaining all the preventative measures they’re taking In light of the current pandemic, it was most reassuring as a customer to know they were on top of everything.
Food was outstanding. Came out fast and cooked to perfection. The pair or waiters work well to take care of you. Buffalo crab dip and the beignets were amazing! Would like to see some better bourbons on the list. Also a little more privacy at the tables. We had a loud mouth 2 tables down and could hear every word. But a great dinner
We took my cousin as a “thank you” for her help during a difficult time for us
Everything was terrific
The best scallops I have had in years! Perfectly cooked and the sauce was amazing.
Servers were exceptional, meals were prepared as ordered, cocktails were a little pricey overall a very nice experience. thanks to all !
We had an excellent time! Our wait staff was great, even out up with us thinking our beignets were under cooked. Our steaks melted in our mouths and everything was just great. Plenty of time to enjoy ourselves in between the apps and entrees and desserts.
WOULD BE HELPFUL TO TRAIN SERVERS ABOUT FOOD VOUCHERS. WE HAD A $50 FOOD VOUCHER AND DID NOT REMEMBER THE BILL HAD TO BE CHARGED TO OUR ROOM IN ORDER TO RECEIVE. WE DID ASK OUR SERVER BUT THEY MUST HAVE THOUGHT WE HAD FOOD CREDITS WITH OUR CARD SO TOLD US WE HAD NO CREDITS SO WE CHARGED MEAL TO OUR CREDIT CARD AND LOST OUT ON OUR $50 FOOD VOUCHER. THE FOOD, HOWEVER, WAS VERY GOOD.
Great service from Nicole and Brian, they were there always looking after us. I rate the lamb a 7 out of 10, it was missing that sear on the outside of it, flavour was good. Crab cake was an 8 out of 10.
All in all great service and good food
Food was good but definitely not worth the ridiculous prices. I got the lobster Mac and cheese which barley had any lobster in it.
Haven’t been back since remodel. Looks fabulous. Had waitress we previously had who was awesome. Excellent service and she was busy with many other tables. Food was great. Very nice evening!!!
Attempted to make reservation for 630...non available. Made a reservation for 530.
Upon arrival at 530 the restaurant was only 30 % occupied . At 630 not more 50% occupied.
Something amiss with the reservation system.
Haven't been here in a while...food was great and so was the service.
Food was excellent. We had a great team that waited on us, they were very accommodating and personable. We hadn’t dined there in awhile and we enjoyed our evening, glad we made the choice to try it again.
Good food good service good expirience
The food was exceptional as well as the service. I like that they have 2 servers who were both very personable.
Great waiter and beautiful restaurant. Food was dynamite. Steak cut like butter.
Absolutely delicious food. The service was amazing. I would highly recommend this restaurant. Always a fantastic experience.
My husband and I went there to celebrate his Birthday during our stay. The experience was very good from beginning to end! The hostess was very pleasant, our wait staff was exceptionally well and they all had a great sense of humor which is a good thing with my husband!
The food was outstanding and just enough for the two of us. They even brought out a special birthday dessert for my husband, which we thought was very kind!
We would definitely recommend this restaurant!
Always can be counted on for a good steak. Service is frriendly.
My sister in law's birthday and her first visit. She thought the steak was one of the best she ever had and thoroughly enjoyed everything. .including the fuss our servers made over her for her birthday!
Always a great time. Excellent food Excellent service!
Birthday dinner for our daughter. Love coming there always a wonderful dining experience!!!!!
Great meal. Wish they would add a decorative steak sauce to the plate like other high end steak houses. Otherwise fantastic experience
Date. Steak and sides excellent. Salmon was terrible. Should stick with meat selections. Expensive for what you get
We got the Date Night Special and it was wonderful, cooked to perfection.
8 oz fillet, garlic mashed potatoes and broccolini and a side Caesar salad.
Service was outstanding.
Will return again soon.
We were celebrating our daughter’s engagement to our future son in law.
I had a very delish 7oz tail and a 12 oz filet both way overpriced but delish. Husband had a strip steak which unfortunately wad terrible. The noise level it's so loud I mean honestly when you over pay for a meal you shouldn't have to have to shout to your partner and leave with ears ringing .
We were there to celebrate my husband's birthday. The staff were very accommodating and pleasant.
Food was very good service was wonderful wetter easy to talk to not pushy we will go back
The food was excellent and the staff were engaged and fun. Excellent experience.
Great dinner. The food and service was awesome. Would recommend this restaurant to anyone that likes a fine dining experience.
Just fantastic, food was delicious and fresh! Great servers!
Very good food and service. It's not y favorite casino steakhouse--I'd like to see a bit more of an extensive menu--but it's consistently good.
I have been to other steakhouses that meet or exceed the standard of a 4-star or 5-star restaurant. I (Joanne) ordered scallops, which came to the table and were entirely overcooked. I took one bite and left them all on the plate. Steak was good.
No one ever came back to take a dessert order, so we flagged down our assistant server. He apologized and took our order. While we were waiting for our desserts, our waitress came over, handed us our bill and said "Have a great night". We told her we ordered desserts and we were waiting for them. She stormed off and never came back. Our assistant server brought us our desserts, and our bill. We had an Advantage Gift Certificate for $200 which he took. Our bill was $160. He came over and said everything was fine. We asked for a receipt, and he said he could not give us one. We wanted to be able to take two desserts "to go" to take to our room because we still had $40 left on our gift certificate, and he said no, that we could not do that.
If anyone is going to spend their money on a good steakhouse, I would recommend Buffalo Chop House over this place any day of the week!
All 4 of us liked our meals. Loved the appetizers . I ordered the carmelized mushrooms as a side. I shared them with the others. They were delicious, but we could not finish all of them. Our main courses were very filling. My husband shared his sweet potato with my 2 cousins. The potato was plenty big enough for all 3 of them to enjoy. Our waitress was very good. We did find the restauraunt very noisy at first. Much better when it thinned out. We unfortunalely had a table of very loud women beside us. I could block them out, but they were really bothering my female cousin who was sitting the closest to them. I know you have no way to control how loud some people get. Overall, we had a lovely experience and were not rushed at all. We had plenty of time to have a great conversatuon with our coisins. Hope to take them out to dinner with us again some time in the future.
The food is always delicious, service is great, and atmosphere is terrific. Top notch restaurant!