Ruth's Chris Steak House - Louisville

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1. RA

   RAC41

   評価・口コミ (1)

   5.0

   評価・口コミ (1)

   1日前にご来店

   overall5food5service5ambience5

   Outstanding choice in every way! We will definitely do it again. Could not have celebrated our 57th Wedding Anniversary anywhere better.

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2. OT

   OpenTable Diner

   ケンタッキー州中部

   評価・口コミ (1)

   1.0

   評価・口コミ (1)

   3日前にご来店

   overall1food1service1ambience2

   Some classics just need to be put to rest.

   Ruth's Chris Steak House - Louisville1日前に返信済みWe are very sorry to hear that your experience was less than satisfactory. We will pass along your feedback to management.

   Report
3. OT

   OpenTable Diner

   ケンタッキー州中部

   評価・口コミ (9)

   2.0

   評価・口コミ (9)

   6日前にご来店

   overall2food2service3ambience4

   I love Ruth Chris but the last two times it just hasn’t been what I once known it to be. The food is not the same. My macaroni was runny and cold. The mushrooms were hideous TWICE and I reserved for birthday dinner and no preparation was done. My waiter even said he had no clue it was a birthday. I hope this gets better soon because I love the stuffed chicken but for now I’m just going to have to get the recipe and eat that at home. As for the lobster Mac it’s a few other places in town that offers that so I’ll be visiting them for dinners. I was here about a month ago and it was much the same. That time when ordering the Mac and cheese the waitress and the manager came to my table to inform us that the cooks have messed up the sauce and it takes a couple hours to make some new, as well as a couple other things. I hope the cooks get it right sooner than later but I’m cool on them for a while. Stuffed chicken was still 🔥 though. Thanks!

   Ruth's Chris Steak House - Louisville5日前に返信済みThank you for taking the time to share your comments. We always want your meal to be perfect so you can focus on enjoying your experience. We will work with our team to improve and hope to welcome you in again soon.

   Report
4. DP

   DPerk

   タンパ・ウエストセントラルフロリダ

   評価・口コミ (10)

   VIP
   2.0

   評価・口コミ (10)

   2022年6月21日にご来店

   overall2food5service1ambience5

   The kitchen had an order mixup and it took an hour to be served. Manager explained, apologized and comped us for the dinner. Mitigated a bad experience. Unfortunate episode but glad Ruth C’s made it right. Thanks to Manager!!

   Ruth's Chris Steak House - Louisville返信日 2022年6月24日We’re sorry to hear that we weren’t able to provide you with the best experience possible. Hope you’ll give us another chance in the future.

   Report
5. OT

   OpenTable Diner

   メンフィス

   評価・口コミ (11)

   VIP
   4.0

   評価・口コミ (11)

   2022年6月21日にご来店

   overall4food3service5ambience5

   19 yr anniversary. I love this Ruth’s Chris, but this meal didn’t measure up. That being said, I will be back. Anyone can have an off night.

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6. DD

   DonD

   ケンタッキー州中部

   評価・口コミ (3)

   2.0

   評価・口コミ (3)

   2022年6月21日にご来店

   overall2food1service2ambience3

   Steaks were overcooked, 1 had to be sent back. Both were not cooked to order. Filets were gristly. It was our wedding anniversary and very disappointing. Service was adequate, but not attentive. Restaurant did make it right and did not charge for dinners, only drinks and appetizer charged on bill. We will not go back.

   Report
7. k

   kentuckykelly

   ユタ州

   評価・口コミ (13)

   VIP
   2.0

   評価・口コミ (13)

   2022年6月20日にご来店

   overall2food2service2ambience5

   I've been going to Ruth Chris for 22 years and have had better experiences. I'm assuming the server was new and having a very difficult time. Our family of six had reservations to celebrate their father's (my husband's) birthday. The positives: The ambience was wonderful along with the beautiful sunset. The seafood tower and tuna appetizers were wonderful and the wedge salads were good. My daughter did not receive her Brussels that she wanted for her appetizer until the main meal. We arrived at 6:35 for 6:45 reservation and they seated us about 6:52 p.m. It was long meal not leaving until 920 p.m. My three sons' steaks were incorrect: blue cheese not ordered, cowboy mistaken, etc .. So they took everyone's steaks back but mine. Therefore when they brought everyone else's steaks, mine had gotten cold (I misunderstood her when she said she would bring me another steak and that was not our server that was someone else that had brought the food to us). I've had the mashed potatoes before and today they were the worst mashed potatoes I think I've ever had. They did comp my steak and took off a couple of appetizers and gave us desserts. The manager spoke to the table next to us because it was also his birthday dinner and they still hadn't received food by the time we left. The manager came to our table early on, therefore we did get to speak to him about all the issues.

   Ruth's Chris Steak House - Louisville返信日 2022年6月22日kentuckykelly, Thank you for taking the time to share your comments. We always want your meal to be perfect so you can focus on enjoying your experience. We will work with our team to improve and hope to welcome you in again soon.

   Report
8. SM

   ShannonM

   ケンタッキー州中部

   評価・口コミ (23)

   VIP
   2.0

   評価・口コミ (23)

   2022年6月20日にご来店

   overall2food2service3ambience1

   We went for a nice dinner and made note of the dress code displayed at the checkin desk as we entered. I saw countless patrons of the restaurant with midriff tops, athletic shorts, tennis shoes, and ball caps. Not only was the dress code blatantly ignored but Unfortunately, this seems to be the norm in the majority of our nicer restaurants in town We decided to sit in the bar near the windows so we would have a beautiful view. Again, all I saw eating out on the patio were couples with t shirts and shorts. Our meal was unmemorable and upwards of $400 for dinner and drinks I probably won’t come back unless things change dramatically

   Ruth's Chris Steak House - Louisville返信日 2022年6月21日ShannonM, thank you for your feedback - we will pass it along to our team for review. At Ruth’s Chris, we want all of our guests to feel welcome and comfortable, and the dress code is intended to support this. We appreciate your comments and hope to welcome you back to any of our locations soon.

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9. JP

   JessicaP

   ケンタッキー州中部

   評価・口コミ (1)

   4.0

   評価・口コミ (1)

   2022年6月20日にご来店

   overall4food3service5ambience5

   The food was fair. My boyfriend loved his steak & my daughter loved her shrimp. The mac&cheese was bland with the lobster on top, in my experience it would had been better if it was made in it. The crab cakes were alright as well.

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10. OT

    OpenTable Diner

    ケンタッキー州中部

    評価・口コミ (7)

    VIP
    2.0

    評価・口コミ (7)

    2022年6月19日にご来店

    overall2food2service2ambience4

    Did not feel it was up to normal visit. Love the place but my dad had a rather tough steak. Nobody even asked. My steak was ordered MR and was a medium. It was too busy. I understand it was a special day but feel food and service did not hit the normal marks. Pulled up to valet and nobody even came to my door so I dropped off parents and parked. Had a reservation for 7:15 but waited 30 minutes to be sat. Food was just average that night. Bummer

    Ruth's Chris Steak House - Louisville返信日 2022年6月21日Thank you for the feedback. We take great pride in continuing our founder Ruth Fertel's, insistence on serving Midwestern corn-fed USDA prime beef - beef that represents the top percent of all beef available in the United States. We are truly sorry to hear that you didn't enjoy your experience with us and have passed along your feedback to our culinary team for review. Thank you again for reaching out!

    Report
11. CW

    CWELL

    評価・口コミ (1)

    2.0

    評価・口コミ (1)

    2022年6月19日にご来店

    overall2food2service2ambience1

    The waiter Thomas was good, he tried the best he could. The venue was dirty, food was all over the floor and another customer pointed it out. Also, our food was not prepared as we requested and had to be recooked. There was an hour wait for our food.

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12. TJ

    ToniJ

    インディアナ州

    評価・口コミ (3)

    5.0

    評価・口コミ (3)

    2022年6月19日にご来店

    overall5food5service5ambience4

    Our server was absolutely wonderful! We appreciated being moved when we asked because of the noise level at original table. Very accommodating!

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13. D

    Dinner

    ケンタッキー州中部

    評価・口コミ (3)

    VIP
    1.0

    評価・口コミ (3)

    2022年6月19日にご来店

    overall1food1service1ambience5

    Service and food were disappointing. A lot of money for over cooked steak and soupy Mac and cheese.

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14. DJ

    DocJoe

    ケンタッキー州中部

    評価・口コミ (9)

    4.0

    評価・口コミ (9)

    2022年6月18日にご来店

    overall4food5service5ambience4

    Great food. Christopher was an EXCELLENT server: personable, knowledgeable, funny, and celebratory. Great wedding anniversary meal!

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15. LI

    LINDA

    ケンタッキー州中部

    評価・口コミ (1)

    3.0

    評価・口コミ (1)

    2022年6月18日にご来店

    overall3food4service2ambience4

    Good food but our server was not very good. She forgot several items we asked for and the service was slow.

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16. MP

    MonaP

    ケンタッキー州中部

    評価・口コミ (3)

    5.0

    評価・口コミ (3)

    2022年6月17日にご来店

    overall5food5service5ambience4

    Good food in a nice atmosphere and we could enjoy conversation minus noise.

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17. KY

    KathyYankey

    ケンタッキー州中部

    評価・口コミ (10)

    VIP
    3.0

    評価・口コミ (10)

    2022年6月17日にご来店

    overall3food4service3ambience3

    Last night was a different Ruth Chris than what we are use to. We had to ask for bread with our meal, my husband was served cold coffee, while taking our order our server stopped in the middle and had some conversation with another table…it just went on and on. Our steaks were delicious. However my grandson ordered his steak medium and there was not a trace of pink anywhere. Almost well done. He didn’t say anything so we didn’t either. I was told you are having some turnover and training problems right now. The next time I make a reservation I will only come if Christopher can serve us. We are use to Christopher and he makes Ruth Chris truly a fine dining experience. Last night was nothing special. It should have been.

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18. OT

    OpenTable Diner

    ケンタッキー州中部

    評価・口コミ (1)

    5.0

    評価・口コミ (1)

    2022年6月16日にご来店

    overall5food5service5ambience5

    Had a great time, Ruth Chris is always a great experience

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19. F

    Fleurdeslischic

    ニューヨーク・トライステートエリア

    評価・口コミ (3)

    5.0

    評価・口コミ (3)

    2022年6月12日にご来店

    overall5food3service5ambience5

    Daughters graduation

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20. BA

    BryanA

    シカゴ・イリノイ州

    評価・口コミ (5)

    VIP
    2.0

    評価・口コミ (5)

    2022年6月11日にご来店

    overall2food3service2ambience2

    Unfortunately our worst Ruth’s Chris experience. Were there for a birthday which the hostess and whoever decorated the table known. Server (Dalton) did not. He was distracted all night. 3 or 4 steaks ordered with pink centers came with very hard charred areas that we could not cut. When he asked about dessert the birthday boy was not sure, server comes back with the check and said for us to enjoy our night. I asked if they did birthday things still and he said yes and stood there. I asked if he could bring it out and he grudgingly said yes. The table next to us was a birthday and their server brought it out unannounced, had them pose for pictures, etc. finally there was a party of 7-8 guys celebrating a birthday and several times very loudly dropping the Bonn and no staff would say anything to them. They were 30-40 feet from us and it was like they were right next to us. Very disappointing overall, this has been our birthday tradition, may have to look elsewhere.

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21. CG

    CarolynG

    フィラデルフィア・ニュージャージー州郊外

    評価・口コミ (27)

    VIP
    5.0

    評価・口コミ (27)

    2022年6月11日にご来店

    overall5food5service5ambience5

    My favorite restaurant in Louisville!

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22. AD

    ADB83

    アトランタ・ジョージア

    評価・口コミ (14)

    VIP
    3.0

    評価・口コミ (14)

    2022年6月9日にご来店

    overall3food3service5ambience5

    Very underwhelmed. I’ve always enjoyed Ruth’s Chris. The quality of food and drinks seems to have changed over the years

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23. MG

    MichaelG

    ハワイ

    評価・口コミ (2)

    VIP
    5.0

    評価・口コミ (2)

    2022年6月8日にご来店

    overall5food5service5ambience5

    Wonderful night thanks to excellent service by Christopher and phenomenal food. New things to savor while gazing at a serene sunset. Perfect.

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24. OT

    OpenTable Diner

    ケンタッキー州中部

    評価・口コミ (3)

    5.0

    評価・口コミ (3)

    2022年6月8日にご来店

    overall5food5service5ambience5

    We had an outstanding meal and great service. Perfect for our anniversary dinner.

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25. RW

    RettaW

    ケンタッキー州中部

    評価・口コミ (8)

    5.0

    評価・口コミ (8)

    2022年6月8日にご来店

    overall5food5service5ambience5

    Food delicious as always

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26. JN

    JenniferN

    ケンタッキー州中部

    評価・口コミ (2)

    VIP
    2.0

    評価・口コミ (2)

    2022年6月5日にご来店

    overall2food2service4ambience2

    Filet was fatty and had gristle….. too expensive for quality of meat

    Ruth's Chris Steak House - Louisville返信日 2022年6月8日Thank you for the feedback, JenniferN. We take great pride in continuing our founder Ruth Fertel's, insistence on serving Midwestern corn-fed USDA prime beef - beef that represents the top percent of all beef available in the United States. We are truly sorry to hear that you didn't enjoy your experience with us and have passed along your feedback to our culinary team for review. Thank you again for reaching out!

    Report
27. OT

    OpenTable Diner

    評価・口コミ (1)

    5.0

    評価・口コミ (1)

    2022年6月5日にご来店

    overall5food5service5ambience5

    We had a wonderful meal!

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28. OT

    OpenTable Diner

    シンシナティ・デイトン

    評価・口コミ (1)

    VIP
    3.0

    評価・口コミ (1)

    2022年6月2日にご来店

    overall3food3service5ambience4

    Service was great. Food just so so. One our filets appeared to be the tail piece of the tenderloin. Sides came out lukewarm and when fresh sides brought out, the creamed spinach was so liquid-y that it was more like soup. Ladies bathroom in need of maintenance (doors of wash stand cabinet off hinges) and in need of clean up with water everywhere and paper hand towels spilled over counter.

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29. OT

    OpenTable Diner

    ケンタッキー州中部

    評価・口コミ (1)

    VIP
    1.0

    評価・口コミ (1)

    2022年5月31日にご来店

    overall1food3service1ambience5

    Our food came out before our salads. They realized, took our food back and clearly put it under a heater- it was basically cold when it got served again. None of the sides were warm either. It was not a good birthday experience. We were very disappointed.

    Ruth's Chris Steak House - Louisville返信日 2022年6月2日We appreciate your feedback, and are sorry to hear your experience wasn’t great Your feedback has been relayed to our team.

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30. S

    Sherlock

    ケンタッキー州中部

    評価・口コミ (14)

    VIP
    2.0

    評価・口コミ (14)

    2022年5月31日にご来店

    overall2food2service4ambience3

    Disappointing. We have been to Ruth's Chris many times. The food and quality continues to decline. The price has gone far beyond the quality of the dining experience. This will probably be our last trip, as there are many other places to go which are a better value and quality.

    Ruth's Chris Steak House - Louisville返信日 2022年6月2日We’re sorry to hear about your experience, Sherlock, but the feedback is appreciated. Your feedback has been relayed to our team.

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31. RB

    RobertB

    ケンタッキー州中部

    評価・口コミ (7)

    5.0

    評価・口コミ (7)

    2022年5月29日にご来店

    overall5food5service5ambience4

    Ruth’s Chris steaks never disappoint. I guess if there was any complaint it’s that the food is sooooo hot you have to wait to eat it. Lol The chopped salad and the artichoke dip were an excellent addition to our dinner.

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32. J

    Jman

    ケンタッキー州中部

    評価・口コミ (1)

    5.0

    評価・口コミ (1)

    2022年5月29日にご来店

    overall5food5service5ambience5

    Great food. Great service

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33. S

    Sharon

    ケンタッキー州中部

    評価・口コミ (1)

    5.0

    評価・口コミ (1)

    2022年5月28日にご来店

    overall5food5service5ambience5

    Ruth Chris is always consistent with food quality and service. Love it

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34. j

    jake

    ケンタッキー州中部

    評価・口コミ (48)

    VIP
    5.0

    評価・口コミ (48)

    2022年5月28日にご来店

    overall5food5service5ambience4

    Excellent service and food!

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35. OT

    OpenTable Diner

    シンシナティ・デイトン

    評価・口コミ (4)

    VIP
    3.0

    評価・口コミ (4)

    2022年5月28日にご来店

    overall3food4service2ambience4

    Our server was Thomas. He came across condescending and belittling when asked a question. I have been there multiple times and never greeted with that type of attitude. I brought my daughter there for her 19th birthday and I had to remind Thomas…again belittled. There was also no confetti on the table so he brought out “congratulations” confetti. I understand if you all may have been out but the proper greeting initially to my daughter should have still been given on her birthday.

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36. TD

    TravelingDiners

    ケンタッキー州中部

    評価・口コミ (5)

    VIP
    4.0

    評価・口コミ (5)

    2022年5月27日にご来店

    overall4food3service4ambience3

    Cooking steak should be their expertise; my wife and I ordered the same steak at medium-rare. One was rare; the other medium. Our au gratin potatoes were undercooked. Overall, service was good, food tasted good but just a little more attention to detail would have enhanced the meal.

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37. OT

    OpenTable Diner

    アトランタ・ジョージア

    評価・口コミ (1)

    2.0

    評価・口コミ (1)

    2022年5月27日にご来店

    overall2food3service3ambience4

    This location was our favorite until yesterday. As soon as we arrived to our table (4:00 reservation) there was a used straw on the table. The floor was carpet was dirty and there was food on the floor. We had to ask for items unlike before. On previous occasions everything was clean and perfect.

    Ruth's Chris Steak House - Louisville返信日 2022年5月29日Thanks for your feedback. We’re sorry to hear we disappointed you. Your comments will be shared with the rest of the team.

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38. GT

    GregT

    ケンタッキー州中部

    評価・口コミ (1)

    3.0

    評価・口コミ (1)

    2022年5月25日にご来店

    overall3food1service5ambience4

    I took my family out for a special celebratory dinner.  Our server was courteous and exceptional.  The food was below average.  Our steaks came out well done when we ordered medium rare.  I am not a complainer and am not the type to make a scene and send food back. The service, ambiance, view and atmosphere were what we were looking for., unfortunately, our culinary experience was so poor not sure we'll return.

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39. OT

    OpenTable Diner

    シャーロット

    評価・口コミ (6)

    5.0

    評価・口コミ (6)

    2022年5月22日にご来店

    overall5food5service5ambience5

    Wonderful way to celebrate a birthday! Excellent service and the steak was fantastic.

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40. LB

    LarryB

    評価・口コミ (1)

    4.0

    評価・口コミ (1)

    2022年5月22日にご来店

    overall4food4service3ambience3

    The atmosphere was fine, very quiet and relaxing. The steak was sizzling hot, but I ordered a medium and my steak was more medium-well. It was still very good. We asked for bread, and 2 other tables, that were seated after we arrived, got bread before we did. Our server, Spencer, was attentive enough and checked on us appropriately.

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