The Black Swan Ockham
Great atmosphere, service and food!!
The perfect way to spend our last night before starting 2nd Lockdown
Never disappointed with the quality and portion of food but mostly the service is second to none.
The Black Swan was absolutely amazing. We had a wonderful evening made mostly by the staff who were all so friendly and helpful. We can’t wait to return! Keep up the good work guys you are all awesome!
Great welcome. Lovely ambience. Very attentive waitress made the experience particularly special. Food great. Overall a lovely ‘lockdown’ last evening celebration. Look forward to returning when allowed 😁😘
Very poor food. We returned the chicken (and the cost was removed from our bill ) For the second time in a couple of months we were very disappointed. We will not be going back again.
I had a nice business lunch on the day before lockdown. Beautiful day, lunch on the terrace with great food and service. I’m sure in a months time we will be back there.
We were put outside, with the apparently ‘fully booked inside’ empty?! A log fire inside that no one could enjoy, eggs, cheese and potatoes (staples I would have thought?) all off the menu, heaters not working, a shame in November! We went the lunchtime before lockdown, but a rather poor show, I can’t imagine what the evening diners experienced!?
Excellent service and food as always. Sadly the restaurant was very cold as the outside doors kept being opened due to food service outside. However wouldn’t stop me from going again after lockdown.
I'm afraid the burger I had had plenty of chewy bits in it and the cheese on it was cold. Chips were very average and a small portion in my opinion.
The room was cold and we were seated next to an external door which made it even colder. Our waitress said several people had complained about the lack of heating and it was very noisy also.
I have been several times to this pub/restaurant and this was a disappointing evening, all four in our group of 59/60 year old's were not vey impressed I am sorry to say.
Busy as always, we were a little early but wasn't a problem. We were greeted with a very friendly member of staff and shown to our table. The lunch menu is not vast but we had a club sandwich each.
At all times the staff were friendly and attentive.
Dropped 1 star because a couple of service charges were added, we would have tipped anyway so I think I'd prefer the restaurant to not assume one is happy if charge is automatically added to the bill . However would still recommend this venue.
A lovely cosy pub with good social distancing measures in place. Very friendly staff and tasty food. I’ll be back after lockdown for sure.
Brilliant lunch with my Mum. The staff could not have been more thoughtful or attentive. Thank you
Decent lunch at a nice pub with good service. Slightly more expensive than I was expecting it to be.
Great pub and lovely Sunday lunch - good portion size and all very tasty. Excellent service too - our waitress (Jo) was brilliant. We will be back as soon as possible!
The staff could not have been more attentive and helpful. Food was delivered promptly. Will definitely eat here again.
Outstanding food. Lovely new local. Very friendly staff.
Dear Charlie, thank you for taking the time to leave us 5 star review! Have a great day!
Lovely welcome by the freindly host.
Tables were spaced out well and the partition screens were in keeping with the pub.
Food was delicious. We all had the roast pork belly and a portion of cauliflower cheese. We also ordered extra gravy.
There were no leftovers.
Look forward to going back when lockdown is over.
Great food and service with appropriate preparation for those of us who had to eat outside in not great weather due to Covid social distancing
Dear Guest, thank you for taking the time to leave us your review! We hope to see you after lockdown. Have a great day!
A great pub, excellent service and amazing food. Though the food cost is rather pointy, it is exceptionally good.
Can’t wait to go back
Been here many times and the food and service never vary
Well done Black Swan
Lovely pub and great food
Lovely family meal, not the cheapest but excellent quality and very friendly service. We loved it
Visited the evening of a DJ present and outdoor Halloween BBQ
Everything was outstanding from service to the delicious food & cocktails
All done in a covid safe way
Great service by Jo. Friendly and helpful. All staff were very friendly and jovial. And good plentiful food. Would definitely recommend.
After attending a funeral in putney, needed somewhere close but on way home checked on Internet and found this gem. Having no idea what it was like as living in Dorset booked a table and duly arrived and we were not disappointed. Food was delicious and or waitress Jo was very attentive. A throughly lovely lunch after a sad morning. Wish it was closer to home would be a regular
Disappointing menu as two of the four of us are Gluten Free, the restaurant knew this in advance as we said at the time of booking. Would have been good to have been told poor selection of gf options then we could have looked elsewhere. Would still recommend but not to people with a gluten intolerance.
Absolutely delicious squash tortellini. Good service and warm atmosphere.
Dear Guest, thank you for your compliments! I have passed on your feedback to our chef. We hope to see you soon again!
Highly recommended, excellent venue, great food *
Excellent baked camembert to start followed by an equally good Sirloin Steak sandwich.
The meal was good, but over priced for what is just decent pub food. The member of staff on the door was slow/clunky/not welcoming, and the waitress that served us not at all good - 2 or 3 attempts to up sell, a running commentary at our every order, and finally mentioning that the 12.5% service charge was needed by her to top up her wages. We paid it, but I don't want to hear that. In addition to the "discretionary" of 12.5% service charge a small "optional" charitable donation was added. People need to pay their staff a sensible salary, let guests make the choice on service fee without suggesting what they feel is "appropriate", and waitresses should greet, explain the menu/specials, be attentive, but not intrusive, and definitely not add a running commentary about "great choice", "I like that", "would you like rose instead of brut", "would you likes a side of..." etc. etc. Just very irritating. Pub restaurant owners should make charitable donations from their own pockets rather than expecting guests to sign up to the pub's charity of choice !
After we were sat at table - we waited 25 minutes and then we sought waitress to take order!! Our first choice of the pie - we was told not ready and to order something different!! And it was at least 45 minutes until we had our meal. Once again at end of meal we had to seek waitress to get the bill.
Food very average given price. Polite engaging staff but really slow service.
Unfortunately despite booking we had to wait 20 minutes for a table. TheN unfortunately the food took a really long time to arrive. Once it did one main along with all of the sides were served but we had to wait 15 minutes for the remaining mains. All in all the service was a bit of a disaster and the dinner less enjoyable as a result. Our booking was at 5.15 and the restaurant reasonably quiet for most of the service. We got a big sorry for our troubles but nothing else.
Amazing Sunday roast dinner & was very pleased by the service & cleanliness of the pub. The place is stunning & feels like your miles from it all which is just what’s needed right now.
Had a fantastic meal at the Black Swan. The staff were really great - superb service by charming and attentive waitress called Jo. We were really made to feel at home and comfortable in what are very trying circumstances for hospitality at the moment. Everyone at the table was really pleased with their food (which is unusual) and the choice of wines by the glass is brilliant. Also wonderful to be able to get Champagne by the glass rather than just prosecco. We don't live nearby but will make an effort to go again because it was worth it.
Dear Guest, thank you for such a wonderful review! I have passed your feedback on to Jo and the rest of our team! We hope to see you soon again!
Enjoyed the Sunday roast, with starters and a very good cheesecake dessert. Decent kids choices and a well poured pint of Landlord. Service attentive but lot overbearing.
Dear Guest, thank you for taking the time to leave us 5 star review! We hope to see you soon!
Most enjoyable lunch in pleasant surroundings and good distancing. The fresh fish was cooked perfectly all leading to. A good Saturday and agreement to return
I ordered the egg, avocado on sourdough from the lunch menu. It was very tasty but rather small for its £9 price tag. 2 eggs and a few slices of avocado on only one thin piece of toast. Was still hungry.
Really great pub with friendly service, good food, nice decor and ambience. We enjoyed a lovely birthday lunch here and will be back again soon.
OpenTable ダイナー1343名によるThe Black Swan Ockhamの評価は4.3☆です。