The Melting Pot - Reston

Great place and atmosphere for a celebration. Our server Corey was awesome and would definitely recommend him. We had lots of questions and he was extremely knowledgeable.

It was our anniversary. Food and drink was wonderful, but the service was VERY slow. We were there for 3 hours and it should have been closer to 2. Overall, great dinner

It was my first time and I really enjoyed it! The food was amazing, the service and the place were really good! Except for a couple of ladies not watching their kids and letting them jump around and draw on the surface of the table everything was really good! Definitely I’ll be back

My 21 birthday

Always delicious and fun. Great service from Bree. Cannot wait to return.

Perfect for our birthday celebration!!!

The food was fantastic, as was the service.

It was great

Great service

The cheese is always our favorite course here! We came in for my sister’s bday and they made it special for us.

Love going to the Melting Pot. Hubby and I got to eat good food and talk without major interruptions. The staff was busy but not crazy busy so we were able to get refills quickly and did not feel rushed.

A favorite for special family events. Server was outstanding, she went out of her way to be friendly and make the night special. Food was great. Nice relaxing night out. We went early taking the kids and grandparents. Wasn't crowded and had plenty of time to enjoy the meal. We had 2 courses and it took about 2 hrs. Well worth it!!

Excellent as always!

We had a really enjoyable dinner experience at the Melting Pot in Reston. Mitch was our waiter and did a very good job. Brian the manager stopped by which was also nice and appreciated to make sure we were having a nice dinner. They were having a customer appreciation special going on which was really good and we had more than enough to eat. My only complaint was that it was a little too dark in the restaurant and hard to read the menu without holding it up under the light. It was nicely spaced out between courses and I would highly recommend going. We were celebrating our daughters birthday and they brought her a nice little plate with a brownie and candle...nice touch!

Love this place, but it’s way too expensive. We only went because we found a deal on Living Social

We enjoyed it very much, especially the cheese fondue at the beginning. It was a little pricey so we decided to split some stuff which turned out great and filled us up.

Server needed additional training. He said he has been there 6 months. Pacing was off, took food while I was still eating, didn’t provide cooking times. Actually slopped the ingredients around while mixing, making a mess and splashing food on me. Didn’t speak to what the ingredients were as he was adding. Didn’t wait for my son, who ordered the chocolate fondue, to experience the flambé. I am Angry that I had to give him such a large tip due to total cost of bill, even at less than 20%

Excellent server - attentive but not intrusive, helpful and congenial

Took over 45 minutes to have our waiter get drinks for the table. Poor service, will not recommend . First and last time to Melting Pot

A good server makes all the difference at The Melting Pot, and Leah was outstanding!

Service was inattentive and mind numbing you slow. The place was not crowded. It was my daughters 13th birthday and they made it less than special. We are never going back.

We had a great time and service was outstanding. Kudos to Zach and Tisha for taking care of us. The rest of the staff was great in assisting with seating for the twins. Great night out.

This was by far the worst experience EVER at Melting Pot. This is the third time dining at the Reston location in the past 12 months. We had 8 people for my son's 15th Birthday. I should have known we were in for bad visit as soon as I checked in. We had made reservations days before and the hostesses looked at each other like we were a walk-in and not expecting us. This was a 3-hour dinner where we had to almost beg for refills, get the manager to get our main entree's. We basically waited 45 plus minutes for each course. Obviously there was not enough service help and possibly management. After tracking the manager down by having to walk around the restaurant, he was able to prioritize our main course but this was way too long. He somewhat apologized and walked away. We never saw him again. We had friends dining at a nearby table and they were also there for many hours and I met him at the bar getting water refills. When you spend $300+ for dinner plus tip - you expect another level of service which we did not receive. I was most disappointed by the manager not offering a better apology or trying to make sure the rest of our experience was flawless. No such luck. As far as dining experiences go, this one failed miserably on a special night that my son was looking forward to for weeks.

Anniversary

It was homecoming night so it was a little loud and busy, but everything was awesome as always.

One of our favorite restaurants. Service was good and the food was great. Always a fun time and great conversation while you wait for you food to cook. No doubt we will be back.

We love this place! It is so relaxing and you don't feel rushed. The food is awesome and it's fun to cook it yourself.

Upon arrival we were taken to an end table with a half of a booth where we would be sitting on each other’s lap! We asked the host to please find us a more suitable booth. She said “we’re busy tonight so our seats are limited”. I told her “that’s fine We had the Best of Reston 4 course experience.

First time visit to this restaurant. Thankfully the server was very knowledgeable and guided us through the process. A menu doesn't really have any instructions on how the meal will proceed. Food is very high quality and tasty. Prices are high, but you pay for the quality and customized service

My wife’s birthday

It was my wife’s birthday. It took them 20 minutes to seats us even though we had a reservation, so that was weird. But our server very rarely came by. We waited about 15 minutes after eating the last of our entree and finally flagged down the manager to help move forward to dessert and clear the table. We hadn’t seen our server in over a half hour at that point. It wasn’t bad, but the server was uncharacteristically inattentive.

My boyfriend and I reserved a table here at 7:30pm on a Thursday night. It took less than a minute to get seated. While I have been here before, my partner has not and our waiter was very knowledgeable on the menu and was helpful in explaining everything for us. He always checked on our table if we needed anything. The special request that my partner asked for was also granted and the crew went above and beyond the expectations. It was super sweet and ill forever remember the lovely experience I had here.

A little pricy but the atmosphere and service were excellent

Excellent food and service. Super expensive though for some place that you have to cook the food yourself.

Food was over seasoned. Service was terrible. It took 3 and a half hours for our party of three to eat there. Unreal. Some of the meat was so heavily seasoned, it was edible. When the manager asked how things were, we told him, and he just frowned. That's it. Had to wait 20 min just for the waitress to return with my bank card. Won't be back

The food was tasty as usual. I only visit when they offer a Groupon as their prices are not worth the food without it.

The poor rating is for the service. You should generally expect to be there for about 2 hours due to the nature of the restaurant. This time we were there nearly 3 hours, the server disappeared between the cheese & main dish for more than 40 minutes. We had to get the manager multiple times as did the table behind us for the lack of service. The restaurant was not busy at all which could have been the only acceptable reason for the servers horrible service. Will make sure not to have her again.

Great service and excellent experience!

Always a good experience at the Melting Pot. The server was knowledgeable and charming, the dippers were delightful, and the time was memorable.

A note on families dining, the Melting Pot is incredibly accommodating and is a very family friendly restaurant. The only issue comes from everyone needing to share the same food. I prefer a spicier set of cheeses and cooking styles, and of our own accord--and in order to get my 6 year old son to participate--we picked safer options (cheddar cheese, basic meat cooking style) in hopes that everyone would eat. I've had more flavorful meals at the Melting Pot with adults only, but that was by our choice as the customer.

Service was beyond horrendous - took forever to get served at each course of meal,? Clearly reservation notes were not read.
Reservation notes: gluten allergies and occasion: anniversary
Also told server we needed gluten free offerings - brings us regular bread all over vegetables for cheese fondue.
Never once asked if we were celebrating anything special. No "happy anniversary" on dessert plate or even said to us.
Food quality subpar- grapes had stems in them and some carrots were moldy.
Manager wasn't much help.
3+ hours for a very crappy experience.
So disappointed

Pretty popular place, so be sure to make a reservation well in advance. We had good service, and the food was outstanding.