Sugar Factory - Rosemont
Overpriced bring a brinks truck. For what you pay food quality is poor.
Will be back again soon. Food was excellent. Loved the gooey Mac n cheese balls! My seat was stuffed in a little corner but way better than people next to people.
We expected it to be a novelty experience. Unfortunately, it was uncomfortably overcrowded (even where we sat), so loud and dark you couldn’t possibly hold a conversation, and the food was mediocre at best. The drinks were good, and with cute presentation. Overall, we all felt it was overpriced and overrated. There are many other spots at the same price point with better food and ambience. Won’t be back, unless it’s to join in someone else’s celebration.
This place is very loud, food and waiter were great, we weren’t sat until 35 min past our reservation time and there really is nowhere to wait besides the store so you’re always walking around or getting in the way of shoppers, it’s pretty annoying
Great food and excellent service
Sugar Factory, Rosemont, IL accommodated my reservation for 40 people for my daughter 15 bday. Our waiter was beyond professional and helpful with everything!!
It was extremely loud and it was hard to talk at the table. The drinks, food and desserts were awesome but a bit too high priced. I would only go back for special occasions due to the noise level and cost.
Fun place but food is just adequate, nothing special.
This was our first visit to Sugar Factory. We will definately be back. Food was great! Desserts were amazing. We enjoyed the atmosphere.
overall, this place was okay. there were very few options for brunch with limited weekday hours. the food is decadent and greasy. There is an excellent ambience with many nods to pop culture icons, and the decor is fun and elaborate. However, the food left much to be desired in food taste and options and it was overpriced for the offerings.
Celebrate my daughter’s birthday. The food was not good at all and overpriced. Not at all what I expected.
DJ was the most inattentive, lazy server I have had possibly ever. He came and took our drink order, about 15 mins later he came back and poured our drinks and took our food order, and we didn't see him again until he brought us our bill. Other employees brought our food, refilled drinks, brought out appetizer plates, etc. He was casually strolling around the bar area and restaurant floor during this time period, not busy with other tasks.
It was my beautiful daughter’s birthday, and I wanted her to feel special on her day. The restaurant was eye popping with all the colorful candy. The environment was lively with the many girls celebrating their birthday. We had an enjoyable experience.
I had a reservation at 4pm, showed up a little early, no issue there- the host sat our party of three, she was very nice.
However, upon being seated; we weren't greeted by anyone else.
We waited for about 18 mins, it didn't look too busy...
we saw other staff just standing around.
we decided to leave and go over to Kings instead... where we waited for about 4/5 minutes to be greeted after being seated....
but on another note, nice place for a 12 year old girl's birthday party.
The waiter was exceptional and provided great service. The food was uncooked, greasy, and over priced. I definitely wouldn’t re-visit even though the drinks were great.
While the drink and dessert concoctions were amazing (and you pay a lot for it - $20 for a milkshake), the service at the Rosemont location was horrible. It was not crowded when we were there and the server acted like it was a chore to wait on us and would disappear for long periods of time. Even the host ignored us for a while when we arrived (with a reservation). There is no kids menu for those wondering. I would not go back.
Steak had a lot of fat within and around the piece. For almost $30 it should be a bit better quality meat. Server was awesome.
Celebrated my daughters birthday and the experience was amazing! Service was impeccable! Food and drinks were delicious! Definitely will return!
Whoa what an expensive place to go for cool whip! Disco balls, shiny chandeliers, $36 for a "Goblet" drink, $18 for banana split and food that is just "ok."
It’s a fun place to go for a celebration, but it’s quite expensive.
We didn’t have a lot of time and our server (BJ?) was super accommodating and excellent. The crepe was a tough but the toppings delicious. Our flat bread was excellent too.
It was my daughter’s birthday .. she ordered the steak.. it looked boiled and tough.. she was disappointed, I did complain and they brought her another one but no different.. food is very overpriced and not worth it.. drinks are goo but again overpriced .. would never eat there again!
I found the food to be good, but everything was overpriced.
We really enjoyed our time here. Great energy
Way over crowded, over priced, and crammed. Purposely made a reservation and still didn’t get seated for quite some time after reservation time. Staff looked miserable.
The hype isn't what it really is. My best friend and I were super disappointed. Over priced food. Drinks were not great. We got the big fish bowl – it was so not worth it. After that we tried the martinis and they were nothing special. More of a place to get your "instagram photo" and leave if that's your purpose.
Server was slow to come back, but once we ordered food was quick to come.
The service and food was great. The atmosphere is fun and perfect for the kids. The drinks & desserts, although the reason for eating here, are way overpriced.
Good service. Grossly overpriced food. Stick to this place for drinks and dessert only.
Food was definitely better than expected and portions were large.
Our server was excellent. He took great care of us. We tried some items from the menu that we just did not like and it was no issue to return them. Great customer service is always appreciated!
I liked the service and the food the reason I did not give it a 5 out of 5 is because the seating is too tight and close together my son kept getting bumped by people and waiters on accident I felt a bit claustrophobic
Lots of fun. I will not go back,expensive. Really fun for a special occasion. The store was very disappointing. Very small and candy you can get anywhere.
We went out for my birthday and the service was awful! We made reservations and that didn’t matter because we were not seated for 45 min after our reservation time. Also the hostess was incredibly rude when I asked why all these people were going ahead of us when we made reservations. No one was monitoring the Candy section as many children ate candy from the bins with their dirty hands. The drinks were wonderful, and the music was great!
We had a good time, but had to wait over 30 minutes past our reservation time. Our server was great and the food was food.
I actually expected more. The seating was a lot smaller than I expected. I made a reservation for 7PM and was not seated until 7:50PM.
Our waitress was AWESOME.
I would recommend this place, but I am not sure if I will return.
The prices are ridiculous especially if you are bringing kids with you. And .50 cents extra for mustard? Really? Virtually everything on the menu is for 2-3 or more people.
The service was good the staff friendly and it was fun for a bucket list but the prices are expensive which I already knew. It was somewhere different to didn’t expect so many kids I guess I should’ve known during the day it would be different than night.
Make sure you realize how expensive it is but it’s worth a visit
Sugar Factory is weird place. Originally I thought it was geared towards children because it's off of a candy store but there's no children's menu. Then I thought it was for tweens because of the music and multiple TVs showing an endless loop of b-list celeberties at other Sugar Factory's (why? I do not know) but the menu is two-thirds cocktail menu. So I guess it's for young adults who want something like Chili's but different. The food was fine but overpriced and the service was slow. Have no desire to go back nor would I recommend it.
Atmosphere was good. Reservation was at 515 and whole party was a little late but the service was slow, inconsistent, not fully knowledgeable on menu and for 3 people getting 2 appetizers, 1 meal and 1 dessert (milkshake for birthday) it should not have been an almost 2.5 hr dinner. Service was not present and extremely slow with minimal communication or check in on food or needs.