Willows at Chumash Casino
One of my favorite places to eat. The seafood towers is amazing! The service is always terrific. We have never been disappointed!
It took 2 hours to get our food to eat! Unacceptable!
Miguel was a very good server. All staff was very courteous. Halibut did not have the taste I expected.
We enjoy eating in the Cafe because there is more variety—when will that open?
It was lovely! Although pricey, it was worth it.
My 3-star review stems mostly from what happened after the meal. There were 11 of us for a birthday party for two of us. We were told when we got there that we would not be allowed to have separate checks. Why we couldn't do separate checks, I don't know. From the time we finished our meal to the time everyone figured out what they owed, paid, and we were ready to walk out, it was an hour and a half!
Within the first 15 minutes the waiter came back and refilled our water, but never came back again to do so. Our meal lasted 2 hours, so in a four diamond restaurant I would expect better water service. The waiter was pleasant enough, but should have been more attentive.
We were told that only one person at the table could use their Chumash Club card when they paid, even though we could pay separately. So if we could pay separately, why couldn't we use a Chumash play card with each payment? Not to mention, if we could pay separately why couldn't they just give us each our own freaking bill? (And there were couples, so it wouldn't have been 11 separate checks).
It made our birthday celebration, our delicious dinner, and time together with friends soured by the experience.
They never even told us how much tip they added to the bill for 11 people. We all assumed it was 18%, so we ended up being short at the end and couldn't figure out why, so my husband and I ended up paying an extra $40 because the actual percentage that they charged for tip was 20%.
The only other thing was that one of our guests had to get up and specifically talk to the waiter, or his boss, about getting the two birthday people a simple birthday dessert with a candle that she had seen done many times before, but was not offered to us.
We had a 5:00 p.m. reservation, and didn't leave the restaurant till around 8:30!
Very frustrating, and in my opinion, a very bad way to do business. It would have been nice to leave that restaurant with a smile on my face. Happy birthday to me.
Fabulous Food and Fantastic service. Our waitress, Jane, was very friendly, attentive and accommodating. Great overall experience and we highly recommend this place.
Food was so delicious. Drinks okay. Lovely table setting.
Celebrated anniversary. Service was great. Shrimp Cocktail appetizer was ok. One more shrimp would have been nice. Entrees were phenomenal. Wife said it was the best Seafood Pasta she ever had. My Ribeye was delicious. Sides (baked potato and mushrooms) were fantastic. Overall, maybe a bit overpriced. But a great experience.
Our server was an exceptional young man who paid a lot of attention to us. The food was of great quality and was delivered in very short order. Overall I'd say the Willows is a fantastic restaurant. Only two minor points the air conditioning seemed to be turned down a little bit too much and the cost was a bit high but I knew that going in.
We were celebrating 30 years of marriage and were so glad we chose Willows. Beautiful ambiance, great and attentive service!
Great Service and amazing food.
Everyone we encountered while there was pleasant and helpful. We will definitely be back again.
We had such a wonderful server! The food was fabulous and the wine was spectacular! LOVE this restaurant!
My mom and I had the following:
- Shrimp cocktail
- Ribeye, medium
- Crème brulée
- Chocolate hazelnut cake
I had a glass of Sauvignon Blanc and then a glass of Pinot Noir. For both I left it to the server to choose which winemaker to go with. Both of his recommendations were excellent! Plus, he was friendly and professional throughout the whole experience.
Another fun and perfect dining experience at Willows!
Good food, wish there were more options
The hostess was not nice. Not welcoming vibe.. took a long time to get our table. Our dinner reservation was at 7:30, but we had to wait another 20-25 minutes. We didn’t get our waiter until another 25 minutes. Food quality was average. Not worth of spending almost $400 on dinner. Overpriced and service was horrible!!
You might need to think twice before dining over here..
Second visit and the first sold us. Second visit has me questioning whether to go back or not. One mea orderedl was the same as first visit. The first being great and the second not at all. The second meal ordered was just ok. The first visit meal was great. We waited at our table to get our check about 30 minutes and almost walked out. Never done that otherwise I probly would have. Really disappointed because we enjoy the Casino experience overall. Just FYI take your chances
The service was very slow. It took a lot of time between our salads and entrees.
Service was great the food was delicious
Excellent Food, ambiance and service. Highly recommended.
Awesome people, service and food. Would eat there again
Excellent cuisine and service!
Wonderful place! Great food, excellent service and beautiful ambiance. Our steaks were cooked perfectly and all the sides were delicious. Highly recommend
The food was amazing. The filet mignon with peppercorn sauce was very good but my husband says the side dish yams with the special butter was absolutely fantastic!
Outstanding establishment...the food and service was the BEST
Another awesome experience. But missed the roasted garlic!! Bring it back!!
Good steak house located in the casino. Upscale menu and prices, but excellent quality of food. Our waitress was very good.
Wonderful aged steaks, sumptuous sides, beautiful halibut and great wine. They appear to be short staffed but it was barely noticeable. After all, what’s the rush?
Great date place
Our server Henna was amazing. Our food order came out super fast and the food was delicious. My husband had the filet mignon medallions, and scallops over fresh mashed potatoes and mini carrots. I had the $77.00 Lobster tail and creamed spinach. It was perfectly under cooked, just the way I like it. We were in and out in about an hour and the experience was memorable.
Everything was stunning, a romantic atmosphere 7nder the moon light.
Good was very fair and very expensive. Drinks and service was grest
Outstanding service. Delicious food. My mom and I felt very at home.
Understaffed. Disorganized. Long wait to be seated (even with reservations). Long wait to order. Longer wait for food. Long wait for the bill. The staff is doing the best they can, but there just aren’t enough of them.
To make Willows worth the price, restaurant patrons shouldn’t have to walk through an overpopulated, semi-masked, cigarette smoke-filled casino. Although it’s billed as “fine dining”, it is far from anything approaching that. Do yourself a favor, eat elsewhere for a nice dinner.
We had a 6:30 reservation for our 10 year anniversary. I had asked to be seated at a quiet location when I made the reservation.
I knew the experience wasn’t going to be as anticipated when we were seated in the loudest part of the dining room.
It took our server 10 minutes to come to the table to take our order.
Drinks came out 10 minutes later, apps 10 minutes after (for a 20 minute wait for 2 bowels of soup).
Needless to say, at 8pm, we hadn’t seen our server in a good half hour, not gotten our entrees, and my husband called for a manager. We just wanted to pay and leave.
When the manager came over (very promptly I might add) we explained they we had been there since 6:30. … his face said it all and the “are you serious?” comment told us everything we needed to know.
The manager comped everything but our drinks, which is completely understandable, and was appreciated.
Needless to say, it’s doubtful we will return.
The staff and Manager was amazing. They made the coming back out to dining experience a great one.
They ran out of my favorite tequila. The food was good!
Thank you very much for dining with us at Willows. We would love to bring in the favorite tequila you are seeking. Please let us know what it is and we will have it soon.
We really enjoyed our meal and experience. The food was delicious. The ambience relaxing and our server Jane was friendly and attentive.
Thank you very much for the great feedback on your dining experience at Willows. You are correct that Jane is an incredible server and we are proud to have her on our team. I will be sure to recognize Jane at our pre-dinner meeting tonight.
This was our third visit. We keep coming back as the food, service and relaxing dining rooms are very pleasing. When we visit the area, we consider it a pleasant treat to make a reservation at Willows. Willows is what every steakhouse should be. The food is always served fresh, hot and by dedicated chef's. every plate presented is attractive as well as tasty.
My servers name was Ritchie, he was outstanding. The service was the best I have ever had the opportunity to experience. If every waiter/waitress was to give service like him everyone would be happy to go a pay the price that was charged. I will be returning and asking for him exclusively.
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OpenTable ダイナー818名によるWillows at Chumash Casinoの評価は4.6☆です。