Uncle Julio's - Loudoun
We made a reservation via open table and we were seated immediately which was great because the place was packed. But the greatness ended there. First, it took forever for a sever to come to our table once she came she told us the tortilla machine was broken so it might take a LITTLE BIT longer for our food to come out. OK fine. 40+ minutes later we got our food but my husband didn't get tortillas and had to wait an extra 10 minutes just to get tortillas for his fajitas...all the while his food was getting cold and I was already done with my dinner by the time he got his tortillas. My daughter asked for water and it never came out. I took my youngest daughter to the bathroom. I have seen truck stops in better condition. No paper towels in one dispenser, water on the floor and toilet paper all around the toilets. It was obvious it had not been checked in quite a while. I came back to the table and we couldn't find our server to get our check. We had to ask A DIFFERENT waiter to get our check and a box. The food was good as usual. But the service was pretty bad and the restaurant was SO HOT. They claimed it was because people kept coming in the doors. That is a totally lame excuse because other restaurants seem to keep it cool with the doors opening. I don't know if I will go back to this Uncle Julio's there are other restaurants in One Loudoun that are better and have better service and air conditioning!
Hello Lauren, Thank you for your business. We are sorry we didn't meet your expectations on this visit. The restaurant follows strict guidelines and procedures that insure the restaurant is running at optimal level. We greatly appreciate your insight. Your feedback has been addressed. please accept our sincere apology. We look forward to the opportunity to serve you again. Thank you, Uncle Julio’s
Love food and drinks at Uncle Julio's! We had skinny margaritas which are excellent and can't tell they're "skinny" at all. Ordered the fajitas with shrimp camarones, chicken and steak to share. Plenty of food and it was excellent.
It was good. The service was quick and the food came quick, and everyone was really nice. But dark. Very dark. We need more light!!
Always A+. Food is delicious, atmosphere is great and our server Lexi was awesome! Can't wait to go back!
Hello, Thank you for sharing your experience. Kudos to Lexi! We are so happy you had a great time. That means so much to us. We look forward to serving you again soon. All the best, Uncle Julio’s
Table was not ready at the time of my reservation. I can live with that. What bothers me the most on this visit was the seating aspect. When it was time to be seated, the seater took off at a quick pace leave my husband and I in the dust. We are both older folks and while I can walk at a somewhat quick pace, my husband cannot as he walks with a cane. Food was fantastic, and the server was wonderful. Noise level was a little too loud for my taste. Made it hard to carry on a conversation.
Tableside guacamole and chili con queso with ground beef are winners. Shrimp Diablo is tasty and we also appreciated the no hassle subs of the sides to cilantro rice and sauteed veggies.
Uncle Julio’s - Loudoun offered a nice atmosphere with the option to eat on their patio. They provided a great meal and great service.
Yes. The service was excellent. Eric our server did a good job. We received a booth near the window with a perfect view.
Glen, thank you! We are thrilled you enjoyed your service from Eric. We appreciate the level of service and enthusiasm he adds to the entire dining experience. We look forward to serving you again soon! All the best, Germaine R. Uncle Julio's
Cinco de Mayo
We had a good meal and good service until. My ding on the service is that the server seemed ready for us to go and did not ask if we wanted anything else. He just brought us the check. Just a nit to pick otherwise it was all good.
The Tableside Guacamole is as fresh as it gets! Our fajitas came with so many sides we didn’t even finish them or have room for dessert! A fantastic fresh meal!
Lovely place to eat! Would definitely recommend to anyone who loves authentic Hispanic foods!
My family and I went to Uncle Julio’s for Easter Dinner. The service was exceptional, the food was delicious-best Tex-Mex around, and we were seated as soon as we arrived. I can’t ask for better service or food. We’ll definitely be back soon!
I used to enjoy going here, but it seems that lately their food has been very flat. Not a lot of taste, way too much salt, it's just become another generic Mexican food place.
Hello Onyx, Thank you for your loyalty. We are so sorry we missed the mark on this visit. Your concerns are being addressed. We look forward to serving you again in the standard you'd expect from Uncle Julio's. All the best, Uncle Julio's
I reserved a table for 6 people on a Saturday night at the Ashburn location. I expected , upon arrival, to wait maybe 5 minutes to be seated. Instead I waited 45 minutes, the same amount of time if i hadn't made a reservation. What's the point of making a reservation if you are still waiting 45 minutes. Disappointed.
Overall food and waiter were excellent.
Hello Stefanie, Thank you for your business and loyalty. We are so sorry you had to wait and completely understand your frustrations. We greatly appreciate you sharing this input. We are constantly working to improve, and this information is extremely helpful. Your concerns have been forwarded to the appropriate parties. Please accept our sincere apology for your dissatisfaction. We hope you will return to Uncle Julio’s soon for an improved experience. Thank you, Uncle Julio’s
It was my mother's birthday and they put together a beautiful dessert for her. The food is always awesome and their tortillas are beyond compare.
Took my husband there, kids loved their food as well. The chocolate pinata was awesome and the fresh tortillas are amazing!
Waiter was very unfriendly, and service was very poor. This may sound like a minor complaint, but it made the whole dining experience terrible.
Hello, We appreciate your business. We regret learning about your experience, and we understand your frustrations. We'd like to properly coach and address. Please provide your ticket number - that will have all the information we need. We look forward to your reply. Thank you, Uncle Julio's
We were seated fast and the meal & service was excellent.
Definitely noticed a change in service on this visit tho we still enjoyed ourselves. Our waitress was good but I think they had her working too many tables. Manager came over to ask about my Mother’s gluten sensitivity and suggested she change her enchilada sauce to a white queso to err on the side of caution, then both her and my fathers orders came out all wrong. I don’t think it was the waitresses fault-must have been a miscommunication between the kitchen and Manager. They fixed it, brought out new plates and the waitress apologized but it put a bit of a damper on my bday celebration since they felt guilty for asking their orders to be corrected (but they couldn’t pay $15 for 3 cheese enchiladas when they ordered beef, chicken and cheese and onion!) and we were all done with our dinners by the time their corrected dinners came. Oh well-the salsa is so good that subpar service won’t exactly stop us from going back!
Hello Aprilmom, We appreciate your time and consideration you took to let us know that your Uncle Julio's experience was not up to our standards. We regret we didn't meet your food and service expectations. We hope you will come in for a more exceptional memorable visit. Thank you, Uncle Julio's
Waitress did not come to refill our water or check on us
Hello Turksgirl, Thank you for spending your time with us. We regret you did not receive our best service. We appreciate your feedback to develop and enhance your time with us. We'd like to properly address and coach. Please provide your ticket number - that will have all the information we need. We look forward to your reply. Thank you, Uncle Julio's
Went for my birthday. Andrew was our waiter and was great! He had a great memory with our order. I give him extra kudos for dealing with our party!! A few of us were unruly. Great food and service!
Maria, thank you! We are thrilled you enjoyed your service from Andrew. We appreciate the level of service and enthusiasm he adds to the entire dining experience. We look forward to serving you again soon! All the best, Germaine R. Uncle Julio's
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we had a reservation for 6:30, (One Loudoun location) arrived at 6:20 and was seated promptly.....however, it took a while for anyone to service our table. when he finally arrived he (Victor) took our drink orders. they were very busy so yes, it did take a bit for drinks to come. he was very efficient; took our order and got it to us in a sufficient amount of time. this was our second time here; the first time we sat at the bar and was served drinks and our meal in a very short amount of time. the difference we saw with sitting at the bar was we noticed we had more quantity of food than sitting at a table. cant figure that out but i think the next time we go we will opt for the bar as we can get more bang for our buck!! Overall, both times were very enjoyable, the food was on point and the service was as expected considering how busy they were. we will be returning!!
The food was delicious but we felt there was too much of it ... we overate and felt bloated the next day.... even though we did take a to go container home.
Hi Kathy! Thank you for spending your time with us...we are so glad you over indulged and enjoyed the food. We think that's a great success! We look forward to serving you again soon. Take care, Uncle Julio's
The food overall was good however the add ons brought with the fajitas were obviously sitting and not fresh
We were celebrating a birthday and everything was perfect
I love the Reston, Fairfax, and Arlington stores, but live near the Loudoun store and really want it to be great, but it has so many shortcomings! I’ve tried this store at least a dozen times and never been satisfied. The chef seems not to follow the standard recipes. The salsa is almost burned numerous times, sort of blackish instead of reddish with charred bits like other stores. My husband and I asked for salsa carne as sauce for our Juanita’s platters and the request was ignored. My husband decided to go ahead and keep his but I requested mine to be returned to fix it. Then, almost 15 minutes later after my husband was finished eating, they finally brought mine. Nothing like going to dinner together and both eating alone! As well, the ground beef recipe was totally different than other stores. It was more boiled than browned and it was very watery/full of dripping juice, so much so that my plate was full of liquid and my enchiladas were soggy. I would love to love this store because I live very close to it, but you are making it really hard. Please fix it!
Hello Frenchy, Thank you for your business and loyalty. We are sorry we didn't meet your expectations. The restaurant follows strict guidelines and procedures that insure the restaurant is running at optimal level. We greatly appreciate your insight. Your feedback has been addressed. We look forward to the opportunity to serve you again. Thank you, Uncle Julio’s
The restaurant was great but they do not respect the Open Table Reservation time, it was a 30 min wait for a table.
Hello Georgie, Thank you for your business. We are sorry you had to wait longer than expected. We appreciate and value your rating to develop and enhance your experience. We look forward to the opportunity to become a 5-star rating in your eyes! Thank you, Uncle Julio's
Server was overwhelmed I think with many tables. Ran out of chips and salsa and asked for refill of both but never got the salsa. My hubby and son drink cups were empty for awhile with no offer of refill. Food was great as always
Hello, Thank you for spending your time with us. We are happy your enjoyed your meal, but we are so sorry we missed the service mark. We look forward to serving you again soon with a much better outcome. Thank you, Uncle Julio's
Loved the outdoor experience!
The service is great...I just don't prefer the place...it is loud, the food is Ok and it is overpriced for what you get...
Hello Stace, Thank you for spending your time with us. We appreciate your feedback to develop and improve. We look forward to the opportunity to serve you again. Thanks again, Uncle Julio's
The sever was fantastic in accommodating a large party. Timing of food was good and making my friend feel special on her birthday was an added bonus. Everyone loved the chocolate piñata dessert. Will definitely return.
Hello Amy, Thank you for sharing your story! We are so happy you all chose to spend a special birthday with us and fun was had by all! We look forward to serving you again with another exceptional experience. Thank you, Germaine R. Uncle Julio's
There is something wrong with this Uncle Julio’s. Service was extremely slow - food was sub par - chicken fajitas were oily and under cooked. Been going to Uncle Julio’s in Bethesda and Reston for over 25 years. This one has a problem.
Hello, Thank you for your loyalty throughout the years. We greatly appreciate you sharing your feedback and your concerns are being addressed. We look forward to the opportunity to serving you again soon with a much-improved outcome. Thank you, Uncle Julio’s
I wondering if their chef/recipes have changed. The salsa and regular entrees were not like what we’ve experienced before and we go frequently.
Hello Shell, Thank you for spending your time with us. Our salsa and standard menu recipes have not changed. We are very sorry we didn't meet your expectations on the visit and your concerns are being addressed. We do hope to get the opportunity to serve you again with a much better outcome. Thanks again, Uncle Julio's
Uncle Julio’s is my favorite Mexican restaurant when it comes to chains. Their food is delicious and their chips are addictive. I love how everything is made in house and practically right in front of you. It is on the pricier side but it’s excellent for celebrating and special occasions. We celebrated my birthday here and was sure to get the chocolate piñata which is my fav part. Staff was friendly and pleasant I always have a good time when I come here! I usually choose the fajitas or the chicken fajita quesadilla. Their entire menu is delicious so you can’t really make a bad choice. Worth coming to check out if not to at least celebrate at!
Thank you...we are thrilled fun was had by all!
The food was excellent and the waitress got all of our special requests down correctly. Was just a bit noisy because our table was close to the bar/kitchen area.
Awesome! We are so glad you enjoyed your time with us!
I actually introduced uncle Julio’s to my family and friends. My coworkers. I the evening I came I brought a new girlfriend so she’ll be back with her family. Great food and great service. Excellent value point.
Daphne, thank you for your continued support! We are so happy you enjoyed everything from start to finish. We look forward to serving you ,your family & friends again soon. Take care, Uncle Julio's
Thank you! We are so glad you had a great time!