Would not recommend to a friend for the lunch time frame. Food was good & server was friendly, however service was extremely slow for a business lunch, considering there were not many people in the restaurant at the time. We had made a reservation, they were expecting 7 of us. This was the 2nd time we tried & found the same issue both times. Will not return for lunch.
Fantastic mother’s day lunch. Service, food and atmosphere was perfect for our group
The menu is very limited when it comes to plant based (vegetarian ) options. So overall 50/50 split to recommend.
The hostess was very rude but all the servers were very nice. The hostess tried to ruin our night by turning us away (group of 14) saying our reservation was for 6:30 even though it was for 7:00.
We were 10 minutes late but she indicated we were 30 minutes late. Her attitude really rubbed us the wrong way.
Also by turning us away the owner would’ve lost out on the $450 we paid for our meal.
The service and food saved the night.
This owner should give the servers a raise as their positive attitude saved the night
Amazing tasting food. Great presentation and flavor. Service was fast although it was on a holiday. Friendly and knowledgeable service.
It’s our fav restaurant in Vaughan
Food was great. The basa fish tacos are amazing. The service was quick as well.
Orders taken and delivered as ordered. Desserts are large!
Food was not very good and expensive.The waitress was not attentive ,we had to take silverware off another table.Never offered specials and when we asked she had to read it off the menu. The place was freezing.
Came in for dinner before heading to the Vaughan mall and the food was excellent. All meals were hot and tasty.
It was a last minute decision and we are all glad we stopped in for dinner.
New items on the menu nice to see.
There was damage on the flooring just as you step foot into the ladies' washroom. I tripped and fell to my knees. I advised my server so that they can correct that. If I had been dining with my elderly parents or young children, someone could get really hurt. I'm not a complainer, but my knees were in pain the entire dinner. The server offered me a complimentary dessert (which I did not prefer so hardly an appropriate manner of handling things in my opinion), and she asked for my telephone number so that she could have the manager call me. He never called! I realized this about a week later as I was busy at work, and I was quite surprised that he would not follow up with a courtesy call. It made me wonder if perhaps he did not receive the message. So I called him - in order to ensure that he arranged to fix the flooring so nobody gets hurt. He nonchalantly acknowledged that he knew (and therefore, just didn't make the time to call which just made things worse), and he asked me if there was anything he could do ... no, nothing. I think it should have been entirely up to him to apologize, re-assure it is being fixed, thank me for letting him know, and encourage me to go back - perhaps via a gift card? I'm not certain if I will ever go back there again just based on his blase approach. Definitely not good customer relations ...
I mean they got me the wrong sauce for my ribs but I ended up liking it more than the one I usually get so ¯\_(ツ)_/¯. And besides, it’s a nice place, with great dessert options.
food was extreemly late and watress was so much rude when we asked why
the soup served cold and the meat served burned
one of my worst food experience ever
I tried vaughan turtle jack once and it will never repeated again
Very good service, great apps (bruschetta, fried calamari, guac). Southwestern salad was a little bland (needs more beans, corn, although generous with chicken). Others were happy with their choices. Chicken fingers were good, large portion too.
Music a little loud, did not know what to expect as this was our first visit.
Food and service was great! The only problem was the food. There was a long blond hair in my coleslaw and all they did was change the plate and take some coleslaw out. This would t have happened in other restaurants.
Was expecting a little higher end on comfort food, fries were definitely soggy, burger was over cooked and on the dry side, was told I could not order the burger medium rare or even medium, wings were alright but not great.. overall 3 stars as the service brought it up half a star.
There are a lot of choices in this market space so they have to get it right or lose out on the details
We both ordered a salad with chicken and salmon . Very good taste, but the salmon was slightly over cooked. Our server (Marci) was really friendly and funny.
Great food friendly and warm service. Love the burgers .. husband really enjoyed the bison meatloaf. We had a nice high top in the bar area for our group of five. Easy to converse. Would recommend and Turtle Jack's as we've never had a bad meal or bad service. And the bonus .. a gift for Mothers ' Day. We will be back.
Unfortunately they don't have any vegan options on the menu. I ended up having a house salad with some grilled tofu.
Absolutely fantastic. The staff was great and made excellent recommendations. A little error in the menu awarded us a free desert. My compliments to the chef. Staff is attentive and very approachable. Definitely will be back soon.
Main dish of fish and chips was great. Our waitress was friendly and attentive throughout our stay.
The food was better than what we have had in previous years. Service was okay, seating was in the bar area so was loud.
Great food! Fried pickles are the best!
Fantastic family restaurant with stylish decor. There are several menu options that can satisfy just about anyone. The children's menu offers a wide variety of options as well.
Wonderful Birthday celebration location! Couldn't have asked for a better added gift for my day! I enjoyed it so much, I've made reservations for a family get together this weekend.
Flawless experience. Everything was as it should be when eating out. Fast friendly service and great food.
When the distracted waitress tells you they are known for Wings, Steaks and burgers, don't order the fish and chips. The fries weren't great but the fish clearly came from a package and was greasy. Remove the batter and you won't find much fish inside. My companions had the wings which they said were very good.
The staff were efficient, friendly and very accommodating for infants and young children. The manager was also very visible ensuring guests' needs. Our burgers were a bit dry, but other than that we had a great dining experience!
OpenTable ダイナー29名によるTurtle Jack's-Vaughanの評価は4☆です。