【閉店】The Melting Pot - Columbia
行き届いたサービス、最高級の新鮮な食材、バラエティ豊かな調理方法、ユニークなソース、好みのチョコレートを使ったフォンデュを提供するThe Melting Potで、素晴らしいフォンデュのディナーを満喫できます。
Katie was amazing!
I made the reservation for two for total of $98 however once we got there we were shown a Valentine's menu for $150. After I discovered this I went to go talk to the person at the front desk to explain to them that my reservation was for people can have a four-course meal for $98 if that was not the case that we were going to leave. The person at the front desk made an exception this time and let us continue to dine there. I felt like this was a bait and switch. Not very professional
Will not return. I made my reservation nearly 2 months in advance. The day of, I arrived at 6:50 for my 7pm reservation. We were not seated until 40 minites later. Staff at the desk were clueless and useless. They did not greet guests, get them checked in, etc.. Servers/management kept asking why empty tables weren't seated. Meanwhile, the lobby was full of guests. The 2 girls working the front desk kept walking in an empty back room to sit and use their cellphones. We ended up missing our 9pm activity planned for (and already paid for) after dinner due to the delays. Also, we weren't informed in advance that there would be no menu options. The only food option was a 3 course fondue for 2 for $150 - which actually tasted pretty good. However, i would've preferred to substitute something for the first course, since I'm allergic to raw vegetables. I tried to upload pics, but the site won't accept the default size. Anyway, this was my last visit to melting pot. I've enjoyed them in Annapolis over the years. But service has slowly declined all around.
First time at The Melting Pot. Wife wanted to try it. It was a unique experience. It’s not place I think we would frequent often, but it’s a fun experience every once in a while or with another couple. Glad we went.
The speed of service was DEPLORABLE! It took almost 30 minutes between courses for the food to come out!! That makes absolutely no sense, especially when the restaurant is moderately occupied and the meat coming to the table is RAW! We spent $200 for a dinner that took THREE AND A HALF HOURS to complete. Manager never came to apologize or even acknowledge the delay, and we were charged full price. Unacceptable
We went for restaurant week. At first we had a hard time with the server not allowing one of my guests to have restaurant week and not order vegetarian food. Once we asked to see a manager everything was great!!
We had to ask for a different table because they now have table side grills and the smoke was causing issues with members of the party. This was effecting other customers as well.
Food and service were great, as usual. Ambiance got low marks because the restaurant was so cold we didn’t take our jackets off the entire meal.
Worst melting pot I've ever been. Service is non-existence, and ambience is just a mess where you can't even talk to other people because of setting. We were there for three hours yet we didn't even get to finish the meal. At one point, we were waiting for 45 minutes without any service. We felt like we were imprisoned, and we just wanted to get out of there.
Consistently great food. It’s always a fun experience and they always bring me more bread and apples to dip in my cheese.
Was placed at a table that was know for the pot to take a long time to warm up. Waiter left several times with out considering moving to another table. Hour of sitting around waiting was finally moved to another table
Delicious and fun experience
Cant give zero stars, which is a shame.
Arrived five minutes early to a 715 reservation and we were told they were running late. 25 minutes later a young woman from the bar area approaches the counter asking how much longer and noting that she had a 715 reservation and only has a sitter for another hour and a half. She is told "soon."
Another couple that came in after us asks when they will be seated. The hostess, frowning, says "Your reservation isn't til nine, I made it myself." They inform her they went on opentable and now had a 715 reservation. HOW ON EARTH is this place still giving out 715 reservations if they are running over a half hour behind and it is PAST 715 at this point? The hostess, flustered, looks them up and sees that they indeed now have a 715 reservation.
We finally get seated after almost 45 minutes of waiting. And we had a reservation since that morning.
We finally order. Ten minutes later my husband is told they are out of one of the entree items. They didn't bring us back a menu, though, so we awkwardly try to recall what the other vegetarian options were, then give up and ask to stick to what was already ordered. I order a glass of sauv blanc. Five minutes later our waiter shows up with two dewy bottles of pinot grigio physically in hand, and informs me they are also out of sauvignon blanc. I decline the replacements since I dont like PG. At this point my mood is pretty sour, and it's already 820. We have been here an hour, and no food yet.
When we finally get served, the food is all fine. Normal Melting Pot fare, no better or worse than other locations. But given meals here already can take up to two hours, the delays and poor management are stark and ridiculous. Don't have opentable if you can't manage your own reservations.