The Black Swan Ockham
Really excellent Sunday lunch. The soft crab and roast beed both highly recommended
Dear Joan, thank you for recommending us! Have a lovely week ahead. Kind regards, Asta Deputy manager
Very busy but service was excellent and environment relaxing. Good food though cocktails overpriced .
The experience in terms of ambience was good and the waiting staff were excellent. However the food, unlike on previous occasions, was rather poor. The soft-shell crab starters were mostly batter with no detectable taste of crab. The chicken parfait starters were very runny with no gluten-free bread offerings or crackers to accompany them. In fact the allergy arrangements were cumbersome in that the diner had to download an app, indicate their allergies, etc., etc. In short, there was no gluten-free menu which for the standard the restaurant aspires to is a notable omission.
Overall a slightly disappointing experience.
A lovely place to eat a great atmosphere friendly staff good food and service
Dear Nellie, Thank you for recommending us! We hope to see you very soon! Kind regards, Asta
For a place that I often drive past and think it would be great to have a Sunday lunch there at some point. I was disappointed with the food on this occasion and will not be going back.
Dear Guest, we are sorry to hear that were disappointed with our food on this occasion. Could you send us your feedback to our e-mail address, as we would love to know what went wrong and how we could improve. Many thanks, Asta
Love this place, friendly staff, great food and a lovely spacious layout. All you want from a pretty Surrey pub
Dear Guest, thank you for taking the time to leave us such a lovely review. Have a great day!
Lively gastro pub with extensive seating both inside and out. Great staff, good atmosphere. Baked Camembert fabulous!
Came here two nights in a row. This score is for night 2. First night I would have given 5*. We had a seat outside the first visit which was lovely. The ambience there is lovely but the second night sadly we were among smokers so asked to move inside. There is not the same feeling inside and it echos so ouch it was hard to chat with my friend. Good food and helpful friendly service. Enjoyed our visits.
Dear Guest, thank you for taking the time to leave us your feedback. I will pass it on to the rest of the team. We hope to see you soon again. Kind regards, Asta Deputy manager
The food was lovely, service was great
and a really nice setting Looking forward to going back !
A lovely lunch with friend in the sunshine! The Black Swan has a huge amount of outdoor seating - perfect for this sunny weather. The food was delicious and so much choice - I had a starter and a side for my lunch and it was really lovely. Their selection of non-alcoholic spritzers was also great! We had a really lovely time and the service was attentive and very friendly! We’ll be back!
Dear Harriet, thank you for taking the time to leave us such a lovely review. We cant wait to see you again.Have a great day! Many thanks, Asta Deputy manager
We were in the garden next to the road so the noise level was unavoidable really .
the staff were attentive and the food was good ; I just thought it was a little pricey for what we had .
Beautiful surroundings, delicious food and attentive service. We'll be back.
Fantastic delicious lunch excellent service - great all round
Food was really good, especially the camembert sharer. Outside seating was lovely, and there were heaters outside, although we didn’t need them as the weather was nice.
Thank you for your review. We are so happy that you enjoyed the camembert. We hope to see you again soon so you may try more of our fantastic food.
Nice outside evening meal, service excellent.
Some attention to detail would raise the overall score. Grass needing cutting several broken boarded windows in main house.
Booking honoured despite early arrival.
Dear Peter, thank you for your feedback. I will address it to the rest of the team and we will get it all sorted. Have a lovely week ahead!
We had a lovely family meal at the Black Swan. A warm evening so we were seated outside, but the atmosphere was calm and very welcoming. Staff were very attentive to our every need and regularly checked on us throughout the meal. The food was cooked to perfection. Would definitely return.
Thank you Anna for you kind words. I will make sure to pass them onto the whole team. We hope to see you again soon.
Lovely pub, stylish decorated. Great food, great service. Lovely atmosphere too.
Private party being held in the garden ~ brilliant holiday atmosphere ...
Thanks Betsy for the kind words. we look forward to your next visit.
Not a very warm welcome on arrival. Very slow and distant service. We were not the only guests to experience this given the comments we overheard from nearby tables. We would have ordered more drinks and coffee after our lunch but nobody came near us to take an order. We had to work hard to get someone to take a dessert order! The place wasn't full and there were plenty of staff who stood around chatting for quite a lot of the time, so no excuses there. Food was great but the service was very off given the prices they were charging. Overall, quite disappointed.
good location, great service aand food was outstanding.
Dear Guest, thank you for taking the time to leave us your feedback! We hope to see you in the nearest future. Many thanks, Asta Deputy manager
Food was lovely but they were short staffed and the service was very slow. We only found out that they were short staffed when we commented about the service when we paid.
My guests told me that this experience was unusual. This was my first visit.
Dear Anne, I am very sorry to hear that your first visit at The Black swan was not the best. Yes, we were very short (staff emergencies) that particular Friday and tried our best to serve all our bookings as good as we could. I must reassure you, that it is not our usual standard and was one off. We hope to see you next time, so we can make your experience much more memorable. Have a great day! Many thanks, Asta Deputy manager
Loved atmosphere great service and very good food.
Thank you Maria. We are glad you enjoyed your visit here at the Black Swan. We look forward to your next visit
Great to be able to eat outside - great food and drinks
Thanks Chalky for the 5 stars. We hope to see you again soon.
Lovely setting, great food, Covid measures in place, we will be back!
Thank you Andrew for your review. We look forward to your next visit.
Lovely , gastro pub with plenty of outdoor seating. The staff and service were excellent! Our party of four had booked in advance. The food was very good, however only gave four stars because they ran out of the main dish that we had ordered. There was no problem choosing a substitute, lovely dish from the menu, though. The staff were amiable and kindly took some pictures of us for our albums. We look forward to eating there again, soon.
Dear Lisa, thank you for your kind review. We look forward seeing you here again! Many thanks, Asta Deputy manager
Lovely place, eating in garden, lovely food. Good adherence to Covid-19 rules. Only problem was noise from busy heavy traffic to and from nearby quarry!
Dear Janet, thank you for taking the time to leave us your feedback. We hope to see you very soon again. Kind regards, Asta Deputy manager
Very nice pleasant surrounds. Great that you can book for a table in the garden. Difficult to beat on a nice sunny day.
Dear Mark, thank you for recommending us. We hope to see you soon again. Have a lovely weekend. Many thanks, Asta Deputy manager
Always has been great and back with aplomb - what's not to love about this place? Attentive staff; Covid safe and just lovely to back in the gardens.
Dear Bennis, thank you so much for your kind words. We hope to see you in the nearest future! Kind regards, Asta Deputy manager
Excellent experience. Really good food and staff very welcoming
Dear Maryl. thank you for taking the time to leave us this feedback about your recent visit. Take care! Kind regards, Asta Deputy manager
Excellent service. And good food what more to be said
Dear David, great to hear you enjoyed your visit to our pub. Hope to see you again soon! Kind regards, Asta Deputy manager
On a sunny evening The black swan was a beautiful venue. A bit pricey but worth it. More vegan choice would be good tho I know menus are limited right now. The vegan burger not great.
However..The VERY best sticky toffee pud ever!
Dear Susann, we strive for 100% satisfaction, and it is great to see you had such a positive experience at our pub. Our head chef is working on vegan specials, so we will have more options in the nearest future. Have a great day:)
loved my experience here and will be coming again! from the staff to the food - the setting and the music, i had a really relaxing and enjoyable sunday roast sitting in the sun with my family
Dear Charlotte, thank you so much for your kind words. We hope to see you very soon! Many thanks, Asta Deputy manager
Great location with plenty of parking. Food & service were both very good. We weren't rushed at all & the bill was very reasonable. Overall, a really good experience. We will definitely return.
Dear Adrian, thank you for recommending us. We are trying our best to p[provide our guests with a great experience. Thanks again for taking the time to leave us this feedback about your recent visit. Take care! Kind regards, Asta Deputy manager
Atmosphere was great and food was delicious! Will definitely go back again.
Dear Juanita, thank you for taking the time to leave us your recommendation. Have a great day! Many thanks, Asta Deputy manager
I really love the Black Swan and was not disappointed this time. 6 of us had been for a bike ride and booked a table for lunch. The service was great and we had a lovely table in the sunshine. The fish and chips were fantastic washed down with a glass or two. A perfect Sunday lunch. We will be back.
Dear Guest, we strive for 100% satisfaction, and it is great to see you had such a positive experience at our pub. Have a great weekend and we will see you soon! Kind regards, Asta Deputy manager
Had a great family lunch at The Black Swan on Sunday 6 June. My roast beef was delicious and the best pub roast I've had in a long time. The service was also good and the staff all very friendly. We would definitely go back again.
Dear James, it is lovely to read that you had a such a great experience here at The Black Swan on Sunday! We hope to see you many Sundays more. Many thanks, Asta Deputy manager
Really lovely pub and food. Very attentive service from friendly staff. Thank you
Dear Dellas, thank you for taking the time to leave us your feedback. Have a great weekend! Kind regards, Asta Deputy manager
Our first time at the black swan, really enjoyed our meal good value for money.
Was surprised how large the outside space was,will be great in the summer.
The only slight criticism we had was the music level was a tad high.
Dear Kevin, we strive for 100% satisfaction, and it is great to see you had such a positive experience at our pub. We hope to see you very soon. Many thanks, Asta Deputy manager
Great service and outdoor space. The vegan Wellington got rave reviews
Dear Guest, thank you for recommending us. We hope to see you soon again! Many thanks, Asta Deputy manager
Covid safe, had outside table but asked for inside table, but weather was good so no problem. Staff were excellent and food was great. Really nice experience.
Dear Bob, thank you for taking the time to recommend us! We wish you a great weekend. Kind regards, Black swan team
Lovely romantic dinner and great food and wine. Thank you
Dear Karen, thank you for your kind words! We hope to see you soon again. Many thanks, Asta Deputy manager
OpenTable ダイナー1655名によるThe Black Swan Ockhamの評価は4.4☆です。