The Black Swan Ockham
Excellent business lunch, service and food were amazing, thank you.
The pie consisted of very thick, hard pastry with a poor quality filling containing relatively little meat.
It also took a long time to get the bill.
Great food and service which made up for it being rather chilly outside for May (though they do have heaters).
The food was very good and copious. We had the baked Camembert sharing dish as a starter which was excellent, followed by superb fish & chips. We were outside and somewhat hidden away, which meant service was a bit intermittent.
It’s a lovely relaxing place to eat and we were fairly comfortable despite the fierce wind on the day. We are looking forward to going to the Black Swan again soon to sample more on their menu.
Had a nice meal considering all of the COVID restrictions and eating outside!
Really good service
Very wet evening for sitting out but all tables adequately covered and heaters dotted around. It was busy but service and food was good. Choice of dishes limited but to be expected.
Dear Ruth, thank you for taking the time to leave us your feedback. We are expanding our menu over next few weeks, so it is another excuse to visit us:) Have a lovely day!
Lovely venue, lovely food, fairly pricey. Chefs forgot to make our main course so took over an hour to arrive and required us to ask the waiter of its whereabouts. Asked to see the dessert menu but it never turned up. Can't really justify a 12.5% service charge...
Booking on line was easy, although a bit confusing with 2 options of Standard or Outdoor
( when called up all seating was " outdoor " ). Table was ready right on time. Service great, staff attentive and food great - bit chilly & some rain at end of evening but thats the UK weather for you ! . Will definitely return.
Dear Jane, thank you for recommending us. Have a lovely day, Many thanks, Assistant manager
Fantastic evening. Food was divine. Good observation of Covid-19 measures. Sat undercover and good number of patio heaters kept us warm.
Dear Guest, thank you for a fantastic review. We hope to see you in the nearest future. Many thanks, Assistant manager
A very good ambience in an otherwise chilly and rainy night. Will definitely be back again
Dear Charlie, thank you for taking the time to leave us your review. Have a lovely day!
Even though we were outside and it was very cold, atmosphere was amazing as was the food.
Jo was serving us and coins not have done more. She was great.
Best thing on the menu is the soft shelled crab. We should have ordered two!
Dear Guest, thank you for this lovely review. I will pass your feedback to Jo - our star. We hope to see you in the nearest future!
Friendly staff, always good service , great beer and wine. We also brought some good company for an enjoyable evening ! Some lovely sunset views!
Lovely as always, good food and great service
Our waitress was Jo...and she was the cream on the top of it all...her attention to detail, her kindness and her, her professionalism was just outstanding!
Great outdoor with heated lamps to keep warm. Will go ahead
Sat outside under cover due to Covid restrictions and was very happy with the table and ambience. Everything we ordered was delicious and the staff were exceptional, very friendly, polite and attentive. Highly recommend The Black Swan.
Accommodated us with a patio heater outside after not being happy with our table. Food lovely. Friendly staff. Will be back
Great spot, super food and very attentive team. Plenty of outside space, and covered areas with heating, so no real issue with outside dining.
It would have felt safer if the tables were spaced just a little further apart to provide a 2m distance from other diners. Otherwise food & service top notch.
Super quality of food and friendly service. Despite being outside, the heater and cover was sufficient so a very enjoyable evening and a firm favourite!
Dear Mike, we are very happy to hear that we are on your favourite list. Have a lovely weekend. Many thanks, Assistant manager
Great food, great service. very cold evening eating outside so they tried to turn courses around as quickly as possible for us. Waitress was great.
We found the food and service average. The menu was very promising and portion sizes were good, the menu descriptions were excellent and the food sounded fantastic but perhaps oversold the quality of the meals that turned up. The service was charming but a little erratic and absent minded. The food and service would have to go up to the next level before we would be able to recommend to others.
Everyone was very helpful and attentive. It was my husband's birthday and you kindly let us bring a cake. It was a wonderful afternoon sheltered from the rain with the heaters keeping us warm. The food was delicious.
Good menu and good food. Excellent service from booking in to departure. Pleasant ambience. Very pleasant staff.
Lots and lots of outdoor tables both with and without sun shades. The service was excellent and the food met our expectations.
The experience was much better than I remember it a few years ago when I last visited.
Will certainly come again and a lot quickerr than before. Well done.
I used to live in nearby Ockham as a child, the Black Swan has certainly changed!
Food and service was great and the team were following all COVID protocols
They were very supportive towards my mother who has dementia..a lovely first lunch out after Lockdown!
Great lunch menu and attentive staff. Slightly on the slow side but we didn’t mind that. Definitely go again
Staff were great, we requested a heater due to the outside rules and this was provided. It was also a date night and the tables around us had got quite excited as the evening went on, so the lovey lady that served us noted this and offered to move us once we had finished our meal. Extremely happy customer :)
Hello Carly We are so pleased to hear that you had a great evening with us. We look forward to seeing you again soon.
We ate outside due to current restrictions. Very nice garden, cut into different areas so felt pleasant. Very good service - efficient and pleasant. The menu was varied and with ample choice. Covid precautions outside all well handled and safe. The food was very good -cooked as it should be and presented attractively.
Hello Helen Thank you for the good review. we hope to see you again soon
First visit on way to RHS Wisley. The attention from the staff was very good. Menu was adequate for a lunch outside. Very clean facilities. Would go again if in the area but imagine booking is essential on a good day.
Hi Graham. Thank you for your kind review. We hope to see you here again soon.
A really lovely evening, the food was amazing, a real effort had been made with the outside seating and we were even given a lamp when it got dark. The vegan special was according to my Husband the best piece of non meat he had ever had.
This was so different to an experience we have recently had in another local pub in Clandon where people were left to eat by the lights of their phones.
Well done Black Swan, the Manager was lovely and so was Una our waitress, they made the evening a great success, thank you :)
Excellent service and menu
Unsure £17 for Fish & Chips slightly bigger than the £6 kids portion is right, but I may have just ended up with a small cut of fish
Garden is great and well staffed
Dear Rob, thank you for taking the time to leave us your feedback. Kids fish and chips should be exactly half of adults portion, although sole fillets could vary in size. I have passed on your comments to our chef team. I am very glad to hear that you received excellent service and we do hope to see you soon again. Many thanks, Asta Deputy manager
Amazing Food for starter to main to pudding.
Funny and helpful staff
Dear Declan, thank you for taking the time to recommend us! We hope to see you in the nearest future. Many thanks, Asta Deputy manager
Really great welcome and staff were fantastic although service was a little slow but we didn’t really mind as it was just good to be out ! Roasts were delicious .
Dear Guest, thank you for your feedback! We hope to see you in the nearest future. Many thanks, Management team
Thoroughly enjoyable afternoon sat in the sun, food was good and the service was exceptional.
Dear Dominic, thank you for recommending us! We hope to see you in the nearest future. Many thanks, Management team
Lovely countryside pub with a good atmosphere. The food was excellent, particularly the chicken, ham hock, mushroom and tarragon pie and the incredible gravy!
Thank you, I'll pass your compliments on to our chefs
Always great service and food in lovely setting.
Dear Guest, thank you for 5star rating! Have a lovely day. Kind regards, Asta Deputy manager
OpenTable ダイナー1498名によるThe Black Swan Ockhamの評価は4.3☆です。