Lovely spot, really nice calm atmosphere for a Sunday evening and a fab selection of wines.. however, on checking the receipt, I was overcharged 😟
With Covid restrictions there was a lot of pile up outside of some with booking and others without so it was hard to get to be seated straight away. They could have done with someone outside. So by the time we had a table although on time we only had 1hour and 20min of our 1 hour and 30min and the staff seemed abit annoyed we went slightly over. I get that there is a fast turn around in table due to wanting more covers to make more profit but it was quite obvious they wanted to rush us and wanted us out. I work in a pub and I myself are dealing with navigating this and it would have been nice to have felt a bit more relaxed. You are paying 12.5% service and the staff should appreciate getting that especially at the current time.
However I do like the pub itself with its location and it’s got a nice vibe. The new guy serving us was very nice and helpful. The food was very nice and I would probably return but might be abit mindful and perhaps voice my opinion if it next time.
Excellent food and location and very friendly helpful staff made for a lovely family Sunday Lunch experience. Just a couple of minor points, our order was taken incorrectly as we had 4 beef and one pork arrive when we’d ordered 3 beef and 2 pork. This was rectified very promptly, but sadly the extra jug of gravy never materialised.
All tables socially distanced. Service was efficient and friendly and the steak sandwich was fantastic. Although if there were more meat that will make it five star for sure
Hi CarolL Thanks for the review and 5*s! We hope to see you again soon. The Crabtree team
Meals took about 1.5 hours to come out. Our starters didn’t come at all. Asked for table water, didn’t get any. That said, food was delicious.
Great service! Will definitely be returning soon :)
Hi CarolineC Thanks for the review and 5*s! We hope to see you again soon. The Crabtree team
Such an amazing pub. My first visit and was made to feel so welcome. Food was great. Staff even better. Such a lovely evening!
Hi Anon Thank you so much for the 5*'s & the great feedback. please come back & see us again soon. The Crabtree Team
Lovely vibe, great food, lovely wine. The staff are very friendly and helpful, if slightly slow but totally understand that that was because of Covid restrictions.
Hi Sophie Thanks you for such a lovely review and for your patience with us whilst we continue to work in a new way. Please do make sure you come back soon :-) All the best, The Crabtree Team
Very professionally managed during the lockdown with good attention to Covid protocols. Service is friendly and food good.
Hi Guy Thanks so much for the lovely review, really nice to read such kind words. We hope to see you again soon. Team Crabtree
Very nice place. We stayed outside. The service was lovely. Would come back!
HI Dmeg Thanks for taking the time to share your experience, we are really pleased to hear that you enjoyed yourselves and we look forward to seeing you again soon. Warm regards Team Crabtree
Generally good - service a bit slow in the garden but otherwise great
Hi Francesca Thanks so much for taking the time to leave us your review & for the 5*'s, apologies the service wasn't as quick as normal. Come back & see us again soon, we will make sure you visit is excellent from start to finish. All the best, Team Crabtree
Queuing outside for 30 mins because the system to seat tables was so slow. Once we got to the front of the queue 30 minutes after our booking had started we were told our table wasn't ready. Then waited a further 10 minutes.
Once we finally got to our table the service for drinks was very slow. Took 15 minutes for someone to come to take our drinks order and a further 10/15 minutes for drinks to arrive. Good beer but not worth queuing and waiting over an hour from our booking start to have a pint.
Great service and atmosphere, we sat outside and the garden is just a nice place to be!
First time in the crabtree - excellent service . Very impressed . Would definitely recommend.
Excellent dining experience in wonderful pub. Slightly stuffy welcome (tutting about masks) superseded by excellent table service - knowledgeable, flexible, friendly.
Hi Acca Thanks so much for taking the time to leave us your review, really glad overall you had a great time with us. Apologies we didn't wow from the beginning, hopefully we see you again soon & we can make sure your visit is excellent from start to finish. Many Thanks The Crabtree Team
We booked a table for Sunday Roast, but were told we could not order a roast for 40 minutes. Then we tried to order after an hour and were told there were none available due to a backlog. Everyone around us had roasts, even people that arrived after us. Terrible communication from staff and really disappointed as the roasts are so good here! We left to find dinner elsewhere after spending needless pounds on drinks and starters.
The food was good but service was terrible.
Thanks for the 5*s! We hope to see you again soon, The Crabtree team
Fantastic service, really friendly staff. The roast pork was delicious. I would have given the food top marks but the apple crumble and custard was a bit cold unfortunately. Great location right on the river.
We had a good time over there :) we definitely recommend and definitely go back. All good, thanks.
Hi Claufonta, Thank you for your review and kind words. We hope to see you again soon. The Crabtree team
This was my first time coming to the Crab Tree.
Firstly all diners were made to wait outside in the cold for over 20 minutes whilst earlier diners were ushered out and tables were re-set.
Once we were shown to our service we had a nice meal. My friend and I share the Mac N Cheese balls to start. He than had the fish and chips and I had a burger. We ordered a side of Brocolli which was forgotten about, and when it finally came out after a few reminders it was cold. The Burger and Fish were nice, chips good a bit to salty for me. We shared a small bottle of wine. And had coffee after. Good value for money, and cherpy friendly waiter. Nice ambience in the restaurant for a Friday evening. Thank you
Hi nancym442, Thank you for your review. It's great to hear that you enjoyed your time with us when you got in. We'd love to be able to have you wait inside for tables to become available but this isn't possible with current restrictions. Please be aware though that if you book a table, it will be ready when you get here and you won't need to queue. We hope to see you again soon. The Crabtree team
Appalling service-front of house let others jump the lengthy queue, and was frankly hostile when questioned about her actions. Clearly not understaffed yet waiters loitering around at the door whilst customers were waiting to be served. Table was dirty. In these trying times it is hard to justify such a bad experience when every other establishment has done so well. The Crabtree needs to try harder - much harder. Needless to say I will never return here - there are much better pubs around, even if one has to walk a little further.
Hi Andrew Thank you for your review. I will be calling you this morning to get a bit more detail. Ryan Bridge General Manager
Always loved this place. Spacious outdoor and indoor spaces. Staff really friendly. Highly recommended
Hi SebastienG, Thank you for your review. It's always amazing to get such great feedback. We hope to see you again soon. The Crabtree team
We love The Crabtree!
We live just down the road and we are visiting it quite often, in fact, we are thinking of moving in! :)
Service, food and ambiance are second to none.
Friendly, welcoming and helpful staff. A good atmosphere despite the Covid restrictions.
We are going back next week.
Hi Nathalie Thank you so much for an amazing review, it's so lovely to read that you had a wonderful time with us. We really appreciate your feedback & would love to have a new neighbour. Looking forward to seeing you again this week :-) All the best, The Crabtree Team
Delicious Sunday roast and very friendly staff.
Hi Anonymous Thanks for your review and feedback. I will pass your compliments onto the team. Ryan Bridge General Manager
A pleasant lunch despite having to wear a mask to reach our table
Hi ShenazS Thank you for your review. We hope to see you again soon. The Crabtree team
Excellent value for money. Attentive, friendly staff who managed the a Covid restrictions respectfully and sensitively. Good pub grub in a great setting.
Hi JessicaF Thank you for your feedback and 5*s! It's really great to hear that you enjoyed your visit with us. We hope to see you again soon. The Crabtree team
The Sunday pork roast was great. The burger wasn’t as good as it usually is.
Hi NIcoleT Thanks for your review . Really glad to hear that you enjoyed the roast pork and sorry that the burger wasn't up to usual standard. Would you mind dropping me an email with a bit more detail? Your feedback would be most valuable. Ryan Bridge General Manager
Terrific Battle Cruiser
Hi Keith Thanks for the 5*s! We hope to see you agains soon. The Crabtree team
The food was tasty the service was friendly and helpful special
Thanks to Maria for making it possible to enjoy coffee in the garden area
Hi MarcoG Thanks for your review and 5*s! I will pass your kind words onto Maria. Ryan Bridge General Manager
Silly policy on reservations, can only reserve indoors and only for 2 hours. Cards charged twice, long waits for service, poor quality of beer. Wouldn’t return.
Hi PhilipH Thank you for your review. Please contact me at the venue. I would like to understand how your card was charged twice. We can discuss your other points on the call. Ryan Bridge General Manager
I've eaten here twice this month. Lovely setting and pleasant food. But the service is slow, and on both occasions I was startled by the abrupt way staff spoke to us when we arrived.
They have just a few food on the menu if you sit outside in the garden. Not very good choices there.
Staff very friendly and good service .
Toilet was dirty.
Hello, thank you for taking the time to leave a review - we really value your feedback. We currently have 5 items from our BBQ and 10-15 items from our 'bar snacks' menu - sorry we didn't have anything to whet your appetite! Hopefully next time? There's no excuse for a dirty toilet, sorry you had to endure that. We will do our best not to let that happen ever again! Best wishes, The Crabtree
delicious food, well presented, happy & friendly staff
Hi Sandra, Many thanks for taking the time to leave feedback. We're so glad to hear your entire experience was a good one! We hope to see you again soon. Best wishes, The Crabtree.
Great food and service
Hi Anonymous Thanks for the 5*s! Great to hear that you enjoyed both food and service. We hope to see you again soon. The Crabtree team
Lovely day, great beer garden, great beer, delicious burger and really great team and service making sure everyone was safe and taken care of.
Hi Londondiner Thanks for the review and 5*s! It's feedback like this that makes it all worthwhile. We hope to see you again soon. The Crabtree team
Lovely day, very nice welcome despite strange rituals.
Hi Pips Thanks for the review and glad to hear that you had a lovely day. The rituals are all necessary at the moment I'm afraid. We're trying to make them as seamless as possible. We hope to see you again soon. The Crabtree team
Good, reasonably priced food in a great location by the river.
Hi Oldtigs Thanks for the review! Some lovely feedback as well. We hope to see you soon. The Crabtree team
Great service and location; terrible food at high prices.
Hi Chris, Thanks for taking the time to come back with a constructive response and thank you for your compliments on service. We normally get great reviews on our food so not sure what happened here. We will be launching our new menu in the next couple of weeks and are currently running some really good Oktoberfest specials. I hope that you will give us another chance to redeem ourselves and if you do, please drop me an email letting me know when you'll be in so that we can have a chat.
Wonderful lunch with a friend... staff were lovely and everyone was taking social distancing seriously. Really nice to see.
Hi Alli812 Thanks for taking the time to write a review. It was great to hear your feedback and we hope to see you again soon. The Crabtree team
Great as always, thanks for sorting us a table in the garden.
Hi MaxL Thank you and no problem. We hope to see you again soon. The Crabtree team
The Crabtreeは Deliveroo と提携してデリバリーを行っています。The Crabtreeはテイクアウトにも対応しています。テイクアウトはお電話（020 7385 3929）でご注文ください。
OpenTable ダイナー496名によるThe Crabtreeの評価は4.4☆です。