The Black Swan Ockham
A wonderful birthday lunch with excellent service and a big welcome for our dog! Would definitely come again.
A lovely afternoon, great food and drinks. Service was a little slow and clumsy but we had a nice meal out with our friends.
I cant recommend this place enough
The service was very good but , unfortunately, the steaks were expensive and not very nice
The food was good but all 3 members of our party that had the roast beef said the portions were small.
Great place quait but modern. Family visiting from Luxembourg. They loved it.
The room was cold and the manager was not too helpful to make us more comfortable.
The food was very well presented, it really looked lovely. However the pastry from our chicken pie was hard as cardboard and tasteless. The pie filling was also very bland. The sauce on the side was nice, but having sauce with creamy chicken pie and creamy mash was a bit much. The starter was ridiculously small - the 3 pear and potato croquettes were just minuscule and the blue cheese tastes overpowering with the bitter chicory.
Overall we found the service charge of 12% not deserved,....
Date with my 5 year old !
Great food and service , great weekday lunch . Recommend the flat iron garlic chicken!
Lovely Surrey village pub restaurant good food lovely log fire nice ambience.
Had a great meal with friends. The service was very good from a young lady called Abbey. She was very attentive and helpful. The food was really good and good value .We will certainly be returning soon
It was cold, noisy and too many dogs !
Been many times but not on a Sunday so never again.
Went on a Saturday night. Quite busy but was seated immediately and service was good. Food was excellent, all 4 diners enjoyed their meals. Ambience And noise level was good. Will be back!
fantastic service and great food. Spoiled a little by one surly waitress who, thankfully, wasn't serving us other than when we had a question
Stylish pub, with good food.
Welcomes dogs in the restaurant too, which was a real plus.
The welcome was warm. The service was attentive, but not overbearing. The food (starters, mains and dessert) all consistently good - agreed by all my party.
Particularly impressed with the staff. Very efficient, polite and attentive.
Very enjoyable Sunday Lunch and they even let us bring Monty the labrador in!
Service was rather slow. Food was quite nice when it arrived but waited about 45 minutes. No chicken on the menu??? Very good waitress though,
Waitress was lovely. Food was average for the price but it is a lovely pub. We were not served a side dish and it came after the meal. She said she would remove from the Bill. My fault I didn’t check the bill and I was charged for it which was a little disappointing. We didn’t have starters or desserts and for 4 the bill was £130 which is the average in this area for a decent pub with a good atmosphere. I found the portion size quite small. I would go again. Would like to try lunch. . Wine selection was excellent.
Excellent food. Great service. Watched the rugby in the bar.
Lovely place , great food and service . Really nice to receive great customer service . Black swan had a nice ambiance.
The food was excellent, but the temperature needs to be attended to, as it was cold
Great food , reasonably priced and will go back again
Great food, relaxed atmosphere, bill seemed very reasonable. Will return for sure.
Lovey pub, great food and service. All for a decent price. Nice wine selection also. If you are after a quaint country pub, with cracking food and service to match, get yourself down there.
Thanks Abbey for taking such good care of me and my Mum.
Food arrived cold - sent back and dealt with, however having recommended The Black Swan to our group of five it was very disappointing, To add 12% service charge to the bill was too much for us to stomach!
The restaurant was almost empty, 2 tables occupied including ours. Asked for drinks which didn’t arrive. Went to bar to chase them up as no staff around in restaurant area. Told at the bar it would be sorted. Took another few minutes for two glasses of champagne to be served. In all 25 minutes to gets first drinks. Food very promt and very average. The service was very good after I had raised the issue at the beginning. Expensive champagne served but not adequately chilled and not exactly ‘sparkling’ so probably not freshly opened. Very good coffee and sweet treats. Bill was delivered with 12.5% service already added, no option to pay it or not which is a bit presumptuous. The wall behind my colleagues bench seat has a huge black stain running down it and onto the bench seat covering. Off putting view to look at all evening but we were told it was the warmest part of the restaurant which seemed quite chilly and uninviting. To be fair to them, it was not a busy evening so largely empty space which sadly resulted in no atmosphere.
Very good menu; service was quick and efficient. Food was excellent. We will return!
Friendly atmosphere and waitress.
We ordered flat iron steaks only to be told there were none available which seems extraordinary early on a Saturday evening. Also no olives which was bizarre.
It would have been good to be told this before we ordered.
The food we did have was very good.
Superb food, friendly staff and a great atmosphere.
From the minute we walked in we were greeted by the most friendly and bubbly manager. Her warmth was extended throughout the pub with a lovely crackling fire and smell that gave a homely atmosphere. We were promptly found a table for 8. Menu choice was a great selection for everyone as we have a few people that don’t eat certain things. Service was fantastic, between our waitress who was so friendly, helpful and remembered and dealt with every request without having to be reminded and the manager who entertained our 2 x3yr old kids and helped me with a birthday cake and candles. Really nothing was a problem and everything done with a smile. Finally the food, really lovely, everyone cleared their plates, well valued also. I only gave it a 4 for food purely because the dish I ordered wasn’t to my taste and was just to bland (salmon) but very healthy dish for those trying to be good.
Thank you for having us and making such a enjoyable lunch. We look forwards to coming back!
Choose fish & chips - the chips tasted as if they were frozen chips.
We couldn't have been looked after better. The food is superb, the staff amazing - very friendly and helpful. The fact that almost every table was taken is testament to this pub's popularity,
A lovely meal and staff friendly and quick I just felt it was quite expensive as we only had a couple of drinks and a main and it was over £100 for 3 people!
The food was enjoyed by all, but rather disappointed in my pudding, which was an affiago...one blob of ice cream and half an inch of coffee to pour over. A mean dish indeed
This place is fraudulent.
I have been with friends - BUT NEVER AGAIN - a fairly regular customer.
I booked this time because their menu was offering 30% off Mon - Friday.
When we came to pay i asked if the bill had the 30% off.
No the waitress said and she would not give it to me - UNLESS I COULD PROVE IT.
I asked for the manager. Likewise.
But my colleague finally managed to access their web site via a shaky connection on his phone to display the 30% off banner. At which point they caved in.
My server Jo went above and beyond the call of duty - very attentive.
Good food. Very nice atmosphere.
Great venue to have a nice dinner and catch up with friends
We have always had a lovely experience when eating here however this time it wasn’t up to scratch. Had to ask twice to have our order taken and waited nearly an hour for food to arrive. It was obviously really busy but service wasn’t great and the food was just ok.
I had the rib eye steak but for £27 it was fatty and overpriced for what it was. I ordered the peppercorn sauce but they sent garlic butter and the guy who served are drinks hardly spoke or made eye contact and made us feel a bit like we were being a nuisance.
Because of the other positive times we’ve eaten there I will come back and really hope it was just an off day.
Great food and Service, but had to remind them about their 30% off food in January offer as bill came fully priced!
OpenTable ダイナー871名によるThe Black Swan Ockhamの評価は4.2☆です。