The Grove Surbiton
Great venue, sat outside just before going into Tier 3. Good food , excellent service and good atmosphere
Good Morning Robins, Thanks so much for the great review, much appreciated. We look forward to being able to welcome you back once it is safe. Merry Christmas from us to you. Kerry & The Team
Get outdoor seating. Quick and friendly service. Great local.
Good Morning AlexB, Thanks so much for the great review, much appreciated. We're also glad you like the garden - we're rather proud of it! We look forward to being able to welcome you back once it is safe. Merry Christmas from us to you. Kerry & The Team
Had a fantastic lunch with friends. Really great outdoor seating area and dog friendly too.
Good MorningKeith, Thanks so much for the great review, much appreciated. We really do love a dog - or 4! We look forward to being able to welcome you back once it is safe. Merry Christmas from us to you. Kerry & The Team
No fish order that day and therefore somewhat limited lunch options. Probably not there fault but ended up going elsewhere.
Good Morning AJ, Sorry we didn't have any fresh fish on the day of your visit. As a fresh food kitchen, sometimes it does happen. We hope to be able to welcome you back again soon (when safe). Merry Christmas from us to you. Kerry & The Team
Lovely atmosphere. Good cover outside. Friendly service.
Food was big let down. Chicken was uncooked and rice was fridge cold. Really needs to improve.
Despite being a quiet Monday lunch, service was slow and the food a little disappointing. We’d heard great reviews but sadly not for us this time.
Good Morning PJSCCL, Sorry to read that your visit wasn't up to standard on this occassion. We hope that when it is safe to do so you'll pop back in and have a better experience. Merry Christmas from us to you. Kerry & The Team
We had a booth table outdoors and were cosy under the heater. Lovely venue
Hi Pippin, many thanks for the kind review! We're very proud of the pub and glad you enjoyed it as well. Happy Christmas!
Good food and service
Spacious and Christmasy
Pigs in Blankets were yummy and Burger was good
A very homely pub, great food, nice and helpful staff.
The indoor space had a strong unpleasant smell from the kitchen. The smell from the oil was everywhere. Even our clothes were still stinky once we arrived home.
The food was too greasy.
Lovely Drinks and Tier 2 rules respected! Great service!
Hi Neil, many thanks for the kind words- we have a broad range of belting drinks and are always happy to make recommendations! We hope to see you again soon. Team Grove.
Took half an hour to get a drink!! Staff seemed very overwhelmed and manager was too busy moaning about her workload and amount of customers.
Hi Clare, i'm so sorry you had a poor experience on your visit here- we are trying our best in very challenging times but would like to make this right for you in the New Year. If you could reach out to us directly we can show you what a normal experience at The Grove looks and feels like. Best, Chris
The Grove have created lots of outside seating for people wanting to meet those outside their household. Most of it is under cover and somewhat heated, however it is a bit luck of the draw where you end up so definitely dress up warm. We were encouraged to use the app to order but it was having issues, which meant part of our order got missed and we had to top it up by asking the waiter to add to our order, meaning lots of the starters ended up arriving after the mains, which wasn't ideal. The food was good and the staff were trying their best under a difficult situation but my advice is to avoid using the app to order!
Hi Ailsa, thanks for the review. We've tried hard to accommodate our guests in these challenging times and redesigned our garden by adding a substantial amount of heating & cover to the substantial meals we are serving! I recognise that sometimes you may be on different tables and Surbitons notorious phone signal can get in the way but we're always happy to take orders at the table and whilst not guaranteeing it, we can take requests for your favourite spot when we re- open. Best, Team Grove
It was great to visit The Grove again for a relaxed, outdoor lunch. The staff were very polite and attentive as usual.
Great time in the outside garden. Both dog and child friendly. Staff friendly.
Good selection of drinks and definitely will return. Food was good although need to make the menu a little clearer so you know exactly what you are getting.
Hi Rebecca, hope you're well- many thanks for the feedback on your visit the other day and we're really glad that you enjoyed your stay with us! We've fed back your comments on our food and come New Year we will be back with a vengeance with some new specials and clearer wording.We do hope to see you again then. Many thanks and have a lovely Christmas! Team Grove
The Grove has transformed its garden into a well designed outside restaurant, tables well distanced and shielded. The food was excellent, both from the normal and festive menus. The service was good, not slow but not rushed either. We were well looked after and thoroughly enjoyed our meal.
Hi Higgi, what a lovely review to brighten our spirits on a damp day. We're absolutely committed to ensuring our guests' have a great experience and i'm really glad you thought so as well. Though we must close from Weds we do hope to see you again soon. Best, Chris
Overall a very good experience. We were delighted to be back in a pub atmosphere albeit not quite like normal due to social distancing. The staff were wonderful in these strange circumstances.
Great food and lovely ambience. Staff very attentive.
Great heated boots for eating outdoors, and a lovely roast and friendly staff. Great stuff!
Thank you for the review and we hope to see you again soon! Team Grove.
The staff and the service arm great but I was disappointed with the food on this occasion as I normally think it’s very good. There were several things what they didn’t have and when I ordered the chicken katu curry it was like a starter portion and the chicken was very small and dry so was the rice . My Friends burger was okay but hardly any chips the plate looked half empty. But my sister fish & chips was perfect. But feel very covid safe .
Hi Jane, many thanks for the review. As you can imagine it is challenging times and whilst it can be tricky to navigate, we certainly wish to give our guests' a great experience. I'm sorry and sad that you did not experience that in full on your visit this time. We have fed back your comments to the team and always strive to improve- i do hope you'll give us another chance whereupon we can show you the high level we usually operate towards. Best for a lovely Christmas, Team Grove.
Always great at The Grove! They've worked hard to make their garden work with the latest lockdown - plenty of heaters and it's covered. I'd definitely recommend The Grove!
Hi Amanda, thank you for the review and kind comments. We certainly have worked hard and had a lot of sleepless nights but it's great to be back and serving our guests again. We hope to see you very soon! Team Grove.
Lovely atmosphere and outside area for Covid times, but sadly the food was really average. The only festive dish on the menu was a ‘festive burger’ that in all honesty didn’t seem any different to a normal burger. They used to do great food in this pub, so it’s a shame. Of course I’ll come back and give it another try another time, as I’m a local, but it was disappointing :-(
Love how the garden has been done up, staff very friendly and patient
Good food, albeit quite pricy. Slightly slow service and they forgot an item
Hi David, thank you for the review and rest assured we will go back to the drawing board and do our utmost to improve our guests' experience. Best, Team Grove.
Where to start. Everything was atrocious. The service was the most chaotic I have ever seen - each course took nearly an hour to arrive. The restaurant had been packed to the rafters meaning our table was literally next to the door where the waiters kept coming in and out from the freezing cold.
The food was awful. My friend had the vegan burger which she said was ok, and I had the steak which had absolutely no flavour, however the absolute worst part was that the “chimchurri”, usually known for its vinegarry tart flavour, was literally some limp soggy leaves in what I think was garlic butter.
Honestly so disappointed and this restaurant ought to be ashamed of itself.
Hi Petals and thank you for the review although it is concerning to read. In these challenging times we want people to not only feel safe but of course enjoy their experience so i'm sorry that you did not. As a result of your feedback we have changed some of our table layouts and retrained members of the team in the correct places. I know this does not excuse your experience but if you ever did wish to return please do let us know and we will assure you of a better visit. Best, Team Grove.
Lovely to be back, super cosy outside with the heaters and so so pretty. Well done team!
We love this pub but we’re not impressed with the food this time round. Myself and my mum had a fish finger sandwich, the bread was stale and for £10 a pop I wasn’t impressed. My partner had a burger and said it was lovely and my sons kids meal for £6 was twice the size.
Saying that the service is always lovely and I like the pub. We sat in the outdoor huts with heater which was perfect at this time.
Good Morning Surbmum, Thank you for your 4* review. I'm really sorry to hear that you didn't enjoy the food on your most recent visit. We will work with the kitchen team when they are back and make consistency and quality the focus. We look forward to welcoming you when we are allowed to reopen. In the meantime - stay safe and see you soon. Best, Kerry & The Team
Lovely last evening at The Grove - can't wait to be back in December
Unfortunately due to the situat
Hello Anonymous, Sorry to read this was a poor visit. The last few days before lock down were a challenge in terms of stock availability and staffing. We hope that you will give us a try once we are allowed to reopen and in semi ordinary times again. In the meantime - stay safe and see you soon. Kerry & The Team
Large amounts of the menu was unavailable.
Steak arrived with different side to advertised and was very small.
App showed as not accepting my card and i now have a pending transaction on my account.
Good Morning Jess, Sorry to read that you didn't enjoy your experience. We're sorry that most of the menu was unavailable on your visit. We too are disappointed that we weren't able to offer our normal menu. Owing to the late announcement of the lock down & being a fresh food kitchen - all of our deliveries were cancelled. Please let us know if the pending transaction has returned to you - we are working with a new provider when we reopen to prevent this happening in the future. Team Surbo
Awful. Front of house was rude and very unfriendly. Intimidating even. Only around 20% of the menu was available and we weren’t made aware of this before being sat at our table. I understand that the hospitality industry is under a lot of stress at the moment but surely this means they would up their customer service, not throw it out of the window!
Good for drinks only, food and service were terrible. I had food turn up on my plate which was not on the menu. Needless to say this is very dangerous, its lucky I don't suffer from allergies.
We have allways loved this pub - they have spent and considered all the social distancing rules and spent a fortune on the garden which is stunning and very cosy. Visit and enjoy
Hello Anonymous, Thanks for the lovely review! We're glad you love the new garden - we do too! We look forward to being able to welcome you back to spend some more time in it. In the meantime - stay safe and see you soon. Kerry & The Team
Service was absolutely terrible. There were only two of us and it took 3 hours to have a drink each and a main course. The restaurant did not seem busy and there were plenty of staff, but none of them seemed to pay any attention to us. We tried ordering on the app but it wasn’t working so we had to wait for staff to take our food order which took them an hour. Food didn’t take too long to arrive, but then it took another hour or so for them to give us the bill and come to take the payment. Food was ok but definitely wouldn’t return due to the slow service.
Excellent service and great food. Heated and covered beer garden is a wonderful feature
Hi Kirsty, Thanks so much for the 5* review - that last weekend before lock down was a little unprecedented! We're glad you enjoyed our new garden and we look forward to being able to welcome you back again soon! In the meantime - stay safe and see you soon. Kerry & The Team
Fantastic covered areas in garden with heaters. Service a little slow after ordering on the app but that’s to be expected at the moment. Food tasty and good menu options.
Good place to go to dine outside. There is adequate covering should there be rain and heaters are provided if its cold. The staff are very friendly and the service was good when I visited with a friend.
Good Morning Hetty, Thank you so much for your 4* review, very much appreciated. We look forward to being able to welcome you back when are allowed to reopen and strive for a 5*. In the meantime - stay safe and see you soon. Best, Kerry & The Team
This pub takes the pandemic seriously, from requiring you to scan into track and trace on entry through to distanced tables ( all outside tables under cover, most with heaters). Order and pay by app with table service only, it's a shame all pubs aren't like this. Will definitely go back regularly once the current lockdown allows.
Hello Dominic, Thanks for the 5*! Very much appreciated. And appreciated that our Covid Secure efforts are recognised. It's not all that fun all the time - but we do our best to keep our guests and team safe. Also glad to hear you like the garden - we love the new look. We look forward to being able to welcome you back once we're allowed - in the meantime - stay safe! Best, Kerry & The Team
Friendly and accommodating - comfy and cozy booths
Sat outside, felt very covid secure and great garden with partitions and heaters in place. New food menu which was ok but not great amount of choice and halloumi fries had far too much batter on them. Had a good evening.
Hi Joanna, Thanks for the lovely 5* review, it's much appreciated. We'll pass the feedback re the halloumi fries and ranging onto the chefs. By the time we're able to reopen - we'll have a few christmassy bits available too. We look forward to being able to welcome you back soon - in the meantime - stay safe. Best, Kerry & The Team
The Grove Surbitonは Deliveroo と提携してデリバリーを行っています。
OpenTable ダイナー378名によるThe Grove Surbitonの評価は4.2☆です。