The Queens Arms - Edinburgh本日返信済みHi,
Thank you for taking the time to leave your feedback. We're really sorry to hear that your visit didn't meet your expectations.
Waiting 40 minutes for your food is frustrating, and we're sorry for the delay. While there can occasionally be longer waits during busy periods, we should always communicate this clearly and ensure our guests feel looked after.
We're particularly disappointed to hear about your interaction with a member of our team. We pride ourselves on providing friendly, welcoming service, so it's concerning to hear that you felt your concerns weren't handled appropriately. We'll be discussing your comments with the team to understand what happened, as this isn't the experience we want anyone to have.
We're also sorry that the food fell short. An overcooked steak and a burger that lacked quality are not the standards we strive for, and we'll be sharing your feedback with our kitchen team so they can review both the preparation and consistency of these dishes.
We're pleased you enjoyed the décor, but it's clear that wasn't enough to make up for the rest of your experience. Thank you again for your honest feedback, and we hope you'll consider giving us another opportunity to provide the level of food and service we're known for.