The Grove Surbiton

4.2
評価・口コミ(352)
~25 ポンド
ガストロパブ

人気のタグ:

テラス席
評判のランチ
地元で評判
サービトンにあるレストランで、できたての季節の料理、カスク・コンディションのリアルエール、美しいビアガーデンと屋外ダイニングを楽しめます。

安全対策

清掃と消毒
  • 座席間の表面を消毒します
  • 共有エリアは毎日徹底して清掃します
  • デジタル、使い捨て、または消毒済みのメニューをご提供します
  • お客様に消毒剤またはウェットティッシュをご提供します
  • コンタクトレス決済をご利用になれます
Physical Distancing
  • 一度にご来店可能なお客様の人数を制限します
  • 共有エリアでの距離を確保します
  • テーブル間の距離を通常より広く取ります
Protective Equipment
  • 接客担当者はマスクを着用します
Screening
  • 病気のスタッフの職場への出入りを禁止します
ダイナー352人による総合評価
総合評価
評価・口コミを投稿できるのは、このレストランでお食事をされたダイナーのみです。
4.2最近の評価をもとに集計
4.0
お料理
4.2
サービス
4.1
雰囲気
3.9
コストパフォーマンス
騒音レベル · 普通
87%の人 がオススメすると言っています
並べ替え
絞込み
S
Surbmum
ロンドン
評価・口コミ(8)
2020年11月4日にご来店
総合4お料理2サービス5雰囲気5

We love this pub but we’re not impressed with the food this time round. Myself and my mum had a fish finger sandwich, the bread was stale and for £10 a pop I wasn’t impressed. My partner had a burger and said it was lovely and my sons kids meal for £6 was twice the size.
Saying that the service is always lovely and I like the pub. We sat in the outdoor huts with heater which was perfect at this time.

The Grove Surbiton
返信日 2020年11月11日

Good Morning Surbmum, Thank you for your 4* review. I'm really sorry to hear that you didn't enjoy the food on your most recent visit. We will work with the kitchen team when they are back and make consistency and quality the focus. We look forward to welcoming you when we are allowed to reopen. In the meantime - stay safe and see you soon. Best, Kerry & The Team

通報する
NT
NatalieT
ロンドン
評価・口コミ(5)
2020年11月3日にご来店
総合5お料理5サービス5雰囲気5

Lovely last evening at The Grove - can't wait to be back in December

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OT
OpenTable ダイナー
評価・口コミ(1)
2020年11月2日にご来店
総合1お料理1サービス1雰囲気4

Unfortunately due to the situat

The Grove Surbiton
返信日 2020年11月20日

Hello Anonymous, Sorry to read this was a poor visit. The last few days before lock down were a challenge in terms of stock availability and staffing. We hope that you will give us a try once we are allowed to reopen and in semi ordinary times again. In the meantime - stay safe and see you soon. Kerry & The Team

通報する
J
Jess
ロンドン
評価・口コミ(1)
2020年11月2日にご来店
総合2お料理1サービス3雰囲気2

Large amounts of the menu was unavailable.

Steak arrived with different side to advertised and was very small.

App showed as not accepting my card and i now have a pending transaction on my account.

The Grove Surbiton
返信日 2020年11月20日

Good Morning Jess, Sorry to read that you didn't enjoy your experience. We're sorry that most of the menu was unavailable on your visit. We too are disappointed that we weren't able to offer our normal menu. Owing to the late announcement of the lock down & being a fresh food kitchen - all of our deliveries were cancelled. Please let us know if the pending transaction has returned to you - we are working with a new provider when we reopen to prevent this happening in the future. Team Surbo

通報する
SN
SN5775
ロンドン
評価・口コミ(1)
2020年11月1日にご来店
総合1お料理1サービス1雰囲気1

Awful. Front of house was rude and very unfriendly. Intimidating even. Only around 20% of the menu was available and we weren’t made aware of this before being sat at our table. I understand that the hospitality industry is under a lot of stress at the moment but surely this means they would up their customer service, not throw it out of the window!

通報する
ZB
ZakiraB
ロンドン
評価・口コミ(1)
2020年11月1日にご来店
総合2お料理1サービス1雰囲気3

Good for drinks only, food and service were terrible. I had food turn up on my plate which was not on the menu. Needless to say this is very dangerous, its lucky I don't suffer from allergies.

通報する
OT
OpenTable ダイナー
ロンドン
評価・口コミ(2)
2020年11月1日にご来店
総合5お料理5サービス5雰囲気5

We have allways loved this pub - they have spent and considered all the social distancing rules and spent a fortune on the garden which is stunning and very cosy. Visit and enjoy

The Grove Surbiton
返信日 2020年11月20日

Hello Anonymous, Thanks for the lovely review! We're glad you love the new garden - we do too! We look forward to being able to welcome you back to spend some more time in it. In the meantime - stay safe and see you soon. Kerry & The Team

通報する
M
Michelle
評価・口コミ(1)
2020年11月1日にご来店
総合2お料理3サービス1雰囲気3

Service was absolutely terrible. There were only two of us and it took 3 hours to have a drink each and a main course. The restaurant did not seem busy and there were plenty of staff, but none of them seemed to pay any attention to us. We tried ordering on the app but it wasn’t working so we had to wait for staff to take our food order which took them an hour. Food didn’t take too long to arrive, but then it took another hour or so for them to give us the bill and come to take the payment. Food was ok but definitely wouldn’t return due to the slow service.

通報する
KW
KirstyW
ロンドン
評価・口コミ(1)
2020年11月1日にご来店
総合5お料理5サービス5雰囲気5

Excellent service and great food. Heated and covered beer garden is a wonderful feature

The Grove Surbiton
返信日 2020年11月20日

Hi Kirsty, Thanks so much for the 5* review - that last weekend before lock down was a little unprecedented! We're glad you enjoyed our new garden and we look forward to being able to welcome you back again soon! In the meantime - stay safe and see you soon. Kerry & The Team

通報する
RT
RebeccaT
ロンドン
評価・口コミ(11)
2020年10月31日にご来店
総合5お料理4サービス3雰囲気5

Fantastic covered areas in garden with heaters. Service a little slow after ordering on the app but that’s to be expected at the moment. Food tasty and good menu options.

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H
Hetty
ロンドン
評価・口コミ(1)
2020年10月31日にご来店
総合4お料理4サービス4雰囲気4

Good place to go to dine outside. There is adequate covering should there be rain and heaters are provided if its cold. The staff are very friendly and the service was good when I visited with a friend.

The Grove Surbiton
返信日 2020年11月11日

Good Morning Hetty, Thank you so much for your 4* review, very much appreciated. We look forward to being able to welcome you back when are allowed to reopen and strive for a 5*. In the meantime - stay safe and see you soon. Best, Kerry & The Team

通報する
DB
DominicB
評価・口コミ(1)
2020年10月30日にご来店
総合5お料理5サービス5雰囲気5

This pub takes the pandemic seriously, from requiring you to scan into track and trace on entry through to distanced tables ( all outside tables under cover, most with heaters). Order and pay by app with table service only, it's a shame all pubs aren't like this. Will definitely go back regularly once the current lockdown allows.

The Grove Surbiton
返信日 2020年11月20日

Hello Dominic, Thanks for the 5*! Very much appreciated. And appreciated that our Covid Secure efforts are recognised. It's not all that fun all the time - but we do our best to keep our guests and team safe. Also glad to hear you like the garden - we love the new look. We look forward to being able to welcome you back once we're allowed - in the meantime - stay safe! Best, Kerry & The Team

通報する
K
Kate
ロンドン
評価・口コミ(1)
2020年10月30日にご来店
総合5お料理5サービス5雰囲気5

Friendly and accommodating - comfy and cozy booths

通報する
JD
JoannaD
ロンドン
評価・口コミ(3)
2020年10月30日にご来店
総合5お料理3サービス5雰囲気5

Sat outside, felt very covid secure and great garden with partitions and heaters in place. New food menu which was ok but not great amount of choice and halloumi fries had far too much batter on them. Had a good evening.

The Grove Surbiton
返信日 2020年11月20日

Hi Joanna, Thanks for the lovely 5* review, it's much appreciated. We'll pass the feedback re the halloumi fries and ranging onto the chefs. By the time we're able to reopen - we'll have a few christmassy bits available too. We look forward to being able to welcome you back soon - in the meantime - stay safe. Best, Kerry & The Team

通報する
TC
TarnieC
ロンドン
評価・口コミ(1)
2020年10月30日にご来店
総合5お料理5サービス5雰囲気5

Good pub with good service and food. Always enjoy my visits!

The Grove Surbiton
返信日 2020年11月20日

Good Morning Tarnie, Thanks for the 5*! Very much appreciated. We look forward to being able to welcome you back soon! In the meantime - stay safe and see you soon. Best, Kerry & The Team

通報する
K
Kate
評価・口コミ(1)
2020年10月29日にご来店
総合5お料理5サービス5雰囲気5

We booked a table outside and although I wasn’t aware of a time limit the staff managed to keep us the table. They were very attentive and speedy when it came to drinks service.
Will definitely be back.

The Grove Surbiton
返信日 2020年11月20日

Hello Kate, Thanks so much for the 5* review! Glad to read we were able to keep you around for longer - we love having our guests stay. We look forward to being able to welcome you back again soon. In the meantime - stay safe and see you soon! Kerry & The Team

通報する
JE
JEK117
ロンドン
評価・口コミ(2)
2020年10月27日にご来店
総合5お料理5サービス5雰囲気5

Really well arranged for outdoor drinks and dining. Great service. Slightly noisy because of leaf blower.

通報する
Z
Zoe29
エジンバラ、ミッドロジアン
評価・口コミ(1)
2020年10月26日にご来店
総合3お料理2サービス1雰囲気2

We were given a menu which didn't have kids food on it. So the next time we saw a waiter we asked for that. That never appeared. We asked another waiter who also went looking and who on her return announced that there was a problem with the gas and thus only a limited menu for all was available. She had to go back twice to the kitchen to find out what they could actually offer
It took 50min between arrival and being able to order food. As the pub was basically empty that was very disappointing. The only saving grace was that the kids food was free. It such a shame because the garden looks great and during current times should be a fantastic asset. It felt a bit like people working were not at all set up to do table service and make it a welcoming/ stressfree experience.

通報する
J
Joshua
ロンドン
評価・口コミ(1)
2020年10月25日にご来店
総合1お料理4サービス1雰囲気3

Waited an hour for drinks!! We ordered through 3 members of staff before they arrived!

通報する
OT
OpenTable ダイナー
ロンドン
評価・口コミ(1)
2020年10月25日にご来店
総合1お料理1サービス1雰囲気2

Sat outside with no working heaters as they had run out of gas. Had booked expecting a table inside and it was never communicated that the table would be outside. We were seated at at a table next to a family with a baby, closer than 2m despite plenty of other available tables. I ordered drinks and when they arrived tried to order food. No vegetarian/vegan roasts available. The waitor said he would check but didn't come back. We then waited around 45 minutes. Tried to get a staff members attention to pay the bill to leave after being ignored but was not possible so had to go to the bar to pay. When doing so, no one asked if everything was okay or why we were leaving.

通報する
SA
SAB353
ロンドン
評価・口コミ(1)
2020年10月23日にご来店
総合4お料理4サービス4雰囲気4

This is a very safe venue during Covid-19 restrictions.

通報する
NC
NileC
ロンドン
評価・口コミ(1)
2020年10月22日にご来店
総合3お料理4サービス3雰囲気3

This was my 2nd visit dining outside, the table Location this time was much less well protected from the cold (the booth locations are better). I ordered by the app, long delay for drinks .. which cane more than 25 mins after ordering; food arrived after 35 mins, but mains first! The Grove has a lot of positives but the current understaffing and inability by the kitchen to distinguish starter and main dishes bring down the overall experience.

通報する
HT
HappyTimes
ロンドン
評価・口コミ(1)
2020年10月22日にご来店
総合5お料理5サービス5雰囲気5

Had a lovely lunch there last week. The garden is great with lots of tables and booths all with heaters so it was easy to eat outside. Food good too.

通報する
M
Michiel
ロンドン
評価・口コミ(6)
2020年10月18日にご来店
総合5お料理5サービス5雰囲気5

Great service. Even got a dish not on the menu. Not unexpectedly it was quiet. Food was very good. Very prepared for Covid. Clean.

通報する
AB
ABCDE
ハンプシャー
評価・口コミ(2)
2020年10月18日にご来店
総合5お料理4サービス5雰囲気5

Great outdoor space and very accommodating for people with dogs!

通報する
BF
BobF
ロンドン
評価・口コミ(1)
2020年10月17日にご来店
総合4お料理4サービス5雰囲気5

great afternoon, staff really friendly, really enjoyable!!!!

通報する
OT
OpenTable ダイナー
ロンドン
評価・口コミ(1)
2020年10月11日にご来店
総合4お料理4サービス2雰囲気3

Although the meal was lovely, I feel the cost was rather high.

通報する
JJ
JoeJ
評価・口コミ(1)
2020年10月11日にご来店
総合2お料理2サービス1雰囲気3

Nice setting, 210 quid for roast and 2 bottles of wine with a few beers is excessive.

通報する
ML
vipMarkL
ロンドン
評価・口コミ(5)
2020年10月11日にご来店
総合4お料理4サービス5雰囲気4

A very good roast dinner with family, the restaurant was very well organised with relation to COVID-19

通報する
s
stephenc
ロンドン
評価・口コミ(1)
2020年10月10日にご来店
総合3お料理4サービス2雰囲気4

We found the service quite slack.
We sat opposite the bar where the staff were chatting, eventually after 10 minutes we asked for our own drinks menu and even then the drinks sat on the side not being delivered.
2 other guys came in and sat on the lower level after us, they were eating and drinking before us.
There appeared to be only 1 staff member who was running the lower restaurant who was pulling his weight.
Quite an inexperienced team it seemed.

通報する
TR
TeresaR
ロンドン
評価・口コミ(1)
2020年10月10日にご来店
総合5お料理4サービス4雰囲気5

What I call the inside outside space is great. This is the only pub in the area I am truly comfortable in under the current C19 circumstances. The Grove has invested and worked hard to ensure diners are comfortable and well catered for both inside and out, with plenty of spacing, partitions, outside covering and patio heaters. The food and service very good.
Highly recommended.

通報する
CM
CatherineM
ロンドン
評価・口コミ(1)
2020年10月9日にご来店
総合3お料理4サービス2雰囲気3

Good food, ok drinks. Definitely felt COVID secure. Service was quite slow as it got busier, and the music was very loud (we were shouting on a 2 person table) which was unfortunate.

通報する
G
Georgina
ロンドン
評価・口コミ(3)
2020年10月8日にご来店
総合4お料理3サービス3雰囲気4

Checking in was more complicated than anywhere else we have been, simply because the QR code wasn't in decent lighting! Sat for 20 minutes before we got asked if we wanted a drink, but after that service was good Food rather average which was a surprise, but beer good.
Busy and nice atmosphere, but probably won't hurry back.

通報する
OL
OlgaL
ロンドン
評価・口コミ(2)
2020年10月7日にご来店
総合5お料理5サービス5雰囲気5

Great local place. Staff is very friendly and helpful. We have a great time very time we come.

通報する
ND
NickD
ロンドン
評価・口コミ(1)
2020年10月4日にご来店
総合2お料理1サービス3雰囲気3

Unfortunately, the food was cold. We had a Sunday roast and had it not been that we were in a little bit of a rush due to my wife having to travel, we would have sent it back.

The waitress did offer to heat it up, which I don't feel was the correct response or action. I did expect an offer to discount the food but this wasn't offered. As a result, this makes it an easy decision not to return, rather than giving The Grove a 2nd chance.

Having spoken to a friend yesterday it appears this is not unusual for the carvery to be cold.

通報する
LC
LauraC
ロンドン
評価・口コミ(1)
2020年10月1日にご来店
総合5お料理5サービス5雰囲気5

Really compliant with all the rules and staff are doing a fantastic job.

Food was lovely, thanks for a nice evening

通報する
OT
OpenTable ダイナー
ロンドン
評価・口コミ(1)
2020年9月30日にご来店
総合5お料理5サービス5雰囲気5

Lovely service

通報する
RW
RichardW
ロンドン
評価・口コミ(3)
2020年9月29日にご来店
総合5お料理5サービス5雰囲気4

Always enjoys my time at the Grove, the staff are very welcoming

通報する
AT
AndyT
ロンドン
評価・口コミ(1)
2020年9月27日にご来店
総合4お料理4サービス5雰囲気4

It’s quiet but where isn’t? Lots of space so very Covid safe and really friendly service

通報する
CW
CarolineW
評価・口コミ(1)
2020年9月27日にご来店
総合5お料理4サービス5雰囲気5

Great food and drink, plus fantastic service in a nice environment. What more could you want?

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よくある質問

The Grove Surbitonは Deliveroo と提携してデリバリーを行っています。

OpenTable ダイナー352名によるThe Grove Surbitonの評価は4.2☆です。

はい。OpenTable で日時と人数を指定して空席を検索し、ご予約を入れてください。現地の制限により、現時点では予約を受け付けていない場合がありますのでご留意ください。