The Melting Pot - Richmond
Cheese | Mezzacorona, Pinot Grigio
Salad | Horton, Viognier
We enjoyed our dinner
Haven’t been to the melting pot in a couple years. Thought it would be something fun to do with the whole family. We all enjoyed our meal and the entire experience. Dessert was definitely a hit with the chocolate fondue as well. We got 2nd on the dessert fruit b/c it was so good.
We LOVE this Melting pot. Been here LOTS. Last night was great overall, but it was a little "different" from previous experiences.
First, our cheese option (Wisconsin cheddar) seemed to be missing the beer. There was no flavor of the Sam Adam's like there usually is.
Second, there was a screaming, crying child for a good portion of the meal. They were close to us, but im sure everyone in the restaurant heard it.
Lastly, we really felt "rushed". My wife asked for her drink from the bar to come with our main course, but it came even before the cheese course did. The whole experience seemed pushed to get us in and out. Not something we've ever experienced here. We enjoy here because it's a very laid back slow, relaxing time.
Ohh, and we had to move some chairs around because when they cleaned the table before us, there was salad (lettuce, carrots, dressing) on 1 of the seats.
A little more attention to detail could have made this another 5 star experience like usual.
Birthday meal for the wife
Meat was lower quality than normal. Usually table is private, but was in a loud section without any privacy.
The service was outstanding. The waiter was knowledgeable and friendly. Beautiful experience.
Service and food was excellent! Would highly recommend!
Our server was absolutely the worst we’ve ever had. From the moment we sat down, we felt rushed, as if we basically had to speed eat, and get out. Then to add insult to injury, he asked that we pay our bill before eating our dessert (brought out dessert, and asked us to pay bill, before we even began feast). The irony of all this, is we chose to eat here so that we could relax and enjoy our meal, instead we were made to feel that we had to hurry up and eat, then get out (This type of restaurant is really meant to take your time, and enjoy each course that is served).
Nigel was an excellent waiter. He kept bringing extra dippers for the cheese and desert courses. The main entrée food was plentiful and delicious.
We go to the melting pot for our anniversary every year. We always sit at the same 2 burner table because I am vegetarian and my husband is not. It’s in our notes at the melting pot and I also put it in my notes when making the reservation. I also asked that if we could not be accommodated we would be told so we could choose a different reservation. We get to the restaurant for our 6:45 reservation and we are told they can’t seat us at our table until 9 pm. They said they tried to call a few hours earlier but couldn’t get in touch with us.
Calling a few hours in advance to change a reservation is too late of notice. We have 4 kids and cannot change plans last minute. It was so disappointing and frustrating. No one was willing to help us, or even apologize, until we asked for the manager. The manager was very helpful and kind and was able to get us seated at the table we needed within 15 minutes. The service and food was great but it was very frustrating to have such a negative start to our anniversary dinner.
Very disappointed in our experience last night. This restaurant used to be a great dinner experience for our family, we have been many times for special occasions. It’s a huge disappointment that the cheese & chocolate are now brought to the prepared, part of the experience is seeing them make it table side. I will also say, most of the wait staff & the hostess looked like they just rolled out of bed! No pride in their appearance whatsoever. Previously, the wait staff was always in nice pants/shirt and well kept appearance. The lady who greeted us looked like she had a rough night, messy hair up in a sloppy bun & crocs on, really? For a bill that was over $250, I was extremely disappointed in how the experience had gone downhill! We won’t be returning, which is a shame, we have been coming for almost 20 years! Other options for special nights out.
The melting pot is becoming my favorite place for date night! I had a blast
It was magical! Cannot wait to return.
We have been to the Melting Pot numerous times and have always had a good experience but this visit didn’t meet our expectations. The burner at our table was not working properly and it took too much discussion for them to move us. I believe a manager was involved and he was very reluctant to move us indicating the burner was fine the server just didn’t have it set properly. The burner would not stay on long enough to heat the food. The controls were not secured to the table properly and the server told us they were waiting for a part for it to be fixed. While trying to fix the burner our cheese course was cold and constantly interrupted. The server was very personable but I don’t think a table should be told I want to make sure you have what you need because I have a large table and it might be a while before I get back. We were also told our table was off the beaten path and he had to make an effort to check on us. We were there for a special occasion and all the problems took the enjoyment out of our dinner. They made no attempt to compensation for any of the problems. The cost of the Melting Pot Experience is not cheap and I believe we paid more than we received this time for the experience.
Overall nice experience. The food was good however you’re really paying for the experience here!
It would have been all 5's but it was my sister's 1st time and we had a new waitress and tried the grill. A few hiccups I could have done without but an overall great experience.
It wasn’t what I was expecting but it was ok.
Great date night place. Service was fantastic and the ambiance was beautiful for our anniversary dinner!
Wonderful as always!
Just not what it used to be. Don’t need to go back. Drinks were horrible and service was just ok. The whole experience was just blah
We enjoyed our special celebration meal and the waiter was helpful to explain everything to us.
This was our first time to The Melting Pot. Our server was great in explaining everything and answered our many questions. It was a great experience.
Our family of six went to the Melting Pot for my daughter’s birthday. I’m sorry to say the experience was disappointing. The interior hasn’t been renovated in years, the air conditioning didn’t seem to accommodate the heat of the burners. We were seated in a booth that felt crowded. The cheese fondue was great, however the meat was sub par quality. The s’mores chocolate fondue was good. The server did his best to make it a good experience. He was attentive to our needs. Just couldn’t make up for the quality. Our bill came to over $600. For that price I expect more. Not sure I’ll go back.
Melting Pot is getting tired. Same menu as the last 10 years, or so it feels. Very expensive for what you get. Not sure why people pay good money to boil their own meat? You can have a much nicer experience for the same or less money at many other restaurants around the Richmond area.
It was our first time dining at The Melting Pot and we chose it to celebrate out anniversary. The host recognized we were there for our anniversary, but that was the last mention of our celebration for the duration of our meal. Our server was very sweet, but clearly had too many tables as our wait between courses was quite long. We noticed several tables around us who arrived later than we did being served their courses much more quickly than ours were served. Our server was very sweet and knowlegeable, just appeared to have too many tables. Took us 2 1/2 hours to complete our meal. Food was good, but dessert was definitely the highlight of the meal! Good experience, but we will most likely just come for dessert next time.
Wonderful dinner and evening as always. Meagan Was our server and she took excellent care of us
Great changes to the carrots and potato’s! Chris our server was awesome!!!
We had a great meal, it was just that the table across from us was too loud for the entire meal.
Kelsey was the best server. She went the extra mile to make sure we enjoyed the food and the experience. This was our 1st time . Was awesome. Drinks & food was awesome.
The ambiance is everything! Every course is delicious. Service is impeccable. Dessert is my favorite. Make a reservation and go, you will be so pleased.
This was my first time at the melting pot and I came for the experience. I took my mother here and she didn’t enjoy it much. I also got sick after I left the restaurant.
Our server, Dan B, was excellent. He helped to navigate the menu since we had allergies to contend with. He was attentive and helped make Mother’s Day dinner special.
Our server, Dan, provided an excellent dining experience for us!
Exceptional service, very private table, lots of safety protocols that make anyone feel comfortable. Food is amazing, and anyone can find something they’d like. Attentive service but also gave us space to enjoy the meal and experience.
A fantastic experience from start to finish.
Awesome experience if you want to impress your date
Such a Wonderful experience! We literally enjoyed everything! No complaints! Great staff and prompt service along with awesome cocktails! I highly recommend
Kelsey was great, the food excellent and time with family m enjoyed.
Excellent server! Paced the meal very well, kept glasses full, everyone was very happy with the entire experience.
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OpenTable ダイナー2144名によるThe Melting Pot - Richmondの評価は4.5☆です。