The Black Swan Ockham
Excellent Sunday lunchtime visit - friendly and helpful staff and great food.
Our first meal out since the end of lockdown was made an absolute delight by the Black Swan at Ockham.
The food was superb and the service could not have been better.
Thankfully, it was not a cold evening, but the heater above our table ensured we remained comfortable.
The menu was a little more restrictive than usual, but there was still a good selection. The rib-eye steak and flat iron chicken are thoroughly recommended.
Looking forward to when they can open fully once again.
The burgers were fabulous. I particularly liked the fact that the portions weren’t excessive, as in some restaurants. More than enough but no waste.
We were a little disappointed with the reduced menu and the service was not up to the usual standard. Outside service is challenging but we just didnt feel any warmth from some of the staff.
Thank you Paul for taking the time to review us. unfortunately we have had to run a slightly reduced menu since re opening, how ever we are adding more special dishes to our menu to provide more choice to our customers. We hope to see you again soon.
Great service, great food and beautiful location. Only negative if any is it is expensive
Thank you Steven for taking the time to review us. We look forward to your next visit.
Excellent food, served on time-prompt service with no messing. Good value, no long booking times either. Superb.
Lovely food with great service Thank you will see you again soon
Thank you Tanya for your review. We look forward to your next visit
Menu somewhat disappointing and limited.
No steaks. No beef. No pork. No duck.
Main course of chicken pie was stodgy and too much.
Nice to be back enjoying a drink and good food again
Dear Andrew, thank you for recommending us. We hope to see you in the nearest future. Have a lovely day!
The food was absolutely fabulous and they made it very comfortable considering we were outside and it was quite cold.
The food came quickly so we didn't have to wait.
All very good
Dear Jacqui, thank you for recommending us. We are very happy to hear that you had a great meal with us. Have a lovely weekend!
Excellent business lunch, service and food were amazing, thank you.
Dear Dawes, thank you for recommending us. We hope to see you in the nearest future. Kind regards, Asta Deputy manager
The pie consisted of very thick, hard pastry with a poor quality filling containing relatively little meat.
It also took a long time to get the bill.
Dear Guest, thank you for taking the time to leave us your feedback. I have passed on your comments to our kitchen team. Have a great day!
Great food and service which made up for it being rather chilly outside for May (though they do have heaters).
Dear Elle, thank you for taking the time to leave us your review. We hope to see you soon. Kind regards, Asta Deputy manager
From the moment we arrived, the staff were very pleasant and friendly. It was a surprise lunch for my wife for our wedding anniversary. I requested Prosecco on arrival which was brought to our table as a surprise for my wife. The manager remembered me speaking to hr on the phone and made a point to talk to us. The staff were very friendly. We didn't feel rushed at all during our meal. The food was amazing. Would definitely recommend.
The food was very good and copious. We had the baked Camembert sharing dish as a starter which was excellent, followed by superb fish & chips. We were outside and somewhat hidden away, which meant service was a bit intermittent.
Dear David, thank you for taking the time to leave us your feedback. Have a great weekend!
It’s a lovely relaxing place to eat and we were fairly comfortable despite the fierce wind on the day. We are looking forward to going to the Black Swan again soon to sample more on their menu.
Dear Patricia, thank you for taking the time to leave us your review. Have a great weekend. Many thanks, Asta Deputy manager
Had a nice meal considering all of the COVID restrictions and eating outside!
Dear Emma, thank you for taking the time to leave us your review. We hope to see you soon. Kind regards, Asta Deputy manager
Really good service
Dear Guest, thank you for your feedback and 5 star rating. Have a lovely weekend. Many thanks, Asta, Deputy manager
Very wet evening for sitting out but all tables adequately covered and heaters dotted around. It was busy but service and food was good. Choice of dishes limited but to be expected.
Dear Ruth, thank you for taking the time to leave us your feedback. We are expanding our menu over next few weeks, so it is another excuse to visit us:) Have a lovely day!
Lovely venue, lovely food, fairly pricey. Chefs forgot to make our main course so took over an hour to arrive and required us to ask the waiter of its whereabouts. Asked to see the dessert menu but it never turned up. Can't really justify a 12.5% service charge...
Dear Guest, we are sorry to hear that we let you down on your visit. We are training our staff everyday to make sure that our guests receive highest service standard. I have passed on your feedback to the team who worked on a day. I hope that this one off will not deter you from visiting us again. Have a great weekend! Many thanks, Asta, Deputy manager
Booking on line was easy, although a bit confusing with 2 options of Standard or Outdoor
( when called up all seating was " outdoor " ). Table was ready right on time. Service great, staff attentive and food great - bit chilly & some rain at end of evening but thats the UK weather for you ! . Will definitely return.
Dear Jane, thank you for recommending us. Have a lovely day, Many thanks, Assistant manager
Fantastic evening. Food was divine. Good observation of Covid-19 measures. Sat undercover and good number of patio heaters kept us warm.
Dear Guest, thank you for a fantastic review. We hope to see you in the nearest future. Many thanks, Assistant manager
A very good ambience in an otherwise chilly and rainy night. Will definitely be back again
Dear Charlie, thank you for taking the time to leave us your review. Have a lovely day!
Even though we were outside and it was very cold, atmosphere was amazing as was the food.
Jo was serving us and coins not have done more. She was great.
Best thing on the menu is the soft shelled crab. We should have ordered two!
Dear Guest, thank you for this lovely review. I will pass your feedback to Jo - our star. We hope to see you in the nearest future!
Friendly staff, always good service , great beer and wine. We also brought some good company for an enjoyable evening ! Some lovely sunset views!
Dear Greg, thank you for taking the time to leave us such a great review! Have a lovely weekend. Many thanks, Asta Deputy manager
Lovely as always, good food and great service
Dear Guest, thank you for your review! Have a great weekend. Kind regards, Asta Deputy manager
Our waitress was Jo...and she was the cream on the top of it all...her attention to detail, her kindness and her, her professionalism was just outstanding!
Dear Guest, we are very glad to hear that you had such a great experience in our pub! I have passed on your praises to Joe, she was very pleased. We hope to see you soon again. Many thanks, Asta Deputy manager
Great outdoor with heated lamps to keep warm. Will go ahead
Dear Guest, thank you for taking the time to leave us your review! Looking forward seeing you in the nearest future. Many thanks, Asta Deputy manager
Sat outside under cover due to Covid restrictions and was very happy with the table and ambience. Everything we ordered was delicious and the staff were exceptional, very friendly, polite and attentive. Highly recommend The Black Swan.
Dear Caroline, thank you so much for this wonderful review! Experiences like yours keeps us motivated and encourages to do even better. Have a great weekend and we hope to see you in the nearest future! Many thanks, Asta Deputy manager
Accommodated us with a patio heater outside after not being happy with our table. Food lovely. Friendly staff. Will be back
Dear Nikki, we are glad to hear that you will be back! Have a great weekend and we will see you soon. Kind regards, Asta Deputy manger
Great spot, super food and very attentive team. Plenty of outside space, and covered areas with heating, so no real issue with outside dining.
Dear James, thank you for taking the time to leave us your review. We are happy to hear that you would recommend us. Have a lovely weekend. Many thanks, Asta, Deputy manager
It would have felt safer if the tables were spaced just a little further apart to provide a 2m distance from other diners. Otherwise food & service top notch.
Super quality of food and friendly service. Despite being outside, the heater and cover was sufficient so a very enjoyable evening and a firm favourite!
Dear Mike, we are very happy to hear that we are on your favourite list. Have a lovely weekend. Many thanks, Assistant manager
Great food, great service. very cold evening eating outside so they tried to turn courses around as quickly as possible for us. Waitress was great.
We found the food and service average. The menu was very promising and portion sizes were good, the menu descriptions were excellent and the food sounded fantastic but perhaps oversold the quality of the meals that turned up. The service was charming but a little erratic and absent minded. The food and service would have to go up to the next level before we would be able to recommend to others.
Dear Cathryn, thank you for taking the time to leave us your feedback. We are doing our best to improve our service, since reopening we are experiencing very high volumes, but now we are all back on track and to our usual standards. We hope you will give us another chance in the nearest future!
Everyone was very helpful and attentive. It was my husband's birthday and you kindly let us bring a cake. It was a wonderful afternoon sheltered from the rain with the heaters keeping us warm. The food was delicious.
Dear Nicola, thank you so much for taking the time to leave us such a beautiful review! We are very glad to hear that you had a good time here at The Black swan and we cant wait to see you again. Kind regards, Asta Deputy manager
Good menu and good food. Excellent service from booking in to departure. Pleasant ambience. Very pleasant staff.
Dear Janet, thank you so much for your kind words. We hope to see you in the nearest future!
Lots and lots of outdoor tables both with and without sun shades. The service was excellent and the food met our expectations.
Dear Lou, thank you for this wonderful review! Have a great day. Many thanks, Asta Deputy manager
The experience was much better than I remember it a few years ago when I last visited.
Will certainly come again and a lot quickerr than before. Well done.
Dear Guest, thank you for taking the time to leave us your review. We are very happy to hear that you had a great experience with us. Have a great day!
I used to live in nearby Ockham as a child, the Black Swan has certainly changed!
Food and service was great and the team were following all COVID protocols
They were very supportive towards my mother who has dementia..a lovely first lunch out after Lockdown!
Dear Guest, thank you for your kind words. We hope to see you in the nearest future. Many thanks, Asta Deputy manager
OpenTable ダイナー1509名によるThe Black Swan Ockhamの評価は4.3☆です。