Uncle Julio's - Loudoun
Last time we visited Uncle Julio's, it was just ok. We gave it another try and I will say they have stepped it up. The food was great, the drinks were great. The drink price a bit high is the only negative feed back. The service was also fantastic. The waiter and the staff all chipped in to help each other. The bartender was also friendly and efficient. The manager was greeting all the tables. We will put Uncle Julio's back in our rotation of restaurants.
Usually love this place but tonight the food , service were just not good for what they charge. Ordered steak and chicken fajitas. We got two pieces of steak and mostly chicken. Had appetizers before meal . No plates were cleared and we even piled them up for the waiter or bus service to remove. But they just left them piled up. Chips were all is little small pieces until we had to ask for new chips. New chips were better once served but how did the waiter not see the first batch was all crumbled pieces of chips?
Hello Denny, Thank you for taking the time to provide this feedback on your recent experience. We apologize to hear that we didn't meet your overall service and meal expectations. We strive to provide an exceptional experience from start to finish and your review has been sent to our teams. We do hope to get the opportunity to serve you again. Thank you, Uncle Julio's
The server we had, she was absolutely amazing!
The food was terrible.
I’ve never had dry bland enchiladas
We both had chick and beef
Both just terribly dry and weird
We have been here several times and the food was good
We are not sure if we will return
I’m not exaggerating when I say a TV dinner would’ve been an upgrade from The food today
Hello, Thank you for your loyalty. We are thrilled the service was great, but we are so sorry we missed the mark on this visit. We look forward to serving you again in the standard you'd expect from Uncle Julio's. All the best, Uncle Julio's
Frozen drinks delivered melted, no salsa and no clean knives available until later in the meal.
Hello MarkF, We thank you for your feedback and apologize that we were unable to provide you with an overall excellent experience. Your concerns have been sent to our teams to further address and we hope to serve you again in the future. Thank you, Uncle Julio's
The food was excellent and the service was good. Some of the best Mexican food I've had in a long time.
Excellent dinner at our favorite Mexican restaurant! Everything is always fresh and served hot. We shared shrimp camerones meal with couple of margaritas. Perfect!
Always great food, but they were out of chips and salsa when we first got there. Got the fajitas for two (2), but plate really looked like a serving for one. Filet / chicken special - chicken was delicious....filet was a little tough.
Overall - not their best showing but usually so good that we will be back.
Hello Etrowanjr, Thank you for providing feedback on your recent visit and we apologize that your overall experience did not exceed expectations. Your review has been sent to our team who will further address and ensure all dishes are made to our high-quality standards. We look forward to serving you again in the future for an improved 5-star experience. Sincerely, Uncle Julio's
Went for Valentines Day. Crowded but reservation certainly helped. Food was good, service was excellent. Our waitress, Rosemary I believe, made this a terrific evening.
Valentine’s Day love this restaurant. Always a great experience and food is amazing
Party of 10 crammed into a very small space. Waitress had to go around another table to take orders from other side of our table. Very loud and could not hear conversation at table. Food was good but pricey for what you get. Spicy Margarita was delish but pricy too.
Hello CarlyT, Thank you for your review and we apologize to hear that the opportunity was missed to provide you with an experience that exceeded expectations. Your feedback is greatly valued, and this has been sent to our teams to address further. We hope for the chance to serve you for an improved experience that is 5-star and memorable in the future. Sincerely, Uncle Julio's
Our wait was so sweet, great night!
Our waiter wasn’t the greatest, this was our first time here and he didn’t explain nothing to us at all and he seemed overwhelmed with to many tables. There was another waitress that I overheard about explaining this and that and about the homemade guacamole station, that i didn’t know if it was free or not. Over all we will be back again.
From the table side guacamole to the chocolate piñata, our experience at Uncle Julio’s was the best. My friends and I keep coming back because every part of our time is top quality!
The food was delicious and our server was lovely, but it’s just so incredibly noisy in there.
Excellent. Delicious food. Good service. We’ll be back.
Queso was not great, its so loud in there, the fish tacos extremely spicy ( not mentioned on the menu that they were SPICY).
Hello Greatexpectations, We apologize we didn't meet all your expectations this visit. Your concerns have been forwarded to the appropriate teams at this time. We do hope for the chance to serve you again in the future for an improved experience. Thank you, Uncle Julio's
The food was mediocre the service was terrible the only decent was the dessert.
Hello Claudia, We appreciate your time and consideration you took to let us know that your Uncle Julio's experience was not up to our standards. We regret we didn't meet your food and service expectations. We hope you will come in for a more exceptional memorable visit. Thank you, Uncle Julio's
Food was ok, it was busy and our waiter was nice. The folks that actually served our food were annoyed and just dumping the food and running off as fast as they could. Also, I was given the wrong bill and overcharged by a dollar - not a big deal, but a business that values its customers should try and return money no matter how small
Travis was one of the best managers and totally understands the meaning of customer service. Jessia and Ryan, our servers were superb! Great experience
Why would a restaurant that serves the public go out of there way to have every tv on a political news channel. When I asked why they don’t choose some none political I was told if you don’t like it don’t come back.
We took our father in law out for a celebration dinner. The food was excellent and our server was great. The only issue is that we were 4 minutes late to our early dinner reservation (6 pm) to find out that our table was already given to someone else because of our late arrival (which I understand to a point, but it was 4 minutes).
Hello MichelleR, We apologize to hear that you did not have an exceptional experience this visit while being sat. Your feedback has been forwarded to our team who will ensure that the proper processes are followed through to create a memorable experience for our guests. We do hope for the chance to serve you again in the future for a much-improved outcome. Thank you, Uncle Julio's
Love Uncle Julio’s- always consistent and delicious, though a little pricey
There were lots of problems with our order- a hair in the enchilada, raw beef in the taco and fajita quesadillas with no veggies
Hello, We appreciate your time spent with us and apologize to hear that your experience this visit was less than outstanding. Your feedback has been sent to the appropriate parties who will further address the concerns mentioned. We hope we will get the chance to serve you again in the future for an overall improved experience. Thank you, Uncle Julio's
great place. great food. great service. great price. you will not be disappointed!
First thing when we arrive they made us wait 30 min for our table even having a reservation... the answer after asking why we have to wait even having reservation it was they can hold a table if they have guest coming... so what’s the point of taking reservations if you don’t know how to accommodate your dining room... if you don’t have knowledge or how reservations works please do something about it there’s a big issue there.... Food was good as always, service? I would like to have a better experience, I’ve been there twice and I can tell waitresses looks like they don’t engage with the guest, or at east that was my experience the two times I’ve been there... I didn’t see any manager around the restaurant checking on tables to see if everything is good, it’s took almost like 15 min to get our server Tom our table, another 10-15 min to get our drinks, I get it was a little busy but communication is a plus to make your table feel your taking care of them.... we were there to celebrate my wife birthday as usual we ordered a chocolate piñata and we were hopping the server was supposed to sing her happy birthday or at least do something but it’s was just meh.... anyways food was in point, service meh.. hopefully the management can see this reviews and do something about it.
Hello TonyC, Thank you for providing this feedback regarding your reservation experience. We apologize to hear that we did not provide you with an outstanding experience and your review has been sent to our teams to further address. We do hope we will get the chance to serve you again in the future for an overall improved experience. Thank you, Uncle Julio's
Love this restaurant. The best watermelon margaritas ever!
We’re regulars and love Uncle Julio’s but this visit wasn’t up to normal standards. They ran out of chips and the chicken was over cooked. But we still love this restaurant.
I've eaten at Uncle Julios for years. Food seemed a touch off. Husband woke up the next morning with a terrible headache which he blamed on the food. He is sensitive to preservatives and MSG (I doubt that was the issue but ...) Chicken texture wasn't quite right - onions were crazy strong.
The tortillas took 10 mins to come after our fajitas were delivered to the table. Leaving us to stare at our food getting cold and our guest wondering if he was supposed to let his food get cold and wait with us. My swirl was 90% sangria - never had that happen either.
Wish this location would do ribs but the quality isn't there at this location so I'd be disappointed.
The noise level is so loud that it makes conversation very difficult. Everyone is yelling because that’s the only way to be heard. It made the dinner unpleasant. It’s not a vibe average people like.
Hello, Your feedback is greatly appreciated, and we apologize that your experience was less than outstanding. We have forwarded your review to our teams and we hope to serve you in the future for an improved dining experience. Sincerely, Uncle Julio's
Our service was excellent!
This used to be one of my favorite places to eat at One Loudoun, but it took us almost an hour to get our food and another 30-45 minutes to get our bill. I am not sure if our waiter was new but he seemed very confused. And he did accidentally order our table an extra margarita, which he left with us, but then it showed up on our bill, even though we did not order it. Having worked in the service industry before, if it is your mistake, you do not charge the customer. But because it had already taken us so long to get the bill we went ahead and paid for it. Very disappointed in this location, will be our lat trip for a while 😏
Hello Pxedstqn, We apologize to hear about your experience as this is not the service standards expected. Our team appreciate the opportunity to improve with the feedback you have provided, your review has been sent to the appropriate teams to further address and correct. We do hope for the chance to serve you again in the future for a much-improved experience. Thank you, Uncle Julio's
Our server was great - but it seemed as though after we checked in the restaurant got very busy and we ended up having to wait quite a while to place our order. Again though, he was fantastic.
We arrived at 6:25 for a 6:30 reservation. At 6:50 when I asked how much longer we’d need to wait for a table, the host checked the system and without saying anything quickly seated us. It took about 40 minutes for 3 of the 4 meals to arrive, and another 5 for the 4th. Guests seated after us were served before us and left. I finally was able to flag down the waiter to get our check.
We regularly go to Uncle Julio’s as we like the food. Service is typically fair, with one or two exceptions where it was terrific, but I don’t think I’ll be going back for special occasions.
Hello Mrsradso, We appreciate your time spent with us and apologize to hear that your experience this visit was less than outstanding. Your feedback has been sent to the appropriate parties who will further address the concerns mentioned. We hope we will get the chance to serve you again in the future for an overall improved experience. Thank you, Uncle Julio's
We had reservations for 7:30 and we arrived a couple minutes early. They were busy and gave me a pager while we waited for them to clear a table. At 7:45 I went back up to the hostess to ask about our table. I get they might not be ready right at 7:30, but it shouldn’t take another 15+ minutes to be seated. They asked if a high top was okay (I said it was), then they seated someone else and then us. The service once we were seated was really good, but my food (nachos) was cold when it arrived. I didn’t say anything but it wasn’t great cold. It was really loud in the restaurant (music), and my mother in law, who has hearing aids, couldn’t hear any of what we said. Overall it was an okay dinner, but when you spend close to $200, you want to be wowed.
The food and drinks are usually good and consistently prepared. The service is fast and efficient. Problem with this restaurant is that it is always so loud. It is difficult to converse with everyone at the table.
I would be nice to see a simpler menu with a reasonably priced (Less than $7.00) burrito rice and beans option.
Manager Travis saves this from a poor rating
Had to change my last review from awesome to jut OK and it would have been worse if not for Manager Travis who single handedly worked to correct his employees deficiencies .
I usually go to to the location in Reston and the employees here should be made to go for training.
Reservation through open table for 730 and 749 I had to go back to remind them we were waiting to our table and the hosts clearly had to clue and then shown to our table . Lots of empty tables infront of us and when folks pointed out they were seated . So much for computerized Systems
Once seated we had to catch FRANCISCO several times for requested most of which went unnoticed until we called Travis. Paper napkins hot Sauce and fajitas that they just forgot .
Guac large normally served table side and they just brought a cold plate out .
Honey chucked was ok but cold and as noted above they forgot the fajitas
Our tacos of shrimp and chicken served cold
My sons meal was good though or Guadalajara beef and brochettes
The dessert of cajeta was also very good.
I complemented Travis on my way out. And I did leave a big tip as it was Xmas Eve but the e Molloy Wes should share their tip with their Manager as he was the only one truly deserving of one..
Hello Zengo, We appreciate your time spent with us and apologize to hear that your experience this visit was less than outstanding. Your feedback has been sent to the appropriate parties who will further address the concerns mentioned. We hope we will get the chance to serve you again in the future for an overall improved experience. Thank you, Uncle Julio's
Average food, slow service
Queso and Guacamole is very good. Good food and service. Good place to eat.
Our waitress was great.
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OpenTable ダイナー776名によるUncle Julio's - Loudounの評価は4.3☆です。