The Melting Pot- Gatlinburg
The waiter was really nice and took the time to explain and demonstrate what to do. The food was great and the atmosphere was pleasant! I would come back!
Everything was wonderful, as usual!
This is our go to place for any special occasion
Fantastic loved our waitress!
Thank you for the review! Our service is definitely the best part of the experience!
Was amazing and service and food were excellent!
We're glad you enjoyed your visit!
Me and my boyfriend had a reservation on 2/26 at 7:15. We got there at 7:16 and were seated immediately. We sat at the table without being greeted until 7:43. I’ve been to the melting pot several times throughout my lifetime I understand it may take a little to be greeted but to wait that long is ridiculous.. and I’m in the service industry so believe me I don’t like to complain. A server walked by us at least 4 times and didn’t say anything and the place wasn't busy at all. There wasn’t a manager in sight so after waiting that long we just got up and left and the hostess didn’t say a word to us as we left. Extremely disappointing experience.
Great service and great food.
Great! We really enjoyed the experience!!
Had 10pm reservations. Got there about 20 minutes early. Place was half full and still had to wait til exactly 10 to get seated in a not so great table. I have used open table for years and always get great seating and fast via the app. This restaurant wasn’t worth the money spent. Rudest hostess ever. Wait staff was nice but this is not a restaurant you want to go and spend over $120 at, because food is sub par. This is more of a place for first dates to go to to have something to do during dinner. Not a foodie type of restaurant. Last time at a melting pot.
I did not know what to expect from the franchise, but I was not pleasantly surprised. The food was mediocre, the experience was dull, our server was outstanding. I can not remember the gentleman's name, but I do remember him being from Tampa FL and recently moving into the area. He was patient, knowledgeable, and extremely kind. He saved our night from being disastrous due to the obnoxious wait time and lackluster food.
We were celebrating my wife’s birthday a little early. Spent a few days in the area. Our server was great. The food was awesome as expected. We had a wonderful experience. Look forward to stopping by again when we are in that area.
Thank you stopping and sharing a meal with us!
Great meal and excellent service. Thanks Hannah and server in training!
Thank you for the review! We'll be sure to pass the compliment on to Hannah!
Great food and service in a quiet, private environment.
We're glad you enjoyed your fondue experience!
Alena, Spencer, and staff do an outstanding job. This location has raised the bar for all other Melting Pot locations we dine.
Thank you !
We can't thank you enough for the kind words. Alena does a fantastic job and we'll be sure to pass your kind words on to her.
I really enjoyed it Everytime I have came here this time was for my 12th anniversary. The Frying skillet was awesome cooking in it this time instead of the broth.
Thank you! We're glad you enjoyed celebrating your 12th anniversary with us.
* DO NOT VISIT THIS RESTAURANT *
We had reservations @ 5:15 for a birthday celebration. An advance call was made directly to the restaurant a day before our reservation to share that we had a birthday strawberry voucher. When we arrived by car service @ 5:23, we were greeted by a male & female with “ your reservation was at 5:15, we are closing @ 6:00 for a party but we can still take you.” The male then commented, “oh, you all had the strawberries, I made a bunch earlier.” Nowhere was it posted on open table, @ restaurant, or when we spoke to someone on the phone to give advance notice of strawberries that the restaurant was closing early.
Our server/bartender approached our table eventually acting annoyed that we were there. We were pretty basic with our order but she felt compelled to let us know “it will take me a while to get your wine, this cheese fondue takes the longest to make, I’ll have to go to the back, it will take me awhile.” The answer should have just been yes instead of letting us know it was a burden to get our drinks(wine flight-which she didn’t even bring the dessert wine), the birthday strawberries became a mystery & story of their own, & we felt incredibly rushed with a rude, unprofessional staff.
What I’m presuming was the manager eventually came around & said they the strawberries were given away & they were have to make fresh ones, which was better for us because they weren’t very good if that had been made hours in advance. We continued to wait after being so rushed by the feeling of we needed to finish & leave.
This is an experience restaurant & we we were attempting to celebrate a birthday but sorely dissatisfied & disappointed.
Rude, rushed, and regret is how I would describe this visit.
Interesting meal my lovely fiancé made it special. They were out of quite a bit of items in the off season.
We're so glad your fiancee created a special moment for you!
Wow! After reading some poor reviews, I was nervous about this dinner. I hate slow service more than anything, so I was really hoping we would have at least an average waiter/waitress.
I am happy to say that we got the best waiter I can recall ever having. I wish I would’ve gotten his name (possibly Ryan), but he was absolutely incredible. He was always alert and looking for ways to help us out. He gave great recommendations and always kept my water full (which is very important to me). He was also very personable as we spent some time talking about the news of the tragic loss of Kobe Bryant, which was a tough loss for a Lakers fan. Never once did I feel like just another customer, so 5 stars to that server.
The food.... wow. I had gone to the Melting Pot several years ago but I did not remember the food being that good. I am a big sauce guy so I enjoyed trying all the sauces, but even without the sauce the meats were seasoned to perfection. I really do not understand the reviews that stated they left hungry. This 4-course meal was so filling that I felt like I had just had thanksgiving dinner. Wisconsin Cheddar cheese fondue was perfect, and even the simple house salad was enjoyable. The S’mores dessert was a great way to finish the meal as we realized we would need to loosen our belts.
The atmosphere: It was very quiet, and not busy at all. I’m not sure if it is normally like that, or what it is like when it is busy, but for my date night I really could not have asked for a better experience.
Thank you Melting Pot-Gatlinburg for a date night that my girlfriend and I won’t soon forget!
Thank you for the review! We hope to see you soon!
We have been to the Melting Pot in downtown Knoxville several times and always enjoy it. However, we finally had a kid free day and decided to go to Gatlinburg. We wanted to have a special meal, so we chose the Melting Pot in downtown Gatlinburg. We were a bit early and decided to swing in to see if we could be seated early and they were able to do so without problem which was great. However, from there everything felt very rushed. Getting both our cheese fondue and salads at the same time. Asked several times if we were done with our cheese. Which we were not, just forced to eat both the salad and the cheese at the same time. Being brought the bill before we were even done with the meat. And as we were leaving, an employee literally stood there waiting while we put on our jackets to leave so he could clear the table. Needless to say, for a meal that cost over $100, I was not impressed. No plans to go back to the Melting Pit in Gatlinburg.
We're so sorry your experience was less than ideal. Please give us a call at 865-430-4430 so that we can make it right.
First time trying the Melting Pot and will probably be the last. Every employee here seemed to be annoyed they had to serve us, from the hostesses to the waitress. Food was ok - especially the entrees - but not worth the money we paid. Parking is different - you pay the lot next door up front and Melting Pot is supposed to reimburse you. When the waitress brought our check the parking fee hadn’t been deducted. I waited and asked and was told by the annoyed waitress that parking isn’t taken off until they run the credit card. Restaurant seemed short staffed so maybe that was part of the problem.
A great experience! There’s no rush and the food is awesome.Its a great place to go and enjoy a nice relaxing evening.Would highly recommend !
Thank you Steve, come back and see us!
Really had a great time. Our server was very attentive, efficient and courteous. Would definitely recommend
We're so happy that you enjoyed your time with us!
Great service and quiet area for a wonderful anniversary dinner with my wife
Thank you for sharing your special day with us! See you next year!
My wife and I had a great time here for her birthday. The food was great and the service was above average. We had no trouble getting seated and we took time to enjoy the meal and some great conversation.
The Melting Pot is definitely not a buffet. A good place to go for elegant dining, though you'll probably come away hungry. Best for couples or a group of four. Because of hot plate and having to cook the meats and vegetables yourself on the table, I would strongly discourage bringing small children (< 10-years) to the restaurant.
Thank you for the honest review George. We're glad we could give you an elegant experience on your last visit with us.
Service was terrible. Took an hour before we got our food. I had to get up and find our server to ask when we would get our food. We had reservations too. I’ve eaten at several melting pot locations and this was the worst.
Food was below average and meats were not tender. Server lack attention and only came to the table 5 times the whole night. Very disappointed on such an amazing brand.
Hi Wagner, please give us a call at 865-430-4430. We'd like to hear more about your experience and make it right.
Very nice service!
We're glad you enjoyed a little Gatlinburg hospitality!
New Years annual Dinner!
As usual the food was great. They always take precaution for my family who has two with Celiac disease and two that don’t. They accommodated us with a table that had two burners so we didn’t cross contaminate. This restaurant is a solid go to as a treat for my wife and kids. Thanks melting pot and Collier Food Group.
We take dietary restrictions seriously, and appreciate hearing that everyone enjoyed their night out. We can't wait to see you next year!
We had never visited any place like this before and my guy was a little hesitant to even go. He loved it! I loved it! We will be back. We enjoyed are visit very much!
Thank you Susan for the kind words! We're glad you enjoyed your visit!
Second time here: Went for my honeymoon, we were seated in a private booth which was romantic! Was another great experience!
Thank you Carrie, glad you had a great honeymoon!
Slowly presented, perfect for conversation and the meal and wines paired with the courses were delicious. We totally enjoyed this restaurant.
First time at a Melting Pot. Our wait staff was excellent. Food fantastic. Can’t wait to eat at a Melting Pot again.
Thank you, we can't wait to see you again!
Great service and food!
Thanks Mike, hope to see you again soon!
We were early so we went to the bar for a drink. 2 other people at the bar. Three people behind they bar and it took a while to be acknowledged. Bartenders were not inviting. We told them it was our first time. Obviously didn’t care. The bar was sticky and disgusting. I would have left but my daughters were so excited to try it. It was a surprise to them to be going there. They have been asking for a long tome. I went 20 years ago and this was my first time back, if that tells you anything. The food was better this time. The server was better than the bartenders. But the overall experience, I personally won’t choose to go again.
Enjoyed our fresh and delicious food, excellent service, and non-rushed meal. If you need vegan as they advertise offering, call ahead to ensure availability.
We're so happy that you enjoyed your meal!
This was the first trip for our boys to have the four course experience. They loved it!! We will be back!
This was our first time dining at the melting pot, this was for our 10yr anniversary and it was well worth the package!!!! I would do it again for sure!!
This is one of my go to places when in Gatlinburg. They are also on OpenTable which allows you to make reservations. This can be extremely valuable on the very busy weekends in Gatlinburg.
Our server was very nice and helpful . Our bread & veggies for dipping were very dry not fresh so that was disappointing. For the value I would try other restaurants on the strip . The ambience and scenery what gives it a 4 star .