The Saddle Room at the Shelbourne Hotel
We had the most wonderful wedding dinner.
The restaurant is understated elegance. We were a table of 6 and the service was fantastic, very attentive with out be intrusive.
Everyone of the party commented on how fantastic the food was. I couldn't recommend this restaurant highly enough.
Disgraceful to charge €8 for a bottle of water. No excuse.
Hostess @ Saddle Room rude on arrival, asked where one of the other guests was as kitchen was closing, very much rushing and ushers us to our seats, no welcoming atmosphere whatsoever. We weren’t late and couldn’t have expected kitchen would be closing as it was 2pm. Service was good, food was average for what you pay, rooms need updating and bath/shower combined with basic units. Was a pre Christmas treat and wouldn’t do it again at that price it’s totally over rated.
Big mistake ordering Daube of Beef. The most disappointing dish I have ever had in this restaurant- and I’m a regular guest. This is the reason for the lower rating on the food. Other 3 meals were v.good. Very harsh adding €10 supplements or steak onto €59 for a 2 course lunch ! This is the reason for the lower rating on value for money. Wines were pricey at €58/€59 for Malbec and Sauvignon Blanc. This also contributed to the reason for the lower rating on value for money. We will be back, but if you don’t know what way a dish is prepared- ask !
Outstanding food and service, with excellent care and attention given to health and safety measures. Will definitely be back.
This is one of my favourite restaurants in Dublin- had lunch here 3 times in The last week- such a pleasant relaxing and friendly dining experience and the attention to social distancing and hygiene is second to none. Well done ‘Saddle Room’ and thank you and your staff for making us feel welcome, relaxed and well fed. Looking forward to our next visit- we hope you can remain open during these strange days. Our very best wishes
Dr. John Goode
Dear Dr. Goode, We thank you for taking the time to share your thoughts about our restaurant. At The Shelbourne Hotel, we take pride in providing excellent and outstanding service, and it is always a pleasure to read such positive comments regarding your experience with us. I am delighted to read that you enjoyed your experience, we like to make each of our guests experience memorable! We look forward to welcoming you back soon. Kind Regards, Andreja Restaurant Manager
A super awesome venue for lunch - everything is luscious.
V odd waiter.
Opened bottles of still and sparking water without offering us tap water. At 8€ a bottle of still water is not on.
Told us to order sides as the boiled potatoes were poor and always got thrown out.
Waited a long time for deserts to arrive
Absolutely brilliant service from the beginning when derek pick the call and clear all my doubts before Dine in. Covid 19 regulation in place but colleagues all over the place to help n support. Never felt the new normal. Good ambience, ali who served us know his job, worth talking to him about the Menu. Knowledgeable guy, thanks ali for your brillant service. A Happy smiling line manager (2-5pm) does a floor walk every 15mins that shows his responsibility.
Wondering about the rate, compared to the service and quantity.
Highly recommend 👍❤️
Dear Abhi, We thank you for taking the time to share your thoughts about our restaurant. At The Shelbourne Hotel, we take pride in providing excellent and outstanding service, and it is always a pleasure to read such positive comments regarding your experience with us. I will certainly make sure to share your feedback with Ali the rest of the team and we look forward to welcoming you back soon. Kind Regards, Andreja Restaurant Manager
Lovely food, wine and ambience. Felt very safe as excellent social distancing measures. Staff very nice and attentive.
We really enjoyed our evening out in the Saddle Room. Service was excellent and a special mention to staff member at front of house who went out of her way to help our guests with a booking to stay in your hotel on their wedding day next week.
The staff at the saddle room were very friendly and efficient The food was just superb from start to finish there was not one thing I could find fault with this meal reasonable priced . The only downside to the evening was I found the wine very pricey at 15 Euro a glass you wouldn’t be having very many of them
Nice meal and would recommend to a friend. Thanks.
Was very disappointed with the Kir we had ordered, a Kir made from white wine and cassis, when it arrived it was not as ordered, not made with cassis but some raspberry cordial. Extraordinary that a 5 star hotel did not have a bottle of cassis
Dear Alex, Thank you for giving us your feedback. I am sorry to hear you were disappointed with the drink. It is not our usual service & we apologise that you experienced this. I can ensure that a follow up has taken place with the department and people in question and a retraining will be arranged. I ask that should you give us the chance to redeem ourselves, please make a reservation through myself and I will ensure that your service is flawless. Kind regards, Andreja- The Restaurant Manager
Have eaten there before and same high standards exist. Covid changes have been handled in a fair and unobtrusive way. Service was excellent and the food very good. Look forward to dining there again.
Very well organised dining experience. The staff were most helpful and welcoming :-) Food was very good and enjoyable. Table d'hôte menu was excellent value, beef daube delicious.
Looking forward to our next visit already
Went for birthday it was beautiful as usual great service and always amazing
We found the Saddle Room very bland.No candle, no flowers, no background music. We could hear conversations on both tables either side of ours. I left our house with my decision made. I wanted the lobster. Rory talked me out of it! Twice!! He said I'd be very disappointed with it and it's presentation. He said most people he has served it to have been disappointed. So...I opted for the sole which was delicious. Service was very slow in the beginning. Our table was booked for 5:30 and we arrived at that time. We paid our bill at 19:41. That's more time than the Covid allowance. On both occasions that I visited the ladies I met two people each time without a mask. The second time was the restrooms off the dining room. One man came out of the gents without a mask as I was going down the stairs and inside the ladies there was a woman with no mask on.
Pauline, I am truly sorry to hear that you were disappointed with your experience. Our Lobster is served as Thermidor style without the shell. This is explained to ensure the guest receives what they expect. We apologise if this was not clear, however we are delighted you enjoyed your Sole. We strive to ensure all guests abide by the guidelines. It is difficult to enforce mask wearing throughout the hotel and we apologise if this made you feel unsafe. Kind regards, Andreja- Restaurant Manager
Staff were efficient, considerate and very professional. Menu was varied and food was superb.
Really good service and Covid measures in place! Food was delicious and good value for the set menu! Would recommend for a treat!
Staff was wonderful (Tomasz) and the food delicious. We had a lovely time! Will definitely be back.
Dear Jen, Thank you for sharing your thoughts about our restaurant. Here in The Shelbourne Hotel, we take pride in providing excellent service. It is always a joy to read positive comments and I will pass on your kind feedback to Tomasz. We hope to have you return in the near future. Kind Regards, The Restaurant Manager
Very efficient staff. Made us feel very special. Food was superb. Great place for a special family evening.
Really lovely restaurant and lovely staff especially Derek at main door ,very welcoming. Food very tasty and hot served by professional staff and reasonable price. Would highly recommend this hotel to all my friends.
Lovely setting, excellent service and the food was really good. The lamb especially. Good variety of good wines also. Very enjoyable evening.
Gorgeous food, excellent service
Looked after marvellously by the team here, for a double celebration. Service could not be faulted, and food very, very tasty. Lovely selection of wines by the glass as well. Made our celebration, esp given the restriction from vivid at this time.
The Shelbourne Hotel is our favourite hotel. We went there this week to celebrate our 20th Wedding Anniversary as we had our wedding night in the Shelbourne. Our waiter Ali made the visit very memorable as he had a great balance between friendly, funny and professional. The food was lovely. The atmosphere was a bit stifled but I think that was due to COVID measures although in general they need to be careful about sanitizing the old world ambience away. Removing the iconic statues was a mistake. Finally, I know it is a 5 star hotel but the prices have sky rocketed in the past 4-5 years. They have doubled and as a result, our visits have halved. €6 for a coffee, really?
Great experience, only complaint we were charged €18 for bottled water & were’nt asked if we preferred tap, other thank that had an amazing anniversary dinner,
Memorable lunch. Delicious food. Attentive staff. Very helpful reception lady went out of her way to get a cab for us in the rain. Loved our visit. Looking forward to returning soon.
Relative to price, service could have been considerably quicker - ordering wine by the glass, we were left a couple of times without drinks as we started courses.
Staff incredible, attentive , but not overpowering, friendly and incredibly courteous. Food absolutely perfect, fantastic Chefs.
super covid friendly , without losing any ambience.
Very Well Done , Lovely, Lovely, Lunch
Very reassuring. All aspects of Covid safety applied.
Specially reserve main dining room for better ambiance.
Service was very good and attentive although felt uncomfortable as served by approx 5 different people during the meal. Might be best with current coronovirus situation to limit to 1 person serving each table.
Astonished at extortionate price charged for bottle of Ballygowan water
Amazing food and great service. The waiters were so nice and helpful. We had no problems! Highly recommended a visit! We hope to be back soon!
Had a lovely experience & the food was delicious!
This survey is too long. Don't force me to write something
Getting married the following day
We had lunch at the Shelbourne for the first time last week and the food was exceptional. I expected the room itself to be more grand, similar to where the afternoon tea is, however, we got a nice table in the corner. The hotel was very organised and we felt safe.
The food was exceptional and overall very good value. The wine was expensive with no bottle within our budget, but we enjoyed a glass.
Overall a very good experience, I would recommend and hope to return.
Food was delicious but just 2 tiny slices of bread were given and no option to choose another variety. For an expensive venue no extras offered like coffee refill or mints. An extra bottle of wine incorrectly added to the bill was removed when brought to the attention of the manager, who was very pleasant but would recommend scrutinizing your bill.
OpenTable ダイナー1132名によるThe Saddle Room at the Shelbourne Hotelの評価は4.6☆です。