The Black Horse
So disappointed service was so poor. Priority given to takeaway service. As eating out is such a treat with all the restrictions the black horse failed on this occasion.
They forgot our starters. We had to ask to be served a second drink, which again they forgot. They finally arrived 17 minutes after we'd asked for them.
Then after that they forgot our desserts. They came again.... a very long time after we prompted the staff for them.
The bill was £116 Pretty poor show for that sort of money to be honest, It wasn't even busy! I can't understand why it was such a mess....
We won't be going back....
Tables only having drinks - no food
Extremely close tables - no social distancing in place
Very poor Covid - compliance
How sad for those who wanted to support local services
No senior manager to soeak to on the day to raise concerns
I have been to numerous restaurants recently and this one seemed to have no Covi security. Rooms packed with diners and tables very close together indoors, no ventillation, no request from staff to sign in for track and trace or use hand sanitiser, no verbal check on symptoms, no screens between tables, no sanitising of credit card machine in between use, no challenge to those not wearing masks while walking around, loud music so guests have to shout. Didn't seem to be anyone in charge and staff were all rather clueless and uninformed. Food was nice but over priced. If I survive to tell the tale I won't be going back here.
Good atmosphere with nice food, however the menu was a bit restricted (possibly due to Covid and night before the lockdown so not sure I can hold that against them too much)
It’s a lovely pub, nice service
I do agree with the another post that there was no enforcement of Covid safety measures however. People should be forced to check in on the NHS application. Also sanitising the card machine would be a good idea (they didn’t do it with me either) I gelled my hands afterwards with my own gel however.
Great night out with my friend,
Great food good ambience great value great atmosphere
Will definitely go back
Poor, rude and abrupt service. I will not be returning.
A nice venue with a good choice of food.
Quick friendly service and a nice atmosphere.
We didn’t have the best table right up in the corner by the door
Lovely Saturday lunch, food and service both very good 👍🏼
A fantastic Sunday lunch once again . Thoroughly recommend the mixed roast
Great service , friendly staff, fantastic food choice and Covid restrictions swell managed
Had heard great things about the Black Horse and whilst didn’t come away disappointed poor service took the shine off the meal. The food is outstanding but waiting 1hr 20m until mains arrived and 30-40 mins between starters being cleared and mains arriving doesn’t create a great flow in the meal.
Adhered to our wishes of not being placed near a door. The food was good and good portions.
Nice atmosphere, good choice on menu, good service, enjoyable visit.
Very cold in area where we dined. Food lacked flavour.
Bar very busy and not COVID considerare at all and a Horrible smell throughout the whole pub coming from the toilets.
Food was nice but pricey, drinks extortionate and no drinks menu or prices displayed for obvious reasons.
Service quite slow but friendly but staff had no idea about drinks behind the bar.
Great place with great food.
All staff very pleasant and Covid friendly.
Great restaurant, lovely atmosphere, staff and food and wine delicious 😋
Excellent restaurant go there often.
Didnt eat but drinks in garden were great - very nice
Food was great . Service was terrible, kids serving & not caring about the customer a real let down waste of £120.00 .
The food was ok, but we had to keep trying to get the attention of the staff to place our orders, or even to pay. It’s great that they don’t rush you, but it’s probably because they forget your there.
Good but a bit eratic. Starter arrived too quickly in about 2 mins. Both mains were wrong so that made the meal normal length- otherwise we’d have been through the meal in 20 mins.
The usual students are all away and new service staff ones not quite up to scratch.
At least the commercial sausage machine, which was very innovative is over- it got too big, slow snd impersonal. Now its back to a quiet pub. Good enforcement of Covid rules in general and friendly staff. Just need to get the service and quality ip a notch.
Good value for a change with the £12.50 for 2 courses.
Overall not bad snd subject to lock down will start to frewuent again.
Best Covid managed Restaurant and Pub in the area. The mamagement really care here
The service was great.
However, we waited for nearly 45 min for our main course.
Food was fantastic
The service was disappointing. We waited nearly 15 minutes before getting a waitresses attention to order some drinks after being seated. Following that no one came to ask us if we needed anything else, lost orders and wrong drinks orders!
Overall the price didn’t match the service given, however the staff were helpful after complaining and dealt with things well.
Very nicely revamped country pub. Food was good - nice range of options, some local produce, freshly cooked to a high standard. Timothy Taylor on the pump. Never a bad thing. Service was 'relaxed' - which was fine and staff responded quickly once their attention had been caught.
A very nice, relaxed, evening
Service was shocking
Not being able to go to the bar etc we were sat at out table waving arms to try to get someone’s attention for more drinks. The staff should make a concrete effort to check over every table with customers.
The meals were very good, a little on the expensive side for a pub. £8.35 for a gin & tonic is far too much. Service charge taken at source (in our case over 12 quid!).
Great food and great service. Really well set up for Covid. Will be going back regularly.
Local and like the pub but the Moroccan disk lacks any depth in flavour and was a disappointment. I enjoyed the ribs and the bread starter was nice but balsamic and oil needs to be 50/50. Good staff and attentive
Family of 6 for Sunday roast. Really nice al fresco dining, a little more expensive than other pubs but the food is really high quality so it’s worth the extra cost. Staff and friendly and service is generally good. Sometimes it’s a little tricky to get their attention.
My favourite pub in the Gerrards across area. Would recommend.
Probably the best gastric pub within miles. We’ve not been to them all of course but all round the Black Horse is exceptionally good. Great food, atmosphere, Covid friendly garden layout is actually a big improvement on situation pre’ and service is second to none.
We had a very lovely evening, great surroundings, food fantastic, great service we would thoroughly recommend a visit.
We did not know what to expect as it was the first time we had been out since lockdown - it was wonderful. The food was delicious, service excellent and so enjoyable.
Nice alternative to sitting inside, gazebo was nice, distanced and easy, staff very friendly
We waited 30 minutes for our drinks order to be taken having asked twice. Even though all tables round us got Theirs. After another 10 minutes I went to the bar. Then another person came to get the order. Then we got our food order taken and someone had to come again to ask what it was. The pub wasn’t busy. It was bizarre why it took so long. Terrible customer service from our waitress. Thankfully the food was very good!
Food was OK but service was terrible. Had to wait 30mins from arrival until first drink arrived. Had to constantly ask for service throughout the meal. Young serving staff doing their best but with no obvious guidance and no sign of any management. They even gave us saucers as side plates for starters.
Everything overpriced. £5 for a large glass of Diet Coke!
Will not be rushing back or recommending to anyone.
Very average high priced pub grub eaten in a cold corner of the pub. Staff however were attentive did a good job
Friendly welcome, generally helpful staff. Lovely laidback atmosphere and they’ve set up the garden so you feel very safe as there is plenty of room between seats. Prawn cocktail seemed expensive and wasn’t great, however, the burgers well worth a visit & dog friendly as a bonus!
The Black Horseは Just Eat と提携してデリバリーを行っています。
OpenTable ダイナー421名によるThe Black Horseの評価は3.9☆です。