Uncle Julio's - Reston Town Center
Guacamole was ok, no need to put it on a mediocre bed of shredded lettuce. The carne asada and enchilada combo was good. The margaritas were ok.
The service was amazing! The food was even better!
Karen, thank you!!
Great server. Got pooped on by a bird, but wiped it off with napkin. Guess thats what happens when you sit outside
Our family loves Uncle Julio's food and we had a good dinner on Friday night, expect my entree didn't arrive, which both our waiter and the manager immediately acknowledged and resolved plus removed it from our bill! As always, the food was superb! We will be back.
The waitress was extremely rude to my table. Received the wrong order- however they didn't charge us for that meal. Overall it still didn't makeup for the okay food and terrible service.
Hello Giannis, Thank you for your business. We deeply apologize for the concern this has caused you. We appreciate you taking the time to bring this to our attention, so we can investigate. This is certainly not our standard. We would like to research the visit and properly address. Please reply with your receipt information - ticket number or servers name. That will have all the information we need to pinpoint and properly coach. We look forward to your reply. Thank you, Uncle Julio’s
Inside too noisy.
Outside ok but maybe we would like to have more choices. Overall it was good.
Hello angdream, Thank you for your suggestion! We are always trying to develop and improve for the enjoyment and safety of our guests. Your input has been forwarded to the appropriate parties for deliberation. We look forward to seeing you in an Uncle Julio’s again soon! Uncle Julio’s
The food was delicious and our server was amazing! Great experience!
Tammy, thank you!
Usually things are very fast but we had a somewhat inattentive waiter who didn’t take our order for a full 15 mins ( although we did have appetizers) even though it wasn’t super busy. They keep redoing the restaurant look and feel but never address the sound issues. Hard surfaces and high ceilings. But the food is GREAT and a super value. 2 people can really share fajitas for one, but we always like leftovers. This is one of our favorite restaurants. Just an occasional blip of less than exceptional service.
Hello, Thank you for your business. We are thrilled you enjoyed the food, but we are sorry we didn't meet your service expectations on this visit. The restaurant follows strict guidelines and procedures that ensure the restaurant is running at optimal level. We greatly appreciate your insight. Your feedback has been addressed. We look forward to the opportunity to serve you again. Thank you, Uncle Julio’s
Made a reservation; Given a device when my table would be ready. - treated like walk-ins. Staff from hostess to wait staff very lackadaisical.
Hello, We apologize to hear that you have not had an exceptional experience when dining with us. We have provided this feedback to our team who will ensure that the proper processes are followed through to create a seamless experience for our guests. We do hope for the chance to serve you again in the future for a much-improved outcome. Thank you, Uncle Julio's
I’ve been going to this restaurant since it opened as The Rio Grand Cafe. The portions have gotten smaller and the prices have gone way up. The quality of the food was less than satisfactory and the restaurant and restrooms were dirty. This used to be our go-to restaurant for Mexican food...not anymore.
Hello Shana May, Thank you for your business. We greatly appreciate your feedback. We are constantly working to develop and improve, and this information is extremely helpful. We are sorry we missed the mark on your visit. Your comments have been forwarded to the appropriate parties. We look forward to the opportunity to serve you again. Thank you, Uncle Julio’s
Was very noisy, asked for refried beans and got regular, otherwise food was ok and service was good
Very glad we made reservations as the restaurant was packed on a Friday night. The table side guacamole was excellent, and our server was great. The noise level was almost painful so we ate quickly and left. Our entrees (enchiladas) were just ok - the chicken enchiladas were pretty bland and a bit dry. Overall, great service, food was served quickly, and our bill was definitely reasonable. It’s worth a return trip during the week (maybe it will be less loud) to try a different entree.
The women’s bathroom was not clean but other then that food was great , service was wonderful
Restaurant did not accept reservations for outside seating and after waiting for a table to open 15 minutes later, was seated at a table that was slanted down almost 45 degrees. Informed the manager and he asked me what I wanted him to do. We got up and left. Horrible service.
Hello, Thank you for spending your time with us and do apologize for your experience. We are very sorry we didn't meet your expectations on this visit and your concerns are being addressed by the appropriate parties. We do hope to get the opportunity to serve you again with a much better outcome. Thank you, Uncle Julio's
The restaurant was extremely loud - so loud that nobody at my table could hear one another. Knowing it would be busy on a nice Friday night, I made a reservation. Unfortunately, we were not seated until almost half an hour after the reservation time, and there is very limited space to wait in. The employees could not give us any idea of how long we would be waiting either. The food was OK, but it felt really expensive when the experience/environment itself was fairly unpleasant.
Hello Jessica, We apologize to hear that your reservation experience was less than excellent this visit. We have provided your feedback to our team who will address these concerns and coach as needed to improve. We do hope we will get the chance to serve you in the future for a more seamless and excellent reservation experience. Thank you, Uncle Julio's
The food was good, but the noise level inside was excessive
I love how they updated the restaurant. The waitstaff was great and the food was great as usual.
Great food!!! Love the steak fajita and quesadillas!
The place was very loud, and packed, on a wednesday night. It took over an hour, once we were seated before our food arrived. The waiter did not visit the table often. It seems there were more diners than they could provide a good experience too.
Robert, We are so sorry you had to wait and completely understand your frustrations. We greatly appreciate you sharing this input. We are constantly working to improve, and this information is extremely helpful. Your concerns have been forwarded to the appropriate parties. Please accept our sincere apology for your dissatisfaction. We hope you will return to Uncle Julio’s soon for an improved experience. Thank you, Uncle Julio’s
Had a wonderful time having dinner at the restaurant. The food was delicious and our waiter was excellent. It was pretty loud in there but with a packed place that's to be expected.
No one brought water or came to say hello for over 10 minutes after being seated, even though the restaurant was 80% empty. Food was not as good as expected.
Hello Jenny, Thank you for your business. We are sorry we didn't meet your expectations on this visit. We greatly appreciate you sharing this input. We want you to have a great time from start to finish. Please accept our sincere apology for your dissatisfaction. We hope you will return to Uncle Julio’s soon for an improved experience. Thank you, Uncle Julio’s
We ate outside because it is often loud inside, and as long as it is not too hot that is the best way to experience Uncle Julio’s. The food is always fantastic and our waitress was very attentive. Love this place.
Very good, Great Food and Good service.
They have remodeled and it looks fresh and more open. Our waiter, Kevin, was incredible! Food was good as always.
Our group to place when we want a pleasant place to sit outside & eat comfort food. Good, friendly service, and quality Mexican food.
No space between tables, people stepping on each other, no pleasant experience dining, need to lookout for servers carrying food between tables
Hello Rajm, Thank you for your feedback. We are constantly working to elevate the experience, and this information is extremely helpful. Best, Uncle Julio's
Love the new interior. My chicken tortilla soup had almost no chicken and was totally overloaded with tortillas. Everything else was pretty solid: fijitas, soft tacos, salmon. The service was off. We waited for a long time for our server to take our drink order. We had to flag down another server.
Great Fajitas & Gucamole dip. The margaritas were too small, but good.
I have been to Uncle Julio's several times and have always loved the food. This time I ordered the grilled fish tacos and did not enjoy them. The seasoning on the fish was too spicy for me. Other items ordered (yellow queso and kids meals) were very good.
Hi Jenny, Thank you for sharing your experience. We are always looking for feedback to develop and enhance the experience. Your comments are being addressed. We look forward to the opportunity to serve you again with a much-improved outcome. Thank you, Uncle Julio's
Our server was fantastic. Always there at the right time & very pleasant.
We sat outside. It was a lovely night. We don’t like sitting inside do to the noise level.
We had a nice Family dinner. Our orders were served promptly and well prepared. The restaurant was full and thus noisy, but not too disruptive.
We had a nice meal...food tasted great, and service was excellent. We'll worth the visit.
We have been coming to this location since the early 90's. We used to sit at a window seat and watch our kids while they ran across the street and climbed piles of dirt. Then they would come in and go get a ball of tortilla dough and make shapes at the table until our food arrived.
Lot's of wonderful memories. Celebrating my son's 31st birthday at our favorite place was just fantastic!
Donna, thank you for your continued support ... We are thrilled to be apart of your family traditions and look forward to many more to come! All the best, Uncle Julio's
The Honey Chipotle Chicken Fajitas are amazing Highly recommend. Service is always good. This is our go to place for Mexican food.
We came at lunch to celebrate a birthday. I noted the birthday celebration on the reservation and also told the server when she came to outlet table. No response-nothing special at all-so why ask?
Food was good. Service was not attentive or friendly at all-long wait for anyone to come to our table, wait for drinks, wait for bar drinks to arrive after sodas/tea/water, had to ask for more salsa, had to ask for drink refill, etc.
The new electronic tablet for paying is fine but it shouldn’t set 20% as the automatic tip. Rarely does Uncle Julio’s deliver 20% service.
Also, the restaurant was not super busy either.
Hello my3grlz, First, Happy Birthday! Thank you for spending your special day with us. We are sorry to hear about your service issues completely understand your frustrations. We greatly appreciate you sharing this input. We’d are constantly working to improve, and this information is extremely helpful. We hope to get to serve you again soon with a much better outcome. Thank you, Uncle Julio's
Drinks took quite a while to come out from the bar. We never were asked or did receive any water. Food overly was good. The freshly made guacamole by the table was great! We would def go back.
The service and the guacamole were great, everything else was just fair.
Great service and as always fantastic food.
Have booked reservations to Uncle Julio's in Reston multiple times and have never been seated at the time of my reservation. Each time it has been between 10 and 15+ minute wait past my reservation to be seated. It's pretty clear to me that booking a reservation through OpenTable with them is not a reservation but to get on their waitlist.
Hello MIchaelH, We thank you for providing feedback on your previous experience with us and apologize to hear that your service was not at the standard expected. We appreciate you bringing this to our attention as an opportunity to improve our location and ensure it is working to ensure each reservation is sat in a timely manner. We have forwarded your feedback and do hope we will get the chance to serve you again for a much improved experience. Thank you, Uncle Julio's